Complaints

This profile includes complaints for Grady Management Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Grady Management Inc.

  8630 Fenton St Ste 625 Silver Spring, MD 20910-3804

  
• 

  Grady Management Inc.

  11430 Lockwood Dr Apt 104 Silver Spring, MD 20904-2651

  
• 

  Grady Management Inc.

  13720 Atlantis St Herndon, VA 20171-4146

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/17/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 7/16/2025, I filled out an application to rent a 2 bedroom/den unit at ************* Apartments located at ********************************************************** which is managed by Grady Management in *************, **. There were 3 applicants attached to the application. 2 of the applicants successfully paid and completed their portion; however, the 3rd applicant was having problems with the system verifying identity. Although passport was successfully uploaded -SSN and other personal information could be verified, passport kept rejecting. I immediately called ************* and spoke with **** who I believe is the office manager. I informed her of the situation and explained to her that my sister recently came out of the hospital after surgery so her ID had expired and she is due to renew this on August 1, 2025; however, she is using a valid passport for identity verification which according to the verification site is an appropriate alternative. **** took my information and said she would look into this and give me a call back. Since yesterday morning, I have not heard anything. In fact, yesterday evening, our online application and logon has been completely disabled which is suspect because the price quote on the apartment was valid until tomorrow morning. My issue is that if the application consists of three residents and only two of us completed the application why are you charging any type of application fee when the application could not be completed. This is not due to any fault of our own. The manager never tried to reach back out to us to offer any type of resolution so that the application could finish being completed. No one should take it upon themselves after receiving personal information to disable your application without your knowledge and still take money with no communication. An application fee is to complete an application which never was finalized. I am seeking my $80.00 compensation to be reimbursed.

  

  Business Response

  Date: 07/30/2025

  Hello

  As of 7/0/2025 Ms *********** has received a refund for the application fee(s) paid

   

  Thank you

  *** B *******

  Regional Manager/Grady Management Inc.

  Customer Answer

  Date: 07/31/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ****** ******
  
  

• Initial Complaint

  Date:06/09/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The Treatment and not getting help for it. I'm disabled cant walk and mentally stressed. I applied through housing August 2024. I.didnt notice the lease amount changes. I was being charged over ****** monthly plus all utilities including 30 monthly service animal. Suppose to pay 40% of 1969.00 It wasn't until April my animal was approved and have they have not removed the fee, its intentional. My name and Apt number never registered in the call box nor contacted since day one. folks had to enter through patio walking in grass and mud. Lost 2 100.00 packages from ****** and ***** Amazon packages. Two above apt floods and refuse to cover damages to items and electricity from fans install. I PAY rental insurance ***** monthly is ******. Found out my rent according to the lease is actually ******* per month plus utilities which was hidden from me. Yet that amount not showing up in the payment logs. I now have a debt of over ***** plus ****** service animal dog fees. These women are souless. Came in my Apartment unannounced through patio when not home. Went without smoke detector 3 weeks. Heater didn't work the entire winter. High bill.

  

  Business Response

  Date: 06/27/2025

  Upon move-in, **** stated that her portion was to be $737 but when **** sent us a copy of her HAP( housing assistance program) contract, her portion ended up being just $72. Tahetia corrected her ledger to reflect what is due from resident and she was notified. This occurred a couple of weeks ago in May. **** has notified her.

  Resident currently carries a ($7907.03) CREDIT on her account

  The service animal was verified via PetScreening 4/2025 and the ledger has been adjusted for this month.

  Resident's phone number on file is, in fact, in call-box.

  KVS has repaired her drywall once the leak was repaired.

• Initial Complaint

  Date:12/19/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The property of ******* **** does not care about the pest control have had over 5 tickets to get this completed in a timely manner.The air quality in the unit is unacceptable I had to ask for an air filtration system to be installed in the unit due to mold in the duct system.Multiple tickets on bathrooms being clogged took them over 3 months to get this completed so I could even use my bathtubs and showers

  

  Business Response

  Date: 01/31/2025

  Good afternoon,

  I am the regional property Manager for ***********************************************  I received communication from Mr. ***** on 1/30/2025 making me aware of issues in his apartment.  Specifically, he has experienced an ongoing issue with cockroaches, and he believes that the **** filter needs to be replaced.  I've followed up with the site community manager and confirmed that the unit is scheduled to be exterminated again on 2/4/25 and a follow up treatment is scheduled for 2/18/25.  This was communicated by the Community Manager to Mr. ***** on 1/29/25 via email.  I also responded to Mr. ***** on 1/30/25 and 1/31/25 and made him aware of this and also informed him that the entire building is also in the process of being scheduled for inspection and pest control.  A service ticket was entered for the **** air filter to be replaced.

  Please let me know if you require any additional information.

   

  Sincerely,

  **** *******

  Senior Regional Property Manager

• Initial Complaint

  Date:10/10/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was a renter at ******** apartments in ********* for 9 years i just moved out on 9/30/24. For those 9 years never was late on a rent payment. I just received a bill for $130.00 every month they add service fee and gas usage to my rent. Now they are charging that on this bill I received after I moved out . Secondly they charged me a cleaning bill for 100 dollars. I asked what needed to be cleaned? They told me the kitchen cabinets. I told them I cleaned everything floors refrigerator cabinets inside cabinets and stove. She said they have pictures and I said I do as well and to send me hers. Lastly I asked about receiving my security deposit and she told me it was non refundable and that I won't receive none. I need someone to verify this information.

  

  Business Response

  Date: 11/08/2024

  Mr. **** **** moved in on 9/29/15 to unit 13913-121 with no security deposit. On 6/18/16, the building experienced a fire. Mr. **** was charged $519 for June 2016 rent, but he was refunded $346. On 8/5/16, he moved into unit 13905-531 with a one-time, non-refundable Sure Deposit fee of $87.50, and no additional security deposit was required. When Mr. **** vacated unit 13905-531, he was charged for the final month's RUBS and $100 additional cleaning only. Attached are photos of the cabinets and stove.

• Initial Complaint

  Date:08/04/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  From the first night (March 1 2024, I encountered excessive noise from the apartment above me.During the first week of March 2024, I made my initial noise complaint.I have consistently reported the noise issue to Property Manager ******* every month ******* ****** **** June, and July 2024). Despite these efforts, the noise problem persists, causing me severe anxiety and depression. I dread coming home and feel no peace in my own apartment.On June 1, 2024, I spoke to ******* in person, detailing the noise issue. She asked for specifics, but no action was taken.On July 26, 2024, I sent an email stating that I would file a tenants assertion with Fairfax County Court due to the ongoing noise issue and Melindas failure to address it. This is a violation of my lease term guaranteeing quiet enjoyment.Additional Issues:There has been a persistent sewage smell in the apartment. Despite maintenance visits and my efforts (pouring bleach down the drains), the issue remains unresolved and poses a health risk.On July 26, 2024, I reported f**** on my gated patio. This issue was addressed stealthily without acknowledging my email, which I found unprofessional and evasive.A notice was placed on my door for pest control on August 7th, which was part of my complaint mentioned in my July 26 email. This action was taken without acknowledging my email, even though all complaints were detailed together in the same email.I forwarded my complaints to Regional Property Manager ****************** at Grady Management. Despite several emails and a message left with a receptionist, I received no response from her.

  

  Business Response

  Date: 08/16/2024

  I have attached a written response to the claims made by ************** for your review.  

• Initial Complaint

  Date:06/26/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Good evening, I need to report a mouse infestation problem inside the property where I pay rent, which has been increasing since March 2024 and until now it has not been possible for the building management to control me. And even though they have sent pest control on several occasions, they have not been able to put an end to this pest and between June 18 and today, June 19, we found 5 dead and dry animals inside our apartment, under the stove, behind the freezer and the most delicate, today's one that we found in the air conditioning duct, after arriving from our honeymoon and vacation with my wife.Appropriately we have submitted in writing today, 4 petition rights, requesting that they change our apartment, because we know that this apartment is infested with mice, but they have only limited themselves to sending pest control a few times and then they simply do not return come and we can't take it anymore Yesterday, knowing that I had 3 dead and rotten animals inside our apartment, my wife requested that they come to remove those animals and not even because we went to the office in person and called 4 more times, they sent no one to do the work and it was our turn. ourselves, remove those animals from the apartment and today my wife found another dead mouse in the air conditioning duct in the living room and we had to remove it ourselves, because the office was not working today.We have sent the photographic records of how those animals have destroyed the carpet in the apartment and nothing has happened, just as we sent them the photos of how they damaged a new sofa bed that we brought in January from ******* and they did nothing either, we told them that how they were going to compensate us or repair the damage and the response was silence.We have asked them to urgently change our apartment 4 times now, finding more and more mice damaging everything, but the answer is still only silence.

  

  Business Response

  Date: 07/15/2024

  Dear BBB,

  
  We are aware of the pest issue reported by the resident. Our pest control service,American Pest, has been addressing the problem regularly. Unfortunately, the resident's apartment is extremely cluttered, which has allowed the mice to hide and nest in their personal belongings, including the cushions on their couch. American Pest conducted a thorough search and seal of the apartment and found no additional entry points. This indicates that the mice are breeding and creating nests within the resident's personal items.

  
  We have offered the resident a transfer to a different unit. However, to prevent the rodents from being moved to the new unit, we have recommended that they do not bring larger items, such as their couch and mattress. The resident has declined an offer to terminate their lease, expressing a desire to stay within our community.
  American Pest, our specialist, is scheduled to inspect the unit personally on Monday and provide further guidance. We are committed to resolving this issue and ensuring a safe and comfortable living environment for our residents.
  Thank you for your attention to this matter.

• Initial Complaint

  Date:05/15/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My lease was renewed a month or two ago. I received a notice to vacate the premises for late payments. I am on a voucher. I was in constant communication with the rental office. I was sick and lost my job and communicated all of that information. My lease was still renewed. I have the signed copies. After I received a letter I went to leasing office and they said it was sent out to early and now I have to vacate by 8/31/24. I dont have adequate time to search for a place. I was expecting to live here for another year. I reached out to the property manager and havent heard anything back. Section 8 has paid what they were supposed to. I would like to have a conversation with the property manager to uphold the signed lease extension. I was told from the leasing office due to me a voucher thats the reason why its not extended because of the late payments I was supposed to be able to afford it. I was told I would get another year and now its rescinded without any communication it was sent out too early.

  

  Business Response

  Date: 07/09/2024

  ***************************** is a resident of ******************* Apartments.  She moved to the community in September, 2023.  She has paid the rent late for the past 9 months.  She currently owes July rent.  Due to her poor payment history, she would not qualify for a lease renewal and should have received a management notice to vacate the premises at the end of her current lease. 

  However, an administrative error was made and she did receive a renewal offer, in error.  This was discussed with her in May and the offer is being honored.  The notice to vacate was retracted as a result. 

  I have been in communication with this resident.  To my knowledge, this is resolved. 

   

  Thank you.

   

  ***********************

  Regional Property Manager

  Grady Management, Inc.

• Initial Complaint

  Date:10/30/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My apartment at ********* ******  been infested with roaches for over a month now. It has gotten to the point where I am not able to sleep afraid that one will get in my bed. Prior to moving in, this apartment was not properly inspected as there were several issues that took them a year to correct and haven’t been fully corrected. This apartment is inhabitable- I am killing over 20 roaches a day. While paying 2600 dollars a month to live here. They had pest control come when I first complained, they sprayed and the individual came the second time and said that he couldn’t spray because I had been using ****, and it would cancel out their product. In addition, my child has a diagnosed roach allergy. 

  

  Business Response

  Date: 11/16/2023

  Hello, To Whom It May Concern:
  
  The property gave the resident an option to move out without any lease breakage penalties. The resident decided to look for an apartment elsewhere. However, the resident came back to community manager asking to transfer for another apartment home. This was approved and we even decided to honor her same apt. rate. A second treatment is taking place on Monday 11/20/2023. We will remind the resident that she is free to move out if she is not happy with the apartment community. We have provided pest control service on a timely manner, and the surrounding units have also been treated. 

  Kind Regards, 

  *********************************

  Customer Answer

  Date: 11/25/2023

  I am responding in regards to the apartments comment. I was able to see another apartment on the first floor, but unfortunately, I will not be moving forward with it as there was a lot of mold in the bathroom in addition to the wall where the refrigerator is. I have had two treatments in the apartment and there are still roaches. Not as many as originally, but the individual from pest control mentioned that there was a major issue in the dishwasher, oven, and also behind the refrigerator. There was an egg that had hatched in the trap along with 25 more roaches that were trapped in other traps that were under the fridge and oven- causing some to end up inside my freezer.  They did let me know that they would allow me to leave without a penalty, and I truly appreciate that. 

  Customer Answer

  Date: 11/28/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:

  Date Sent: 11/25/2023 12:30:29 PM
  I am responding in regards to the apartments comment. I was able to see another apartment on the first floor, but unfortunately, I will not be moving forward with it as there was a lot of mold in the bathroom in addition to the wall where the refrigerator is. I have had two treatments in the apartment and there are still roaches. Not as many as originally, but the individual from pest control mentioned that there was a major issue in the dishwasher, oven, and also behind the refrigerator. There was an egg that had hatched in the trap along with 25 more roaches that were trapped in other traps that were under the fridge and oven- causing some to end up inside my freezer.  They did let me know that they would allow me to leave without a penalty, and I truly appreciate that. 

  Regards,
  
  ******************************

• Initial Complaint

  Date:10/27/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After applying for residency at the ********** ***** Apartment community on September 16, 2023. I was told that a background check was needed and should be done before my requested move date of October 16, 2023. Being a service member moving from North Carolina, this was a critical time for me as I couldn’t get the time to travel to Maryland and look for places near my upcoming duty station. A week before my transfer date, I called the community and talked with Jose and was told the server the community was using couldn’t obtain the information from San Bernardino county CA and management would not allow me to move in without the background check being completed. I called San Bernardino courthouse and asked how could I get them to send the apartment the information needed and was told I could pay for it and they would send it over. I relied this information to the community office and was told they would get back to me but they were expecting my background to come back on October 20, 2023. On October 24, 2023 I received another phone from a young lady whose name I cannot remember stating that my background check still has not come back and that they expect it to return on November 6, 2023. I don’t like to make these kind of reports but this is unacceptable, I currently have a full secret clearance and my second option for living also performed a background check and I was cleared in 24 hours. Their care of this matter was not there.

  

  Business Response

  Date: 11/30/2023

  Good evening 
  
  Our organization processes the credit and background checks on applicants through a third-party company. Before moving in, the applicant needs to have their background checked and approved. We have no control over the length of time it takes to complete a background check because it varies by state. I've included a copy of one of our numerous inquiries to our third-party company about the reason behind the applicant's background check delay. We kept in weekly contact with the applicant via phone or email throughout this entire process. We planned a move-in date with the applicant after receiving the background check, but he never got back to us, so we had to cancel his application. 

• Initial Complaint

  Date:10/04/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved into ******************* Apartments on 1/13/2022 and and gave them a deposit for $2404.00. I was a resident of this apartment complex for 14 months. My move-out date was on 4/13/2023. I don't owe you guys any money, my last month rent and utilities are paid in full. It's has been over 6 months and I haven't receive my deposit back from this company. I am requesting my deposit back. My forwarding address is **********************************Waldorf, Maryland ********

  

  Business Response

  Date: 11/16/2023

  Good Morning *****, 

  Thank you for your email. After reviewing your account, it shows that you have an outstanding balance of $434.72. Your deposit was applied to your outstanding balance of $603.45, the final account statement is attached for your review. Please let us know when you will be submitting this payment. Thank you

   

  Customer Answer

  Date: 11/17/2023

  I dont have an outstanding balance. That payment was paid in full. You need to check with **** *********** * ***********, Inc. I have attached my receipts. As you can see my entire amount of $434.72 was paid in full to *** on August 28, 2023 and September 26, 2023. Please send my full deposit of $603.45 to *************************** Waldorf MD *********

  *****

  Customer Answer

  Date: 11/17/2023

  I am adding to my complaint.  I gave you $2400 as a cashier check. My prorated rent was 1200ish, I moved in the middle of the month. My deposit should be more then $603. 

  Customer Answer

  Date: 11/28/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:

  I dont have an outstanding balance. That payment was paid in full. You need to check with **** *********** * ***********, Inc. I have attached my receipts. As you can see my entire amount of $434.72 was paid in full to *** on August 28, 2023 and September 26, 2023. Please send my full deposit of $603.45 to *******************************************
  
   I gave you $2400 as a cashier check. My prorated rent was 1200ish, I moved in the middle of the month. My deposit should be more then $603. 
  
  Regards,
  
  *********************

  

  Business Response

  Date: 12/16/2023

  Hello *****, 

  Thank you for your email. We do see that you submitted your payment, however, you do not have a security deposit due. Please give me a call at ###-###-####, so we can discuss this further. Thank you 

  ****** ******

  Customer Answer

  Date: 12/27/2023

  Hello,

  I called ****** ****** at the number that was provided and left a message on Tuesday, December 19th. I haven't heard back from this company. I rejecting their response back. They need to show me how they dont owe and my deposit back. I gave them $2,400 hundred half of it was my pro rated rent because I move in in the middle of the month. The admin fee was waved. My rent was $2400 and some coins so half of 2400 is $1200 hundred. I need some type of break down to explain why do they feel that I dont deserve my deposit back.

  *****

  Customer Answer

  Date: 12/28/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
  
  
   Complaint: ********
  
  
  
  I am rejecting this response because:

  Date Sent: 12/27/2023 10:22:51 PM
  Hello,
  
  I called Denise Rogers at the number that was provided and left a message on Tuesday, December 19th. I haven't heard back from this company. I rejecting their response back. They need to show me how they dont owe and my deposit back. I gave them $2,400 hundred half of it was my pro rated rent because I move in in the middle of the month. The admin fee was waved. My rent was $2400 and some coins so half of 2400 is $1200 hundred. I need some type of break down to explain why do they feel that I dont deserve my deposit back.
  
  Regards,
  
  
  
  ***** *****

  

  Business Response

  Date: 01/04/2024

  Hello ******,

  Thank you for speaking with me and as discussed we will continue all communication via email. 

   

  

  Business Response

  Date: 01/08/2024

  Hello *****, 

  Per our conversation last week, please email me all the documentation and receipts showing you submitted payment to the collection agency for our review. Thank you 

   

  ******