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Business Profile

Travel Agency

TripMasters

Reviews

Customer Review Ratings

4.65/5 stars

Average of 111 Customer Reviews

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Review Details

  • Review fromCameron L

    Date: 04/12/2023

    5 stars
    Just returned from a Paris/London trip booked through TripMasters. They were very helpful, extremely responsive, and the prices were excellent. We will use them again for sure.
  • Review fromJose C

    Date: 04/06/2023

    5 stars
    My experience with TripMasters was great. I recently took a trip to Israel with my elderly parents, it was a bucketlist trip. From the booking process to questions about travel abroad they were there to guide me. The Flights there and back were good and the hotels were we stayed at were as advertised and expected. The transport from the airport to Tel Aviv to Jerusalem and then again to the airport were great. All of the tours booked were awesome. This was my first experience with TripMasters but they have a lifelong customer here, highly impressed.
  • Review fromMayra N

    Date: 03/29/2023

    1 star
    We used TripMasters for the first time, for a vacation abroad in 2023. We planned a trip that included flying from city-to-city, as well as numerous tours within the nation of our choice. We were "assisted" by their phone reps to plan the trip since it was a complicated booking. We expected to get straightforward responses to general questions; however we were always verbally instructed to "read the reviews" regarding hotels and tours. (I thought this is a travel agency that would be well-versed and be able to provide clarification). As we booked certain hotels, we were never informed that we were getting 1 bed for 2 women who aren't a couple!! Imagine our surprise, when we arrived at the hotels to find that we were booked for a room with ONE double bed! We don't live together while at home; don't understand why it's assumed that we would sleep in the same bed while on vacation! In a nation where we don't know the language, we sought the assistance of the front desk staff to call TripMasters, to straighten out any inconsistencies! Why didn't TripMasters reps ask us what type of room we needed?! When receiving our itinerary, we were missing information. We didn't know what time or who was picking us up from the hotel to take us to our daily tours. There were a myriad of tour guides/buses. Once again, we had to use the hotel staff to speak on our behalf to get information that is expected to be on the itinerary! We experienced this in all 3 cities for all the tours! We paid for the tours in advance; why should this pertinent information be missing from the itinerary?! We stayed in 3 different hotels, in 3 different cities. The last hotel in the last city was the ONLY one with the correct 2 double beds booking; this is because we had to "fight" over the phone at the previous 2 cities! This booking was done by 2 women who have traveled abroad for many years. This has been our first negative experience related to hotels/itinerary/tours!
  • Review fromNeale C

    Date: 03/19/2023

    1 star
    I would not use this agency again. We booked a Paris/Rome trip for about $9k just before the pandemic started. We tried to use our credits to rebook the trip but Tripmasters agents kept saying they were waiting to hear from the hotel in Rome. We never received a reservation and I believe the agent gave up since we never heard back. Trying to rebook again and still can't get a reservation at the hotel in Rome. When I told the agent we wanted to add another destination they gave me an immediate quote of $12,500. We declined and were given a quote of $9k just for the flights to Rome. Looking at the Tripmasters site I found several packages flights and hotel for $9k including the original hotel which is available on their site. Instead of making it right for their customer they are still trying to take advantage of the situation. It was a huge disappointment using Tripmasters, never got to go to Paris or Rome. Not a trustworthy business.
  • Review fromJim S

    Date: 02/19/2023

    1 star
    I have a $1400 credit from the covid period but now they want up to $4,000 more for a similar trip or $900 and up for any domestic trip. Do I feel ripped off? Do pigeons shit on statues? I've talked to three of their agents and only one of them demonstrated any competence. Guess I'll lose the credit.
  • Review fromKelly P

    Date: 02/03/2023

    1 star
    Tripmasters owes me $1000 for making me pay for hotel stay due to their bad processes after I already paid once already but the hotel never received the original funds. Because I was stranded on Xmas I had to pay the hotel again and was promised I would be refunded immediately. It’s been 6 weeks and no funds or sense of urgency to resolve situation. I have escalated many times and and I’m still waiting for that fund. They never deliver on any promises or commitments. I will never used Tripmasters or recommend this company to anyone as service is horrible and getting your funds back is a major headache. I’m still waiting which is totally unacceptable when I’ve spent $16K booking this trip. Do NOT use them!

    TripMasters

    Date: 02/07/2023

    Kelly,
    We are sorry to hear about the extra money paid during travel. We do have a procedure for this and it usually involves some time to research and refund. In some cases, travel insurance would need to cover the added expenses. Although, we are unsure as there is a booking related here. Please send this to [email protected] for immediate review.
  • Review fromLynette W

    Date: 02/03/2023

    5 stars
    I used TripMasters for a trip to Europe and UK. Had no problems and all went smoothly. I highly recommend Tripmasters.??

    TripMasters

    Date: 02/03/2023

    Great to hear Lynette :)

    Thank you for submitting a review!
  • Review fromSal F

    Date: 12/13/2022

    5 stars
    This company is the best and super reliable to travel to several or multiple countries in Europe, It offers you a lot of optional choices for both transportation, hotels and activities to take part of. I do recommend this company 100%.

    TripMasters

    Date: 02/02/2023

    Thank you, Sal! We appreciate your review!
  • Review fromAnne L

    Date: 10/04/2022

    1 star
    Will not ever book with Tripmasters again. Nightmare from beginning of trip to end. We were 4 seniors traveling to Scotland; 2 of us have mobility issues. We had to take a taxi to go to a site to get our train tickets,
    No help/directions from Tripmasters. We've used them before, but this trip was deplorable.

    TripMasters

    Date: 02/03/2023

    Anne,
    We are terribly sorry to hear your trip was not as expected. Train travel can be complicated in some cases as the train stations are not friendly when it comes to mobility issues in some countries. This is definitely something we recognize. Thank you for your honest review. Once again, we are sorry for any troubles during the trip.
  • Review fromClaudia L

    Date: 09/24/2022

    5 stars
    Just came back from my trip through 4 different countries in Europe. We were 12 in total and were able to book the same itinerary and hotels. Tripmaster deliver to the best. All the Hotel I book through them were more than I was expecting. I will definitely use them again on my next adventure.

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