Complaints

This profile includes complaints for DRB Group's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  DRB Group

  2099 Gaither Rd Ste 600 Rockville, MD 20850-4018

• 

  DRB Group

  2101 Gaither Rd Ste 200 Rockville, MD 20850-4090

• 

  Dan Ryan Builders

  211 Century Dr Ste 100 Greenville, SC 29607-1598

• 

  The Knight Group, Inc.

  160 Whitney St Fayetteville, GA 30214-2012

• 

  Dan Ryan Builders

  10212 Governor Lane Blvd, Suit 1006 Williamsport, MD 21795-4088

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/05/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I passed a new construction condo site of DRB homes in *********, **, saw property for sale along with a website and phone number and, after reviewing the website, phoned for an appointment. I liked what I saw, paid $1000 ******* money deposit (receipt attached here), and asked via email whether I would receive a discount if I didn't use a realtor. The agent, ******** *******, ************************************ **************, replied that my realtor would have had to be present at the appointment. I told her that was not stated anywhere on their website and she never told me that either in my call to make the appointment or during the appointment.The entire exchange made me doubt this was a reputable company and, on April 30th, 2025, I emailed and requested a refund of my $1,000 deposit. Ms. ******* replied the same day to say it would be processed and that refunds usually take 30 days. I have followed up via email multiple times since then and still have not received the refund. Excuses from *** have included that it "takes awhile to go through the system" and the check is in the mail. I'm submitting the emails with this complaint. I would like my refund. I was "*******." They were not. Additionally, since I paid them electronically, I see no reason the refund should be by paper check. It should be returned electronically.I'll lastly note that, since this experience, I've done additional research and located other consumers with horrible experiences with DRB Homes. I hope you will protect consumers from this builder, since other consumers may not be aware of complaint mechanisms like this and may be in distress.

  Business Response

  Date: 08/12/2025

  *** has refunded the entire amount Complainant paid to ***.

  Customer Answer

  Date: 08/12/2025

  Dear Better Business Bureau:
  
  I am writing regarding complaint ID ********, which I made against the business in reference. 
  
  I went to my mailbox a few minutes ago and picked up a ***** envelope delivered yesterday, August 11th. It was sent by "2DAY" mail, the envelope says. Photos of the time-stamped envelope are attached.
  
  While it is unfortunate that it required me filing complaints with you and the *************************'s **************************** in order for DRB to act ethically, the envelope does contain a check for the $1000 due to me as a refund. 

  I hope that you will be vigilant regarding this company on behalf of other consumers who might be negatively impacted by their practices. As for me, however, my funds finally being returned to me after three months does bring an end to my complaint. You may consider this situation resolved. Thank you.

  Best, 
  ***** ***-*****

• Initial Complaint

  Date:06/25/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved into a new home in the *** built, ************** community in **********, ** in May of 2024. One of the major issues is you submit a problem to *** but you do not know if they have received it, let alone read it. Another issue is the constant turnover of staff. In the first 12 months there have been three project managers and three warranty managers.I have experienced numerous issues which space does not allow me to detail but these include lack of caulking that allowed insects to invade the house when *** dismissed this as insects due to the hot dry weather in the summer of 2024, a garage door that STILL is not properly sealed, and a crumbling driveway which is the main source of my complaint.Over 6 months ago I told *** warranty that the driveway was crumbling. At the time I was told nothing that could be done due to it being winter. This spring, I was told that nothing can be done. I attempted to call *** VP of Production, *** *****, and left a message but he did not call me back. On 05/24/2025, I sent Mr. ***** a letter regarding all of the issues I have had, but again no response. I had another driveway company look at the driveway. They indicated that the mixture was not warm enough when it was put down. They indicated the driveway will need sealed this year and next year in order to stop the crumbling at a cost of $370 for this year. On 06/02/2025, I sent a copy of this $370 quote to the Warranty Manager and my *** sales *** with a request to be reimbursed this amount by DRB and again no response. I do not want the company that *** used to do the driveway to do this work since they messed it up the first time. I am only requesting reimbursement for the year 1 sealing, even though it would show good faith for them to reimburse me for both years.

  Business Response

  Date: 07/14/2025

  *** is in communications with Ms. ************ Reimbursement will be provided upon proof of payment.

  Customer Answer

  Date: 07/15/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is somewhat satisfactory to me.  They have indicated they will reimburse me for the driveway sealing at $370 once I present the paid invoice/cancelled check which is fine.  Due to the rain we've been getting here, the job has not yet been scheduled and it may be several weeks until it is which is also fine.

  Nothing was said about the good faith to also reimburse for sealing that has to be redone in year 2.  I do not have an amount for that yet as who knows what the cost will be next year.

  I do appreciate DRB reimbursing me for this year's cost to fix the driveway but hope they will indicate they will reimburse for next year as well.  After year 2 - the driveway should be stabilized enough to prevent the crumbling that is occurring and I would not expect any reimbursement after year 2's work.
  
  Regards,
  
  ******* *****
  
  

• Initial Complaint

  Date:05/13/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A.Failure to comply with the Code of ************************************ Act: *********. Access to association records; association meetings. The Board of Directors failed to hold a meeting of the ********************** for over a year. Remedy: call an HOA meeting as soon as practical and send notice withing the next thirty (30) days.B.Failure to enforce HOA rules in accordance with HOA Declaration of Covenants, Conditions, And Restrictions ***************, Article VII, Section 16, recorded as ********* and dated April. 7, 2023. Specifically: failure to remove commercial vehicles from community owned property within 24 hours. Remedy: Board of Directors advise their property management company to enforce HOA rules regarding illegal parking on the community owned, private property section of *******************.

  Business Response

  Date: 05/21/2025

  The *** has notified the residents of the community and posted signs regarding *** parking rules and regulations.  The *** Board meeting is tentatively scheduled as a virtual meeting on June 17, 2025.

• Initial Complaint

  Date:05/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm reaching out regarding a serious concern with my DRB home. I purchased my homework pride, believe it I was investing in air quality built home back by a responsive company. Unfortunately, I've encountered a major issue and has received little to no support from the warranty manager.The front of my home is protruding out and it's noticeable. Water is leaking into my front bedroom at the baseboard level directly where the area is. There are no signs of roof leaks, no ceiling stains, and the windows show no mold or water streaks, or humidity.The issue is clearly coming from the exterior wall not the roof or the window.The warranty manager came out, did not take a picture and did not offer a confident assessment and simply said that "it could be" from the roof or window and referred me to the vendors who did the install. He never took note of the actual issue that he was called for and that's the exterior protruding out and it's this is what's causing the water to leak inside of the home.What is more frustrating is that my realtor has contacted the warranty manager to raise these concerns and has received the same dismissive response.I requesting assistance in getting this issue resolved appropriately under my structural warranty. Thank you for your time and enjoy your day.

  Business Response

  Date: 05/08/2025

  There does not appear to be an address associated with this complaint, so we are unable to investigate the matter at this time.

• Initial Complaint

  Date:04/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ive been having difficulty with getting proper repairs to my living room ceiling. During our final walk thru prior to closing in Dec 23 were told that in 10 months they would come out and address any issues due to the new construction & house settling. After 10 months of ************ with my wife I sent an email in Jan 25. Since then two attempts have been made but the work and craftsmanship still is below industry standards. I have photos as well. I was informed by ***** **** (warranty mgr) approx 2 weeks ago that he was waiting for a response for this mgr ***, I have yet to hear from either one of them. So I contacting BBB to inquire about any course of remedy I can pursue. Thank you in advance for your assistance

  Business Response

  Date: 04/16/2025

  DRB is scheduled to meet with *** and Mrs. ***** on April 23, 2025.

  Customer Answer

  Date: 04/16/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  **** *****
  
  

  Customer Answer

  Date: 04/25/2025

  We did meet on 04/23/25, ***** ****, *** ******, my wife and I. *** *. is ***** *. supv. When *** entered my home his energy was like he had a chip on his shoulder. (he acted as if he wasnt going to shake my hand when they came in). He spoke with this bravado in his voice and was somewhat antagonizing. I sat quiet in my living rm while he was explaining the *** is a production *** not a custom builder while speaking in this condescending manner. *** took some measurements, stating that the ceiling was within industry standards. But the craftsmanship is subpar, which *** surprisingly acknowledged but down played that fact. I stated this is new construction and throughout the building process and various inspections. I was assure at the final walkthrough that this would be corrected. Finally I asked what is the remedy to rectify this situation? *** replied that *** has done all theyre going to do concerning this matter. 
  I shook both their hands and politely ended mtg.

  Do I have further recourse? Should I obtain legal counsel? Im at my whits end, I dont feel nor want to look at this ceiling after just recently investing almost .5 million dollars for the rest of my days.

  Is It possible to speak or meet with BBB regarding this issue?

  Business Response

  Date: 04/30/2025

  The *** warranty operations and production managers met with Mr. ***** on April *******, and determined that the ceiling is within industry standards. 

  Customer Answer

  Date: 05/13/2025

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 23186458
  
  I am rejecting this response because:
  The ceiling in my living room looks terrible and this is new construction. This flaw will undoubtedly impair our property value due to subpar craftsmanship. Just because it maybe industry specs, is not what we  expected. We pick our home almost exactly to the ***** model. It nor any of our neighbors have this issue with there ceiling. Please advise!
  
  Regards,
  
  **** *****
  
  
  
  
  
  
  
  
  

• Initial Complaint

  Date:04/07/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hoa trying to amend fence policy 3 months after we moved in without notice. Prohibiting a privacy fence that is allowed by all local codes.

  Business Response

  Date: 04/29/2025

  Homeowner did not obtain *** approval before installing the fence in question and the *** notified the homeowner of the violation.
  

  Customer Answer

  Date: 04/29/2025

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 23160812
  
  I am rejecting this response because:  i followed the **** and the Town of Mt Pleasant building code.  The *** is trying to add new rules which they themselves haven't followed and have backdated documents and are trying to implement new policies without proper review and consideration with the homeowners.  We have hired an attorney.
  
  Regards,
  
  **** ********
  
  
  
  
  
  
  
  
  

  Business Response

  Date: 04/30/2025

  The homeowner did not obtain requisite *** approval before installing the privacy fence on the subject property and subsequently was notified by the *** of the violation.

  Customer Answer

  Date: 05/08/2025

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 23160812
  
  I am rejecting this response because:  we were told we.could install a 6 foot privacy fence by ***** during closing - she was the *** commissioned sales agent.  We followed the *** guidelines.  The *** changed the fence guidelines regarding height, material, style and location twice without notifying any homeowner as well as backdating documents.  We have secured legal help because the *** will not respond to requests to discuss the issue.  There is a petition being circulated to the current and future homeowners to modify the fence guidelines.  New homeowners will walk away when they understand the lack of privacy, security, and safety with the 3rd set of fencing guidelines.
  
  Regards,
  
  **** ********
  
  
  
  
  
  
  
  
  

• Initial Complaint

  Date:03/03/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am 68 years old. I quit my job in ** in 10/2023, started to look for a job, and moved in 10/2024 to **. The Loan officer qualified me for a PRIMARY RESIDENCE Loan, so I signed a contract with DRB Homes on 11/23/2024. The house was under construction and ready for closing on 02/19/2025. By 02/06/2025, with no job yet, I informed the loan officer I couldn't afford it, and I was renting the house until I settle. This disqualified the Loan due to Occupancy Mortgage Fraud. An upset loan officer decided to leave the loan as it was expecting me to commit fraud- a FELONY. As we discussed, I dont qualify for an investment loan with a lower down-payment and higher monthly payments (higher interest rates, insurance, and property taxes) since I have NO job and a very narrow debt to income ratio, depleting my savings, leaving me in financial distress, unable to qualify for Primary Residence loan later, and no place to live at 68 years old. Same day, I informed *** of the cancellation. It was not until 02/18/2025 when ***** ****** contacted me and stated *** doesn't negotiate refunds. On 02/19/2025, I declined to sign the release of the $20K. On 02/20/2025, she sent me an email stating DRB doesnt need a release for the $20K (nonsense why she sent me a cancellation document to sign) stating I was in default since *** had a Loan commitment before 12/16/2024. False, *** knew the loan commitment was voided on 02/06/2025 when the loan was disqualified and cancelled. Also, on 02/09/2025, *** offered to apply with its lenders, and ***** acknowledged problems with financing in the cancellation document. Moreover, they waited until 02/18/2025 to contact me, not disclosing until 02/20/2025 I was in default for not closing on 02/19/2025 under Section 5-Settlement. Although the walk thru on 02/12/2025 was cancelled in advance, and it was essential before closing date of 02/19/2025. All malicious and greedy plans to keep the $20K with zero empathy and consideration of unforeseen events.

  Business Response

  Date: 03/11/2025

  DRB Group ********************************* (DRB) sent a default notice letter to Ms. **** on February 20, 2025. In that letter, *** explained that the failure of Ms. **** proceeding to Settlement constituted a default under the agreement of sale she executed with *** on November 26, 2024. The default letter further explains that in the event of such default by Ms. ***** DRB is entitled to terminate the agreement of sale and retain Ms. ***** deposit a liquidated damages. DRB elected to retain Ms. ***** deposit as explain in the letter and hereby affirms that decision.

  Customer Answer

  Date: 03/14/2025

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 23005006
  
  I am rejecting this response because:

  I understand there was a contract signed on November 20, 2024. Long before settlement date, on 02/06/2025, I informed DRB Group that I wasn't going to be able to move into the house because I was still looking for a job.  The only option was to rent the house. When discussing this with the loan officer, he informed me I didn't qualify for an investment loan, unless I used all my savings leaving me without a possibility to qualify for another loan.  Also, the investment loan was going to require higher monthly payments and without a job, I was in a very narrow debt to income ratio putting me in a difficult financial situation. He wanted me to continue with the Primary Residence Loan, but as I told the loan officer, by continuing with a Primary Residence Loan and renting the house, I was defrauding the Lender and exposing myself to a felony. I have an Insurance License with the State of ************** and any misdemeanor or felony  the ************************** will revoke my license which I proudly have for more than 30 years.
  I am still unavailable to find a job, and it is possible that age and job opportunities in the area are the problem. I didn't foresee this when I moved to SC and found this beautiful house.
  All what I ask is for DRB Group to understand I HONESTLY didn't foresee this situation and buying this house as an investment property would have been a financial disaster for me. Losing $20,000 is difficult, so I ask them to please consider a refund of 50% of the $20,000. Not all can be black or white, there must be a grey area. I am willing to apply with one of their lenders for an investment loan so they can see the real situation.

  Best Regards,

  **** ****

• Initial Complaint

  Date:01/27/2025

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a home from ******** Homes (later acquired by DRB homes) and closed on July 21, 2003. Prior to the expiration of the one-year builder's warranty, I submitted my inspection report, along with a detailed list of items that needed to be fixed. Biscayne told me they were being acquired and that I should coordinate with DRB homes to fix these items. I was amazed at first that they reached out and had someone come out quickly to assess the items and fix what they could. The person that was sent was essentially a handyman and he fixed minor items on the list. He also noted the more significant items that needed fixing (e.g., HVAC) and said they would get back to me on those items. Fast forward 4 months and it has been radio silence. They do not respond to emails or phone calls and I feel I will need to hire and attorney just to get them to look at these things. I am not the only Biscayne homeowner that has experienced this with DRB. Biscayne Homes at least fixed certain things during my one-year of living in the home and now it seems that *** has acquired their business and yet does not want to take responsibility for the liabilities assumed. If the repair involves them to use a third part they simply will not have them come remedy defects. I would avoid DRB homes as it seems they do not want fulfill the terms of their contracts entered into with customers.

  Business Response

  Date: 02/17/2025

  This home closed in July 2023 prior to DRB Group ************ (DRB) acquiring Biscayne Homes, thus the responsibility for any repairs and/or warranty work remains with Biscayne Homes. Contact information for Biscayne Homes Warranty is **************************************************************************************************.

  Customer Answer

  Date: 02/21/2025

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 22864371
  
  I am rejecting this response because:
  
  Biscayne Homes has informed me they no longer exist and were acquired by DRB Homes, which acquired all of their assets and liabilities, including warranties. In fact it is DRB Homes that reached out and already fixed minor warranty items through a handyman. DRB homes has taken over the warranty department of Biscayne and all the employees there are *** employees. A *** employee even confirmed this with me. This response is simply trying to avoid the cost of the major repairs under warranty. If DRB Homes can share their acquisition agreement, which shows they did not acquire Biscayne Homes liabilities (which includes warranties) I would drop this complaint and find a way to pursue these claims against the former Biscayne entity. 

  
  Regards,
  
  ****** ****
  
  
  
  
  
  
  
  

  
  

• Initial Complaint

  Date:01/23/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am deeply disappointed with my experience working with this builder. The management appears primarily focused on maximizing profits, and the project managers seem attentive only until they receive their review, after which communication becomes nonexistent. My home has numerous cracks, and several original defects identified during the initial walkthrough remain unaddressed, despite multiple repair requests.Additionally, the builder has shown a lack of concern for safety and cleanliness. Construction debris, including screws and nails, is frequently left around the community. This has resulted in my having to replace my tire twice due to screws lodged in the sidewall, a problem my neighbors have also encountered. When I raised this issue, the builder dismissed it, stating, "You live in a construction zone," and refused to reimburse the costs caused by their negligence.If you're considering moving to a community built by this company, be prepared for ongoing expenses and persistent frustrations.

  Business Response

  Date: 01/29/2025

  Concerning your request for a refund of your tire repair costs, *** maintains its position and will not provide any reimbursement. Despite this outcome, please know that *** remains committed to the successful completion of your warranty period as outlined in the limited warranty agreement. ...

  Customer Answer

  Date: 01/31/2025

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 22851189
  
  I am rejecting this response because:
  

  I am in direct contact with the county and am actively working with them to address this matter. If a resolution is not reached willingly, I am hopeful that necessary enforcement measures will be taken to ensure compliance.

  
  Regards,
  
  **** ****
  
  
  
  
  
  
  
  

  
  

• Initial Complaint

  Date:01/23/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased our home from DRB homes in December of 2022. We have filed multiple complaint with the company over the last 2 years concerning multiple issues from no electricity in one room, the yard with standing water, frozen pipes, missing flashing and improper heating. Many items have been corrected. The frozen pipe has happened twice before the end of ************************************ 2025. On the original inspection the company said it can occur in colder temperature but should be rare. Now that it has occurred for the third time, I attempted to contact the company concerning continue issue and was told that my warrant ended in December. I explained this has been an ongoing issue but was told I would have had to contact a different company to allow for an extension or moderator of the unresolved issue. The heating issue had continued as well but the heating company continue to attempt to resolve the issue. Working with company has been beyond difficult. They don't return calls or correct issues for months at a time. We had multiple project managers and had to start over multiple time with no resolution of our issues. It's like they want to push off the issues until the warranty expires so they can then say this is no longer covered. Our entire neighborhood is having problems with heating, we have had over 8 visits from them to try to correct the issues. I am beyond disappointed in the service that I have received from this company. They have given us misinformation since we started working with them from day 1. Companies like this should not be able to treat consumers like this who have worked so hard to have a home. They provide false information to get you into their homes and then do not follow through with the home that was promised. All I ask is that I have a home with sufficient heat and water pipes that don't freeze.

  Business Response

  Date: 02/06/2025

  DRB Group ****************** (DRB) has determined that we cannot accept responsibility for the requested repair because the event occurred outside of the warranty period.

  Customer Answer

  Date: 02/21/2025

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 22849194
  
  I am rejecting this response because: the complaints listed above were raised with the company within the warranty period with no resolution. The company was contacted on multiple occasions and sent someone out to assess pipes but offered no resolution. The manager said it can just happen when its cold and hopefully wont occur again on the second time it thawed before someone came out so they never sent anyone to assess the pipes and offered no resolution. Yes the third time it froze was after warranty but it was an ongoing, unresolved issue long before the expiration of the warranty. This company is notorious for dragging their feet to not resolve issues during the 2 years and then is quick to say it past the warranty as soon as able. They have no accountability. My yard has never been corrected either. 

  
  Regards,
  
  ******** *****