Complaints

This profile includes complaints for Homeside Financial's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Homeside Financial has 11 locations, listed below.

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  Homeside Financial

  8621 Robert Fulton Dr STE 150 Columbia, MD 21046-2637

• 

  Homeside Financial

  2016 45th St Highland, IN 46322-2388

• 

  Homeside Financial LLC

  7072 Nc Highway 751 Durham, NC 27707-5739

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  Homeside Financial

  1309 W. Parkwood, Ste. 105 Friendswood, TX 77546

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  Homeside Financial

  19800 MacArthur Blvd Ste 317 Irvine, CA 92612-2421

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/26/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  post hurricane ian, i applied for a mortgage forebearance through my mortgage company "Lower llc" parent company "homeside financial". I was told that during the forebearance period (3months) that i would not need to make a mortgage payment and after the forebearance period ended i would begin making regular mortgage payments again and the 3 months of payments that were not made would go to the "backend" of the loan without penalties or interest. I agreed. fast forward 3 months later, the deal has changed without any written letter/e-mail/phone call. now the deal stipulates that if i want the payments to go on the backend of the loan than i will incur a +1% interest rate hike on my loan. This was NOT the original agreemnt. I will now have to scramble to put togethor a lump payment togethor to avoid this penalty. This was advertised as a way to help people while attempting to put there homes back togethor and get life back to "normal". This is not helpful at all, i perceive it as a scam to quietly get borrowers to unknowingly increase there rates and possibly have there homes foreclosed on, aka a trap. This is dishonest at a minimum. And an outright violation of thier original agreement. it is perceived they are "chicken hawks" flying over head while ppl are attempting to recover from a natural disater. Had this been outlined in the original agreement. I would not have accepted. This is deceitful and these are unethical business practices. Please follow up with me as i attempt to bring light to a dishonest company and act as a warning to others. Thank you

  Business Response

  Date: 02/07/2023

  First and foremost, we wanted to thank Mr. ***** for
  allowing us to respond to his concerns. It is of our utmost importance to
  ensure our clients are fully satisfied with their experience at Lower LLC.
  Lower LLC takes all its customer feedback seriously and our Company strives to
  achieve an exceptional level of satisfaction with all its Borrowers.
  Accordingly, the Care and Loss Mitigation Department
  reviewed the contents of Mr. ******s concern with respect to his forbearance
  request and modification agreement.
  
  The forbearance agreement that Mr. ***** had applied for
  after Hurricane Ian is required to follow VA forbearance guidelines. In this
  case, the VA does not allow for deferral as an option. Mr. ***** was placed
  with a trial modification plan, which allows for him to make 3 trial payments
  to confirm his qualification to modify to make up for the 3 payments from the
  forbearance.
  
  We will be glad to provide Mr. ***** with any major updates
  in regard to his forbearance.

• Initial Complaint

  Date:09/17/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have been trying to buy a home for quiet some time but they keep running my credit without my knowledge or consent. I found out one by mail and the other by Experian and credit karma at 9pm at night they are running my credit.
  

  Business Response

  Date: 10/18/2022

  Business Response /* (1000, 5, 2022/09/21) */
  Dear ******,
  
  First and foremost, thank you for sharing your concerns pertaining to your recent mortgage application with Homeside Financial. We take customer experience feedback seriously and our company strives to achieve an exceptional level of satisfaction with all of our customers. Please note, customer complaints are discussed with Homeside's Corporate Compliance and Customer Care departments with executive leadership.
  
  On Monday, September 19th we received your complaint stating that your credit had been pulled on Monday, September 12th without your knowledge or consent. After discussing this matter with your loan team, your loan officer confirmed that approval was given to complete a hard credit pull. In good faith, Customer Care Department has submitted a request to have this credit pull from September 12th suppressed from your credit report.
  Please note it may take the bureaus up to 30 days to process the request.
  
  Thank you for taking the time in articulating your concerns and unmet expectations and we wish you the very best in your home financing endeavors.

• Initial Complaint

  Date:08/26/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company acquired our mortgage in April 2022 and reported false and inaccurate account information to the credit bureaus. I have been in contact with the lender by phone/email countless times over the past 5 months and was advised they were working to get it corrected yet nothing has been done. We need resolution. This is decimation of character and is affecting our livelihood.

  Business Response

  Date: 10/19/2022

  Business Response /* (1000, 8, 2022/09/07) */
  Homeside Financial, LLC would like to thank Mr. ****** ****** ("Borrower") for taking the time to escalate his servicing concerns to our Company. After a careful review of the comments that were shared by the Borrower, the Customer Care Department ("CARE") took immediate action to research the contents of Mr. ******'s complaint and provide a resolution as soon as possible.
  
  We received Mr. ******'s complaint on 8/30/22 and escalated his concerns to our Customer Service Team. Our Default Manager advised that this loan was transferred to Lower, LLC on April 1, 2022. In accordance with RESPA, no credit bureau reporting occurred during the sixty-days following the transfer. Mr. ****** was reported as delinquent for the months of June and July 2022 in error. Lower, LLLC has submitted a credit bureau correction thru E-Oscar for the months of June and July. The correction reflects the borrower was current during these months.
  
  We apologize for any inconvenience and stress this matter may have caused Mr. ******. If Mr. ****** has any further questions/concerns, he can contact us at 833-920-2273 or email us at ****@lower.com.
  
  
  Consumer Response /* (3000, 10, 2022/09/12) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  Derogatory/inaccurate reporting started in April of 2022 therefore this has not been resolved completely. We appreciate June & July being corrected but why has April, May & August been corrected to show current as well?? These months are still showing past due and derogatory on the credit reports. We want this resolved 100%. We were never derogatory, ever. We would like the corrections to be made and request proof of such in writing.
  
  
  Business Response /* (4000, 14, 2022/09/20) */
  This loan was transferred to Lower, LLC on April 1, 2022. In accordance with RESPA, no credit bureau reporting occurred during the sixty-days following the transfer. The borrower was reported as delinquent for the months of June and July 2002 in error. Lower submitted a credit bureau correction for the months of June and July. The correction reflects the borrower was current during these months.

• Initial Complaint

  Date:08/25/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Started heloc application in May 2022 and I feel the loan officer was deceptive in providing accurate information to the process of the loan. We were strung along for months regarding the status of our loan and were assured over and over that our loan would close. Spoke to a loan officer just yesterday that we were ready to close. Today we received a generic email that they were changing qualifications and we no longer qualified for the loan. I would like someone at lower to review the phone calls with their loan officers and provide an explanation for the months of false updates and communication.

  Business Response

  Date: 10/07/2022

  Business Response /* (1000, 5, 2022/08/30) */
  August 30, 2022
  
  **** **** ****
  Loan Number: XXXXXXXXXXXXX
  XXXXX ********* ** ******* IN XXXXX
  
  Dear Mrs. ****,
  
  We sincerely appreciate Mrs. ***** **** ("Applicant") taking the time to express his concerns regarding his experience with Lower, LLC ("Company") and the processing of her loan application. It's never our intention to add undue stress when our consumers seek financing options to accomplish their goals and we regret any unmet expectations.
  
  We understand Mrs. ****'s frustrations and unmet expectations. Unfortunately, lending guidelines have become more restrictive due to adverse market changes.
  
  Please see the below list of other lenders that may be able to accomplish her financial goals:
  
  Telhio (Ohio Loans)
  Tower Federal Credit Union (if in Maryland)
  Huntington
  PNC Bank
  Figure
  Citizens
  Spring EQ
  
  
  We will be happy provide her with any documents she has provided to Lower to make her lender search easier. Again, we sincerely apologize for any inconvenience this may have caused.
  
  Thank you,
  
  Neel Patel
  Customer Care Manager
  
  
  Consumer Response /* (3000, 7, 2022/09/05) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  I have received conflicting information as to why are allocation was denied. The they discontinued the program, however we received information in the mail saying that our credit worthiness was no longer up to par to be considered. I would like to know which of these is true, as our credit score was above the threshold.
  
  
  Business Response /* (4000, 9, 2022/09/07) */
  Mrs. **** ****
  Loan Number: XXXXXXXXXXXXX
  XXXXX ********* ** ******* IN XXXXX
  
  Dear **** ****,
  
  At the time of your application, your credit score did qualify. However, due to unforeseen market changes, the credit threshold increased, making the product no longer available for your current qualifications.
  
  We will be happy to provide you with any documents you have provided to Lower to make your lender search easier. Again, we sincerely apologize for any inconvenience this may have caused.
  
  Thank you,
  
  Neel *****
  Customer Care Manager