Reviews

This profile includes reviews for Grady Management Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Grady Management Inc.

  8630 Fenton St Ste 625 Silver Spring, MD 20910-3804

  
• 

  Grady Management Inc.

  11430 Lockwood Dr Apt 104 Silver Spring, MD 20904-2651

  
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  Grady Management Inc.

  13720 Atlantis St Herndon, VA 20171-4146

  

Review Details

• Review fromItohan I.

  Date: 09/03/2025

  1 star
  I lived at **** At ******* for 5 years and loved my apartment and the price point for the amount of space I had.Unfortunately, over the years there has been significant staff turnover and a sharp decline in management professionalism. ******* and Bria are two of the most unprofessional and incompetent individuals I have ever encountered. They turned what was once a wonderful living experience into a stressful and unpleasant one.Because of managements failure to do their jobs, the building and amenities have declined in safety, cleanliness, and maintenance. The parking garage gate is frequently broken, leading to car break-ins and tire thefts. The gym has several broken machines that are never repaired. The pool is always closed and undergoing repairs. Fire alarm goes off frequently. Trash rooms and chutes are not cleaned or sanitized regularly.******* and Bria show no interest in assisting residents and are dismissive about serious concerns regarding safety and living conditions. They are often rude and condescending when held accountable for issues caused by their own ************* one point, management even lost my lease and tried to have me sign a completely new one with a construction addendum.The final straw was when they failed to inform residents about major construction inside their apartments. Contractors attempted to enter my unit unsupervised and without notice. When I voiced concerns, I was met with hostility and indifference from *******. The construction dragged on for over 3 monthsduring which I could not fully use my apartmentand management refused to provide rent abatement or accommodations. Only after I pursued legal action did they complete the project and release me from my lease.I and other residents have submitted multiple complaints about ******* and Bria to Grady Management, yet no corrective action has been taken.

• Review fromCourtney S

  Date: 08/24/2025

  2 stars
  The experience I had living at **** at ******* made me never want to live in a building managed by Grady management ever again. The Assistant manger of the property **** *. not only overcharged me for rent 3 months in a row, but she also "lost" my lease in there system. When it came time to move, I was told by her that my lease end date was a whole MONTH AND 10 days after when it really was. If I did not have copies of the lease, they would have illegally held me to something I never agreed to. Additionally, myself, my roommate, and my co-signer all signed a notice to vacate for our lease end date. This notice was acknowledged by Bria and executed. When it came time to move, Bria allowed my roommate to stay in the unit past the end of the lease and notice to vacate date. This resulted in charges being added to our shared account that should have been going through the process of being closed. ****'s actions completely violated the contracts of our lease and our notice to vacate, and were blatantly illegal. The property manager ******* took up for these actions and did not want to provide me with anything in writing separating me from the charges accrued by my former roommate. Instead, she compelled my former roommate to pay the charges so that they would no longer be on the account. The illegal actions of Lync's management alongside their terrible customer service is the reason ********************** will never have me as a resident again. I suggest looking into better managed properties, as **** is not their only building with issues.

• Review fromZach J

  Date: 08/12/2025

  1 star
  I've had a terrible experience living at autumn crest under this management. Management has been unreasonable and rude. Apartments are old and not maintained well and certainly not renovated. Beaurocratic nonsense at every step unlike Ive seen at any other apartments. The stairs and walkway isn't the cleanest either which has led to pest control asking that the management sweeps more often.
  

  Grady Management Inc.

  Date: 08/14/2025

  We're sorry to hear that your recent experience at Autumn Crest didnt meet your expectations. We value your feedback and would appreciate the opportunity to address your concerns directly. Please feel free to reach out to us at ********************************** so we can work toward improving your experience and supporting your residency. We hope to hear from you soon.

• Review fromLatoya W

  Date: 05/16/2025

  1 star
  Grady Management is trash I was terminated due to low staff in office and was told to do something that was in correct put on a false performance sheet great reviews my tenants loved me the managers are all in it together with the mistreatment of staff members by managers dont get corrected they let harassment go on and dont do anything about it they **** very unprofessional company

• Review fromTyrone K

  Date: 12/21/2024

  1 star
  STAY AWAY. Rating: (1/5) Review: ************** Senior Apartments ****************************************************************************************** Senior Apartments is, without a doubt, the worst place I have ever lived. The management company, Grady Management, and their employees are consistently untruthful, mean, and downright unprofessional. They fail to address residents' concerns and lack basic respect and courtesy. Promises are often broken, and any attempts to seek assistance are met with hostility. The overall atmosphere feels negative and unwelcoming, making what should be a comfortable living environment quite the opposite. I would strongly advise anyone considering *************** to look elsewhere.
  

  Grady Management Inc.

  Date: 12/27/2024

  Thank you for sharing your feedback. We're truly sorry to hear that your experience at our community did not meet your expectations. We take all feedback to heart and sincerely regret that you felt our management team and staff were unresponsive or unprofessional.We understand the importance of creating a comfortable and respectful environment for our residents. Although your time with us has come to an end, we greatly appreciate your feedback, so that we may improve the experience for both current and future residents.

• Review fromCynthia M

  Date: 02/26/2024

  1 star
  I also can't wait to leave this filthy place (Virginia Branch). Woke up today and found out that my car got towed even though I'm a resident, have a STICKER and pay rent here!!! Their excuse is that I parked in a visitor's space and that's guidance from management. As a resident of this messed up apartment complex, I deserve a citation/warning at least. This horrible management acts like they have their acts together. THIS IS UNACCEPTABLE. NO ONE should live in any apartment complex that this filthy place manages!!! let's not talk about their incompetent staff! PLEASE DON"T MOVE HERE.
  

  Grady Management Inc.

  Date: 02/27/2024

  Hello, we are very sorry to see this feedback. We understand your frustrations and apologize for any inconvenience caused while you resided here. We take all feedback very seriously and use it to make improvements. We work hard to make sure everyone is happy living in our community. I would like to ask that you contact us directly with any concerns that you may still have, *******************; ************. Thank you!

  Cynthia M

  Date: 02/29/2024

  Your staff never picks ups phone calls. And I know you all have my contact number, and you know how to reach me.

• Review fromSasha S

  Date: 11/01/2023

  1 star
  Horrible! I cannot wait to leave this filthy roach infested apartment at Discovery Square. In addition, when I first moved into an another apartment at Discovery Square on the second floor, the apartment that I had moved in was not properly inspected. I had a bathroom cabinet detach from the wall and I had to lift it quickly on my shoulder hurting myself so that it wouldn’t shatter on the floor. Another incident when I first moved in was that I given one set of keys and my son had just left to go to school and was unable to lock the door. I heard the door open and before my eyes was a total stranger heavily intoxicated on drugs. Another incident after that was that a Grady Management employee walked opened my apartment door before I was able to get to the door. In addition the balcony was and still is a hazard since the wooden floor was tilted. My son’s bike was also stolen from Discovery Square. And lastly, my apartment has had roaches for over a month now. It is absolutely unacceptable to be paying as if we were living in luxury while we are basically living in a gutter. The only clean area is the lobby so that people that come in will be fooled.
  

  Grady Management Inc.

  Date: 11/03/2023

  Hello BBB,
  
  We are responding to this customer review. Today on November 3rd, our community manager met with the resident to discuss the issues brought forth in this review. The community has addressed past concerns and current concerns. The resident has decided to move out. As a sign of good faith, the property is not charging premature lease termination fees. The resident was thankful about termination fees being waived, and the flexibility offered to her to find a new apt. home. She mentioned that she would update the negative reviews she posted.
  
  Sincerely,
  Management

• Review fromSasha S

  Date: 10/30/2023

  1 star
  I've lived at Discovery Square Apts since it opened (2016), previously managed by Lincoln and now managed by Grady Management. This place has gone down hill. Last November I had an intruder (stranger) walk inside my apartment- this individual was not a resident here, he was a drug addict. I have complained several times about the safety issues here with the doors not properly closing. My son’s bike was also stolen from here. This place has become so filthy, it is unbearable to live here. My apartment is infested with roaches. They sprayed once and the issue did not resolve. The second time the pest control guy came, he said because I had been using Raid, that he wouldn’t be able to spray, so basically I’m supposed to do nothing about the roaches. I am killing anywhere between 15-20 roaches a day in this so called luxury apartment. They sure know how to fool people by keeping the main lobby super clean. What about the hallway carpets?
  

  Grady Management Inc.

  Date: 11/03/2023

  Hello BBB,
  
  We are responding to this customer review. Today on November 3rd, our community manager met with the resident to discuss the issues brought forth in this review. The community has addressed past concerns and current concerns. The resident has decided to move out. As a sign of good faith, the property is not charging premature lease termination fees. The resident was thankful about termination fees being waived, and the flexibility offered to her to find a new apt. home. She mentioned that she would update the negative reviews she posted.
  
  Sincerely,
  Management

• Review fromSaloni T

  Date: 07/31/2023

  1 star
  I have lived in Discovery square apartment since 2 years now. The property has become run down and infested with pests. The management is very rude and indifferent to the requests and complaints of the residents. We have been facing the pest issue in the property for almost 8 months. They hire a very shitty service to treat the apartment without even trying to get to the root of the problem. The whole community is infested which they didn't even know about. Ideally they should have regular treatments which they never did and now they are forcing residents out of the apartment without even considering their situations to treat the apartment with harmful chemicals.

• Review fromMarisol J

  Date: 07/29/2023

  1 star
  Evolution at Town in Laurel:
  Horrible upper management that lacks the courtesy to reply to an email of concern.
  Lived in 2 units: moved due to a rodent infestation, was not reimbursed for the moving to the new unit, and was charged a difference of 200.00 to move. No one wants to live with rodents so I paid and moved. Emailed the Regional manger with no reply. 2nd unit has had issues: sparking dryer (left in apt for a couple of days and changed out due to my request), AC blowing out hot air and causing an extremely high electrical bill; was told ac needed freon; that was done and 2 weeks later AC was out again, freon charge and then the AC was ok, next week another AC issue, and after expressing that I thought something more was going on with the AC and emailing the manager I was told there was a leak and a contractor needed to come out. 3 days later I work a 13hour shift and come home to find my AC running all day with a temperature reading of 80. Called maintenance and told them to send someone asap, technician was annoyed and told me he would bring a portable unit. So 1 portable ac for a 1200 sq ft apt, and was told it has to go in a room. An AC that runs continuously, blowing out hot air, and no temperature change incurs an expensive electric bill. I pay way too much money to not receive the amenities that are advertised.