Complaints

This profile includes complaints for The Knot Worldwide Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  The Knot Worldwide Inc.

  2 Wisconsin Cir Fl 3 Chevy Chase, MD 20815-7003

• 

  The Bash

  50 Washington St Norwalk, CT 06854-2710

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/22/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The Bash allows their service providers to steal from customers and to provide inadequate service. ***** ***** arrived to my Mother's funeral late and missed recording the beginning of the service. He mailed 2 flash drives. One was pictures of someone else. The only was not a video it was music and vocal only. He downloaded the video and pictures to my ****** drive and he deleted it: therefore, I paid for a product I don't have. The Bash allowed ***** ***** to try to manipulate me into removing a factual review about him inorder to re-download my video and pictures. He is also demanding that I sign a Cease and Desist agreement. He also didn't have a car and I had to drive this stranger in my car to the cemetery and repast. The Bash told me there is nothing they can do about it. As long as they got their money they don't that I paid for a product that I don't ********* of experience: October 30, 2023 event March 2025 content was deleted "

• Initial Complaint

  Date:03/17/2025

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The Knot's company Wedding Wire is suppressing our customer review of Lily and Lime. Their support phone line repeatedly disconnects our calls, and they are now suppressing our review of a company, despite our having provided email documentation proving we were customers. This constitutes a violation of the Consumer Protection Act on your part. They appear to be engaging in deceptive business practices alongside of Lily and Lime.I am also filing a consumer protection complaint against wedding vendor platforms ************************** *****************************, under The Knot Worldwide umbrella, for continuing to promote ************ a wedding photography company engaging in deceptive business practices. These platforms facilitate consumer harm by listing and endorsing a company that has misrepresented its services and failed to deliver services paid for.I hired *********** through after seeing their badges of excellence on The Knot and Wedding Wire for my wedding on September 28, 2024 based on their professional photography claims.When the photos were delivered in November 2024, they were completely overexposed, with a white sky and a gray sea, erasing the entire venue environment due to improper camera settings.Upon filing a complaint, *********** offered a deceptive re-editrather than fixing the images, they photoshopped a stock blue sky background into every photo, including dusk shots.I would not have hired this company had these sites not strongly endorsed them.Wedding Wire and The Knot continue to list *********** as a trusted vendor, despite fraudulent practices. By maintaining their listing, these platforms are endorsing a business that engages in deceptive practices, violating consumer protection laws and misleading future couples into financial and emotional distress. These platforms profit from vendor listings and have a responsibility to remove vendors that fail to meet basic professional ************ BBB: THIS IS NOT INFORMATION ONLY. See desired resolution.

• Initial Complaint

  Date:03/17/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been subscribed to WeddingPro marketing for almost 2 years. I was contracted for a full year to pay them for marketing. After the first year, I made continuous attempts to contact them for help and then to contact them to be unsubscribed. I finally reached a real person over the phone two weeks ago. They refused to unsubscribe me over the phone and insisted that I call back later. Ive called and emailed but havent heard back since. I told them if they didnt respond with a receipt of cancellation that I would go to the BBB, so thats what Im doing. I want to be unsubscribed and at this point I think I have a right to a refund for the year Ive wasted on them. They have not performed any of the duties they promised me in our contract. They have not offered any support and I am losing $300 a month on nothing. I dont know how else to get out of this.

• Initial Complaint

  Date:03/11/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased some gifts for my niece and the changed my mind about what I was getting her. I emailed The Knot asking them to restore these items to their registry. They emailed me and told me that they did. They then proceeded to contact my niece and tell her I returned the items and that they couldnt be marked as available to purchase again. Both of these things are terrible business practice. Who buys what gifts should be anonymous including if they return them. And any returned items should be put back on the registry as available to purchase.

• Initial Complaint

  Date:03/03/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up with the knot/wedding wire/wedding pro's as a vendor around 11/26/2024, I agreed to the first month of ****** to be added to their vendor list to advertise my wedding photography business. I have been trying to cancel my account with this company for a few months, they keep ducking and dodging me refusing to cancel my account and continue to charge me for a service that I dont want. They have so far scammed me out of 900 and I would like to get a credit back of 600 since I only agreed to the first ****** to try the service. The service is full of scammers and this company just allows you to receive scam calls from people that are not even real. I need my account cancelled with this fraudulent company and would like to receive back ****** that they took from my account all the while I have been trying to cancel the account. They make it next to impossible to cancel your subscription just to continue to keep taking your money.

• Initial Complaint

  Date:02/25/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a complaint against WeddingPro (WeddingWire and The Knot) due to their refusal to cancel my account, lack of proper communication, and misleading business practices. I have been a client since October 2023, but my experience has been frustrating and unprofessional.I first requested cancellation in May 2024 due to dissatisfaction with the service. No one responded. I followed up in June 2024, and again, no one reached out. In an attempt to get assistance, I contacted their sales department, and the representative I spoke with was rude and condescending, blaming my photos for my lack of clients. She informed me that I was locked into a contract until October 2024.When October arrived, I reluctantly adjusted my account to advertise with WeddingWire only, removing The Knot. My request was ignored for weeks, forcing me to follow up multiple times. Eventually, the change was made, but I never signed a new contract nor received any documentation confirming a ********** December 2024, I missed a payment and attempted to resolve it through their website, but their system only allowed me to update my billing information, which was already ********** February 2025, I formally requested cancellation on February 18. My billing date was February 17, a federal holiday, but they still charged me another month. I was later told I had to request cancellation five days in advance, a policy I was never made aware of.On February 22, I was informed I couldnt cancel until I paid two past-due balances. I acknowledged my December balance and offered to settle it, but I refused to pay for future services. The representative insisted I was still under contract, but I have no record of signing a renewal agreement.I request an immediate cancellation of my account without further financial obligation. WeddingPros misleading and unethical practices should be investigated.

• Initial Complaint

  Date:01/23/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Complaint Submission: The Knot Worldwide Refund Request for ******************** I am submitting a formal complaint against The Knot Worldwide regarding their paid service, which has failed to deliver on its promises and raises concerns about its ************* the owner of *********, I subscribed to The Knot Worldwides service, paying $500 per month, expecting genuine and reliable customer leads. Unfortunately, the service has been ineffective and potentially deceptive, as outlined below:False and Unreliable Leads Most of the customers provided were unreachable or had false contact details, rendering them completely useless.None of the leads resulted in any legitimate business transactions.Concerns of Fraudulent Practices The Knot Worldwide failed to deliver any real or reliable leads throughout the subscription period.Some inquiries seemed fabricated, possibly by internal personnel. Calls to provided numbers were unanswered, and further attempts resulted in disconnected *************** Loss We paid $500 monthly for a service that provided no value, leading to direct financial loss.Requested Resolution I request:A full refund of all fees paid to date.Immediate termination of our account and cessation of further billing.I seek Better Business Bureau (BBB) assistance to resolve this issue fairly and promptly. my contact information: ********* ********** ********************************************************************* business ************ , Cell: ************ Email: ********************************* ********************* Thank you for your attention.Sincerely,

• Initial Complaint

  Date:01/13/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is in regards to a contract with Urban Bridal Shop. We agreed to a one year contract with this company in which they would list our business and provide leads. They also agreed to come out and take "professional ****************** of our location to enhance the ad. We tried to schedule the photoshoot the day of the signing but was told we needed to wait and they would be in touch to schedule the photoshoot. We reached out a couple of times but to no avail was a photoshoot set. We received below the minimum leads each month and had no conversions from their site. After 9 months of paying for a service we were not receiving we tried to cancel with them. They told us we can't cancel because of the contract. We explained that they were in breach of the contract and we were leaving their service. We have not used their service and put a stop payment on the contract. We spoke to many people at the company and our last correspondence was they would be in touch with us. They have since turned us over to a collections agency to try to collect the remaining balance. At this time I am not looking for a refund only for them to drop the collections and let the contract terminate.

• Initial Complaint

  Date:01/03/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I renewed a previous subscription with The Knot Worldwide on 12/16/2024. I previously had an event planning business but had changed my business name and type of business to florist. I was told that I would be able to keep my original profiles so that my reviews remained, they would just change the name of the business and I could update the information. That was false, on both The Knot and Wedding Wire it created new profiles for my florist business. On WeddingWire my reviews transferred, but on The Knot, they didn't. I reached out about this and they told me there was nothing they could do. I also asked to have my prior business name removed from my profile as it was still showing up as an event planner and since I was not paying for an additional membership, it was viewing my entire account as a free subscription. This kept me from updating additional information about my new business and did not allow access to everything they had told me about during the sales pitch. I emailed the support team 3-5 times and spoke with several member over the phone with no resolution ever taking place. They claimed my old business was still active on social media and website so they can't remove it, which is entirely false. Also, I was passed around to a new person with every email so I constantly had to re-explain the situation and they claimed to not understand what I was saying each time along with never getting the appropriate assistance. I expressed I want to cancel my membership as it has been less than 30 days since signing up but they told me that I had to pay the remaining 12 months. They haven't held up their end of the contract and I feel like I signed under false pretenses and promises that they couldn't uphold.

• Initial Complaint

  Date:01/02/2025

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Several months ago I was persuaded into agreeing into a 12 month contract to pay around 220 a month to market my services on The Knot and Wedding Wire Pro. The sales agent did her job very well of persuading and basically guaranteeing leads to make my money back and more. Fast forward 3 months in I did not receive not 1 lead. I expressed dissatifaction and requested to suspend contract to which other colleagues had also requested to do in the past and was granted but I was told they could not help me and go through with cancelation. Fast forward I was never contacted again so I believed issue was resolved. Wrong I get alerted by a legal firm whose attempting to collect a payment more than ***** dollars. This seems ridiculous and extremely predatory considering they have not upheld their part in what they marketed essentially and I refuse to pay for something that I did not receive.