Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/28/2026

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased the yearly subscription in August 2025. I used the service over the fall semester but didn't find it as helpful as I thought it would be. At the end of the Spring Semester (May 2026) I cancelled my subscription as I had not used it in a while. The company does not send out emails for subscriptions, cancellations, or renewals. On August 23, 2026 I was charged $107.33 for another yearly subscription. I immediately went into my account and cancelled the subscription again and once again did not get a confirmation email. I clicked on customer service but the page was not working. I found an email through REMOVEDand sent an email on 8/27 requesting a refund. I received a response stating they would not refund unless I had proof of the original cancellation. As they do not send out emails when you cancel your service, I do not have proof. I was not notified in any way the the subscription would renew. After reviewing other online reviews, this seems to be a normal scam for them.

  Customer Answer

  Date: 09/02/2026

  The company has refunded my money and stopped my auto subscription. The complaint can be closed.

• Initial Complaint

  Date:06/03/2026

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Mindgrasp is engaging in deceptive subscription practices and unauthorized billing. I successfully canceled my account in September 2024 and have confirmation receipts. They have since attempted multiple unauthorized charges, including a forced $14.99 charge in December 2025 (later refunded) and a massive $149.49 charge attempt today, June 2, 2026. The merchant has intentionally restricted my user access by coding a redirect loop that prevents me from opening my billing settings to remove my card info. Their customer support emails are completely unresponsive. I demand that Mindgrasp completely delete my account, purge my credit card information from their databases, and cease all future billing attempts.

• Initial Complaint

  Date:02/20/2026

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I canceled my subscription in April 2025 and I'm still getting charge attempts. I've reached out to customer support at REMOVEDon Jan 2 2026, Jan 9th and again today Feb 19th. My most recent charge attempts was today. No one is answering my emails, there is no phone number to contact these people, and even when I changed my debit card I am still getting charge attempts.

  Business Response

  Date: 02/27/2026

  After reviewing this account, we can confirm that the customers subscription has been fully canceled and all future billing attempts have been disabled. While there was a delay in our initial response, our support team did connect directly with the customer, reviewed the account in detail, and resolved the issue through direct communication.
  Following that conversation, the customer confirmed that they are no longer seeing any charge attempts and that the matter has been resolved to their satisfaction. No further billing will occur.
  We appreciate the customers patience while this was addressed and value the opportunity to clarify that this concern was resolved through direct support communication.

  Customer Answer

  Date: 03/02/2026

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID REMOVED, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  REMOVED

• Initial Complaint

  Date:02/06/2026

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for a free trial with this business that ended on December 15. After trying the service, I did not find it helpful and stopped using it. I did not realize the trial would automatically convert into a paid membership if it wasnt canceled beforehand. When I later saw the renewal charge appear on my account, I canceled the membership immediately and emailed the company the same day to explain the situation and request assistance.I did not receive any response for over a month. Because I was unable to get help directly from the business, I filed a dispute with my bank and provided documentation showing that I canceled as soon as I noticed the charge and had already tried to contact the company. The merchant later relied on their cancellation and no-refund policy, but my concern is that I attempted to resolve the issue right away and received no timely support or communication.I also filed a dispute with my card provider, REMOVED, after I was unable to get a response from the business. Despite providing documentation showing I canceled and attempted to resolve the matter, Discover declined to assist further, stating they must follow the merchants no-refund policy since the cancellation occurred after the renewal date. I feel this has left me without support, even though I acted quickly and in good faith once I noticed the charge.

  Business Response

  Date: 02/10/2026

  After reviewing this account, we found that the charge in question was processed prior to the customer contacting our support team. Under our Terms of Service, which are agreed to at the time of signup, charges made before a cancellation request or support inquiry are not eligible for a refund.
  Our team did respond to the customers inquiry; however, before an investigation could be completed, the charge was disputed through the customers financial institution and a complaint was filed. Once a dispute is initiated, the resolution process is handled by the bank, and the timeline and outcome are outside of our direct control. We informed the customer that the dispute is currently in progress and must be completed through that channel.
  We remain available to cooperate fully with the financial institution during the dispute review. At this time, the appropriate next step is to await the outcome of the dispute process.
  We appreciate the opportunity to clarify this matter and believe our actions were consistent with our stated policies.

  Customer Answer

  Date: 02/11/2026

   
  Complaint: 24492597
  
  I am rejecting this response because:

  I am rejecting this response because:
  I would also like to clarify that I made multiple attempts to resolve this matter directly before contacting my bank. I reached out to support several times and waited approximately 15 days for a response and resolution. When the issue remained unresolved and the charge was still in place, I then contacted my financial institution as a last resort to protect my account while the situation was still pending.
  
  I have been in contact with my bank Discover regarding this matter. They informed me that, based on the information provided, the refund would need to be issued on your end, as the charge is tied to your companys billing terms and the no-refund clause being referenced. I also want to note that I made multiple attempts to resolve this directly as current as today but they refuse to respond to my emails. My goal was to give sufficient time for a response and a possible resolution before taking further action
  
  Additionally, I noticed similar complaints online from other customers reporting the same billing/cancellation issue. Im not including this to assign blame, but to highlight that this may be a broader concern rather than an isolated situation. I hope this can be taken into consideration during the review.
  
  I have attached some most recent emails sent to them. Absolutely no response or type of communication from the company. 
  
  Sincerely,
  
  REMOVED

  Business Response

  Date: 02/19/2026

  After reviewing this account and the communication history, we would like to clarify that our support team did respond to the customer multiple times following their initial inquiry. However, we acknowledge that our response times during this period were longer than expected due to an unusually high volume of incoming requests, which understandably led to frustration.
  Before the matter could be fully resolved directly, the charge was disputed through the customers financial institution. Once a dispute is initiated, the resolution process is handled by the bank, and the timeline and outcome are governed by that process. We communicated this to the customer and remained cooperative throughout.
  To ensure the matter was resolved in the customers favor, we proactively worked with the financial institution during the dispute review. The subscription has been fully canceled, the payment method on file has been removed to prevent any future billing, and no further charges will occur. The refund should be reflected within 510 business days, depending on the customers financial institution.
  We sincerely apologize for the inconvenience and appreciate the customers patience while this matter was reviewed and resolved.

  Customer Answer

  Date: 02/23/2026

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID REMOVED. 
  The refund was received and the issue has been resolved. However, prior communication stated that no refund could be issued once the bank dispute was opened, which was later contradicted by the resolution. And stated they responded to me multiple times when they clearly didnt. I hope future communication with customers is clearer.
  
  
  Sincerely, 
  
  REMOVED

• Initial Complaint

  Date:01/27/2026

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for a 4-day free trial with Mindgrasp AI on January 9, 2026 and cancelled the same day using the companys official cancellation process. I received confirmation of the cancellation.Despite cancelling during the free-trial period, the company later attempted to charge my card $12.99 and claimed there was an unpaid invoice, even though no paid subscription should have been activated.The cancellation process required submitting a third-party form rather than completing cancellation directly within the account, and cancellation was obscured by multiple retention screens.I did not authorize or make any payment. I am requesting written confirmation that my subscription is cancelled, that no balance exists, and that no further charges will be attempted.

  Business Response

  Date: 02/10/2026

  Thank you for the opportunity to respond.
  After reviewing this account, I identified that an outstanding invoice associated with the subscription was not properly voided at the time of cancellation. As a result, charges continued to be attempted in error.
  Once this was brought to my attention, we promptly closed the subscription in full, corrected the billing status, and ensured that no further charges will occur. The account is no longer active.
  We apologize for the inconvenience this oversight caused and appreciate the opportunity to address and resolve the issue. We take billing accuracy seriously and have taken steps to ensure this matter has been fully corrected.

• Initial Complaint

  Date:01/20/2026

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have reached out to Mindgrasp 3 times (12/29/25, 1/5/26 & 1/11/26) with no response. They have an email address: REMOVEDbut there is no customer service phone number on their website. Email sent 12/29/25: I am contacting you regarding your response that you did not refund the membership fee/subscription, but instead indicated that there would not be charges after 12/20/26 - almost a year from now. This is not what was requested - we want to cancel the REMOVEDsubscription as of December 2025. REMOVED(my daughter), who initially contacted you and is the one who set up the account is a minor; she's only 14 years old, so this transaction should not have even been processed. Had you not automatically charged our credit card and allowed us to review the invoice, this could have been avoided. Please correct this. Thank you.

  Business Response

  Date: 02/10/2026

  After reviewing this account, we determined that the subscription was created using a payment method belonging to the customer, and the transaction itself fell within our standard Terms of Service. However, during further review, it was brought to our attention that the subscription was initiated by a minor without the cardholders authorization.
  While subscriptions created under these circumstances are not typically eligible for refunds under our Terms of Service, we took the specific situation into consideration and issued a refund as a one-time courtesy. The subscription has also been fully canceled to prevent any future renewals.
  The customer can expect the refund to be reflected within 510 business days, depending on their financial institution. No further charges will occur.
  We appreciate the opportunity to review this matter and believe it has now been resolved.

  Customer Answer

  Date: 02/11/2026

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID REMOVED, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  REMOVED

• Initial Complaint

  Date:01/20/2026

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I subscribed to SaveMyGPA(REMOVED) with the understanding that the cost was $9.99 per month. After the 3-day free trial ended, $71.88 was unexpectedly deducted from my bank account. I did not agree to an annual subscription, and this was not clearly disclosed during payment.This charge is unfair and misleading, especially since there was no accessible customer support or clear way to contact the company or cancel the subscription at the time. I have now canceled the subscription, but the unexpected annual charge has caused financial hardship.I am requesting a full refund of the $71.88 and confirmation that my subscription has been permanently canceled.

  Business Response

  Date: 02/10/2026

  After reviewing this account and the associated communication history, we determined that the charge in question was for an annual subscription plan that the customer selected at the time of enrollment. The customer agreed to our Terms of Service during signup, which outline the billing frequency and cancellation terms for annual subscriptions.
  The cancellation request was submitted after the annual charge had already been processed. Under our Terms of Service, annual subscription payments are non-refundable once the billing cycle has begun. As such, the charge was applied correctly and in accordance with the agreed-upon terms.
  That said, the subscription has since been canceled to prevent any future renewals, and the customer will retain full access to the service through the end of the current subscription period. No additional charges will occur.
  If the customer had contacted us prior to billing to request a plan change or downgrade, we would have been happy to assist. We remain available to support users with plan questions or changes before renewal dates.
  We appreciate the opportunity to clarify this matter and believe the account is now properly resolved.

• Initial Complaint

  Date:01/20/2026

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, I got a free trial from mindgrasp and then canceled once I saw I couldn't generate amount of questions I want. I immediately canceled though it was very hard very REMOVEDclicks had to happen and it tricked me into going back to the main page once. Finally canceled got the emails confirming and then I was still charged. I have the documents proving I canceled. I really need a refund. REMOVEDfor a service I didn't use is really messed up. I emailed them and messaged them on various platforms but they havent responded and I am worried they are going to charge me again.

  Business Response

  Date: 02/10/2026

  Thank you for the opportunity to respond.
  After reviewing this account, we found that the customer contacted us regarding a charge and requested clarification. Our standard process in these situations is to promptly investigate and resolve billing concerns directly, often the same day.
  Before our review was completed, the charge was disputed through the customers bank. Once a dispute is initiated, the resolution timeline is controlled by the financial institution, which can take approximately 1445 days to complete. We informed the customer of this process and remained available to assist.
  To ensure the matter was fully addressed today, I went and made sure that the dispute was ruled in their favor otherwise I would have refunded it personally. Glad to see that the chargeback is ruled in their favor and was refunded the charge. I verified that their account was closed to prevent any future billing. The subscription is no longer active, and no additional charges will occur.
  We apologize for any confusion or inconvenience this situation caused. We have procedures in place to support our customers when billing issues arise and appreciate the opportunity to clarify how this matter was resolved.

  Customer Answer

  Date: 02/12/2026

  I want to be extremely clear that it took them over a month for their support to email me back. Cancelation is not a same day process.

  However, they did in fact give me a refund, but it was truly an ordeal to get them to respond. So, while I do appreciate them doing the right thing ie give me a free trial and refund me when I canceled before the 3 days because it is what they advertised; I do not appreciate them acting as if they answered me right away and this was all sorted. Go to almost any comment section they have (though they might start blocking comments) and you will see many other people having the same issues with them. 

  I had to get in touch with them on LinkedIn for God's sake. Let's be truthful here. I shouldn't, as a customer, have to go find a company on REMOVEDto get them to uphold their end...

   

  Thank you ro mind grasp for the refund and thank you BBB for reading. 

  Customer Answer

  Date: 02/12/2026

  I want to be extremely clear that it took them over a month for their support to email me back. Cancelation is not a same day process.

  However, they did in fact give me a refund, but it was truly an ordeal to get them to respond. So, while I do appreciate them doing the right thing ie give me a free trial and refund me when I canceled before the 3 days because it is what they advertised; I do not appreciate them acting as if they answered me right away and this was all sorted. Go to almost any comment section they have (though they might start blocking comments) and you will see many other people having the same issues with them. 

  I had to get in touch with them on LinkedIn for God's sake. Let's be truthful here. I shouldn't, as a customer, have to go find a company on REMOVEDto get them to uphold their end...

   

  Thank you ro mind grasp for the refund and thank you BBB for reading. 

  Customer Answer

  Date: 02/12/2026

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID REMOVED, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  REMOVED

• Initial Complaint

  Date:01/08/2026

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Account cancelled in 2025 and received random charge from the company. Emailed their support twice with no response or refund.

  Business Response

  Date: 01/20/2026

  Thank you for the opportunity to respond.
  After reviewing this account, we found that the charge in question was related to an outstanding balance from a previously active subscription. While the customer had initiated cancellation, a prior billing attempt during the active subscription period had failed, resulting in an unpaid invoice for services that remained available through the end of that billing cycle.
  When the outstanding balance was successfully collected, the subscription was immediately canceled, and no further charges will occur. The customer does not have an active subscription with us at this time.
  We understand how receiving a charge after cancellation can be confusing, and we regret any frustration this may have caused, particularly given the delay in response.
  We appreciate the opportunity to clarify this matter and consider the issue resolved.

• Initial Complaint

  Date:01/07/2026

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I followed Mindgrasps stated terms and emailed them to cancel a monthly recurring subscription, yet my credit card continues to be charged. The company provides no phone number for support and does not respond to emails. An internet search shows this is a common issue, with many customers reporting that cancellation requests are not being honored.

  Customer Answer

  Date: 01/08/2026

  My issue was finally resolved the day after I submitted this complaint. The business has since refunded me the money they owed.