Complaints

This profile includes complaints for NextCar All Vehicle Rentals's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

NextCar All Vehicle Rentals has 23 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  NextCar All Vehicle Rentals

  13900 Laurel Lakes Ave Ste 603 Laurel, MD 20707-5091

• 

  NextCar All Vehicle Rentals

  11411 Rockville Pike Rockville, MD 20852-5911

• 

  NextCar All Vehicle Rentals

  4785 Allentown Rd Morningside, MD 20746-3929

• 

  NextCar All Vehicle Rentals

  10915 Georgia Ave Wheaton, MD 20902-4755

• 

  NextCar All Vehicle Rentals

  5501 Nicholson Ln Rockville, MD 20852-3133

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/30/2025

  Type:Product Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was coerced into purchasing insurance I did not want or need, under threat of losing access to a prepaid vehicle. I was not permitted to present valid coverage through my credit card. This appears to be a recurring deceptive practice at this location, and Im requesting a full refund of the $373.87 insurance charge.

  Business Response

  Date: 07/01/2025

  The coverage the clients offer to use must meet the criteria for each of our locations.  The Florida locations often do not allow that since that state has some unique insurance rules.  The clients must have what is outlined in the terms and conditions on the online travel sites or use our coverage.  No adjustment will be made to the transaction.  ***** ****** - NP Auto Customer Care

  Customer Answer

  Date: 07/06/2025

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 23536176
  
  I am rejecting this response because:
  
  In your own policies it says this is valid source of insurance. I have attached an image of the policies outlined directly from the locations policies I received in my confirmation email. Please process my full refund.

  
  Regards,
  
  Jax *******
  
  
  
  
  
  
  
  

  
  

  Customer Answer

  Date: 07/06/2025

  Below is the policy directly from the company's website. The vehicle was not excluded and my card provided coverage outlined in the original attachment. I showed this to the employee at the time, and I was still refused service unless I purchased through then. 

   

  A.  Credit Card User Quickest ********************** Process:
  The quickest way to complete the rental process is to present your drivers license and credit card at the beginning of the rental. Debit cards and prepaid debit cards are also accepted, but require a potentially lengthy insurance verification when presented for deposit purposes at the beginning of the rental process.
  When a renter, additional renter, or authorized additional driver presents an eligible credit card at the beginning of the rental to qualify to rent, Priceless will perform a review of the credit card issuers rental car damage benefits and advise the customer of the card issuers damage coverage on the type of vehicle chosen. Most credit card coverage will pay a claim only after the renters personal or business insurance has been used. Each credit card issuer has different vehicle exclusions and you should call the card issuer with questions about vehicle coverage. An alternative source of card issuer rental car damage benefits information can be found at **********************************************************************************. When the renters credit card does not provide rental car damage benefits because the vehicle is excluded the insurance verification process must be completed to confirm coverage for the rented vehicle. Renters using the credit card quick rental process may also choose to purchase the optional Priceless Collision Damage Waiver (CDW) or Partial CDW (PCDW).
  At the beginning of the rental, an authorization hold will be secured on the credit card provided, to cover all estimated charges of the rental, plus an additional security deposit amount varying by location. These funds will not be available for your use until after you return the vehicle and your bank releases the funds.
  Since the credit card requirements vary by location, please refer to the location's local terms and conditions for specific information on the acceptance and usage of credit cards at the Priceless office where you intend to rent a vehicle.

• Initial Complaint

  Date:06/25/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Car rental June 17th 2025 was advertised and paid for online for price of $229.00. Final charges resulted in $634. Company refused my car insurance and made me pay additional fees each day to use their insurance or they wouldnt rent the car. Cleaning fee was added when only sand was in the vehicle, a charge of 200 dollars. We were charged for the airport shuttle but had to order an **** as other customers were waiting outside for shuttle for over 45 minutes, we already waited 20 minutes (shuttle is supposed to come every 15 minutes), we couldnt miss our flight leaving June 21. Advertised as located at ***************************, when we arrived June 17 we had to take a shuttle to the office as it was not on site. The shuttle took over an hour to arrive after we called several times the business finally answered and stated it arrives every 15 minutes (not accurate). This company is using false advertisement and over charging customers. They are also not providing the shuttle service as listed.

  Business Response

  Date: 07/01/2025

  The insurance terms and conditions are shown on the online travel sites our locations use and are very specific.  As you've stated, if you do not purchase them, the location will not rent to you.  The fees for cleaning are added when the unit exceeds the parameters for normal cleaning on return.  You unit exceeded what they deem acceptable for cleaning and thus, was due.  As for the shuttle service issues, this is a free service we make every attempt to keep punctual.  It sounds like we did less than that on the day you were using our service and we offer apologies.  No adjustments will be made to this agreement.  ***** ****** - NP Auto Customer Care

• Initial Complaint

  Date:06/25/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Subject: Complaint Regarding Unreturned Rental Car Deposit To Whom It May Concern,I am filing this complaint regarding Priceless Rental Car in reference to a deposit refund issue with my Credit One credit card ending #****.On May 16, 2025, I rented a vehicle, it was prepaid and made a deposit payment of $500.24 for a rental car reservation. According to the rental agreement, this deposit was supposed to be refunded after the return of the vehicle on May *******. However, as of today, I have not received my deposit back.I have made multiple attempts to resolve this issue directly with the company by calling and sending several emails, but I have not received any response or assistance. It has now been over one month since the rental, and I am extremely frustrated by the lack of communication and resolution.I am requesting the Better Business Bureaus assistance in resolving this matter and securing a full refund of my $500.24 deposit back to my credit card.Thank you for your attention and assistance.Sincerely,Thierry Constant *********************************************** ********************* Reservation under my phone **********

  Business Response

  Date: 07/01/2025

  FUNDS WERE ALREADY RELEASED... see email sent to customer... thanks.. ***** ****** - NP Auto Customer Care

   

  Re: ********************* STATUS
  From:
  Jc Car rental <*******************************************************************>
  Sent:
  Thu, Jun 19, 2025 at 12:02 pm
  To:
  **********************************
  Cc:
  **********************************, *****************************
  BC4E076432EB417D8AF778D5F8D1C706.jpg (***** KB)
  Dear ,
  
  Thank you for reaching out regarding Mr. ********* inquiry about his $****** deposit refund.
  
  After reviewing our system, we can confirm that the deposit has been successfully refunded to the card used for the original transaction. We are attaching a copy of the refund receipt as confirmation.
  
  Please note that, depending on the issuing bank, refunds may take between 3 to 10 business days to appear on the customers statement.
  
  If Mr. ******** has not yet seen the funds reflected in his account, we recommend he contact his bank directly. We remain available to provide any additional information needed to assist with this matter.
  
  Sincerely,   BC4E076432EB417D8AF778D5F8D1C706.jpg
  
  
  El jun 18, 2025, a las 5:16?p.m., ********************************** escribi:
  
  Team Fort Lauderdale, 
   
  
  This is Krysta from the ************************* We need your assistance with the following concern:
   
  
  THIERRY CONSTANT
  Phone: ***************
  *****************************
   
  
  called in asking about the status of his deposit. Mr. ******** returned the vehicle on 5/19/25 and has still not gotten his ****** deposit back. His attempts to reach the location remain unsuccessful so we offered to forward his concern to your attention. Please update us so we can follow up with the customer. 
   
  
  Thank you, 
   
  
  Krysta 
  Priceless Customer Care 
  ************ opt 2.

  
  

  Customer Answer

  Date: 07/07/2025

  Thank you very much for your concern. I finally received a refund back after 2 months. 

  Thierry

• Initial Complaint

  Date:06/20/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I I bought a package flight and car deal through ********* and they randomly selected a rental car company to partner with at the *************. Priceline selected Priceless Rentals Cars as the vendor of choice. Upon my arrival at the Priceless rental car offsite on 6/14/2025 is when all the trouble started. When I arrived they asked me for my insurance declaration page (never been asked for that) I called my insurance provider ********** and got it emailed to me and the vendor in question. They then told me my insurance limits were not suitable which is not true at all as our cars are worth 4 times the amount of our rental car provided. I asked the rental agent if I could raise my limits and he said no that ahd to be done a month in advance which is a lie. He then force charged me $119.87 in additional insurance charges. It was late at night and we were ina very scary location. I was then handed the keys for my car, and wow... dents everywhere, scratches, faded paint, filthy inside and out,check engine lights on, flat tires, and TPMS lights on. I came back in to report the condition of the car not being safe and he told me sorry it is the only car they had and they were aware of all the warning lights, dents, scratches, etc and it would be fine. I recorded this interaction even though the agent starting yelling at me not to. Luckily we drove the car for 4 days and had no major problems outside of brakes that wobbled when hitting the pedal and I had to put air in the tires to be safe for my family to drive. I returned the car with a full tank of gas and saw the same agent in the parking lot upon return on 6/18/2025. He told me the car was great and I would receive my $500 deposit back in 6-7 business days. I then check my credit card statement on 6/20/2025 and see another charge from Priceless for $223.60 on 6/18/2025. I call the vendor and he informs me that was for a cleaning fee since there were a few grains of sand in the car.

  Business Response

  Date: 07/01/2025

  The location in ******* has deemed the level of cleanliness is beyond their parameters for returning units without a cleaning fee.  There is no adjustment on this transaction. ***** ****** - NP Auto Group Customer Care

  Business Response

  Date: 07/01/2025

  I missed speaking about the insurance portion of the claim.  APOLOGIES.  This is an area that is specific to states and then to locations.  ******* has very different insurance guidelines as a state.  Our locations have very specific terms and conditions that are disclosed on the online reservation sites we use that outline what is acceptable by the location without purchasing their coverage.  The client did not have to purchase the counter product but would not have been able to take the rental if they did not and forfeit their prepaid fees for the rental.  It really isn't something we like to enforce but the cost of the rental unit is at stake if we do not.  Again, for this item, no adjustments will be made.  ***** ****** - NP Auto Customer Care.

  Customer Answer

  Date: 07/02/2025

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 23498325
  
  I am rejecting this response because the majority of renters are flying in to take their family to the beach on vacation. It is *******. I called the location back and they said they charged $223 fee to vac the car... that is ridiculous and we all know it. Read the reviews of all other users of Priceless. You are going to have a  few grains of sand inside a car that goes to the beach for a vacation. It is standard procedure to vac a car out and wash it before renting it out again. Every rental car company does this. For what they charged for a cleaning fee of $223 they could buy all new carpet. The employee at the location looked over the car and assured me we would get our full deposit back. He refused to give a return receipt even though I asked for one. This is a scam and we all know it. 

   

  Also the car that was provided to me could not be valued at any more than $5k. It was beat up everywhere with scratches and dents and most importantly was unsafe with warning lights on the dash and an almost flat tire. I have recordings of the local employee acknowledging this. My insurance coverages were more than suitable to cover anything that would ever happen to this ragged out car. If a refund is not provided to me I will be filing a lawsuit. The ball is in your court. 
  
  
  Regards,
  
  ******** ****
  
  
  
  
  
  
  
  
  

• Initial Complaint

  Date:06/18/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I rented a car on May 23, 2025. It required a credit card deposit of $350. I returned the car on May 26, 2025. I waited almost 2 weeks before I made a call to the location in which there was no answer. I then call customer care, spoke to ******* whom said there was an issue returning my refund. She would email the manager *** ******* and she would give me a call. 3 days went by and I called the vocational spoke with a guy who said ms *** wasn't avaliable. We discussed my issue and he said the manager would call me to discuss it. That was last Thursday June 12 2025. On Tuesday June 16th I called the location and got the same guy who said Ms *** ******* was in a meeting until 11am t n at he would let her know I called. At 1130 I called back and the same guy rudely answer the phone not saying hello but Ms ******* *** o told you she was in a meeting I will tell her you called. After numerous attempts I am let to believe Ms ******* is not going to call or is avoiding my issue. Coincidentally she always busy and can't call me in the last 2 wks. My deposit has no reason to be held 3-4 wks after I returned it the car. I'm really out of options at this point I need my money to get back home. Thank you for you time

  Business Response

  Date: 06/19/2025

  Ms. ***** card had an authorization posted to it, not a charge.  This authorization has since expired and is back to her available balance on her card. See attached screenshots.  If she calls AMEX, she can ask if they see the auth for $350 for NextCar with the approval code of ****** and I'm speculating they will say it's released or won't be able to find it meaning we are not holding it any longer...  ***** ****** - NP Customer Care

   

• Initial Complaint

  Date:06/16/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid ****** for a car rental for 6/16 - 6/23 only to get to the rental place after having to call to even get the shuttle to arrive at the airport, to find out our insurance wasn't accepted and had hidden fees and nothing was told prior. Would not cancel the reservation or give a refund. We did not get a rental car from them. Very poor customer service as well. They left us sitting in the shuttle in the parking lot for 30 minutes to return to the airport.

  Business Response

  Date: 06/17/2025

  On the ******************** sites, there are terms and conditions disclosing all of our location's insurance parameters.  The location our client rented from has the following on their sites:  US residents must provide their own insurance id (DECLARATION PAGE), your policy needs to have a minimum liability of $50,000 and a collectible and transferred Insurance.
  We accept insurance from the following companies: State Farm, **************, Geico, Progressive, All State, ****, Farmers, Travelers, Mapfre Nationwide.
  If you have your own insurance, you must provide your insurance DECLARATION PAGE, it must be printed within prior to the pickup of the vehicle. Alternatively, presenting the information in a mobile app (no emails or agent calls)  at the time of pickup is acceptable. This information must match the name, last name, and address of the main driver on the reservation. The insurance must include a minimum 50,000 USD liability coverage and provide full (collision and liability) coverage for the rental vehicle.
  If the client does not meet those requirements, then we try to provide coverage so the rental may continue.  If they refuse that coverage, the transaction cannot continue and the prepaid fees are thus forfeited.  There is no refund due on this transaction.  ***** ****** - NP Auto Group Customer Care

  Customer Answer

  Date: 06/23/2025

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 23475647
  
  I am rejecting this response because: We showed up to pick up the rental, showed our insurance through state farm of full coverage of $50'000-$100,000 which is double the coverage and the company refused to take it told us we were required to have $100,000 or more in order to rent a vehicle from there and was trying to force us to pay $30/day additional for pricless' insurance and that it would be an additional $100 ontop of that because they told us we HAVE to have the sunpass, not an option. We were no the only people to turn down the rental and return to the airport 4 other couples returned from priceless with us and refused to rent from them. One woman specifically raised her insurance to $300,000 so she could rent and they wouldn't honor it, she told us she had to pay an additional $500 ontop of her rental for the company's insurance and they told her it was $40/day for the insurance. She didn't have a choice to rent and pay additional she was an international traveler and arrived late at night she said. Another woman who refused to rent, we heard them tell her because of the time of her return flight they told her she would need to rent an **** to get to the airport the shuttle wont take her, ontop of her "not having enough insurance." So in accordance with your own admittance we had enough insurance and still was denied therefore making our contract voided because we had the requirements and the company wouldn't accept thus entitled to our refund.
  
  
  Regards,
  
  ******** ******
  
  
  
  
  
  
  
  
  

• Initial Complaint

  Date:06/16/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear NextCar BWI Management,My name is ******* ******, and I am writing to formally express my dissatisfaction with a recent rental experience at your BWI location.I reserved a full-size SUV under reservation #NCPGP10872156 for pickup on June 4th at 10:00 AM. I arrived at the airport around 9:44 AM and was informed that only one full-size SUV was available. A staff member assigned me a ****** Highlander and stated the toll pass would be added to my rental, as I would be traveling through toll areas.Despite arriving early, I waited in the parking lot for nearly an hour with no clear communication. I was repeatedly told the vehicle was at security check. At 10:32 AM, a different vehicle finally arrived, and I was told my original SUV didnt make it through security. However, no one communicated that change to me during the wait, which caused a significant and avoidable delay.After leaving, I received a different reservation number (#NCBWI0382642). When I later attempted to extend my rental, I saw a $25 charge listed for an extra hour, even though I did not use additional time. I extended the rental to Sunday at 10:00 AM but returned the vehicle early on Saturday. I was told my rate would remain the same, yet I was charged more than originally quoted.Additionally, I was charged toll fees despite specifically requesting the toll pass at pickup which I was told would be included in my rental.This experience reflected poor communication and an overall lack of transparency. I am respectfully requesting a full review of both reservations, a breakdown of the charges, and correction of any overcharges related to tolls or time extensions.Please contact me at *********************** with any updates or if further information is needed.Sincerely,******* ****** *********************** Reservation Numbers: NCPGP10872156 / NCBWI0382642

  Business Response

  Date: 06/19/2025

  The extra day was already refunded.  See attached information.  ***** ****** NP Auto Group Customer Care

  Customer Answer

  Date: 06/23/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ******* ******
  
  

• Initial Complaint

  Date:06/16/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a HORRIBLE experience at the *** location. After returning the vehicle on time, the airport team decided to charge me additionally for a smoke fee and toll fee and withheld my deposit. I called and spoke with customer service and escalated this. I told I would get a phone call from *** the manager. **** did not call. I called her and spoke with her directly. And after she VERY RUDE out spoke and over talked me and cut me off she further hung up the phone. I told her I have VIDEO evidence of the car being returned in the same condition that is was rented as well as me laying. Cash for the tos fees they charged me. *** need to be fired her customer service is horrible. Please listen to the recorded line. I am seeking a full refunded as *** was not even giving me the respect of listening to me when I called. She yelled and cut me off and lied on me by adding these fraud charges. I did. It approve. She NEED TO GO

  Business Response

  Date: 06/17/2025

  I completely understand the frustration expressed here however our location's have a thorough method of discerning the way charges are applied at check in.  *** is the location manager and a long time seasoned leader.  If she has made a determination in the matter, then no further adjustments will be made in this transaction.  ***** ****** - NP Auto Customer Care

• Initial Complaint

  Date:06/09/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 4/12/25, I rented a car from NextCar at *********** b/c I was in town for a funeral. On 4/13/25 at 10a, I went to move my car closer to the front door of the **************** in *****. When I got to the car, the tires were gone. I ran back into the hotel and another guest said, there are two men stealing tires off cars. I immediately called 911 and NextCar. NextCar said, even though I had full coverage, the tires were not covered and I would need to file a claim with my insurance. I've never heard that before. On 6/4/25, I received a bill for $3831.60 for tires from NextCar's collection agency. And they want the money by next week. According to the collections folks, the coverage doesn't cover theft. Per Progressive (my ins **** b/c I had the extra coverage on the rental, they do not assist with damages. ****** has said, it's my responsibility. I feel like I'm being scammed or pranked by NextCar, Hilton and Progressive. But I need you all to look into this issue b/c what is the point of paying for extra coverage if it doesn't actually cover anything?!

  Business Response

  Date: 06/17/2025

  Although I strongly sympathize with our client for the stress and confusion of the matter, the truth remains we provided a rental unit in good condition with the coverages she requestest and signed for.  At that point, the Collision Damage Waiver covers only wrecks that are the client's faults.  There is never comprehensive coverage provided on any of our rentals and Ms. **** should go back to Progressive and her agent and ask them to revisit this claim as a comprehensive/theft claim.  No adjustments will be made by NextCar for this transaction.  ***** ****** - NP Auto Group Customer Care.

• Initial Complaint

  Date:06/05/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 12th I was supposed to get a car rental from Priceless car rental in *************. They took over an hour to pick me up at the airport. When I finally got to their place, they told me they do not accept my car insurance, ********, for their car rentals. In fact they told me that they had never heard of Hartford. They wanted me to pay $30 more each day of the rental for their insurance. That would have been more than the car rental price. This was something I heard them tell every other person in front of me also. I left without the car. No where on their site did I see that they dont except ******************* They refuse to refund my $118 back. I would like the money back. This place is a scam.,

  Business Response

  Date: 06/17/2025

  On the ******************** sites, there are terms and conditions disclosing all of our location's insurance parameters.  The location our client rented from has the following on their sites:  US residents must provide their own insurance id (DECLARATION PAGE), your policy needs to have a minimum liability of $50,000 and a collectible and transferred Insurance.
  We accept insurance from the following companies: **********, **************, *****, Progressive, All State, ****, Farmers, Travelers, Mapfre Nationwide.
  If you have your own insurance, you must provide your insurance DECLARATION PAGE, it must be printed within prior to the pickup of the vehicle. Alternatively, presenting the information in a mobile app (no emails or agent calls)  at the time of pickup is acceptable. This information must match the name, last name, and address of the main driver on the reservation. The insurance must include a minimum 50,000 USD liability coverage and provide full (collision and liability) coverage for the rental vehicle.

  If the client does not meet those requirements, then we try to provide coverage so the rental may continue.  If they refuse that coverage, the transaction cannot continue and the prepaid fees are thus forfeited.  There is no refund due on this transaciton.