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Business Profile

Loans

Credit Direct
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BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/02/2022

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I applied for a loan via creditdirect.com last Wednesday, 7/27/2022. After I had not received any corresponding information regarding the state of my application, I called (877) 530-3803 on Thursday, 7/28/22 to inquire about my application status. The rep stated that a link should have been sent to me in order to upload the necessary documents for the underwriting team to review. He then proceeded to email me a link to ****** Forms (link removed by BBB) which I had to use my ****** user iD & password in order to login. The form requested for me to upload my most recent W-2, the last 60 days of all bank statements, my last paystub and a copy of my US government ID, which I uploaded my information last Thursday, 7/28/22. I called back Friday, 7/29/22 after receiving a message that I needed to submit a second bank statement from May/June 2022 because ****** forms only allowed for the uploading of 1 bank statement. I spoke with a Matthew G*******, Mathew G******* F (301) ********. He told me to send the 2nd bank statement to his email, mg*******@creditdirect.com. I called back again Monday, 8/1/22 to inquire about the my app status and I was given the run around yet again by another rep telling me that they needed to check with the underwriting team and that the rep would call me back or send me an email by end of day letting me know where my application status was in the process. As of today's date and at the present time that I document this complaint, I have not received any correspondence via phone call or email from Credit Direct.

    Business Response

    Date: 08/23/2022

    Business Response /* (1000, 9, 2022/08/15) */ Thank you for sharing your experience with us. Our apologies for the delay in reviewing your loan offer. Our team conducts a thorough underwriting review with every applicant to ensure we can provide the best available loan offer. Applicant reviews can vary in the amount of time needed depending on the information received and the volume of applicants the company is experiencing at a given time. Again, we apologize for the delay in reviewing your file, and we wish you the best in your search for a loan.

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