Reviews

This profile includes reviews for Grady Management Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Grady Management Inc. has 3 locations, listed below.

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  Grady Management Inc.

  8630 Fenton St Ste 625 Silver Spring, MD 20910-3804

  
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  Grady Management Inc.

  11430 Lockwood Dr Apt 104 Silver Spring, MD 20904-2651

  
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  Grady Management Inc.

  13720 Atlantis St Herndon, VA 20171-4146

  

Review Details

• Review fromLa Shawn B

  Date: 10/29/2022

  1 star
  I went to view an apartment in September 2022 (455 at Tinner HIll). I walked into the leasing office building for my appointment and no one was there. After 5 minutes I was greeted by a representative. I expressed what I was looking for. He handed me a key fob and a price list of the various apartments to view. It was not a guided tour by the apartment representative. I was instructed to view them on my own. Fast forward I called him back to indicate that the special price for the apartment was not the price listed on the website. He said he could fix it and to apply. He informed me about the $50 application fee and also $300 hold fee for the apartment as well. Thereafter, due to life altering circumstances I no longer needed the apartment. I was not concerned about the $50.00 application fee but wanted a refund on the $300.00 hold fee. I called the apartment representative to inform him. He expressed it was not refundable and it was specified on the sheet provide to me when I viewed the apartment in September. I respond no it does not. It listed the prices for the apartments, amenity fee, security fee and hold fee. It did not specify that the hold fee was non refundable. Nor did the apartment representative make mention of it. I asked to speak to the manager on site. He put me on hold as he himself checked with the manager. He claimed his Manager sided with him. I have called the management company twice. I left two messages for the the regional manager. It has been a week and a half and still no response. I went online to research if any other previous applicants had the same experience. What I discovered was I was not the only one. It has been very stressful trying to speak to someone in regards to this matter. I would not recommend applying to any of their properties owned by this management company.

• Review fromMadan G

  Date: 09/13/2022

  1 star
  Worst customer service. I tried to transfer my single bed apartment to double, gave them almost 4 months to process. At the end, they said, they cannot do it because they have to follow process for recertification and all. Is that process really supposed to take four months? At the end, I asked the both the managers if somehow they could execrate the process, they were like, nah, it doesn’t work that way, “we have some audit going on, and cannot guarantee when your things will be done.”
  If they really work like a robot without any consideration of urgency, what is the purpose of having a management team, they could implement a software that does the process anyway.