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Business Profile

Online Retailer

Beacon Threads, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

This business has 2 alerts

Complaints

This profile includes complaints for Beacon Threads, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Beacon Threads, LLC has 2 locations, listed below.

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    Customer Complaints Summary

    • 716 total complaints in the last 3 years.
    • 646 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/10/2023

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered over a month ago and have yet to receive any items. I've emailed them 3 times and only gotten an autogenerated email about them being busy. After complaining the first 2 times, they then moved my order into "pre-shipment status" where it's been for weeks now. I have reached out and they have done nothing to address my concerns or give a ship date. This business is operating like a ****. They took my money and have not sent any product nor made any attempt to send info on my order.

    • Initial Complaint

      Date:01/09/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Made a purchase with this company December 13, 2022 online via instagram for $166. Received confirmation email immediately. I was to be charged when the order actually processed/shipped. I got an email 12/30/22 via instagram that stated my order shipped so I was then charged. I have yet to receive my product. The tracking information only displays that the label has been created but the post office has yet to receive the items to ship. I emailed a few times and direct messaged through social media, no responses at all. Very disappointed as this was to be a Christmas gift. The website still says to expect delays, around 5 to 7 days to process the order. Its now nearly one month with no product, no communication, but yet I have been charged. I also observed that comments regarding orders are deleted from their feed, including my own comments questioning this issue. Seems dishonest. If there is someone managing the social media, maybe they could help process orders instead?? I expect a full refund if I wont be getting what i ordered, but I prefer to just get my order.

    • Initial Complaint

      Date:12/31/2022

      Type:Product Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ordered on 12/14/22. Was supposed to receive 3 shirts and a coffee mug. Supposed to be ready to ship within 7 days, then arrive in 3-4 days after. It is 12/31/22 and I have yet to hear, receive, or it be shipped. They will not respond to emails although it says they will respond within 24 hours. I was charged $57.03 and have not heard anything from them.

    • Initial Complaint

      Date:12/29/2022

      Type:Product Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They have not sent me my order, not responding to emails, or answering phone, can not leave voicemail.

    • Initial Complaint

      Date:12/29/2022

      Type:Product Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order for two shirts on 12/12/22 (order ******). The order information was given to me through the Shop app which I used to pay with. I still haven't received the items nor have they been shipped. I contacted customer service twice via email (the only option), but got no response. I want a full refund since this was obviously a scam.

    • Initial Complaint

      Date:12/27/2022

      Type:Product Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Order placed December 5. Promised 7 day delivery. Order still not received as of December 25. I made first contact on December 22. Autogenerated response claiming I would hear back from customer service...never happened. Within an hour of my email, notification a shipping label was created, but no movement since. Multiple attempts at contact made via email and ******** instant messaging...zero response from customer service. PaylPal dispute filed as of 12/25. Total $117.70. Upon reading ******** reviews, MULTIPLE claims exactly as mine. Money paid, nothing received. Shipping labels created, not shipped. No communication returned to buyer.

    • Initial Complaint

      Date:12/26/2022

      Type:Product Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased from Beacon Threads on December 12th some items for Christmas gift.
      My order was confirmed and according to the email I received they claim it takes about 7days for them to ship it has now been 2weeks and no update or response to my emails requesting information about my order status. Christmas has now passed and I had to purchase something else last minute to give my family member. My order number from them is ORDER #******. The total is $70.09 tax and shipping included in that total.

    • Initial Complaint

      Date:12/23/2022

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a shirt, (and was charged in full) on Dec 3rd. It was ordered as a Christmas present for a family member. On the website it said that item would ship 3-7 business days. Its December 22nd, 19 days later, and I'e only recieved an email that a "pre-shipment" label has been created, nothing has been shipped. Ive sent emails(ignored), Direct Messages via ********* (ignored) and posted messages on their ********* page (which they deleted). I want my money back. This company is scamming people, and covering up their scam by deleting any posts that mention that people havent recieved their promised items. That is deception on every level. I want and deserve a refund.

    • Initial Complaint

      Date:12/22/2022

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Made a purchase from Beacon Threads, LLC on 12/4/2022. They took payment and status only shows "order placed". There is no communication through their email which is the only listed contact method. It is now 12/21/2022 and still shows "order placed" but no movement. I just want buyers to beware. I wish I had seen reviews prior to trusting this "God Faith" based company.

    • Initial Complaint

      Date:12/20/2022

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company lacks communication to the fullest. I placed an order on December 7th, received confirmation of my order and also read to allow 7 business days for processing. I have allowed that, I have sent three emails (Dec 16, Dec 19, Dec 20) that have all gone unanswered and I am completely shocked and baffled this company is still allowed to operate and furthermore that ******** and instagram allow their advertising. I understand things may take longer but they do not reply to your emails so they just leave you in the dark. Not okay. I want a tracking number on the clothing I have purchased immediately.

    Beacon Threads, LLC is NOT a BBB Accredited Business.

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