Complaints

This profile includes complaints for NextCar All Vehicle Rentals's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  NextCar All Vehicle Rentals

  13900 Laurel Lakes Ave Ste 603 Laurel, MD 20707-5091

• 

  NextCar All Vehicle Rentals

  18707 N Frederick Ave Gaithersburg, MD 20879-3164

• 

  Nextcar All Vehicle Rental

  4010 W Northern Pkwy Baltimore, MD 21215-4413

• 

  Nextcar All Vehicle Rental

  6922 Liberty Rd Baltimore, MD 21207-5848

• 

  NextCar

  1930 West St Annapolis, MD 21401-4624

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Reserved mid size SUV with supplemental collision insurance through EXPEDIA for 7 days. Upon getting to NEXT CAR rental counter I was told they would NOT accept collision policy purchased through *******. My ONLY options were to purchase NEXT CAR collision insurance at the counter for $25/day or walk away. I walked away and reserved another car with the same supplemental collision insurance through EXPEDIA. Hertz accepted the supplemental insurance without issue and I used rental for 7 days. Expedia/myself attempted to get refund from NEXT CAR and were told I would not receive a refund because they had a car available and I chose NOT to purchase NEXT CAR collision insurance. The exact same thing happened to another gentleman who was at the rental counter next to me. My confirmation number was NCEXP10892000, NEXT CAR location was **************************************************************. I attempted to contact NEXT CAR again when arriving back to ******* and was hung up on after ***** minutes.

  Business Response

  Date: 07/24/2025

  I apologize for the confusion and stress of this matter.  When the client does not have their own collision coverage, ALL of our locations require them to purchase it from someone.  MOST of our system's locations do not allow the 3rd party coverage from the online travel agencies for a variety of reasons.  This is disclosed in the terms and conditions of rental PRIOR to them booking a prepaid reservation through our sites.  They can cancel up to 48 hours prior to arrival but the client attempted to cancel at the counter.  There is no adjustment due in this transaction.  ***** ****** - NP Auto Group Customer Care

  Customer Answer

  Date: 07/27/2025

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 23616509
  
  I am rejecting this response because:
  

  I booked the car and insurance through EXPEDIA, your agent. I did NOT visit your site and read the fine print on your website because there was NO need to visit your site since this car was already booked. If NEXTCAR does NOT accept insurance sold on EXPEDIA it should NOT be available for purchase on *******. You could fix this very easily with EXPEDIA if you chose to do so but doing so would eliminate NEXTCAR loophole to keep deposits on unsuspecting customers who get blindsided at the ********************************************* counter.  Although I had a 48 hour cancellation window I did NOT know NEXTCAR would NOT accept the insurance until I arrived at the counter. I was there to rent a car for the agreed price/terms, not get fleeced with extra fees. I was NOT given the opportunity to use my personal insurance. I have full coverage on several cars with $1 MILLION limits through STATE FARM. I was TOLD I needed to purchase NEXTCAR insurance at $25/day or not rent the car. By the way HERTZ at the *************** where your shuttle picked me up accepted EXPEDIA insurance without issue after I chose not to be part of NEXTCAR deceptive business practices. Apparently you don't read the reviews at NEXTCAR, **************************************. Your unethical business practices allow you to CHANGE the rental terms and conditions when the customers are at your counter and are most vulnerable. Luckily I arrived on Wednesday and there were other cars to rent through reputable companies so I was able to walk away from NEXTCAR. There are many stories like mine on NEXTCAR reviews, I am fortunate compared to many others.  The response from NEXTCAR is the same everytime. "We apologize for the inconvenience and will share your review with the team" . Problem is I read every review and found no documentation of anyone getting a refund, seems you always keep the cash. Your arrogance/entitlement  defending the way you do business is appalling, I am optimistic the Texas Attorney General will look into the way NEXTCAR does business and take corrective action. 

  Regards,
  
  ****** ************
  
  
  
  
  
  
  
  

  
  

  Business Response

  Date: 08/05/2025

  The terms and conditions we have may or may not be the ones other providers use.  The location has them on their online travel sites as required.  There are no adjustments going to be made to this transaction.  ***** ****** - NP Auto Group Customer Care

• Initial Complaint

  Date:07/12/2025

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I rented a car in May 2025 from NextCar rental on **************************************************** through *******. I bought the Expedia car insurance as well. When I was at the counter to pick up my rental I was told this company doesn't honor *******'s car insurance policy. There wasn't any statement from Expedia showing that NextCar rental would refuse the car insurance policy from *******. That was the first problem. When I saw my rental, I noticed that car seats are covered with stains and the drivers seat has a hole on the floor mat. I've never seen a car rental company hand out a car like that in the past 15 years of my travel time. It was too late for me to request another car because I have place to be. That was the second problem. I was told that NextCar would collect the toll amount and deduct it from the deposit amount when the car was returned, so I paid the toll amount $14 when I returned the car a few days later. I was told it shouldn't be any other charges would come from NextCar rental. Then next month in June my card was charged again for $30+ I called and was told that charge were the toll amount. Ok, that's fine. Now in July 2025, my card was charged again for $151.17 and I was told that the same transaction was reversed and nothing to worry about. Today is 7/12/2025, I filed a fraud investigation with my bank to get that charge off of my card because that was not authorized by me. It wasn't reversed like I was told, instead it was finalized and showed on my bank statement. This rental company is nothing but fraud. I hope ******* would remove that company from their website.

  Business Response

  Date: 07/24/2025

  The first complaint below is about Expedia Insurance.  We require the customer to have verifiable insurance that is PAID THROUGH 30 days from the pickup date.  A lot of ******* customers will purchase coverage for one week or whatever length of time theyre renting.  Second, we cannot bill for tolls until they are received by our 3rd party company that handles tolls.  Chargebacks immediately place the customer into DO NOT RENT status and we send the customer directly to collections.  All of these complaints should be easily defended by our rental qualifications.
  
  4. Insurance Responsibility for Damages and the Rental Vehicle:
  All renters must have verifiable collision and comprehensive coverage for the rented vehicle. The most common method to provide verifiable collision and comprehensive coverage is through the car rental damage benefits provided by a credit card issuer. Another common method of providing collision and comprehensive coverage is through the renters or drivers personal or business auto insurance policy. Coverage provided by 3rd party carriers may be acceptable if the policy has been prepaid for a minimum of 30 days from the date of the rental and will provide collision and comprehensive insurance benefits to cover the rented vehicle and does not have a deductible greater than $1,000.   Renters may choose to purchase the optional NextCar Collision Damage Waiver, if available at the location where you intend to rent the vehicle.
  
  14.   Tolls
  Policy for all Maryland NextCar locations: Tolls are the renter's responsibility.  We will bill you for the cost of any tolls incurred while renting our vehicle, plus $2 per toll Admin fee for tolls in state, and $5 per out of state toll.

  ***** ****** - NP AUTO CUSTOMER CARE

  Customer Answer

  Date: 07/25/2025

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 23592006
  
  I am rejecting this response because: the rental company didn't respond to the $151.17 charge to my card in July 2025. The charge was not authorized by me and it was not clear as to why I would get charged for the amount. It was not toll related because the call center said toll related charges would have an email sent to me but there wasn't any email that they sent. The call center guy who answered my call said the charge was reversed the same day that I was charged but it gone through with my bank after a few days. Someone who works in the company stored and changed my card for no reason. My bank is going through a fraud investigation now. The rental company should investigate internally for fraud activity. 
  
  
  Regards,
  
  Xiaojuan Nie
  
  
  
  
  
  
  
  
  

  Business Response

  Date: 07/29/2025

  I am with the franchisor and this location is a company store.  The only remedy at this point is to call them, ask for the ** and spell out the issues and concerns and see if they'll adjust the transaction but I was given information to tell you what I did which is unlikely to change.  ***** ****** - NP Auto Group Customer Care

• Initial Complaint

  Date:07/08/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When I arrived at the priceless car rental agency which was offsite from ******************* they said I needed liability insurance of $300,000. Does anyone carry liability insurance on the car they own? And since I did not have $300,000 liability they showed me in the fine print that they, priceless, contract that their will be a $30 per day charge for this insurance. I informed them that I already purchased full coverage from a 3rd party, which is part of ***********. And then priceless states I could easily cancel the full coverage. In the 3rd parties fine print u must cancel 24 hours in advance or before you have the rental. At this point, the 3rd party charged me $746. I believe about 300 of that shouldve been insurance. I tried to get the right figure from customer service at the 3rd party booking site, but they were shadier than every oak tree in the world. So I had no choice I had to book this car so they, priceless, authorize $500 first from my Debit. Which was a surprise. I said to the gentleman whats $500 for. He said its for the deposit. I didnt even know about the deposit. No fine print about it. He hand me my phone and said I just tried to get the 420. So I had to put more on my card while sitting inside priceless rental so the moral of the story is this before I walked out of priceless rental. By the way, I used the priceless rental in *****. I was $920 less richer. I just found out about five minutes ago today is Tuesday the eighth at around 3:40. I found out that it will take 20 to business days for the $500 deposit to come back in to my account. I hope you understand this, but Ill try to surmise it. $746 on the third-party booking site thats my stupidity and then $920 for extra insurance and a deposit at priceless car rental. I really truly hope that you can at least get back something because 20 to 30 days to get back the deposit when we all know theyre going to process that car tomorrow when I bring it back thank you and God bless.

  Business Response

  Date: 07/24/2025

  All rental have TERMS AND CONDITIONS disclosed on all of our online travel agency sites.  This one is no different.  The client did not know them since many do not ready them.  No adjustments will be given in this transaction.

  Furthermore, the deposit refund is one of those items disclosed, the amounts it could be as well as when it is refunded.  This client will have his released in accordance with those terms and conditions.

  ***** ****** - NP AUTO GROUP CUSTOMER CARE

   

• Initial Complaint

  Date:07/08/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Priceless Rental Car required me to put a $500 fully refundable deposit down to rent the vehicle. I rented it on June 4, 2025, and returned it on June 10, 2025. Per the contract, the deposit was supposed to be refunded within 14 days. It is now July 28, 2025, and the money has not been refunded. When calling, I either get placed on hold for extended amounts of time, told that the contract says ***** business days to complete the refund process (it states 14 days), or get the response of, its a new system. This is also after getting charged $288 more than the rental amount I was given online for an insurance coverage that was nowhere mentioned online.I would like my $500 deposit back ASAP.

  Business Response

  Date: 07/24/2025

  We are reaching out regarding the security deposit made at the time of your reservation. Please note that we have completed all the necessary steps on our end to authorize the release of this deposit.
  
  We fully understand your frustration, and we sincerely apologize for the delay in the funds reflecting back in your account.Unfortunately, once the deposit is released from our side, the time it takes to appear depends solely on your banks internal processing times.
  
  For this reason, we kindly recommend contacting your bank directly to request an update. Alternatively, you are fully entitled to open a claim (dispute) with your financial institution. Should you choose to do so,please rest assured that we will fully support and cooperate with the process.  We are committed to delivering excellent service, and we deeply regret the stress and confusion this situation may have caused.
  Should you have any further questions or require assistance,please dont hesitate to reach out.
  
  ***** ******
  NP Auto Group Customer Care
  
  

• Initial Complaint

  Date:07/03/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 10, 2025, I reserved a vehicle from NextCar rental from the *********** location. The dates for my reservations were May 10, 2025 until May 26, 2025. I received the vehicle, which was a ******* Kona 2025 on May 10. I returned the vehicle where I originally had rented it on May 17, 2025. I have physical proof as a photo of the vehicles dashboard with the mileage and the time the vehicle was returned. I was charged upfront $891.54 for the 16 days of reservation. Which included a $250 deposit which was the only dollar amount that was credited to my credit card. I only had the vehicle for one week. Ive attempted to work with them to have them refund me the difference for the amount of $331.29. The rental for the days I had the vehicle in my possession was $310.25.

  Business Response

  Date: 07/04/2025

  I've attached the original ONLINE TRAVEL AGENCY reservation showing the unit was to be out another week.  Our online pricing is significantly reduced when compared to the WALK IN pricing and is non-transferrable (to another date or person) and non refundable (for cancellation or early return).  There is no adjustment due in this transaction after the refund of the security deposit is completed.  ***** ****** - NP Auto Group Customer Care.

• Initial Complaint

  Date:07/02/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Please see photos of the uploaded receipts.  Thank you.

  Customer Answer

  Date: 07/02/2025

  I rented a car from this business through *********. I declined additional insurance on the vehicle when booking on Priceline as my current automobile insurance policy covers rental cars. Upon arrival at the business location on 06/04/2025, I was informed I was required to have a $500 or less deductible on my policy (mine - $1000) to rent the car. This was not disclosed on *********'s website at time of booking. I was required to pay $300 for their insurance in order to take possession of the rental car. This is a "bait and switch" method of operation that leaves the traveler helpless. I was on a timeline, offsite from the airport, and uncertain if another company could provide another rental car. I have rented cars many times from numerous rental companies and never had this happen, while my personal insurance always meets the state's legal requirements. In addition, a $500 deposit was charged to my credit card. To date, no return of this deposit has been received/credited to my credit card account. The car was returned with no damage or incident on 06/14/2025. A subsequent inquiry of online reviews (Yelp) for Priceless Car Rental reveals horrible negative reviews describing the same "bait and switch" issues that I encountered. Many reviews call for legal investigation into this company. Had the insurance information/policy been revealed on Priceline's website, I would not have reserved the car. Once I was baited into picking up their car (offsite airport), they had me all but trapped as I was on vacation and on a timeline. This company needs to be investigated for possible crimes and possible revocation of their business license. Although the ********************** Car ********************** webpage does mention their insurance policy, I did not book through their site and had no previous notification of a policy that was not disclosed on Priceline where the car was booked.

  Business Response

  Date: 07/02/2025

  Mr. *******:  I want to address the issues as you've presented.  The insurance terms and conditions are disclosed on ALL of our online travel agent sites including Priceline in this case.  ***** times, clients fail to read them over as they feel they are familiar with the agencies renting and their policies and parameters.  That is not true for smaller operators and/or operators in ********  If you did not want to purchase our coverage, they 1) would not have given you a rental and 2) you'd have lost your prepaid fees, both unacceptable, I think we'd both agree.

  All local fees and taxes are always applicable and if you'll study your emailed confirmation from Priceline, you'll see they only collect time and mileage fees, no taxes, fees, or surcharges.

  Finally, the deposit is held 15 days after the rental closes (also in the terms and conditions) to allow for any toll/red light/speeding tickets to be sent and processed.  That will be released in the coming days back to your payment card.

  We are working hard to improve ratings and apologize for the stress and confusion of this situation. 
  ***** ****** - NP Auto Group Customer Care

• Initial Complaint

  Date:07/02/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I booked a rental through Expedia with Priceless Car Rental in ***** from June 23July 1, 2025 (Itinerary #**************). Upon arrival, we were charged an additional $365.73 in undisclosed fees including mandatory insurance (CDW), time/mileage, and airport-related feeseven though the location is over 4 miles from the airport. Our personal auto insurance (Mercury) was rejected because it wasnt on their limited list, which was not disclosed until after booking. We were also charged for an upgraded vehicle we did not request or authorize. At return, the staff yelled at us, refused to review our gas receipt or provide written confirmation of return condition, and rushed us onto a shuttle. Several other customers on our shuttle reported similar treatment. This companys practices feel intentionally misleading, aggressive, and dishonest. I am requesting a full investigation and refund of the unauthorized fees.I later discovered that Priceless Car Rental is not a BBB-accredited business and has an F rating, which reflects a pattern of unresolved complaints and poor customer treatment. My experience aligns with many of those reports and raises concerns that this may be part of a broader, ongoing issue.

  Business Response

  Date: 07/02/2025

  Ms. ******:  I want to address the issues as you've presented.  The insurance terms and conditions are disclosed on ALL of our online travel agent sites including Expedia in this case.  ***** times, clients fail to read them over as they feel they are familiar with the agencies renting and their policies and parameters.  That is not true for smaller operators and/or operators in ********  Mercury is clearly not one of the acceptable companies if you read those terms and conditions.  If you did not want to purchase our coverage, they 1) would not have given you a rental and 2) you'd have lost your prepaid fees, both unacceptable, I think we'd both agree.

  All local fees and taxes are always applicable and if you'll study your emailed confirmation from Expedia, you'll see they only collect time and mileage fees, no taxes, fees, or surcharges.

  We are working hard to improve ratings and apologize for the stress and confusion of this situation. 

  ***** ****** - NP Auto Group Customer Care

  Customer Answer

  Date: 07/16/2025

  I appreciate the response, but it actually confirms several of my concerns. The representative clearly states that I had no choice: either purchase their insurance or forfeit the prepaid fees and be denied the rental. This confirms my experience of being forced into a situation without a fair option. I believe this practice is both misleading and unethical.
  My complaint involves multiple unresolved issues:
  Forced **********************************************************start="189" data-end="192" style="-webkit-tap-highlight-color: rgba(26, 26, 26, 0.3); -webkit-text-size-adjust: auto; caret-color: rgb(0, 0, 0); color: rgb(0, 0, 0);">When booking through ******* using their option where the vendor is selected for you, we were not asked to specify our insurance typeonly to confirm whether we had insurance. Based on that, we reasonably expected our coverage to be sufficient. The vendors approved insurance list and additional restrictions were not disclosed clearly during booking. Only at the counter were we informed that our policy (Mercury) was not acceptable, leaving us with no choice but to purchase their insurance or lose the prepaid fees and be denied the rental. I disagree with the implication that this situation arose from a failure to read, when the key restrictions were not reasonably disclosed during the booking process.
  Undisclosed Extra Charges and *******************************start="931" data-end="934">My original booking via Expedia showed 8 days at approximately $13/day. I was charged for 9 days at $18.50/day, with additional hourly fees and unexplained charges. Airport surcharges were also applied, even though the rental location was several miles from the airport.
  Aggressive and Unprofessional Conduct at Vehicle ****************start="1269" data-end="1272">At drop-off, your staff refused to confirm in writing that the vehicle was returned in good condition. They rushed us onto the shuttle, yelled when we asked for documentation, and refused to review the vehicle with us, which raised concerns about potential post-return charges.
  Dismissive **************************start="1586" data-end="1589">My attempts to resolve this directly with Priceless were met with dismissive, canned responses. I feel my concerns were not genuinely investigated.
  Your response confirms that, as a customer, I was placed in a no-win situation at pick-up. Future customers deserve to be aware of these practices. I continue to dispute the forced insurance, billing discrepancies, and overall customer treatment.

• Initial Complaint

  Date:07/01/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 30th I rented a vehicle from Priceless rentals, I was told I needed to leave a security deposit of $2,080.00 on my credit cards a temporary hold until the vehicle was returned on June 2, 2025. Initially I gave my **************** card the person at the counter said we don't accept Amex which clearly on the website **** is listed as a form of payment. But I gave him my Jetblue mastercard which was accepted, he said once the vehicle is returned, we release your security deposit it can take up to 14 days. We are now way beyond the 14 days and my deposit hasn't been returned I've tried reaching out to the rental agency they just hang up the phone after it rings several times. I do believe there is some fraudulent activity going on with location because when they first swiped my credit cards for the rental he charged me a higher prices and when I told him you are charging me more than my reservation says he said no that's the price it wasn't until I proceeded to pull my reservation up to show up then he said oh my mistake. I do also have a video showing I returned the vehicle with no damage and its time tamped.

  Business Response

  Date: 07/24/2025

  We are reaching out regarding the security deposit made at the time of your reservation. Please note that we have completed all the necessary steps on our end to authorize the release of this deposit.
  
  We fully understand your frustration, and we sincerely apologize for the delay in the funds reflecting back in your account.Unfortunately, once the deposit is released from our side, the time it takes to appear depends solely on your banks internal processing times.
  
  For this reason, we kindly recommend contacting your bank directly to request an update. Alternatively, you are fully entitled to open a claim (dispute) with your financial institution. Should you choose to do so,please rest assured that we will fully support and cooperate with the process.  We are committed to delivering excellent service, and we deeply regret the stress and confusion this situation may have caused.
  Should you have any further questions or require assistance,please dont hesitate to reach out.
  
  ***** ******
  NP Auto Group Customer Care
  
  

  Customer Answer

  Date: 07/25/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ******* ******
  
  

• Initial Complaint

  Date:06/30/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I rented a car. Returned car Nextcar claims there was a small dent. I did not damage the vehicle. Merchant said they would put in a claim with my insurance. Nextcar took $1,000 deductible out my acct without filing a claim with my insurance company. Be that is not my insurance company, nor do I have insurance through them. It was not authorized. Contacted my insurance agent they said Nextcar is not allowed to do that. With nothing on file. Theyre doing shady business over there. Not ok to just take peoples money.

  Business Response

  Date: 07/03/2025

  The location sent an email to Mr. ************* After some research, the $1000 deductible charge has been fully refunded to him, $750 and $250 respectively.  Thanks...  ***** ******-NP Auto Customer Care

• Initial Complaint

  Date:06/30/2025

  Type:Product Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was coerced into purchasing insurance I did not want or need, under threat of losing access to a prepaid vehicle. I was not permitted to present valid coverage through my credit card. This appears to be a recurring deceptive practice at this location, and Im requesting a full refund of the $373.87 insurance charge.

  Business Response

  Date: 07/01/2025

  The coverage the clients offer to use must meet the criteria for each of our locations.  The Florida locations often do not allow that since that state has some unique insurance rules.  The clients must have what is outlined in the terms and conditions on the online travel sites or use our coverage.  No adjustment will be made to the transaction.  ***** ****** - NP Auto Customer Care

  Customer Answer

  Date: 07/06/2025

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 23536176
  
  I am rejecting this response because:
  
  In your own policies it says this is valid source of insurance. I have attached an image of the policies outlined directly from the locations policies I received in my confirmation email. Please process my full refund.

  
  Regards,
  
  Jax *******
  
  
  
  
  
  
  
  

  
  

  Customer Answer

  Date: 07/06/2025

  Below is the policy directly from the company's website. The vehicle was not excluded and my card provided coverage outlined in the original attachment. I showed this to the employee at the time, and I was still refused service unless I purchased through then. 

   

  A.  Credit Card User Quickest ********************** Process:
  The quickest way to complete the rental process is to present your drivers license and credit card at the beginning of the rental. Debit cards and prepaid debit cards are also accepted, but require a potentially lengthy insurance verification when presented for deposit purposes at the beginning of the rental process.
  When a renter, additional renter, or authorized additional driver presents an eligible credit card at the beginning of the rental to qualify to rent, Priceless will perform a review of the credit card issuers rental car damage benefits and advise the customer of the card issuers damage coverage on the type of vehicle chosen. Most credit card coverage will pay a claim only after the renters personal or business insurance has been used. Each credit card issuer has different vehicle exclusions and you should call the card issuer with questions about vehicle coverage. An alternative source of card issuer rental car damage benefits information can be found at **********************************************************************************. When the renters credit card does not provide rental car damage benefits because the vehicle is excluded the insurance verification process must be completed to confirm coverage for the rented vehicle. Renters using the credit card quick rental process may also choose to purchase the optional Priceless Collision Damage Waiver (CDW) or Partial CDW (PCDW).
  At the beginning of the rental, an authorization hold will be secured on the credit card provided, to cover all estimated charges of the rental, plus an additional security deposit amount varying by location. These funds will not be available for your use until after you return the vehicle and your bank releases the funds.
  Since the credit card requirements vary by location, please refer to the location's local terms and conditions for specific information on the acceptance and usage of credit cards at the Priceless office where you intend to rent a vehicle.