Reviews

This profile includes reviews for Forbright Bank's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Forbright Bank has 8 locations, listed below.

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  Forbright Bank

  4445 Willard Ave Ste 1000 Chevy Chase, MD 20815-3690

  
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  Forbright Bank

  7963 Tuckerman Ln Potomac, MD 20854-3243

  
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  Forbright Bank

  1600 Tysons Boulevard Suite 150 McLean, VA 22102

  
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  Forbright Bank

  11560 Old Georgetown Road Rockville, MD 20852

  
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  Forbright Bank

  4801 Montgomery Ln Bethesda, MD 20814-6341

  

Review Details

• Review fromRichard O

  Date: 10/04/2024

  1 star
  Do not put your money into an account in this bank. Deposits are easy, withdrawals are next to impossible. They are the worst at customer service.
  

  Forbright Bank

  Date: 10/07/2024

  Hi *******, thank you for sharing your recent experience. This is certainly not what we like to hear not is it a representation of the customer service we aim to provide. We value your feedback immensely. Please rest assured, we have shared this with our team to optimize the experience going forward.Our customer service team confirmed that you have been in communication with them regarding this matter. If there is anything else we can do, or if you wish to provide further feedback you can reach our team at ************, or email us at ******************************************* Our team is available Monday through Friday, any time between 8 a.m. - 8 p.m. ET, with the exception of holidays. Thank you for your continued patience and hope to speak with you soon.

• Review fromRenee C

  Date: 09/18/2024

  1 star
  I will never use Forbright Bank for a CD again. You are not allowed to transfer funds externally when your CD matures but must instead call customer service. You then have a long phone wait. When I got through, I had a nice phone rep who told me I needed to fill out a docusign form which she emailed me and it would take 3 to 4 days after receiving the signed form. Four business days later still no transfer of funds, so I call customer service again and they tell me my form was received but not processed and now it will take another 3 days to transfer my small $5,000 CD. I am glad I did a test run on a small CD before placing more money in this bank.
  

  Forbright Bank

  Date: 09/27/2024

  Hi *****, thank you for sharing your experience. This is certainly not what we like to hear nor is it a representation of the customer service we aim to provide.While we strive to have return of funds in a 3 to 5 business day window from the date of maturity notice receipt, there a certain internal and external factors that may cause delay. That being said, we sincerely apologize for the inconvenience and delay. We are saddened to hear you have closed your CD and value your time with us here at Forbright Bank. If you have any further questions or concerns, or if you'd like to provide further feedback regarding your experience, please do not hesitate to reach out to us directly. Thank you for your continued patience & understanding. We hope we can serve you again in the future.

• Review fromMichael Z

  Date: 09/18/2024

  1 star
  Terrible! A CD matured at ************** and I gave them specific instructions using a Forbright bank form to transfer the money into another Forbright account. ********************** then proceeded to make an incorrect transfer to a different account altogether! The end result was that the transaction never went through. And because the bank has a 3 day waiting period every time a transfer takes place, I ended up losing nearly two weeks of interest. I then followed up and Investigated with the bank, who then reviewed the Forbank form. It was conclusive evidence that they screwed up. Forbright bank called it human error. And I lost 2 weeks of interest on my C.D that had matured in which I attempted to transfer it out to another account. It's the second time it happened. Now I simply use their high growth savings. And when they become no longer competitive, I will no longer bank with this company.
  

  Forbright Bank

  Date: 09/19/2024

  Hi *******, thank you for reaching out. This is certainly not what we like to hear, nor is it a representation of the service we strive to provide to our customers. We spoke with our customer service team who confirmed that you have been in communication with them regarding this matter and were able to come to a resolution. We sincerely apologize for any inconvenience and appreciate your patience and your feedback.Thank you for being a valued member of Forbright. Please do not hesitate to send us a secure message if you ever need anything moving forward.

• Review fromSusan F

  Date: 09/17/2024

  1 star
  I opened a joint account with my husband. The bank did not recognize his password and didn't even see him as the joint owner of the account. I attempted to add him to the account but there was a technical issue that wouldn't allow him to sign on We called numerous times and were told that the issue was sent to the technical division and they would call. No call. This is after spending a long time each time being placed on hold. Next day same issue, We ask to speak to a supervisor and were told that we would get a call back. No one ever called. Their customer service is horrible. A week later, after not resolving the issue that my husband was unable to access his account, I moved my money out and called to close the account. Now I was told that just today they fixed the problem. I no longer trust this bank and it was too little too late. This time I got a call back.
  

  Forbright Bank

  Date: 10/11/2024

  Hi *****, we sincerely apologize for your recent experience with our Growth Savings account. Our goal is to provide timely responses and great customer service we apologies if we fell short. We value your feedback immensely and are always looking for ways to optimize the customer experience. Please rest assured we have shared this with our team to work to ensure this does not happen again. We are saddened to hear you wish to close your account - if there is anything we can discuss to keep your account open, or if you'd like to provide further feedback regarding your experience, please do not hesitate to send us a secure message via your online banking. Thank you for your continued patience and we hope we can serve you again in the future.

• Review fromDennis L

  Date: 09/03/2024

  1 star
  Trying to close my account, Ive been on the phone for 30+ minutes, trying to return a message from the bank and trying to explain to the employee that my old bank is closed for two weeks now And was hung up on by the employee. I am trying to close my account and have ********************** to send my balance to my new bank. I have given the bank my new account number and routing number to send my balance to the new bank..
  

  Forbright Bank

  Date: 09/04/2024

  Hi ******, thank you for sharing your feedback. We sincerely apologize for your recent experience. This is certainly not what we like to hear and we would love the opportunity to further discuss your options and address any additional concerns. We have been experiencing longer wait times than usual as of late, but always have a goal to provide every customer with excellent, timely service. We have been in touch with our customer service team and will have someone get in touch with you shortly. If you'd like to reach out to our **************** team directly. Alternatively, you may email ****************************************** for additional support with your Growth Savings account. We appreciate your time, patience, and understanding and look forward to speaking with you soon!

• Review fromFRANCES F

  Date: 08/29/2024

  1 star
  I am doing my research to open a saving account here but after read off of the reviews here realized that the web is lying since they are selling this Bank as the best out there.
  

  Forbright Bank

  Date: 08/30/2024

  Hi *******, thank you for your continued interest in Forbright! We are sorry to hear the reviews listed here have deterred you from considering an application with us. We understand your concerns and would love to address them along with any questions you may have in hopes of restoring your outlook. You may reach out to us at anytime by emailing ****************************************** or calling us at **************, Monday to Friday, 8 a.m.-8 p.m. ET, with the exception of holidays. Rest assured, in addition to being FDIC-certified, we have received several reviews from accredited sites like BankRate, MoneyRate and GoBanking. You can explore these reviews at the bottom of our Who We Are page here: ***********************************************************. Thanks again for sharing your thoughts - we hope to hear from you soon!

• Review fromPamela W

  Date: 08/27/2024

  5 stars
  After being denied to a HYSA at a local bank (********************, 5.25 APY), I wanted to test another bank to see if I will get denied. After 10 minutes after getting the denied email from ********************, I have applied and gotten approved thru Forbright Bank, 5.30 APY. Both banks had identical questions, same requirements to meet when completing the application. I have no overdraft, credit score at 3 credit bureau are over 820, no credit freeze, no security freeze, pay bills on time, $0 balance on 2 credit cards and overpayment on 1 credit card, etc.Loving Forbright Bank. For me it take 4 days out of 5 days for my money to be transfer between my bank regular saving account to ********************** HYSA. Both financial institution go thru security of the money being transfer is from a real person, real account and not a fraud thus the reason it take up to 5 days for ACH transfer.Calling **************** and speaking to Suki, Cat and **** are awesome. These ladies provided answer to my questions and more. The ladies have provided me an update with a date when the money will be available to my Forbright Bank account. When calling customer service, I am connected less than 10 minutes. The mobile app is easy to use and to navigate.Forbright Bank is a win. I am very happy with my Growth Savings Account that I have applied and have been approved for a second Growth Savings account as ********************** does not have buckets yet. After calling customer service and speaking to ****, I was informed Forbright Bank will be looking into having buckets within the Growth Savings account in the future In the end everything happens for a reason. I am a happy customer of ********************** that focus on sustainability coming from a licensed architect, LEED BD+C.
  

  Forbright Bank

  Date: 08/29/2024

  Hi ******, this makes our day! Thank you for taking the time to share your experience banking with Forbright. Were delighted to hear youve found using our Growth Savings Account to be easy, convenient and secure. We are always looking for ways to optimize the customer experience and feedback like yours helps support the implementation of new features like savings buckets! If there is anything else we can do to help, please do not hesitate to reach out. Thank you for being a valued member of Forbright Bank and joining us on our shared mission towards a brighter future.

• Review fromSandra M

  Date: 08/22/2024

  5 stars
  I opened my account several months ago and have had no issues. I do my banking on line and everything has been working smoothly. Great interest rate!
  

  Forbright Bank

  Date: 08/23/2024

  Hi ******, thank you for taking the time to share your experience with us. We're so glad you've found banking with us to be a seamless process and have taken advantage of our competitive interest rate! Please don't hesitate to let us know if you have any questions or concerns. Thank you for being a valued member of Forbright Bank.

• Review fromJudith I

  Date: 08/20/2024

  1 star
  BEWARE OF SERVICE ALERTS!This bank automatically renews CDs without notifying you until the 10-day option to withdraw your money has passed. Hidden deep within its website is a menu item listed as "Settings." Drill down to "Alerts," and there you will find "SERVICE ALERTS." ONLY IF YOU PHYSICALLY CHECK THE BOXES TO SEND YOU A TEXT OR EMAIL WHEN YOUR CD IS MATURING WILL THEY NOTIFY YOU. I learned this after they had renewed my CD at a much later rate.
  

  Forbright Bank

  Date: 08/21/2024

  Hi ******, thank you for reaching out. We sincerely apologize for the experience in regards to our CD renewal. We value your feedback immensely, and will share this with our team to optimize the experience going forward. While you must opt in for our email notification, this notice is also automatically sent via physical mail to the address listed on file. Customers then have 10 calendar days to determine if you would like to close or change the term. If you let it rollover, it will do so for the same term and whatever the current interest rate is at the date of maturity. We hope we were able to address your concerns. If there is anything else we can do, you can the option to call us at **************, send secure message via your online banking, or email us at ******************************************* Our team is available Monday through Friday, any time between 8 a.m. to 8 p.m. ET with the exception of holidays. Thank you for your continued patience and being a valued Forbright Bank customer, we look forward to speaking with you.

• Review fromRay J

  Date: 08/12/2024

  2 stars
  WARNING! - This company is legitimate but watch out. They are a hot mess. I invested in a 9 month CD. The rate was good but their system and customer service is a joke. You can't do anything except see your account information online. You have to call or email for any service or help. Their CD automatically reinvests whether you want it to or not. I did not so I waited on hold to request closure rather than reinvestment. I FINALLY got though to a representative to request my CD closure upon maturity and they had to send me a document to be signed and returned. I did this but when the CD matured a month later, they automatically reinvested my money for another 9 months without my permission and contrary to my signed form submitted to them!!I waited on hold again and asked that my money be returned to me as agreed. I explained that I had requested closure and she said she could see the agreement in their system but could not explain why the money was not returned to me but reinvested instead. When I told her this was not acceptable and asked to speak to a manager, she said "hello? can you hear me?" and hung up on me.BEWARE - UNSCRUPULOUS
  

  Forbright Bank

  Date: 08/13/2024

  Hi ***, thank you for sharing your recent experience with us, as we sincerely apologize for any issue this has caused you. It's certainly not what we like to hear, nor is it a representation of the service we strive to provide to our customers. It is correct that when a CD reaches maturity, the account holder will receive a notice and have 10 calendar days to determine if they would like to close the CD or change the term. If the CD rolls over, it will do so for the same term and whatever the current interest rate is at the date of maturity. Please note when the CD is nearing it's maturity date, it does show the newly updated maturity date, however this does not indicate it has been automatically renewed and you still have 10 calendar days to make a decision. We apologize for any confusion this may have caused, and value your feedback as we are always looking for ways to optimize and improve our customer experience. Our records do indicate we received your signed CD Closure Request (Multi) and ACH Authorization Form on Saturday, August 10th and your account was closed on Monday, August 12th. Should you need any more assistance, our customer service team is available Monday-Friday, 9:00am to 8:00pm ET with the exception of holidays. You may also reach out to our team directly by emailing ******************************************* Thank you for your continued patience, and being a valued member of Forbright Bank. We look forward to speaking with you soon.