Complaints

This profile includes complaints for NextCar All Vehicle Rentals's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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NextCar All Vehicle Rentals has 23 locations, listed below.

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  NextCar All Vehicle Rentals

  13900 Laurel Lakes Ave Ste 603 Laurel, MD 20707-5091

• 

  NextCar All Vehicle Rentals

  18707 N Frederick Ave Gaithersburg, MD 20879-3164

• 

  Nextcar All Vehicle Rental

  4010 W Northern Pkwy Baltimore, MD 21215-4413

• 

  Nextcar All Vehicle Rental

  6922 Liberty Rd Baltimore, MD 21207-5848

• 

  NextCar

  1930 West St Annapolis, MD 21401-4624

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/01/2023

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In June 2023, I booked a car through ******* that rented the car from Pricele$$, Tampa. Upon picking up the car, there was a dent in the driver side bumper, alongside a scratch. Once I returned the car, Pricele$$ had charged my card for $1,057 stating that I was responsible for the damage, in which I was not. I contacted them via email and phone, as well as ******* requesting a refund as I was not the one to cause the damage. Upon further research, I found multiple reviews that they have scammed people continuously. Booking through *******, I was under the impression I would be booked with a legitimate company, however that was not the case. Pricele$$ responded that I did cause the damage and that we could "let the lawyers handle it" and promptly hung up when I mentioned the act of them scamming their clients. In the uploaded documents, I have included various other reviews of Pricele$$ stating similar issues. Pricele$$ emailed me a video that they took before handing over the car, in which you can see the dent they are claiming I wad the cause of. When I mentioned you could see it in their own video, they told me the scratch was already there, but not the dent. And I just so conveniently dented it in the same spot as the scratch. In the video, you can see the reflection of the dent that was previously there before passing the car over to me. This has been entirely a hassle, from start to finish. They were rude, arrogant, and entitled and I hope they stop doing this to customers - as I will never rent from them again. I have their video in my possession for evidence as well, but I am unable to upload it due to either size or formatting. Will gladly email it in if that is an option. Screenshot ending in ****** shows the dent within their video.

  Customer Answer

  Date: 11/28/2023

  I had definitely filed this request under wanting a settlement. After hearing no response, I had planned to file a small claims court in Florida in attempt to receive my funds. I would rather re-open through the BBB if possible. Please let me know, thank you.

  Customer Answer

  Date: 12/04/2023

  I would like for the $1,057 to be refunded back into my account, as that was the value of the damage they stated I caused. As in my original complaint, I did not cause any damages to the vehicle and submitted the photo proof. With that, I am requesting the charge be reversed to reimburse me for the $1,057.

• Initial Complaint

  Date:09/19/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I rented a car from NextCar through ********* from July 9-14, 2023 in Augadilla, Puerto Rico. I provided a $500 security deposit using my debit card. The money was supposed to be returned within 14 days after returning the vehicle. It is now September 19, 2023, and I still have not received the deposit refund even though the vehicle was returned with no damage and a full tank of gas.

• Initial Complaint

  Date:09/08/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, 

  Here's the correct information. This business was not listed on the options.

  Priceless Car Rental

  3201 Southeast 6th Ave.
  
  Ft Lauderdale, FL 

  ************

  Customer Answer

  Date: 09/08/2023

  On July 21st, 2023 I rented a vehicle in Fort Lauderdale, FL from this company. On july 22nd I was rear ended by another vehicle while on vacation in FL. I notified state police, my insurance company and the rental company immediately. The rental company was unreachable until the afternoon of July 23rd. I returned the rental vehicle for inspection and estimate of repairs that was to be processed through the at fault driver's insurance policy. A replacement vehicle was provided to me for the duration of my stay and I returned to the rental company's office on August 1st to turn it in and fly out. Upon returning the vehicle I was detained at their office for payment on repairs to the damaged vehicle. There was no inspection, estimate or receipts shown to me or my insurance company. The employee at the desk was texting another employee for the amount I was to be charged. I tried to leave several times to catch my flight with my children and felt threatened to stay in that office until they figured out what amount they were going to charge me. Finally the front desk employee said that their corporate office asked me to reimburse $1000 dollars for the damage. I asked several times for their official paperwork saying that they could charge a customer any arbitrary amount without documentation. They wouldn't provide such paperwork and told me that none was available. I finally paid the $1030 dollars, contacted my insurance company again and was finally able to leave for the airport. To this day, Priceless Rental Car has not provided my insurance company or myself with any receipts for repairs or estimates performed on the damaged vehicle.

• Initial Complaint

  Date:09/06/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 8/6 I had a car rental reservation through ******* , during the reservation process you are given an option to get insurance for the vehicle, as a consumer , you trust and chose what will have you protected so I added it to the rental . The total for the rental was 178 and some cents with $48.33 due at pick up if the vehicle . First the shuttle that picked us up took forever , it was a family van with a driver that didn’t speak English, it felt super unsafe , no association to the company , upon arrival the attendant advices they are not honoring the insurance bought through ******* and we are forced to buy their own insurance (other consumers experience the same on the same day ) we are stranded with no other option falling victim of misrepresentation, abuse and false information. Additionally there is a 200 deposit you have to pay, so I end up paying additional 287.30 , we return the vehicle 8/10 and I am told it will take 2-7 days for the refund of the deposit to be in my account , over a week goes by with nothing, I called back and *******, I believe his name is , advices the issue was because my reservation was under my boyfriend but the card was under my name , (there was no issue charging it ) now a month after I have not received a refund and today a girl named ******** tells me that my contract for rental was actually higher and that there was no refund because the money is held and release , I have a transaction posted but no refund, this company is unethical , financially abusing people and misrepresenting . I need help Getting my money back . Note there was no documentation provided upon signing , no car registration, expired plates . No emails confirming anything

• Initial Complaint

  Date:08/23/2023

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  BBB complaint case# ********,
  
  Reservation Number;   *************   I made reservation thru *******
  Renter's Name;   *************************
  Rental Location; Priceless Car Rental
  *****************************************************************************

  Exact Date/Year of Rental;  May 8, 2023

  Thank you for replying and offering to help. I'm kinda surprised **** is part of Priceless Car Rental. I believe I called it payless before. Sorry for the confusion this may cause. My complaint still stands but I need a receipt. It was almost $1000.  Thanks again

  Business Response

  Date: 08/14/2023

  BBB #: ********
  Case: ********
  
  Dear **./****************, 
  
  In regards to the aforementioned BBB complaint case# ********, thank you for giving us the opportunity to address your concerns.
  
  Payless values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused.
  
  Once this complaint was received, we tried to conduct an investigation. Unfortunately, there was not enough information provided, and your rental was unable to be located if you would kindly provide us the following information below, so we can investigate this matter further.
  
  Reservation Number;
  Renter's Name;
  Rental Location;
  Exact Date/Year of Rental;
  
  Thank you for allowing us to assist you.
  
  Sincerely,
  
  **** ****** Group
  Customer Advocacy Response Coordinator

  Business Response

  Date: 08/22/2023

  BBB #: ********
  Case: ********
  
  Dear **./****************, 

  **** ****** Group is not affiliated with Priceless rental car, we are affiliated with ******* car rental. Therefore, we are unable to provide you with the information you have requested.

  Sincerely,

  Customer Advocacy Response Coordinator 

  Customer Answer

  Date: 08/23/2023

  I rented a car from Payless Rental in Tampa FL on 5/8/23. Just like the other complaints my online quote was much lower because I did have a brand of insurance they require. You won't find this out until you arrive for your car as it is kinda hidden in the website. I do have 100/300/100 of my insurance which is more than most people but they require a higher amount as well. They told me the gas was full and put 8/8 on the contract. I pointed out to them the car barely had more than half a tank. They wouldn't change the paperwork, not even with a pen. Other people's left over 10 water bottles were in the truck. There was sand all over in the car and sticky stuff too. When I turned the car in, they wouldn't give me a receipt and said it would be emailed to me within 48 hours. It has still not arrived. They have a courtesy shuttle to the airport but claimed it was down so I was stuck there until I got an ****. AVOID THIS COMPANY! And BB why do they still show an A+ when there are so many unanswered complaints here? I want my receipt!!

• Initial Complaint

  Date:08/23/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I rented a car 8/16 - 8/22 through ******. The price was listed as non-refundable. I have the state required auto insurance for liability through ****. When I arrived to pick up my car I was told this location requires the purchase of an additional $500,000 liability policy. I could not cancel or get a refund on my reservation, and the listing online never showed a requirement for insurance other than what is minimally required by law and (some restrictions apply by location). It never stated the amount of insurance needed. I felt trapped and needed a car so I reluctantly had to pay. Every customer that came in was met with the same demand and caught off guard. In total it cost me $175. I feel their prices are deceptive and trap customers once they arrive. I would like a refund of that amount, because had I known they force customers to buy their insurance I would have used another provider.

• Initial Complaint

  Date:08/16/2023

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 16 2023 my family reserved a standard SUV from the Fort Lauderdale Airport. We had delays with our flights because of the weather in St. Louis and the weather in Fort Lauderdale. There was no way for us to contact Next Car during our delays or to tell them about our delays. Once we landed in Fort Lauderdale and once we got to the location to pick up the SUV our SUV was not there for us. So, they gave us a full size car instead of a SUV because that is what they had. They did not have the car we requested as what we requested. The security deposit was $500.00 for the SUV I used my credit card for the SUV to secure the deposit and a additional $505.60 was due at the time of pick up. We paid paid the the additional fee and they told us to take the full size car and return back the next day and we will get our SUV. We return with the car and we received our standard SUV in exchange. We did ask for a discount the evening that evening we came into For Lauderdale. After our trip was over we returned the vehicle they informed me to contact them on a Sunday and speak to a manager, but he gave me a customer service number and they do not have a manager I got in touch with cooperate office and they reached out to the fort Lauderdale. The Fort Lauderdale location stated that they would give 15 percent of the total amount of the reservation as retribution for the inconvenience caused. I have not received my $500.00 security back and at this point I would like my full refund in the amount of $505.60. I would like a refund in the total amount of $1005.60

• Initial Complaint

  Date:08/07/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Merchant provided written confirmation of my rate of $228. When I picked up the vehicle I was told there would be additional fees of approximately $154 that were never disclosed in advance and were totally bogus. The fees included $130 plus taxes for NOT PURCHASING THEIR INSURANCE AND USING MY OWN INSTEAD WHICH MET ALL THEIR REQUIREMENTS. I was also charged approximately $20 for using a credit card despite the fact that the car could not be rented using cash.

• Initial Complaint

  Date:08/04/2023

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I rented a vehicle with this company in Guatemala about 3 weeks ago, I made a deposit that is withheld for around 2,000 dollars, which almost a month after leaving this amount withheld and having delivered the car in excellent condition, the priceless agency released this charge but to date my almost two thousand dollars have not returned to my credit card, it was not what I expected from this agency, if possible look for other options I do not recommend this company they retain your deposits for a very long time, and it is a amount that despite having been a credit card and not a debit card, the amount they withhold is a lot, other companies such as ***** or ******, **** with a credit card only withhold 500 dollars and debit 2,000, I seriously do not recommend priceless Guatemala City capital

• Initial Complaint

  Date:07/17/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  1.I made the reservation on April 12th 4:00 PM to pick up the vehicle and prepaid on the same day for the vehicle rental as stated in my voucher. 2.I arrived at the rental car place on time to pick up the vehicle 3.Even though I had the reservation, the employee at the counter said that I could not pick up the vehicle because I did not have personal vehicle insurance. 4.I told the employee that I want to add the insurance but he said it is not possible and I have to have my own insurance to rent the vehicle. 5.The employee said to email the car rental place to get the refund because he cannot rent the vehicle and that they will give back the money. 6.There was nothing in my voucher or the website that informed me that I need to have personal car insurance to rent the vehicle at this place. 7.I emailed the company April 12th to get refund. 8.I did not get response until June 18th. On June 18th. I got the response that because I had made the reservation and did not show up, I cannot pick up the vehicle. 9.I responded back explaining in details again but still have not received any response.