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Find a Location

Homeside Financial has 11 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforHomeside Financial

    Mortgage Lenders
    Multi Location Business

    At-a-glance

    Customer Reviews

    1.5/5stars

    Average of 8 Customer Reviews

    Customer Complaints

    26 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Related Categories

    Products & Services

    This company offers Residential mortgage financing and refinancing services. As of May 2016, the business has 20 branch offices throughout the Mid-Atlantic region to Ohio and serves 22 states and DC in mortgage financing.

    Business Details

    This is a multi-location business.

    Find a Location

    Homeside Financial has 11 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      Location of This Business
      8621 Robert Fulton Dr STE 150, Columbia, MD 21046-2637
      BBB File Opened:
      7/29/2015
      Years in Business:
      10
      Business Started:
      9/13/2013
      Business Started Locally:
      4/1/2014
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      Type of Entity:
      Limited Liability Company (LLC)
      Alternate Business Name
      • Lower LLC
      Business Management
      • Mr. Michael Baynes, Co-Founder
      • Mr. Dan Snyder, Co-Founder
      • Mr. Robert Tyson, Partner
      • Mr. Grayson Hanes, Partner
      • Mr. Chris Miller, Partner
      • Ms. Rachel Guthrie, Marketing Operations Manager
      Contact Information

      Principal

      • Mr. Michael Baynes, Co-Founder

      Customer Contact

      • Mr. Michael Baynes, Co-Founder
      • Mr. Dan Snyder, Co-Founder
      • Mr. Eric Francis, Controller
      • Ms. Rachel Guthrie, Marketing Operations Manager
      Additional Contact Information

      Phone Numbers

      Website Addresses

      Customer Complaints

      26 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      01/26/2023

      Complaint Type:
      Service or Repair Issues
      Status:
      Answered
      post hurricane ian, i applied for a mortgage forebearance through my mortgage company "Lower llc" parent company "homeside financial". I was told that during the forebearance period (3months) that i would not need to make a mortgage payment and after the forebearance period ended i would begin making regular mortgage payments again and the 3 months of payments that were not made would go to the "backend" of the loan without penalties or interest. I agreed. fast forward 3 months later, the deal has changed without any written letter/e-mail/phone call. now the deal stipulates that if i want the payments to go on the backend of the loan than i will incur a +1% interest rate hike on my loan. This was NOT the original agreemnt. I will now have to scramble to put togethor a lump payment togethor to avoid this penalty. This was advertised as a way to help people while attempting to put there homes back togethor and get life back to "normal". This is not helpful at all, i perceive it as a scam to quietly get borrowers to unknowingly increase there rates and possibly have there homes foreclosed on, aka a trap. This is dishonest at a minimum. And an outright violation of thier original agreement. it is perceived they are "chicken hawks" flying over head while ppl are attempting to recover from a natural disater. Had this been outlined in the original agreement. I would not have accepted. This is deceitful and these are unethical business practices. Please follow up with me as i attempt to bring light to a dishonest company and act as a warning to others. Thank you
      Read More

      Customer Reviews

      8 Customer Reviews

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      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Carl C

      1 star

      08/27/2022

      I had a very bad experience with this company. They had me pay $500 for an appraisal which I was supposed to get reimbursed once The refinance goes thru. But the appraisal comes back at $35k the same value as an abandoned house around the corner from me. So a new hvac, bathroom, kitchen, updated electric and plumbing didn't add an value to the house? I spent more than 35k on the renovation of the house so now I'm just out of $500 and normally appraisals are around $300. Just stay away from them

      Homeside Financial Response

      09/08/2022

      Hello *****

      Thank you for providing your feedback. We want to apologize for any unmet expectations. Per lending guidelines, an appraisal was needed that is completed by a third party, in which, we as a lender legally cannot have any influence. We apologize your property did not apprasier per the current market conditions in your area. We have shared your experience with the branch manager.
      If you would like to provide more information, please contact us at your earliest convenience at XXX-XXX-XXXX or ****@lower.com. Thank you - Lower.com Customer Care

      Local BBB

      BBB of Greater Maryland

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