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Business Profile

Adjustable Beds

Easy Rest Adjustable Sleep Systems

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Adjustable Beds.

Complaints

This profile includes complaints for Easy Rest Adjustable Sleep Systems's headquarters and its corporate-owned locations. To view all corporate locations, see

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Easy Rest Adjustable Sleep Systems has 4 locations, listed below.

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    Customer Complaints Summary

    • 184 total complaints in the last 3 years.
    • 7 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/05/2022

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I've been getting called from this company for over a year, might be close to 2 years. I've asked them so many times to place me on the Do Not Call List, as I'm not interested and already have a new bed. Never once have they placed me on this list... there number is different every time and comes up as spam. I'm not sure if this company is even reputable due to their contact tactics. Please remove me from your call list. Thank you.

      Business Response

      Date: 10/25/2022

      Consumer Response /* (4200, 6, 2022/10/06) */
      Later the same day of making my original complaint, a representative from this company called me again, I let them talk, and responded that I already have a bed I like, and I'd like to be taken off the calling list. The representative hung-up on me without letting me know if I was put on the Do Not Call list. Very unprofessional and making me think this company is more of a scam. Please, someone audit them and see if they are an actual business. Thank you.


      Business Response /* (1000, 10, 2022/10/07) */
      I can assure you that we are a reputable company and you have been placed on our DNC. As I stated, it does take three business days to cycle the phone number through our system where the calls will stop.

      I apologize if our representative was rude and hung up and will forward this information on to their supervisor.

    • Initial Complaint

      Date:10/04/2022

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I get about 25 calls a week!! Stop Calling Me!!

      Business Response

      Date: 10/31/2022

      Business Response /* (1000, 5, 2022/10/05) */
      The above number has been placed on our Do Not Call List.

      It takes 3 business days to cycle through the system.

      We apologize for the inconvenience.

    • Initial Complaint

      Date:09/22/2022

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I receive several phone calls a day displaying Easy Rest Adj on the phone call. Each time I block the number, a new one appears. I do not want to receive any more phone calls from this company. Here is one of the numbers:
      ************ ******, **

      Business Response

      Date: 10/27/2022

      Business Response /* (1000, 5, 2022/09/23) */
      We have placed the phone number in the complaint on our Do Not Call List. It takes up to 72 hours to cycle the phone number through the system.

      If the phone number in the complaint is not the number being called, then we need the phone number they want added to the DNC.

      The calls are not blocked by name, but by phone number.

    Easy Rest Adjustable Sleep Systems is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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