Business ProfileforCredit Direct

I applied for a loan via creditdirect.com last Wednesday, 7/27/2022. After I had not received any corresponding information regarding the state of my application, I called (877) 530-3803 on Thursday, 7/28/22 to inquire about my application status. The rep stated that a link should have been sent to me in order to upload the necessary documents for the underwriting team to review. He then proceeded to email me a link to ****** Forms (link removed by BBB) which I had to use my ****** user iD & password in order to login. The form requested for me to upload my most recent W-2, the last 60 days of all bank statements, my last paystub and a copy of my US government ID, which I uploaded my information last Thursday, 7/28/22. I called back Friday, 7/29/22 after receiving a message that I needed to submit a second bank statement from May/June 2022 because ****** forms only allowed for the uploading of 1 bank statement. I spoke with a Matthew G*******, Mathew G******* F (301) ********. He told me to send the 2nd bank statement to his email, mg*******@creditdirect.com. I called back again Monday, 8/1/22 to inquire about the my app status and I was given the run around yet again by another rep telling me that they needed to check with the underwriting team and that the rep would call me back or send me an email by end of day letting me know where my application status was in the process. As of today's date and at the present time that I document this complaint, I have not received any correspondence via phone call or email from Credit Direct.