Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/15/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  01/14/2025 ******* (salesman) and **** (manager) extracted my credit information through fraudulent misrepresentation of the fact. I was presented a vehicle which I intended to purchase at the advertised price and specifications. Once my personal information was extracted, the salesman informed me the vehicle was not available to be sold, and tried to upsell me an alternative. When I refused and opted to wait for the originally negotiated vehicle, which could not be sold as "it needed to go to a garage for repair", ******* discontinued all communication with me. I tried to reach the dealer by various means, and was brushed off by the manager ****, who said the vehicle did not require repair and actually had a "title issue". Was then told they would not sell me a car unless I had a cosigner. None of the reasons provided by **** were accurate, since I had already received approval from the lending company. Their intention was to extract a larger sum of money from me under the guise that it is a "required by the lender". According to previous reviews, Global Auto outlet has the business practice of extorting customers of money with the promise of a "good deal" by requesting a larger down payment than the lenders actually require, in order to profitize from the extortion.

  Business Response

  Date: 01/27/2025

  We appreciate the opportunity to respond to this feedback. At Global Auto Outlet, we are committed to providing clear and honest communication throughout the car-buying process. While we understand this customers frustration, its important to clarify that we made every effort to address their concerns and explain the situation. From the start, the customer was combative and resistant to the necessary steps required by the lender. We attempted to go over the credit details thoroughly, including the distinction between preapproval and final approval, and why a cosigner was needed in this case. Despite our repeated efforts to explain the process, the customer was unwilling to consider the options presented. Our team, including ******* and myself, remained professional and tried to provide solutions that would work within the lenders requirements. Unfortunately, the customer found these options unacceptable and responded aggressively to our explanations. We strive to work collaboratively with all our customers to find the best possible outcomes. However, its crucial for both parties to engage in open and respectful communication to achieve a positive result. We remain available to address any further questions or concerns in a constructive manner.

• Initial Complaint

  Date:11/22/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Nov.2 i purchased a 2019 range rover from this dealership. I had a trade in 2015 Jeep Wrangler which My new loan carried over 5600 due to myself still having a balance of ***** left on contract. The payoff agreement was for *****. It's been 20 plus days since the deal was conducted and no payment has been made to my lender. I am getting constant phone calls and no one including the finance manager **** is responding to my inquiry for payoff. I want them to honor there agreement. Both vehicles are under my name and my credit score will soon suffer due to none payment

  Business Response

  Date: 12/03/2024

  Thank you for sharing your concerns. We understand how important it is for trade-in payoffs to be handled promptly, and we sincerely regret any frustration youve experienced. In this case, the delay in processing the payoff was due to requirements from Ally, your lender, which required your direct involvement. Every time we attempted to complete the payoff, we were informed that action was needed on your end. It wasnt until recently that this step was completed. We want to assure you that the payoff has now been sent to Ally, and the issue should be resolved shortly. If you have any further questions or concerns, please dont hesitate to reach out to us directly. Were committed to ensuring everything is handled smoothly moving forward. Thank you for your patience and understanding.

  Customer Answer

  Date: 12/11/2024

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 22591047
  
  I am rejecting this response because: Ally has needed NOTHING from me in order to get this trade off paid in full. I was told from the finance manager that a check was sent to ally, which was returned back to Global Auto on  12/5/2024 and signed for. As of today **** has still NOT RECEIVED payment and I will be involving other entities at this point. No check was not sent in 32+ days which is Ridiculous when payoff take place 10 to 14 days.
  
  
  Regards,
  
  ******* ****
  
  
  
  
  
  
  
  
  

  Business Response

  Date: 02/17/2025

  We understand your concerns and would like to clarify the details regarding your trade payoff. A check (#****) was written on December 6, 2024, for $15,573.39 and sent to ************** for the payoff.
  
  Additionally, we have received the title for your trade-in vehicle, sold it to a new customer, and have already registered the vehicle for the new owner.
  
  If there are any further concerns or if we can assist in any way, please feel free to reach out. We appreciate your patience and the opportunity to address this matter.

  Customer Answer

  Date: 03/25/2025

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 22591047
  
  I am rejecting this response because: the company is fraudulent and obviously is versed in telling lies. I would NEVER recommend anyone to go to this scamming buisness. Uploaded is the payoff agreement of $16450.00 that my vehicle was suppose to be paid off, not $15563.00. Ally did not receive final payment of my jeep until Dec. 20th 2024. Contract was signed Nov.2 well past 45 days of a payoff, i had to make a payment of $1100.00 to ally for a jeep that was already sold. This company is a joke and ran by a bunch of scammers.
  
  
  Regards,
  
  ******* ****
  
  
  
  
  
  
  
  
  

• Initial Complaint

  Date:09/11/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The previous submission had wrong dates and now I only want a refund. I purchased the truck from Global Auto Outlet through salesman ****** ******** on 08/15/24 with a $1k deposit and returned the next day (08/16) with $29k to finish the transaction. The vehicle was supposed to have been detailed, per ******, as it smelled from the previous owner's animal. It was only sprayed with something that temporarily masked the smell. While driving the truck the next day (08/17) the check engine light came on. I find out there was a critical transmission issue. I immediately contacted ******, who was very nonchalant about the problem as if he expected it to happen. I told him I was on my way to return the vehicle. He had me speak with a service manager - Ahmal, who told me to wait until Monday because their service department was not open on weekends. I returned the truck on Monday (08/19) and gave ****** the key. I was not contacted for any updates at all. I had to call for two days for Ahmal to speak with me (08/21-22). Ahmal told me the truck was on a lift and they were waiting on a sensor that was on back order due to the year of the truck. I asked him to keep me apprised as I should not have to chase information after I've paid $30k for the truck. He agreed and still did not keep me updated. As of today, the truck is still not fixed. As of this submission, I still have not been provided with my purchase documents, vehicle title information (expect for the temporary registration that is with the vehicle), no Carfax information, nor any diagnostic information. I last spoke with the dealership on 09/06/2024. One of the sales managers *** told me that the diagnostic would be emailed to me after he tried to tell me I was being charged over $5k to repair whatever is wrong even though I was forced to purchase a certification warranty. The truck I paid $30k cash for is a 2017 Chevrolet Silverado LTZ, VIN# 3GCUKSECXHG24473. They can keep the truck and return my $30k.

  Customer Answer

  Date: 09/25/2024

  The dealership is currently replacing the transmission at no cost to me. Its taking long for them to complete but im trying to work with them for resolution. 

  Business Response

  Date: 12/19/2024

  Thank you for bringing your concerns to our attention regarding the 2017 Chevrolet Silverado LTZ you purchased from Global Auto Outlet. We strive to address all issues promptly and ensure customer satisfaction. We would like to confirm that the vehicle in question was repaired at no cost to you. After the necessary repairs were completed, you took delivery of the vehicle with all required paperwork and copies provided. We are pleased to note that you expressed satisfaction with both the repairs and the final resolution of the matter. If you have any additional concerns or questions, please feel free to reach out to us, and we will be happy to assist you further. Thank you for allowing us the opportunity to resolve this matter

  Customer Answer

  Date: 01/17/2025

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 22274234
  
  I am rejecting this response because: No resolution was reached promptly nor amicably. It took 2 months to retrieve my vehicle which had obvious signs of having been leisurely driven while in your possession. I am unsure that the transmission was replaced as was originally stated to me. The paperwork indicates that a line was drained/flushed. This company makes business of off fraudulent practices. I am grateful for the intervention from the 3rd party, however this should not have been a necessary measure for Global Auto Outlet to do what I originally requested but was denied.
  
  
  Regards,
  
  ******* *******
  
  
  
  
  
  
  
  
  

• Initial Complaint

  Date:07/29/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Sold a bad vehicle and changed numbers of pricing and wont cancel the contract. The bank said the dealership has to cancel but the manger is being highly rude and unprofessional. Yelling and walking out the store while Im talking

  Business Response

  Date: 08/08/2024

  Dear Better Business Bureau,
  We are writing in response to the recent complaint filed by Mrs. ******* *********
  regarding their vehicle purchase from our dealership.
  To clarify the situation, the customer visited our dealership expressing concerns about a check engine light that had illuminated on their recently purchased vehicle. As a gesture of goodwill, we offered to diagnose and repair the issue at no cost to the customer. However, the customer declined this offer and instead chose to contact their lender, ***********, to initiate a return of the vehicle.
  While we regret any inconvenience this may have caused, we want to assure you that we are committed to resolving customer concerns in a fair and professional manner. 
  Please feel free to reach out in case you have any questions or concerns.
  Kind regards,
  
  **** *********
  

  Customer Answer

  Date: 09/13/2024

  That is a blatant lie! My temporary tags expire in 7 days and they refuse to fix it. They keep trying to send me to warranty shops and it is not covered under warranty. There are a lot of things wrong with the vehicle and they cant even simply fix one thing. Look at attachments of diagnosed by an actual ****** dealer I had to pay out of pocket. These are some attachments it wouldnt let me add more 

  Business Response

  Date: 02/28/2025

  
  In response to your inquiry:
  
  -The car was never being returnedthe deal was finalized with ***********, and the tags have already been issued to the customer.
  
  -Regarding the warranty, we will be sharing a copy of the warranty with you for reference. Please let us know if any additional documentation is needed.
  
  Let us know if any further details are required. We appreciate your time and assistance.

  Customer Answer

  Date: 03/31/2025

  The deal was not finalized, I spoke with *********** and they confirmed it wasnt. The dealership refused to return because they didnt want to take back their lemon vehicle. I can have records pulled at *********** of conversation.

• Initial Complaint

  Date:06/02/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I, ******* ******* purchased an 2017 *********************** #1LN6L9NCH5611933 on March 14, 2024 from Global Auto Outlet for $29, ****** and the Maryland hard tags and registration are included. On May 13, 2024 my tags expired. I was in an motorcycle accident on April 23, 2024 and my mom attempted to get the tags and registration beforehand however my mom was told it would take some time and the tags and registration have been order and they will be arrive later on that week. She then returned on May 20, 28 and 30th however the tags weren't available and she was told lies each time by the general manager. She was told on May 28 & 30 that **** wasn't at work and that **** was the only one that could process the tags, etc..... On May 30 I was informed by EP ************* *** that the car had another bank lien attached to the title and that the car cant be titled and should have never been sold to me before the proper paperwork was processed. I was then told to contact the ************************* and I made a complaint that day.I requested a full refund due to the fact I can't get Maryland hard tags and registration however I have yet to hear back from Global Auto after several phone calls and I have left numerous voicemails.Global Auto Outlet should be fined and investigated for fraud.Global Auto Outlet failed to disclose the cars' true accident history and the fact its a salvaged vehicle.When I inquired on the time frame that it would take for my tags and registration to be delivered the general manager and **** lied to my mom in her face and to me via the telephone several times.Global Auto Outlet lied to me and my mom along with wasted me and my mom time, gas and stressed me out in my rehab facility.I have expired tags and registration on a car that I have paid for and can't utilize due to the negligence of Global Auto Outlet.

  Business Response

  Date: 12/19/2024

  We appreciate you bringing this matter to our attention. We would like to confirm that this issue has been resolved. The hard tags for the vehicle were picked up by your mother after we received your permission over the phone. All pending matters related to your tags and registration have been addressed and completed. If you have any further questions or concerns, please do not hesitate to contact us directly! 

• Initial Complaint

  Date:04/22/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have cash in hand to purchase vehicle advertised on there car lot. They want to up the price $2000, to $3000 more than advertised price. As attached they are asking $9966, which i am more than willing to pay. Sales people say it has sentimental value, they are advertising for a specific price???

  Business Response

  Date: 04/25/2024

  To whom it may concern,

  I am writing in response to the complaint filed by ***********************.

  After conducting an extensive review of our records and files, we were unable to locate any
  information or documentation regarding the customer who filed the complaint. There is no
  record of this individual having purchased a vehicle at Global Auto Outlet.

  It is worth mentioning that the pricing details our customers see on our website are regularly
  updated to reflect our current offers and promotions. While we make every effort to ensure
  transparency, it's important to note that our website clearly indicates that all details, including
  prices, are for informational purposes and are subject to change without prior notice. The
  promotional price the customer initially saw might have expired by the time he visited our
  dealership.

  Please feel free to reach out in case you need additional information or have any questions or concerns.

  Kind regards,

  ***************************

  Customer Answer

  Date: 05/22/2024

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 21609782
  
  I am rejecting this response because:

  Their response has everything to do with false advertising, I called for 2 consecutive weeks and would get the run around with every single sales person, asked for managers, same senecio. They advised the owner had sentimental value in regards to the 1949 Plymouth deluxe and wanted ***** more than advertised price. Which I was still wanting to purchase/negotiate. They straight up ignored and are falsifying their online pricing. Absolutely no one at this dealership would return any calls and that's that I had cash in hand, no financing. They are breaking the law by falsifying their advertised price. Beware of this dealership.
  
  
  Regards,
  
  *******************
  
  
  
  
  
  
  
  
  

• Initial Complaint

  Date:01/16/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear BBB I am writing to file a complaint against Global auto outlet in Barnabas rd Temlehills Md. regarding deceptive practices and false advertising. My recent experience with them has been highly unsatisfactory, and I believe it is essential to bring this matter to your attention and fellow customers.I visited the ********************** after seeing a car advertised on their website and all advertisement websites for Tesla 2016 with ***** miles $29,795.00 (attached is a photo for reference). However, upon inquiring about the final amount as a cash or finance buyer, I was shocked to learn that the total cost would be approximately $36,000.00. This is a significant difference of $6,205.00 from the advertised price on top of that forcing me to take their financing with a high rate and extend to the maximum 72-month period payment for a used car.The dealership justified this substantial increase by claiming it was for various additional fees, including dealer fees, registration, and reconditioning. While I understand that fees such as dealer fees and taxes are legitimate, it's crucial to note that, in ********, fees are capped at $500 for dealer fees. Even factoring in the 6% sales tax and tag and title fees, the total amount should not exceed $32,500.00. The additional $3,500.00 for reconditioning appears excessive and raises concerns about the transparency of their pricing.This discrepancy between the advertised price and the actual cost is a clear case of false advertising and bait-and-switch pricing. It not only wastes customers' time but also undermines trust in the dealership's integrity.I have visited the Global Auto outlet four times, driving an hour each way, only to encounter these misleading practices. I strongly urge Global Auto outlet to reconsider its pricing strategy, be transparent with customers from the beginning, and adhere to industry standards.I appreciate your attention to this matter.Sincerely,*************************

  Business Response

  Date: 04/09/2024

  To whom it may concern,

  I am writing in response to the complaint filed by ***************************** with your organization against Global Auto Outlet. 

  After conducting an extensive review of our records and files, we were unable to locate any information or documentation regarding the customer who filed the complaint. There is no record of this individual having purchased a vehicle at Global Auto Outlet.

  It is worth mentioning that the pricing details our potential customers see on our website are regularly updated to reflect our current offers and promotions. While we make every effort to ensure transparency, it's important to note that our website clearly indicates that all details, including prices, are for informational purposes and are subject to change without prior notice. 

  It is possible that the price ************** saw on the internet was a promotional price that had expired by the time of his visit to our dealership. 
  Thank you for your understanding and for providing us with the opportunity to clarify the matter. should you require any further information, please do not hesitate to reach out.

  sincerely,

  ***************************
  

  
  

  Customer Answer

  Date: 04/22/2024

  Dear BBB.

  I am writing in response to the claims made regarding my recent experience at Global Auto Outlet. Firstly, I want to express my disappointment and frustration with the events that transpired during our attempted transaction.
  Contrary to the assertion that I did not purchase a vehicle from your dealership, I must clarify that a deal was indeed agreed upon based on the internet price, which explicitly included taxes, tags, and title fees. As per our agreement, I provided a down payment of $10,000, and the remaining amount was to be financed through my bank.
  After securing a cashier's check from **** of America, made out under the dealership's name, I was provided transportation by one of your drivers to facilitate this process. However, upon returning to the dealership, I was informed of a sudden change in the loan process, with pressure to opt for financing through a bank associated with dealership. This alteration occurred after I had already provided all necessary personal information, including my SSN, DOB, and address.
  Furthermore, the terms and conditions of the loan were altered without prior discussion or agreement from my side. This unexpected shift in the arrangement led to my decision to halt the entire process after a week of deliberation.
  It is deeply concerning that such significant changes were made without my consent or knowledge. This experience has left me with a lack of trust and confidence in the integrity of your dealership's practices.
  
  I appreciate your attention to this matter and look forward to a swift and satisfactory resolution.
  Sincerely,

  *************************

• Initial Complaint

  Date:12/12/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Global Auto Outlet lied about the price when I arrived there. They had multiple teammates claim you can't go lower on the price - the car was listed at $23,555. I drove 2 hours to see that car on Dec. 9th). 2 workers called me on Monday (2 days later) when I backed out of the sale to offer me additional money off after they already told me to my face on Saturday that they couldn't take anything extra off. The next day (Dec. 10th) the vehicle was listed at $31,966) I got a written letter from carmax stating my offer of appraisal was $11,400. A written letter with details of everything in good standing with my vehicle and their sales people originally offered me $6,500 after the company guarantee claimed "we will honor car ***'s price" - they lied about this. They countered me with $10,500.. still less than the original carmax value. On Global Auto Outlets website there are many car features that aren't credible to the actual vehicle. For example: No remote start, the pricing is off, and there's several blemishes on the vehicle that aren't described on the listing. They had a manager call my phone yesterday (Dec. 11th) and question me about backing out of the sale. I was with my loan officer, she is a witness to this call, because I had her on speaker phone. Using phrases such as "But I thought we had an understanding. I recored the conversation the day I looked at the car. I went to go see the car on Saturday (Dec. 9th). I recored everything from there sneaky business tactics, continuously changing the price, lowballing my ****** 370z appraisal, and blatantly claiming that they're purposely making more money off of customers than their limits legally should be.My credit was also dinged for this because they looked into an inquiry and pulled my credit when I did not leave with the vehicle at any point in time. I want to be reimbursed for my time and money spent driving to and from their store location. I drove 4 hours total, and spent $85 in gas fees.

  Business Response

  Date: 01/05/2024

  To whom it may concern,

  This customer came into our dealership looking for a specific luxurious vehicle he saw on the internet. *** pricing details our customers see on our website are regularly updated to reflect our current offers and promotions. While we make every effort to ensure transparency, it's important to note that our website clearly indicates that all details, including prices, are for informational purposes and are subject to change without prior notice. *** promotional price the customer initially saw expired the day before his visit to our dealership. *** vehicle therefore went back to the original online listing price. Please find attached exhibit A, which shows the internet pricing on December 9th.

  In regards to the evaluation of his trade which he first received an online appraisal courtesy of carmax. *** vehicle description in which he submitted to carmax was not inline with the actual condition of his 2012 ****** Z. *** car was heavily modified. Equipped with a very exhaust system that protruded from the rear of the bumper, as if it was a wing. Modifications of that extreme nature due to Maryland's stringent inspection requirements vastly affects the value of the vehicle. ************************ did not include the extra equipment in his online appraisal estimate with car ***.

  Nonetheless we as a team did everything within our power to come to some type of an agreement that would satisfy both parties. ************************ eventually felt good enough about the numbers for his trade and the total price of our 2015 Porsche Panamera to leave a deposit securing the vehicle, while he attempted in the following days to secure financing from his credit union (henrico fcu).

  Please see exhibit B Buyers Order. This exhibit shows that indeed ************************ left our showroom on december 9th 2023 with the intent of completing the purchase of our vehicle and the selling of his vehicle contingent on approved financing from his credit union.

  In the following days however *********************** communicated with our team that his credit union would not approve him for the necessary dollar amount and that he would be required to make up the difference with a downpayment, which unfortunately at times was not feasible.

  Thank you for your understanding and for providing us with the opportunity to clarify the matter. should you require any further information, please do not hesitate to reach out.

  sincerely,

  ***************************

  Customer Answer

  Date: 01/10/2024

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 20994798
  
  I am rejecting this response because: I was not notified of the price change prior to driving over 4 hours total to check out this vehicle. I had assistance with two different members, I even communicated with them hours prior to my arrival and not once did anyone mention a price difference. 
  

  My ****** 370z was not online appraised. I had a physical copy of an appraisal from an in-person appointment with Car ***. I was told this offer would be credible and acknowledged. I got my vehicle appraised with my modifications on the car Its not like I could magically take off my modifications for the appointment and then put it back on. I did exhaust and body work to my vehicle. My vehicle was appraised with all these factors in mind. 
  
  
  Regards,
  
  *********************************
  
  
  
  
  
  
  
  

  
  

  Customer Answer

  Date: 02/23/2024

  I drove from ******** to Global Auto Outlet, which is 93 miles to and from; thats a total of 186 miles. I want to be reimbursed for the full amount of my travels, including my wait time. I waited 30+ minutes for them to open the shop, because their team members were late. Prior to driving for my appointment, I was assured that everything was good to go on their end (in terms of pricing, my trade); I even expressed to the Global Auto Outlet team of what my offer was ($11,400), prior to me coming for the appointment. They assured me that they will honor this trade in price, in which they did NOT do. I cant explain why the letter says online appraisal; I went physically to a local car *** and waited over 1 hour to receive an appraisal for $11,400 - it may have just been an error on the paperwork, but either way I still did my part as a customer to obtain an appraisal for my ****** 370z. Car *** can attest to this in-person appraisal as well. 

  Business Response

  Date: 03/28/2024

  To whom it may concern,

  After a careful review of our records it seems this person never purchased a vehicle from our dealership.

  If you have any further questions or concerns, please let me know.

  Kind regards,

  ***************************

  Customer Answer

  Date: 05/17/2024

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 20994798
  
  I am rejecting this response because: I never stated that I purchased a vehicle from your company. I only mentioned that you have terrible business practices and standards. I listed all of them out accordingly throughout this entire complaint. 
  
  
  Regards,
  
  *********************************
  
  
  
  
  
  
  
  
  

• Initial Complaint

  Date:11/29/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  DATE OF TRANSACTION: 11/4/2023 PRICE PAID FOR VEHICLE: $23,500 DEALER COMMITTED TO ME: 30 DAYS TO RETURN THE VEHICLE IF NOT HAPPY & THEY WILL BUY BACK, ALSO 2 WARRANTIES FOR BUMPER TO BUMPER COVERGAGE WERE PURCHASED FROM DEALER AS A REQUIREMENT ISSUES: PAID FOR CAR ON 11/4 BUT WAS UNABLE TO PICK UP CAR UNTIL 11/11 DUE TO INNER CONSOLE NEEDING REPLACEMENT. DROVE CAR HOME & DROVE FOR 4 DAYS. LEFT CAR PARKED AT HOME WHILE ON VACATION. RETURNED HOME ON 11/21 & PASSENGER SIDE OF THE VEHICLE WAS ON THE GROUND. TOOK CAR TO GET INSPECTED DUE TO PURCHASING OUT OF STATE & WAS INFORMED BY MECHANIC THAT MY WHEEL BEARINGS WERE WORN DOWN & NEEDED TO BE REPLACED. ALSO WAS ADVISED THAT THE SUSPENSION STRUT WOULD NEED REPLACING AS WELL. HAZARD LIGHTS DO NOT WORK & MY CINEMATIC SEATS DO NOT WORK EITHER. REACHED OUT TO DEALERSHIP ON 11/24 SAME DAY AS INSPECTION NO RESPONSE. CALLED THEM ON 11/27 SEVEN TIMES AND NO ONE RETURNED MY CALLS AND EVEN GAVE ME A FEW FAKE NAMES. I WAS PATCHED THROUGH TO SEVERAL NON-EXISITING SUPERVISORS. ****** MY SALESPERSON NEVER CALLED ME BACK EITHER. I THEN CALLED AGAIN ON 11/28 AND SPOKE TO REGGIE WHO ADVISED ME THAT HE WOULD MAKE SURE THAT ****** WOULD CALL ME BACK ON 11/29 BUT THAT WAS THE STORY THAT I RECEIVED ON MONDAY AS WELL FROM SEVERAL SALES AGENTS. I TRIED TO USE THE WARRANTIES THAT I PURCHASED WITH THE VEHICLE & NONE OF WHAT I NEED DONE IS COVERED. BUT ****** ADVISED THAT THE WARRANTIES COVERED THE CAR BUMPER TO BUMPER. NO ONE HAS A RESOLVE FOR ME & I AM FEELING LIKE THEY KNOW THIS CAR HAD ISSUES & THEY THINK I AM GOING TO GO AWAY. TOO MUCH MONEY WAS SPENT ON THIS VEHICLE TO ONLY HAVE DRIVEN IT FOR A TOTAL OF 12 DAYS. ****** ADVISED ME THAT I COULD NOT PURCHASE THE CAR WITHOUT PURCHASING BOTH WARRANTIES AS IT IS A REQUIRMENT IN THE STATE OF MARYLAND.

  Customer Answer

  Date: 12/01/2023

  We are in the midst of a resolve with the dealership. We will like to hold off on this complaint until we hear back from them. 

• Initial Complaint

  Date:11/09/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 09 09 2023 I saw an add at the ******* website about range rover for sale at the dealership I travel from pa to purchase the range rover upon arrival I spoke to ***** expressing my interest in the vehicle after breif conversation he convinced me that the vehicle was inspected and had dealership warranty if anything wrong ill fix it when he started the vehicle I smell antifreeze I ask why it smell antifreeze he said because it over fill the excess was burning of the engine compartment and assured me that the vehicle was certified and warranty I spoke with General manager as well *************** he also assured me that the vehicle was inspected by the state of Maryland and pass the inspection and also its a dealership certified vehicle I purchased the vehicle and drove to pa on 09/09/2023 on 09/10/203 I call ***** the sale person informed him that the vehicle antifreeze is leaking he instructed me to drive the vehicle back so it can be repaired at point I took the vehicle to range rover dealership for inspection the vehicle failed inspection and required nearly 6000 dollars repaired and never the vehicle was inspected as previously stated I brought the vehicle on 10/04/2023 and handed the vehicle to General manager and left back to pa 3 days later I was informed that I have to pay for repair now the vehicle is in the dealership position refusing to repair as promised as a result it costing me 250 dollars a day for a rental car from 10/04/2023 to present time I have attempted to rich out and call the police on 10/24/2023 unsuccessful the dealership even attempted to assault me because I tried to warn other costumer insult me and deminous me

  Business Response

  Date: 11/13/2023

  To whom it may concern,

  This customer came into our dealership looking for a specific vehicle he saw on the internet.

  The customer test drove the vehicle and was satisfied with the result. Please see attached Exhibit A “Test Drive Agreement”, and Exhibit B “Acknowledgment of purchase price/condition/delivery and satisfaction. This was acknowledged and signed by the customer and witnessed by our dealer rep.
  
  With all the details in hand, the customer chose to proceed with the purchase. Please see exhibit C (Buyer’s order). This shows the full pricing breakdown presented to the customer at the time of purchase. This document was acknowledged and signed by the customer and witnessed by our dealer rep.
  
  The customer received a dealer warranty at no cost for him. This warranty is only valid for 30 days/1,000 miles and exclusively covers engine, transmission and internally lubricated parts only. We offered the customer an extended warranty but the customer refused to accept and proceeded to sign the Waiver of Service Contract. Please see attached Exhibit D "Waiver of Service Contract". 
  
  What the customer is reflecting on his complaint is regular wear and tear which falls outside of the covered systems. When the customer purchased the vehicle nothing was promised to him and that is why he signed a “We Owe” agreement stating that all obligations from the dealership have been fulfilled. Please see attached Exhibit E “We Owe”.
  
  Thank you for your understanding and for providing us with the opportunity to clarify the matter. Should you require any further information, please do not hesitate to reach out.
  
  Sincerely,

  ***************************

  Customer Answer

  Date: 11/15/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:
  I did request for vehicle inspection report as required by law if this inspection were made available to me I would have never purchased the vehicle until the repairs are complete in addition I was over charged ,the vehicle was priced at 37900 dollars I end up paying 42500 when I asked ** ****** why the vehicle price change he alleged that sale tax inspection transfer title and registration none of these charges were reflected in the bill of sale neither the vehicle was registered or transferred nor inspected if the vehicle were inspected under Maryland law it would have revealed the defect and repair would have been made prior to placing the vehicle on the market for sale and it would shine the light on the issue and gave me informed decision whether to purchase the vehicle or not in addition it's mater of safety to inspect the vehicle the coolant is part of the engine component as defined by term engine components ** ****** assured me that the vehicle is certified and any issues within 30 days the vehicle will be repaired free of charge after the purchase the next day I call ** ****** and he instructed me to bring the vehicle back at their facility for repair I travel back from philadelphia to Maryland and handed ** ****** the key of the vehicle 3 days later I received a from ** ****** to make a payment of 1000 dollars for repair of the vehicle antifreeze leak I refuse ** ****** action deceptive and dishonest he failed to disclose the vehicle defect by failing to inspect the vehicle prior to selling the vehicle under Maryland law vehicle are required to be inspected for safety and stability of driving before selling the vehicle and this inspection report  information shall be included in the bill of sale to identify all the problems and repairs he failed to provide inspection report his action was in bad faith misleading and concealment of defect and misrepresented the fact in addition each I request for inspection report he will refer me to ****** instead of providing me Maryland inspection report he also promised repair of the vehicle and accept the vehicle when drop of to him only to change his mind later
  
  Regards,
  
  *********************
  

  Customer Answer

  Date: 11/15/2023

  See attachment of bill of sale nothing showing what inspection was done for safety no tax was pay no transfer of title no registration issue their actions where in bad faith misleading and capricious virtually predatory action each time I request for Maryland required inspection report they gave ****** report they new or should have known that the vehicle was not inspected and unsafe and failed to take appropriate action to inspect the vehicle before marketing the vehicle 

  Customer Answer

  Date: 11/15/2023

  They failed to follow the  basic protocol of inspecting the vehicle as required if vehicle were inspected and make this report available to me at the time of purchase I would have never purchased the vehicle but the dealership knew of this problem and elected to concealed this fact problem and disregard the safety of buyers and general and consumer just to benefit themselves their actions is wilful intend deliberate malicious and unprofessional they promise to repair the vehicle only to change their mind at the last minute to avoid spending the money