Complaints

This profile includes complaints for Liquidity Services Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Liquidity Services Inc

  6931 Arlington Rd Ste 200 Bethesda, MD 20814-5269

  
• 

  Liquidation.com

  835 Intermodal Dr Brampton, ON L6T 5W2

• 

  Govdeals, Inc.

  100 Capitol Commerce Blvd STE 110 Montgomery, AL 36117-4260

  
• 

  Liquidity Services Inc

  405 Glenn Dr Ste 10 Sterling, VA 20164-4432

  
• 

  Liquidity Services Inc

  15051 N Kierland Blvd Fl 3 Scottsdale, AZ 85254-8141

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/16/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently bought a car from a Govdeals auction on March 10. In description of the car, it was listed to only need brakes. I asked a few questions to the seller about the engine and transmission, they reassured me that there was nothing wrong with the engine or transmission! I picked the car up on March 12, upon driving home with the car, I noticed that the oil pressure light was on, so I took it to a local **** dealership to have it checked out. There they told me that the car needed a new engine and a bunch of suspension work. Ive been trying to reach out to ******** and they haven't been helpful at all, telling me that they haven't received my multiple emails, and no one has an answer when I call them. I've also called the seller multiple times, no response. I thought the buyers were protected under the description warranty, that doesn't seem to be the case. I was hoping to get a refund since the seller misled me on the condition of the car.I've attached a copy of the bill of sale (with the seller description of the cars condition) the report from the dealership and VIN autocheck report

  Customer Answer

  Date: 03/16/2025

  I thought I included the dealership report on the original complaint

  Business Response

  Date: 03/25/2025

  To whom this may concern, 

  Thank you for allowing ******** the opportunity to review Mr. ********* dispute.

  Our records indicate Mr. ******* removed LOT 11621-124 on March 12, 2025. After removal was completed, Mr. ******* contacted ******** Customer Support stating the vehicle was not as described. Mr. ******* was notified we would have to contact the seller , however, once an asset is removed the sale is considered Final. Please refer to the SPECIAL INSTRUCTIONS listed on the Lot Details page prior to bidding:

  Special Instructions
  NOTICE: If you are the winning bidder and default by failing to adhere to this sellers terms and conditions your account with ********************** WILL BE LOCKED.
  
  Guaranty Waiver. All property is offered for sale 'AS IS, WHERE IS.' Grand Chute, WI makes no warranty, guaranty or representation of any kind, expressed or implied, as to the merchantability or fitness for any purpose of the property offered for sale. Please note that upon removal of the property, all sales are final.
  
  Description Warranty. Seller warrants to the Buyer that the property offered for sale will conform to its description. Any claim for misdescription must be made prior to removal of the property. If Seller confirms that the property does not conform to the description, Seller will keep the property and refund any money paid. The liability of the seller shall not exceed the actual purchase price of the property. 

  All documentation provided was forwarded to the seller and unfortunately the refund request was denied as there were no reported issues at the time of removal. 

  At this time GovDeals has received a chargeback from Mr. ******* which we will address with the buyers bank.

  Thank you,

  GovDeals Customer Support 

• Initial Complaint

  Date:03/15/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Transaction Date: December 27, 2024 Auction ID: ******** Product Purchased: iPhone 14 Pro Max, Power On, MSRP $12,250 (1 lot of 10 used phones)Amount Paid: $1,150 ($1,430.34 via wire transfer, including fees)Issue Description:On January 7, 2025, I received 10 iPhones, but all were in salvage condition, not used as described. My concerns:1.Condition Mismatch: The listing stated Used Condition, meaning minimally tested and functional. Instead, I received non-functional, irreparable devices, contradicting the auction description.2.Misrepresentation of Functionality: The listing claimed All phones power on, but some do not turn on at all, as shown in my video evidence.3.Ownership ************* Concerns: While user locks were mentioned, all devices are locked to an owner (iCloud lock or equivalent), making them unusable. This significantly affects their value and legitimacy.Companys ************************** 7, 2025: I filed a dispute with Liquidation.com, providing video and photo evidence.January 14, 2025: My dispute was denied, citing No guarantees regarding user locks. However, this does not justify the false advertisement of these items as used and powering on.Resolution Requested:Liquidation.com misrepresented the products and manipulated me as a buyer. This is unfair business.I request a full refund and will return the items at my own cost.The phones remain untouched in the box.I appreciate BBBs help in addressing this deceptive practice and holding Liquidation.com accountable.

  Business Response

  Date: 03/21/2025

  We received the customer's complaint, and appreciate the opportunity to research this matter and respond with a resolution. 

  The customer filed a dispute stating the following: "MISSING UNITS; Stated missing unit in dispute form: 94; 14-2 STR TRI-WIRE THHN B/W/G 300'' 94 $193.04 $18,145.76 1001465563. We have 2 partial rolls that are less than 1/4 full. Were missing multiple pieces, not limited to the 92 rolls but possibly a full pallet. 
  If someone could please reach out to us and let us know what to do moving forward I would really appreciate it!"  

  We had the customer provide us with an itemized list of the missing items, and resolved the customer's dispute by issuing a partial refund for $2,432.68 for 144 missing units the customer itemized, which was a *****% refund of the auction amount.  The customer also indicated some other units had notable damages and requested a refund for those additional items as well.  This lot was listed in RETURNS condition, which per our site definition of returns may have damages present.  We define RETURNS condition on our site as "Returns were sold to a customer, who then either physically brought the item back to a store or mailed it to a specified location.  Reasons for returning a product may not have any correlation to its utility (i.e.,size, color, model, etc.), and as a result may be in fine working order. The majority of returns, however, do have some operational and/or cosmetic problems. Depending on a company's return policy, these items may also reflect a measurable amount of use. In addition, since most of these items are sent through a reverse supply chain (e.g. from a customer back to a store or a centralized warehouse), they can show signs of further handling.  Returns may not come in their original packaging and often do not have any of the advertised documentation or additional parts and/or accessories. Accordingly, returns can exhibit a wide range of individual product and package conditions that can differ substantially from the original manufacturing."  Since the items were sold in RETURNS condition, no refund was issued for any items which were indicated as damaged on the customer's itemized list. 

  The customer was unhappy with our resolution and requested an escalated review of his claim.   After escalated review, there was no discrepancy found with the dispute resolution provided for transaction ID ******** and the resolution will remain as is. ?The customer was refunded at the **** value of the 144 missing units compared to the price paid, the units were worth *****% of the lot for a refund in the amount of $2,432.68, plus applicable premium and taxes. We reminded the customer we are an auction site, we do not offer a money back guarantee or return policy, all sales are final and sold as-is-where-is in accordance with our user agreement states.  We also educated the customer the per our user agreement which he agreed to before we could bid, in resolving a dispute it states the following: "Further, while our customer support team may help facilitate the resolution of disputes through various programs, we have no control over and do not guarantee any of the following: the existence, quality, safety or legality of items advertised; the truth or accuracy of User's content or listings; the ability of Sellers to sell items; the ability of Buyers to pay for items; or that a Buyer or Seller will actually complete a Transaction or return an item."  We offer the dispute process to ensure the integrity of our auction platform, and correct any errors with Seller's listings, and that does result in some refunds being issued if we find the items listed were not properly represented.  However, we found the items were properly listed as RETURNS condition, which guarantees some damage or functionality issues may be present.  We were only able to refund the customer for the items he claimed were missing.  

  We are awaiting the customer's wire refund instructions in order to complete his refund for the missing items.  We've sent 2 requests to the customer via email outlining what information is needed from his bank in order to release his funds via wire transfer.  Refunds can take up to 5 business days to process, and an additional 7 business days to be released by the customer's financial institution. The sooner he provides us with his wire refund instructions, the sooner we can get him his refund. 

  While we understand the customer may be unhappy with their purchase, the auction was properly listed by the Seller and accurately informed the customer of the condition of the items being sold in RETURNS condition.   Sellers are required to list the condition of the assets being sold, and include any guarantees in the listing details.  No assumptions should be made by the buyer of information that is not expressly provided by the Seller.  We hold the Seller liable for any misrepresentation within their auction listings, which includes quantity and condition.  After careful review of this matter, the customer has been fairly compensated for any missing items.  We are unable to honor the customer's request for a refund for the additional items the customer claims were damaged.  Our Terms and Conditions requires all bidders to acknowledge they have read and understand the condition of the merchandise provided in the Asset Information Section of each listing prior to bidding.  A Buyer is responsible for carefully reading the Listing and Seller Terms at the time of bidding, and Buyers bid at their own risk. Our Terms and Conditions state "A bidder in an auction format or a prospective Buyer in other transaction formats is making an unconditional offer to enter into a Listing Contract with the Seller. By submitting a bid or offer to Purchase, Buyer agrees they have read, fully understand and accept the Listing, the Listing Contract and the User Agreement." It is for these reasons were are unable to issue any additional refunds to the customer. 

  Once we have received the customers wire refund instructions, we can process the refund we are holding for the missing items.  If not wire refund instructions are received after 10 business days, we will automatically mail a check to the customer's registered address.  

  We appreciate the opportunity to bring this matter to resolution.

  Respectfully,

  The Liquidity Services Management Team

   

   

   

   

  Business Response

  Date: 03/21/2025

  Hello,

  I sent a response to complaint "Complaint ID  ********;  **** ******" but I had this window open as well and I believe I pasted the response from WORD into the wrong window.  The response sent actually belongs to 23091743.  Can you move this response for me to the correct complaint, so I can then respond to this one with the correct information.  Thank you. 

  Customer Answer

  Date: 03/27/2025

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 23070000
  
  Liquidity Services responded to a claim about transaction ID ********,  this looks to be about some missing Rolls. My case corresponds to a totally different transaction (Transaction ID: *********, which is about qty ten (10) iPhones. Please send this message to the company Liquidity Services, so they can get the right case and comment about it.
  
  
  Regards,
  
  ****** *******
  
  
  
  
  
  
  
  
  

  Business Response

  Date: 04/30/2025

  The devices purchased in transaction 10013873 were listed in USED condition, and the auction stated the devices power on, require repairs, and user locks are present. The exact verbiage from the auction details is listed below for reference:

  - All phones power on.
  - Units were minimally tested. Required repairs, including screens, batteries, or other components are possible.
  -Mixed carriers including Carrier Unlocked, ******** Etc.
  -No guarantees regarding passcode locks, user locks, etc. Third party ******************** may be required to unlock devices. User locks are there.

  These devices are typically sold to electronic refurbishers who utilize 3rd party sites to remove the iCloud user locks.  The presence of an iCloud user lock does not indicate a phone has been reported stolen.  The vast majority of these devices are received from major carriers as part of the device trade in process.  If users forget to turn off their "find my iPhone" locator when resetting their device prior to shipping it back to the carrier for trade-in credit, the phone retains the iCloud user information that was used to sign into the device.  The iCloud lock can be removed utilizing 3rd part sites who can run an IMEI check and provide work-around steps to wipe the iCloud lock from the device.  We are not affiliated with these sites, and don't recommend any site specifically, but there are legitimate 3rd party sites which can be found online and used to remove the iCloud user locks from devices. 

  The devices themselves were guaranteed to power on, and in working the customer's dispute which he filed on 1/7/2025, and video support provided by the customer showed the devices all powered on and displayed the iCloud login screen.  Some devices showed to have cracked screens, however the auction stated repairs would be required which included screens, batteries, and other componets. We felt the devices met the stated guarantees listed in the auction details, and resolved the customer's dispute denying the request for a refund. 

  It's important for customers to fully read and understand the condition and any guarantees listed in the auction prior to bidding.  All sales are final, and we do not offer a return policy since these items are sold through auction.  After careful review of the customer's complaint and prior dispute filing, we are unable to honor the customer's request for a refund.  We uphold the original resolution of the dispute as denied based on our terms and conditions, and the detailed auction listing properly outlined the assets as USED condition which required repairs and were expected to have user locks present.  The assets received appear to have damage to the screens, which was the condition they were expected to be received in, and the customer's video support showed all devices powered on. 

  Used assets are defined by our site as: "Used assets were previously sold, put into use and possess noticeable cosmetic defects and blemishes, including but not limited to dent, scratches and signs of age. Since these assets are usually pulled from a working environment, they rarely come in their original packaging and rarely contain any documentation,additional parts and/or accessories. They are minimally tested to meet the basic requirements of functionality, and therefore may not be in optimal working condition as they may require additional maintenance and repair."  The devices received by the customer powered on which meets the basic requirement for functionality, and also require repairs which aligns with use USED condition assets.  We are denying the customer's request for a refund, and upholding our original decision to deny the customer's request to return the devices back to the Seller. 

  Respectfully,

  The Liquidity Services Management Team 

   

• Initial Complaint

  Date:03/06/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Disputed Transactions Details:Transaction 1:Amount: $748.93 Merchant: Liquidation (via PayPal)Purchase Date: February 28, 2025, 04:45 AM ET Posted Date: February 28, 2025 Spend Category: Merchandise - Durable Goods, Not Elsewhere Classified Transaction 2:Amount: $1,627.05 Merchant: Liquidation (via PayPal)Purchase Date: February 28, 2025, 04:42 AM ET Posted Date: February 28, 2025 Spend Category: Merchandise - Durable Goods, Not Elsewhere Classified Reason for Dispute:The items I received were not as described in the auction listing. While they were sold as "used" with an expectation of wear and potential repairs, the actual condition was far worse than reasonably expected. Specifically:Multiple screens were completely shattered and unusable, beyond reasonable refurbishment.The items failed to meet even minimal functionality as required in the listing description.The severity of the damage was not disclosed in the listing, constituting a material misrepresentation.I initially attempted to resolve this issue directly with the seller, but they refused to provide a refund despite the clear discrepancies. Given the circumstances, I am requesting a chargeback under the category of "Merchandise Not as Described" or "Defective/Damaged Goods."I have attached supporting documentation, including images of the damaged items and correspondence with the seller. Please review this evidence and process my dispute accordingly.If additional information is required, please let me know. I appreciate your prompt attention to this matter.Sincerely,******* ******

  Business Response

  Date: 03/11/2025

  As per our site definitions, "Used" assets were previously sold, put into use and possess noticeable cosmetic defects and blemishes, including but not limited to dent, scratches and signs of age. Since these assets are usually pulled from a working environment, they rarely come in their original packaging and rarely contain any documentation, additional parts and/or accessories. They are minimally tested to meet the basic requirements of functionality, and therefore may not be in optimal working condition as they may require additional maintenance and repair.

  The customer purchased 2 "used" condition lots of phones, and the auctions both outlined the devices are minimally tested to meet the basic requirements of functionality, and therefore may not be in optimal working condition as they may require additional maintenance and repair.  The auctions also state " Units require some degree of repair or refurbishment, including the repair of screens. " and outlines the devices are sold "as-is".  In reviewing the customer's dispute, it was determined the devices aligned with "used" condition as the devices powered on and required repairs to the screens.  We did not feel the Seller misrepresented these devices, and denied the customer's request for a refund.  I've attached a copy of the auction details which outlines the conditions the devices are sold in and any guarantees by the Seller.  

  Because the customer has filed a chargeback with his credit card company, we can not provide any resolution through this channel.  We will work with ****** and the customer's credit card company to bring this matter to resolution.  The customer's bidding privileges will be suspended as a result of the chargeback filing,  in compliance with our terms and conditions.  Once ****** resolves the customer's chargeback request, the customer will be notified by ****** of the final resolution.  

  Regards,

  The Liquidity Services Management Team 

• Initial Complaint

  Date:02/22/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On November 29, 2024, I received 25 cans of baby formula that all expired nearly two months ago on October 7, 2024. The old Target clearance stickers were still on the cans, showing prices that were about half of your regular pricing. Some cans were dented, and others were busted open, creating a huge mess.Had I not noticed this gross oversight by your staff, it could have made my baby sick or even resulted in severe consequences. While one expired can may not have posed a significant risk, I purchased enough for her to use through the end of April, by which time it would have become a serious health hazard.Additionally, I have evidence that your staff was aware of this issue months before my purchase and shipment.I do not want a refund; instead, I would like the same product with a decent expiration dateMay 2025 would be acceptable.If you do not have any non-expired baby formula available, I would like a refund of the actual replacement cost based on Amazon's current pricing, totaling $874.57 ($1.17 per oz x ***** oz).I notified your staff of this issue on December 1, 2024, and again on December 8, 2024, but the matter remains unresolved.

  Business Response

  Date: 03/11/2025

  Thank you for the opportunity to research this matter and respond. 

  We found the customer's email dated December 9, 2024 in which he made us aware of the expired baby food purchased.  We responded the same day advising the customer how to return the items for a refund.  The customer did not follow the steps necessary to upload photos of the item received to request a pre-paid return label to return the items for a full refund.  We offer a 30 day money back guarantee on all the products we sell, if the formula was expired, dented, opened, or if the customer just didn't like it and wanted to return it we would have happily provided a pre-paid return label to send the items back for a refund.  Unfortunately, the customer did not provide photos of the expiration dates on the products or photos of the dented cans, and our returns department would have required photos in order to request a return label since this is a stand process for all returns.  A return label would have been provided to ship these items back for a refund has the customer requested a return. 

  The customers claim that we failed to provide assistance is unfounded, I've included the email exchange below that we had with the customer on 12/9/2024, and as you can see we gave step by step instructions on how to easily request a return label to ship these items back.  If the customer was logged into their account, they could have requested to return this item, uploaded a photo of the dented cans or expiration dates, and we would have provided a label same day to ship the items back.  It appears  the customer wanted a refund without providing proof of what was received, and also wanted to be refunded for more than the purchase amount-which we can not do.  If the customer wants to return the items to **, we'll be happy to accept the items back even though they are now outside our return period.  I have attached a pre-paid return label for the customer to ship the 25 cans of formula back to us.  Once received, we'll inspect the items and process a refund up to the full amount of the purchase amount paid for the items.  Please see the attached return label to ship the items back for a refund.  

  Respectfully, 

  The Liquidity Services Management Team 

   

  E-mail Sent on Case 09 Dec 202408:57
  From: *******************************************************************************************************************
  To: *************************************
  
  Subject: Case [*******] - Re: Order ****** confirmed
  Body: Thank you for contacting Customer Support. We apologize for the inconvenience. At this time, we ask you to log in to your account and request a return or replacement this way. After going to your order history. Please scroll to the bottom of the page where it says help and support. Under the help and support section there will be an option for the return portal.

   

  Case created with subject: Re: Order ****** confirmed
  To: *******************************************************************************************************************
  Description:

  It's been eight days with no response. A few days I can understand but eight is excessive. 
  I will give tomorrow to resolve this before I escalate the issue. 
   I just received my 25 cans of baby formula that all EXPIRED nearly two months ago on October 7, 2024. Because you figured why not, the old Target clearance stickers were still on the cans for about half your regular pricing. Some of the cans are dented, some are busted open. 

  Had I not noticed, this gross oversight by your staff could have made our baby sick or even resulted in death. One can now might not have done much, but I purchased enough for her to use it through the end of April. By then, it would have been a real risk. 
  It doesn't help that I have proof your staff was aware of the problem months before our purchase and shipment. 
  I do not want a refund. I want the same product with a decent date lead--May 2025 is fine. 
  If you don't have any non-expired baby formula on hand, I would like a refund of the actual replacement cost based on Amazon's current pricing--$874.57 ($1.17 per oz X 747.5 ozs)
  ************************************************************************
  If not, I will report this to both your Maryland state officials as well as my Virginia state officials, as selling expired baby formula is illegal. Expect investigations and fines far exceeding my simple replacement request if nothing else. 
  Sincerly,
  *** ******

  Customer Answer

  Date: 03/20/2025

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 22978108
  
  I am rejecting this response because: The company is flat out lying to cover their mistake and still refusing to do the right thing. You will notice that they attempted to embarrass me by posting one of my messages to them and saying I had not provided any photos of the damaged cans or the fact that every single one of them were expired. 

  Except, in that VERY SAME EMAIL, I did attach photos of both of those things. I have attached them here as proof. After sending that email, there was no response from Secondipity for eight days. I only received a response after I sent a second email.

  Furthermore, I have attached proof that they sold expired formula--this exact same product, to another customer and admitted the mistake prior to my purchase--see the verified customer review on the *** product page and the employee response. 

  So why not just simply return the items back then? Two reasons. One Secondipity's return process required a 6 or 7 step painful process for each item. That is fine if you are returning a single item but having to do that exact same process for each of the 25 cans? It would have taken an hour or two---something that shouldn't have been required since this was their major mistake. The second reason is that I ordered these during a limited time Black Friday sale when their website was struggling and discounts were really good. It seemed wrong to not get them replaced--which is all I was asking for in my email--not a refund and not a larger refund IF they had in-date product. 

  It is just wrong for this company to send damaged and expired BABY formula, create roadblocks to getting money back, and then blame the customer. It also appears they are still selling this formula--have the checked the dates on these cans??
  

  Secondipity can either refund me in full or replace the cans with in-date product to close this matter. 

  
  Regards,
  
  ******* ******
  
  
  
  
  
  
  
  

  
  

  Business Response

  Date: 04/29/2025

  We provided the customer a return label to ship these cans of formula back to us in order to receive a refund or replacement.  We offer a 30 day money back guarantee on all our products sold through **************.  The customer is refusing to return the items, and although we've provided him a label to do so, he still feels it's too much work to put the items back in a box and ship them back with the label we provided him.  Unfortunately, we are unable to further assist this customer.  He's unwilling to return the items, therefore we can not refund nor replace the items.  It's been well outside our return policy, and we now consider this matter closed with no additional solution to be offered.  Just because the buyer wants a refund and cant be bothered returning it, is not a valid reason to require our business to refund them.  If the buyer was not satisfied with their purchase, for any reason, we provide a return label to ship it back for a refund or replacement.  If the customer refuses to return the item, we close the return request and once the 30 window to return has expired, we are not obligated to take any further actions.  Our policy is plainly stated on our website on the steps to return, our return timeframe, and our money back guarantee to refund/replace upon return.  Unfortunately the customer just wants to keep product and be refunded, without following our return guidelines. There really isnt much to say, other than "No- we can not honor this request".  We've closed out the return label we previously provided since the customer has refused to return the items back.  The customer's account has been blocked from purchasing from our store due to these unrealistic demands for refund without return.  We have no further resolution to offer the customer since the customer is un-willing to utilize the return label we previously provided. 

  Respectfully,

  The Liquidity Services Management Team 

• Initial Complaint

  Date:02/04/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In early December I purchased two separate transactions both were $2500 or more. The company blatantly lied about the contents and didnt follow their policy stated online. When I arrived at the warehouse for pick up, both pallets were severely missing items I contacted the company telling them that all of the highest value items in my pallet were missing and even the lower value items that werent missing were severely damaged and gutted for parts. The representative told me it is not their responsibility and to talk to the warehouse when I spoke to the warehouse, they told me it was not their responsibility and to speak to a representative. I was told that if I didnt take the merchandise, I would be charged a cleanup fee for leaving it. when I got home I called the company again to open a claim about the missing merchandise. They told me that since it had been removed, they were unable to offer any resolution, even though I had proof while I was at the warehouse of the missing and damaged goods. as other complaints have stated they immediately disabled my account so I couldnt access the transactions. After going down a dive of online reviews, its clear this company scams very frequently. I sent them my proof of their wrongdoing and the companies response was laughably dismissive, clearly ignoring the proof that I Had provided. This company sells Merchandise that has been completely stripped for parts. This should be listed in the salvage category and not returns. The company doesnt follow their own policy to incorrect and scam listings. Clearly this company is aware of the issue and offers no protection to the buyers. As I stated, I was willing to leave the pallet at the warehouse and even return it once I got home and pay the shipping fees, but the company continues to fight back and offer no resolution.. anyone with access to search online can look up this company and see its nothing but bad reviews about them scamming people.

  Business Response

  Date: 03/03/2025

  Unfortunately we are unable to assist the customer through this channel with a resolution to their issue due to pending chargebacks with PayPal. 

  The customer purchased two RETURNS condition lots (transactions ******* and 9964406) and immediately filed a chargeback stating the following:

  "Buyer filed chargeback on Trans. ID: *******. Chargeback Note: Tons of these items were missing from the order. Most of the top value items were either missing, extremely damaged, or had different items inside of the boxes. Ive been ordering from you guys for years and have never had an issue like this. When I spoke with the warehouse they said they had no control over it and to call the company number. The company number denied being responsible and told me to talk to the warehouse. They basically offered no solution even though I was willing to leave the items at the warehouse instead of taking them. I will upload pictures of some of the items I received and am hopeful we can reach a resolution."

  We offer a dispute process to our customers to help remedy any lots that are missing items greater than the stated quantity variance, or that were misrepresented by the Seller.  The buyer is familiar with our dispute process as he's filed 2 prior disputes in September 2024.  It's unfortunate the customer felt it necessary to chargeback the purchases, as this results in deactivation of the buyer's account as pursuant to our terms and conditions. Had the buyer filed a dispute on each transaction, we could have contacted the warehouse to confirm the lot was missing items as the time of pickup and provided a partial refund or approved the pallet to be returned.  Filing a chargeback ties our hands, and limits our ability to work out a resolution. 

  We will work with ****** on a solution to the chargebacks, however we are unable to provide any assistance to the customer until the chargebacks have been resolved.  We have provided all the necessary documents as requested by ******, and are awaiting an outcome.  ****** has up to 90 days to resolve this matter, and any resolution will be communicated by ****** directly. 

  Respectfully,

  The Liquidity Services Management Team 

   

  Customer Answer

  Date: 03/13/2025

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 22900330
  
  I am rejecting this response because: the company is still lying about their policy and return process. They claim that since the items were removed from the warehouse they are not responsible. However i have video evidence of being at the warehouse and showing the incorrect and missing items. The warehouse takes no responsibility in the condition of items, they tell you to contact the company phone number. When you contact the company phone number they tell you that it is due to negligence at the warehouse. They send you on a runaround with no solution and threaten you with cleanup fees if you dont remove the merchandise that they misrepresented. Of course i filed chargebacks because what this company is doing is fraud and they should be held accountable for their wrongdoing and they are well aware of the issue. It takes about two minutes of researching this company to see that this is a common scam they pull. Just look up liquidation . Com scam and you will see plenty of pages about their nefarious activity. 

  They grossly misrepresent the category of returns and even have a seperate category of salvage which these items should have been placed in. They deleted my account as soon as the chargeback was started to erase any history of correspondence on the site. This is incredibly shady business practice and the executives of this company should be in jail for this fraud. Luckily Ive filed a police report to show further evidence that this company scammed me and plenty of other customers. Looking forward to hearing what other load of bs this company has to lie about.

  
  
  Regards,
  
  **** ******
  
  
  
  
  
  
  
  

  
  

  Business Response

  Date: 04/21/2025

  The customer's chargeback filings have been resolved with the payment processor and the customer was refunded as the outcome on 3/25/2025.  The customer's account will remain deactivated as a result of the chargeback filing.  We refer the customer to our site's terms and conditions which he agreed to upon registering a buyer's account, and had to acknoweldge upon placing a bid:  ********************************************************;

  An excerpt from the terms and conditions outlines the buyer is entering into a listing contract with the seller if his bid is accepted.  It is the buyer's responsibility to remove the items from our warehouse in a timely manner, and it is the buyer's responsibility to inspect the items and file a dispute if any errors have occurred.  Unfortunately the customer did not follow these guidelines, and immediately filed a chargeback instead.  We've included an excerpt from the terms and conditions which outlines any attempt to rescind payment will adversely affect the buyer's ability to do business with us in future, which is why his account was deactivated.  The customer has retained possession of the product, and the outcome of the chargeback resulted in the customer being refunded by his financial institution, and we consider this matter resolved.  

  Listing Contract Policy:

  3.Offer Made by Buyer: From a contractual standpoint, a prospective Buyers bid or other offer to purchase is a contractual offer. A bidder in an auction format or a prospective Buyer in other transaction formats is making an unconditional offer to enter into a Listing Contract with the Seller. By submitting a bid or offer to Purchase, Buyer agrees they have read, fully understand and accept the Listing, the Listing Contract and the User Agreement. Further, by submitting a bid or offer to purchase, Buyer agrees that if such Buyers bid is accepted by Seller, Buyer will pay for and remove the Assets (which removal will occur no later than ten (10) Business Days from the time and date of the delivery of the Buyers Certificate by e-mail, unless a different date and time is specified in the Listing Contract or mutually agreed to in writing by Buyer and Seller).

  Exception #2 Rule for Deliveries of Retail Goods Made Free Carrier (FCA) Buyers Location on Liquidation.com or ******************************** limited circumstances, a Seller using Liquidity Services Liquidation.com or Liquidation.com Direct marketplaces may only permit Buyer to inspect Assets once the Assets are received by Buyer at its designated location. This most frequently occurs with black wrap pallets wherein a retailer creates the pallet and bill of lading and the pallet is sold with no processing by Liquidity Services or, alternatively, with a truckload of Assets that are routed directly from a retailer to a Buyer after the winning bidder is identified. In such circumstances, Buyer must make a claim for any incorrect or inaccurate Listing description of the Assets within three (3) Business Days after delivery of the Assets to Buyer. Thereafter, Buyer waives any right to make a claim against Seller for breach of ******* limited warranty of description in a Transaction. Liquidity Services customer ********************** department accepts and reviews legitimate claims solely as a service. Where Buyer has a legitimate claim, as determined by Liquidity Services in its sole discretion, refunds or returns of merchandise must be approved by Liquidity Services customer ********************** department. All decisions of the customer ********************** department are final. Any attempt to rescind a payment or return Assets prior to an authorization by Liquidity Services will cause a delay of claim resolution and may adversely affect Buyers ability to transact additional business on our Site.

• Initial Complaint

  Date:01/31/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I won an auction on liquidation.com for "undeliverable mail" This was supposed to be mail that could not be delivered by the **** Postal Service and was returned and subsequently auctioned off to the highest bidder.Upon receipt of my packages, I found that absolutely none of this trash was anything that had ever been mailed. All of the packages were in brand new, never labeled **** envelopes. There was no indication that any label had ever been placed on any of these packages or envelopes. Upon opening the packages and envelopes I found that it was all junk, just trash to be thrown away. hundreds of old greeting cards, the exact same card, hundreds of them in different brand new, never mailed envelopes. A few more trash trinkets never actually shipped to anybody.Not one piece of this so called undeliverable mail, had anything inside the package or envelope other than the trash. There was no invoices, receipts, letters, or anything else to show that someone had ordered or asked for these things to be mailed. It is painfully obvious that someone is stuffing **** envelopes and boxes with flea market trash and auctioning it as "undeliverable mail" Now, I filed a dispute with Liquidation.com on their official website. I was sent instructions to add photos, videos, and all the information. I complied with every request. Even sent multiple videos because their website limits video size to very small files. So I send multiple very small file videos to prove I was scammed. They still denied my claim. This seller on their site is a scam artist operating a mail scam. And this needs to be stopped.

  Business Response

  Date: 02/21/2025

  
  We have received the complaint filed by the customer and appreciate the opportunity to research this matter and provide a response. 

  We reviewed the customer's claim that the items received were not as advertised, and contacted the Seller to seek additional information and photos of what was included in the shipment.  Sellers are required to list the condition of the assets being sold, and include any guarantees in the listing details.  No assumptions should be made by the buyer of information that is not expressly provided by the Seller.  We hold the Seller liable for any misrepresentation within their auction listings.  After careful review of this matter, the customer's claim that the items were listed in a way to be misrepresented was determined to be accurate.  We found the Seller improperly listed items as "undelivered post", however the photos provided by the buyer do not support this.  We are honoring the customer's request for a refund, and charging the Seller for an improper listing.   We've also warned the Seller that listings in which there is purposeful misrepresentation will result in their ability to sell to be revoked.

  We appreciate the customer for bringing this matter to our attention.

  Respectfully,

  The Liquidity Services Management Team 

  
  

  Customer Answer

  Date: 03/11/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  I appreciate this company doing what is right and providing me with a full refund.  This is how a great company does business.
  
  Regards,
  
  ***** ********
  
  

• Initial Complaint

  Date:01/24/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a car their online auction on ********* 27, 2024. the seller refused to release for pick up and they charged me so called buyer premium of $443.75. They tried to contact them several but they were not willing to resolve this issue. Normally they sell government surplus items online and they charge %12.5 of the sale price which is too much. Their business practice is monopoly because it is only one who does that kind of business. Thanks.

  Business Response

  Date: 02/19/2025

  To whom this may concern,

  Thank you for allowing ******** the opportunity to review Mr. ********* dispute. 

  Mr. ********* was notified on January 24, 2025, that a refund was issued minus the buyers premium as agreed to in the Terms and Conditions.

  On February 14, 2025, received a chargeback from ****************************** institution. The request for full reimbursement will not be reviewed through the chargeback.

  Thank you,

  Customer Support Management 

  Customer Answer

  Date: 03/14/2025

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 22855536
  
  I am rejecting this response because:
  
  
  Regards,
  
  ****** *****
  
  
  
  
  
  
  
  
  

  Business Response

  Date: 04/25/2025

  To whom this may concern,

  Mr. ********* was allowed over 2 months to remove the asset. Per the terms and conditions. assets not removed within 10 business days will be defaulted. In this case a refund minus the buyers premium is issued. 

  Mr. ********* has since filed a chargeback after ******** issues the refund on January 10, 2025. 

   
  Thank you,

  
  Customer Support Management 

• Initial Complaint

  Date:01/18/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear BBB,I am filing a complaint regarding a recent purchase I made from liquidation.com where they advertised branded products from well-known companies at wholesale prices. However, upon receiving the items, I found that only very few were branded, while the majority were low-quality, unbranded productsmany of which were damaged.I paid much more than the retail value for these items under the impression I was purchasing quality branded products, but I received substandard goods that are not worth the price. I am requesting a refund for the discrepancy between what was promised and what was delivered.Thank you for your assistance in resolving this matter.Sincerely

  Business Response

  Date: 01/21/2025

  The auction listing purchased included the following terms for sale in the auction details"

  Includes:
  Various branded and non-branded tools.
  Auction will Include:
  * 45 Husky, Dewalt, ***** Ryobi, **** and more Mix tools
  * 168 Pliers, Cutters, Screwdriver, bits, mix tools and hardware
  All are shelf pull, no damaged, no open packages.
  Never been sold.
  Repeat items are included.
  Buyer may not receive items exactly as pictured.
  If items in pictures are out of stock then similar items will be added.

  The auction did not guarantee all tools would be branded, and specifically state "brand and non-branded tools" would be included, and repeat items are possible.  Because the manifest for this auction did not list specific items, and only provided a count of items (Description: Husky, Dewalt, ***** Ryobi, ****, Mix tools;  Quantity 213), this dispute filed by the customer on 10/28/2024 was denied.  The buyer stated in his dispute "bunch of generic junk not what advertised i am new at this and i fell in with a box of junk with a few good products".  The picutres provided by the customer of what was received, were the same products pictured in the auction listing, so we felt confident the buyer received what was advertised.  We also advised the customer the auction did not state 100% of the items would be name brand products, and the auction stated a "mix tools" and "brand and un-branded tools" would be included.  We confirmed through the customer's pictures he provided that all items received were new-unopened items in original retail-ready packaging.  The customer was not happy with this resolution, and responded back to the denial confirmation stating that items were "damaged and non-functional".  The customer then provided photos showing items were not in seal packages and photos of broken screwdrivers.  Unfortunately the customer original claim was that items were non-branded, and he did not mention anything about damaged product.  We feel this was just an attempt by the customer to circumvent our decision to deny his original dispute.   We advised the customer the dispute would remain denied, our resolution was final, and since he did not include this claim of damage with his original dispute, we could not after months open a new dispute for a damage claim.  The seller had already been paid, and any claims by the customer must be made within  business days of receiving the product. 

  We are confident the customer received what was advertised, the auction photos match the same products the customer received in his photos, and the auction stated "branded and un-branded tools" would be included.  There was no guarantee on the manifest of the count of branded tools, nor the mix (% of branded vs. un-branded).  It is the customer's responsibility to fully read and understand the auction listing, terms of sale in the auction description, and be familiar with the manifest of items listed in the auction. 

  Unmanifested lots are risky, and buyers should only purchase an unmanifested lot if they are familiar with the risks involved.  There were no guarantees of what would be received other than branded and un-brand new tools, and the items were shelf pulls in retail-ready packaging. Since itemized manifests are not available for these types of lots, disputes are not typically honored other than the count of items.  The buyer assumes all risks, and must rely solely on the auction description and any images provided prior to bidding.  
  While we understand the customer may be unhappy with their purchase, the auction was properly listed, and outlined only a branded and un-brand mixed tools would be included in the shipment.  Our Terms and Conditions require all bidders to acknowledge they have read and understand the condition of the merchandise provided in the Asset Information Section of each listing.  Since there is no manifest for this lot, the customer's claim that the items were listed in a way to be misrepresented is unfounded. 

  We are unable to honor the customer's request for a refund, and uphold our decision to deny the customer's original dispute claim.

  Respectfully,

  The Liquidity Services Management Team

  Customer Answer

  Date: 01/22/2025

  
   Complaint: 22558315
  
  I am rejecting this response because: 98% are damaged 
  
  
  Regards,
  
  ******* *****
  
  
  
  
  
  
  
  
  

• Initial Complaint

  Date:01/15/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Full Description of the Issue:I am filing this complaint regarding disputes with Liquidation.com for the following transactions:Transaction ********: "3.0 Carat White Brilliant Round Cut VVS1 CVD - HPHT Diamond"Transaction ********: "2.0 Carat White Brilliant Round Cut VVS1 CVD - HPHT Diamond"The items were advertised as lab-grown diamonds, but after testing by a registered jeweler, they were found to be Moissanite. The tests included:QDM Microscope Examination: The serial number on the stones, GRA ********, was checked. When entered into the labs website (*******************************), it confirmed the stones are Moissanite, not diamonds.Visual Inspection: A loupe and microscope confirmed the material as Moissanite.I provided Liquidation.com with this evidence, including photos of the serial number and the verification report from the website. Despite this, they have demanded additional costly testing and refused to reimburse third-party appraisal fees, which is unreasonable given the substantial proof ************** Violations: Liquidation.com has engaged in:Fraudulent ************************* Advertising: Selling Moissanite as diamonds violates 15 U.S. Code 45.Consumer Protection Violations: Deceptive practices under the Uniform Deceptive Trade Practices Act (UDTPA).********-**** Warranty Act Violations: Breaching the implied warranty of merchantability by misrepresenting the product.Resolution Requested: I am seeking:A full refund of $751.17 ($534.43 + $216.74).Acceptance of the return of the items.If unresolved, I will escalate this matter to the ************************ (***) and pursue legal action.This version is concise but includes all necessary details. Let me know if you need further refinements!If unresolved, I will escalate this matter to the ************************ (***) and pursue legal action. --- This version is concise but includes all necessary details. Let me know if you need further refinements!

  Business Response

  Date: 01/27/2025

  We've received the customer's complaint, and are providing a secondary review of the evidence provided to determine if the Seller was in violation of our terms and conditions.  We've requested additional documentation from the Seller, and are providing the Seller with the testing results provided by the customer, and are requesting a resolution on the buyer's behalf.  We will contact the customer through our Disputes resolution process, and confirm if a refund can be provided.  The seller may require the gemstones to be returned for validation prior to agreeing to a refund.  In any event, we do not allow Sellers to sell counterfeit items, this includes gemstones misrepresented as "lab grown" if they are indeed moissanite.  The customer should expect an email with a final resolution in 1-2 business days. 

  Respectfully,

  The Liquidity Services Management Team 

  Business Response

  Date: 01/27/2025

  In reviewing the customer's complaint, we found this has already been resolved.  The customer was provided return shipping labels on 1/21 for transaction 10018258 and 1/23 for transaction 10018214.  We provided the Seller with the inspection report and testing conducted by the customer, and the Seller agreed to a full refund, so the return labels were provided for the customer to return the diamonds back to the Seller.  We tracked the two labels, and both appear to be in transit on their way back to the Seller.  Once they are delivered, the Seller has 48 hours to inspect the items received were what was originally shipped out, and then the refund will be processed back to the customer. It appears this one was just a timing issue, the customer filed the ******************** complaint before we resolved the disputes on 1/21 and 1/23, so it appears this was resolved in the buyer's favor and he will be refunded in full once the items are received back and inspected. 

  Respectfully, 

  The Liquidity Services Management Team 

• Initial Complaint

  Date:01/15/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  09/04/2024 Order ****** placed. $8.81 for a swimsuit 09/12/2024 Order delivered. Swimsuit received. Didn't fit.09/30/2024 Return requested through website portal. I could choose between $8.81 back to my card, or $18.81 Secondipity store credit. I selected the latter. 09/30/2025 Return confirmed by email.10/23/2024 Gift card received via email.01/15/2025 Shopped online to use my credit and found Secondipity stopped selling clothing, home goods, baby products, and more. They only sell consumer electronics and home improvement.01/15/2025 via email, requested refund for original paid amount ($8.81) and customer ********************** refused twice.The store is completely different now without any warning. If I had been notified it would be changing, I would have used my credit while they had items I use. I am owed an $8.81 refund.

  Business Response

  Date: 01/27/2025

  We were able to confirm the gift card issued as the refund has not been redeemed, and were able to request the vendor to deactivate the gift card so we could re-open the customer's return request and process the return back to their credit card used to make the purchase.  We've confirmed the gift card was successfully deactivated, and the refund has been re-issued to the original form of payment.  Typically funds are received back within 3-5 business days.  We hope this resolves this matter for the customer.  

  Respectfully,

  Secondipity Management

  Customer Answer

  Date: 01/29/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  **** Marie ***********************