Business Profile

Online Auctions

Liquidity Services Inc

Complaints

This profile includes complaints for Liquidity Services Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

177 total complaints in the last 3 years.
74 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:12/27/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dates of Transactions 11/23/2023 & 11/25/2023. Amounts of Transactions $ 278.25 and $379.00(approx) These were both online auctions on www.liquidation.com. whose parent company is Liquidity Services. The merchandise was misrepresented in both of the auctions that I bid on. When I disputed this information with the company-they added information to the description line of the auction and told me that it clearly stated that from the start. This is inaccurate information. In my dispute I explained that in NYS it is a class A misdemeanor. The company response was to ignore me, and take away all my account access so that I no longer can view my transactions on their website. One of the packages from the auction was received- the second package they delivered to a completely different address and the company told me that was not their problem, I needed to dispute that with the shipper. This is a very disreputable company and I would not recommend anyone doing any business with them.
Business Response
Date: 01/11/2024
Both of the transactions purchased were listed as: 2 New Unlocked *** ****** Smartphones 6.9in 4GB/64GB *******
The auction description stated these devices were not ***** products, had an ******* 10 operating system, and the packing list included a note also which stated "***Note: This is not an ***** product". I've listed the details of the auctions below for reference. Changes are allowed by Sellers to correct auction listings, but are not allowed once the auction has closed. We keep a detailed activities log of all auctions to ensure any changes are recorded, and to ensure the integrity of information being provided. The timeline of both auctions shows the auctions were created, published as visible and opened for bids, and then closed, there are 0 records of any revisions made to either of these auctions once they were published. Neither of these auctions show a history of any changes or corrections by the Seller after they went live, so the customer's claim that details were added to the listing after she had paid for them could not be verified. We denied the customer's first dispute since the auction clearly stated the devices were not ***** products. The customer's claim that the second package was not received was also denied, as the tracking showed *** attempted to deliver the package but was unsuccessful and the package was held at a *** Access Point location which the customer eventually picked up from. ******************************************************************************************************; The *** investigation was closed and proof of delivery was provided and *** confirmed the customer did in fact receive the package.
The customer has since filed a chargeback for transaction ******* claiming the items were not as described, so we are currently working with the payment processor to provide all the documentation to settle the credit card dispute. As per our terms and conditions, if a customer attempts to rescind payment, their buyer's account is deactivated as a result. This is why the customer's account has been deactivated. Credit card chargebacks can take up to 90 days to resolve as the payment processor reviews the evidence provided by the merchant and the customer, and the customer must now work with her financial institution as it relates to the progress of the chargeback. We found the Seller properly listed the items for sale, and also confirmed with *** the customer did in fact receive the shipment which they claimed was not received, and we stand behind our original decision to deny the customer's request for refund.
The auction timeline is listed below for reference, no revision dates were listed. Also the auction details clearly state the devices being sold are not ***** products.
Auction Timeline
Created: 2023-11-22 22:28:45
Visible: 2023-11-22 22:35:00
Open: 2023-11-22 22:35:00
Close: 2023-11-23 17:35:00
Auction Details:
Quantity: 2 *** ****** Smartphones
Model: ********* (Not ***** Product)
Back cover: 3D electroplated glass back cover
Chip: ******* *****core CPU
Network standard: Mobile 3G ****** 4G LTE, ********/1900/2100, **** frequency dual card dual standby, Nano SIM card
Screen size: 7.1 inch HD+ high-definition water drop screen (the display adopts a beautifully curved rounded corner design, inch is the diagonal length when the rounded corners of the display are stretched to a right angle)
Resolution: 480*1014 pixels
Running memory (RAM) 4GB
Body memory (ROM) 64GB
Face recognition, with WIFI+BT+FM,GPS
******* 10
Support memory card: maximum support expansion 64G
Front camera 2 million pixels, f/2.0 aperture, fixed focal length
Rear camera 5 ** (color, f/1.8 aperture) autofocus
Battery capacity 2800mAh mAh, 3.5mm **** earphones, Micro usb Charging cable
Shipping standard: mobile phone + packing box + manual + head charger + USB cable + earphone + mobile phone protective film + protective cover
Box size: 178*97*58.5mm Full set weight: 400g

Packing list:
Each Phone includes:
1x Smart Phone
1x User Manual
1x Phone Case
1x USB 5 Pin Cable
****** Earbuds
1x USB Wall Charger
1x Tempered Glass Screen Protector
***Note: This is not an ***** product
Country of Manufacture
*****
Initial Complaint
Date:12/21/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
[email protected] Nov 21, 2023, 1:21?PM to me Congratulations, ***** *******! You are the high bidder on QAL #**********, ****** *********** Parts washer. Model ********. BUYER (#******) Name: ***** ******* Company: *******,***** Title To: ***** ******* Phone: ###-###-#### Email: ***********@*****.com Address: ***** ****** *** **** seaford, DE ***** SELLER (#*****) Agency: ********** ************ **** ******* *********, DC Contact: *** ******** Phone: ###-###-#### Email: *********@*****.com Address: **** ****** ** Hyattsville, MD ***** ITEM INFORMATION FOR ASSET ID: **** Item: ****** *********** Parts washer. Model ******** Photo: ****** *********** Parts washer. Model ******** Pick Up Location: **** ****** **, Hyattsville, MD ***** Inventory ID: **** Account ID: ***** Condition: Used/See Description Quantity: 1 each Make/Brand: Not Provided Model: Not Provided VIN/Serial: Not Provided Model Year: Not Provided Meter: Not Provided Title Restrictions: Not Applicable Date Item Amount 20 Nov 2023 10:03 PM ET ****** *********** Parts washer. Model ******** USD $525.00 Buyer's Premium 12.50% USD $65.62 Taxes Tax: USD $31.50 BP Tax: USD $3.94 Total USD $626.06
Business Response
Date: 01/08/2024
To whom this may concern,
Thank you for allowing GovDeals the opportunity to review ******************' dispute.
Please refer to the REMOVAL Terms listed on the Lot Details page prior to bidding:
Removal
Pick up is by appointment only. Appointments must be made at least 24 hours in advance.
All items must be removed within ten (10) business days of the date/time of auction close.
Buyer must make all arrangements and perform all work necessary, including packing, loading and transportation of the property. No assistance is promised.
Unless prior arrangements are made with seller for an extension, seller may cancel any sale if not picked up within ten (10) business days of auction close.

If sending a third party, you must EITHER email us the following OR have the third party bring them to pick up location:
1. your buyer certificate (you receive this when you win the auction)
2. copy of buyer's driver license
3. signed or emailed note from the buyer approving third party to pick up.

All vehicles must be towed away regardless of condition.
Additionally, please refer to the Seller Specific Terms and Conditions agreed to at the time of bidding:
Removal. All assets must be removed within ten (10) business days from the time and date of the close of the auction. Purchases will be released only upon receipt of payment as specified. Successful buyers are responsible for loading and removal of any and all property awarded to them from the place where the property is located as indicated on the website and in the Buyers Certificate. The Buyer will make all arrangements and perform all work necessary, including packing, loading and transportation of the property. Under no circumstances will Seller assume responsibility for packing, loading or shipping. See instructions on each auction page for complete removal details. A daily storage fee of $25.00 may be charged for any item not removed within the ten (10) business days allowed and stated on the Buyers Certificate.
Our records indicate ******************' was awarded LOT ********** on November 20, 2023, therefore, the removal deadline was December 5, 2023. ******************' contacted the seller requesting additional time and the request was approved. The GovDeals seller attempted to contact ******************' via email on December 12, 2023, and December 14, 2023, regarding removal. A response was not received as such the lot was defaulted on December 18, 2023.
Based on the aforementioned, GovDeals is unable to accommodate ******************' request to reinstate the sale. A refund of $560.44 was issued on December 20, 2023, and the asset is no longer available for purchase.
As ******************' was informed on December 21, 2023, the default fee $210.00 will be waived on January 18, 2024 and the account will be reinstated for bidding.
Thank you,.
**************
CS Manager
Initial Complaint
Date:12/20/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 09/18/2023 I received an email from Liquidation.com that I was the winning bidder of an auction titled Mixed Lot: ******* Peanut Butter Cups and Other Chocolates The listed MSRP was 21,883.00, and my bid was 411.55, I paid the fees plus the taxes, then they notify me that shipping will cost an additional 1,328.14, on 09/19/2023 I paid a total of 1,807.65. On 09/27/2023 I received the merchandise. When I opened the boxes, almost all of the candy was melted and had no value, I found that not all the items were there. I contacted liquidation.com and filed a dispute for missing and damaged items. I provided pictures of the melted chocolate and listed the missing item. Soon after I began going through the manifest, and it didn't take long to see that the listed MSRP was intentionally inflated, such as a 5.5 oz can of ******** 24.78, The reply to my dispute was refunding me for a few missing items, but they refused to refund for the damaged items. and refused to answer my questions about the fraudulent MSRP amount. They said if I do a chargeback with my bank my account will be terminated. I have not been the only buyer that they have done this to.
Business Response
Date: 12/27/2023
We have received the complaint filed by the customer, and appreciate the opportunity to research this matter and provide a response.
The customer purchased auction lot ********, listed as SHELF condition. We provided a definition of SHELF condition items on our site as: "Shelf pulls were assets previously available for sale in a retail environment, but were never sold. They usually possess one or more price tags and/or stickers, indicating multiple markdowns and have been exposed to appreciable customer contact.  In addition, since most of these items are sent through a reverse supply chain (e.g. from a retailer back to a centralized warehouse), they can show signs of further handling. Accordingly, Shelf Pulls may exhibit a wide range of individual product and package conditions that can differ substantially from the original manufacturing. "
The customer filed a dispute on 10/1/2023 stating the following:
DISPUTE RECEIVED; DAMAGED, MISSING UNITS
Stated missing unit in dispute form: 28
"Damaged items are 85% of chocolate candy is melted and has no value.  Gummie vitamins melted. 12 bags 10 oz ***** cups missing.  6 boxes of turtle candy missing.  1 Blood pressure monitor missing. 9 bags fun size ******** missing."
The customer provided 2 photos attached to his dispute (attached here), which shows 1 ******* item (both photos are of the same item and appear to be the exact same photo, even though they were titled differently by the customer). We requested additional photos and video support from the customer to validate his claim of 85% being damaged, and also requested an itemized manifest from the customer identifying which items were missing. The customer refused to provide any additional photos to support his claim, I've attached emails he sent in response to our requests in which he outlines he will not provide any additional information. In order to validate a damage claim, we require photo or video evidence in order to provide the seller with irrefutable proof the items were damaged and should be refunded. Since the customer to refused to cooperate with us and provide the necessary documentation to support the damage claim, the only items which were refunded were the items listed as "missing". The customer was refunded on 10/11/2023 in the amount of $34.68 for the missing items only. The customer then filed a chargeback with his credit card company on 10/25/2023, and we provided all the support the customer provided in his dispute to the credit card company. The credit card company also found due to the lack of evidence, a refund was not warranted, and the chargeback was resolved in our favor. The customer's bidding account was deactivated as a result of the chargeback filing, which is outlined in our terms and conditions.
Unfortunately we tried to resolve this matter with the customer, and requested additional support to validate his claim, however the customer refused. It's unfortunate the customer was unwilling to provide support, we likely could have sought a refund from the Seller for the damaged items if support was received to validate the damage claim. The customer would not work with us to provide necessary photos or evidence to seek a refund from the Seller, and we've now resolved this matter and have paid the Seller for the lot. This matter is considered closed since it's been well over 2 months since the purchase date and the Seller has been paid.
It's important for customers to provide the necessary documentation to support a damage claim so we can work on their behalf with the seller to request a refund. There were 1910 items in this lot, and 2 photos of 1 item were not sufficient to prove 85% of the lot was damaged. Unfortunately the customer was unwilling to work with us, so we did the best we could to provide compensation for what we could prove.
Respectfully,
The Liquidity Services Management Team
Initial Complaint
Date:12/19/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I already reached out to GOVDEALS and to their seller ** Auto Wholesalers about the misleading description of the item won on their auction. They are not responding to my emails. I am writing here to warn others about the shady business practices. I won an auction on Govdeals website from one of their sellers named ** Auto Wholesalers. They currently list cars FL and Jacksonville, FL. I paid $14,479.25 believing that the description of the item was correct. Seller described the car as "clean title, low miles, clean little suv, runs good". I took the car to a ****** Dealership for state inspection and here are their findings: "The passenger rear tire is visibly pushed in. Underneath the Vehicule the Tech found that the frame of the vehicle is separating from the body and there are pieces missing, as well as evidence that the frame has been cut and pieces from another vehicle spliced in. There is spray insulation holding parts of the sub frame together. It is strongly advised that this vehicle is not driven as it is a severe safety hazard. A state inspection rejection as to be put in the windshield of the Vehicule. "Autobody shop assessment: "The damage is quite extensive. I would estimate that the costs of repair would exceed the retail value of the vehicle. Unfortunately that is a very big repair and even a brand new vehicle may still be a total loss from those parts needing to be replaced. I would caution you from driving it as it is so seriously damaged that it would be a hazard to any occupants if it was involved in another accident. Suggestion is to return the vehicle to the seller. From what I see I would be shocked if the cost to repair was under $15,000. Replacing frame rails and floors in vehicles is a very comprehensive operation and the costs add up extremely quick. Good luck is that the dealer said something instead of putting a sticker on it and letting you drive it unaware to the extreme danger that you would be in by driving it."
Business Response
Date: 01/11/2024
To whom this may concern,

Thank you for allowing GovDeals the opportunity to review **. ********** dispute.

Please refer to the Special Instructions along with the Terms and Conditions listed on the lot details page at the time of bidding:

Inspection:

At the sellers discretion, inspection may be permitted. Inspection is by appointment only. To request inspection, please click the Ask a question hyperlink, if available. If you have additional questions, please visit the FAQs.

9. Inspection and Waiver of Seller’s Limited Warranty of Description.

A. General Rule – Buyer Should Inspect Prior to Bidding or Making an Offer to Purchase; Bidding or Offering to Purchase Waives Seller’s Limited Warranty of Description as to Such Buyer. If a Buyer bids or offers to purchase Assets without having inspected the Assets, Buyer does so at its own risk. Except as set forth in Exception 1 and Exception 2, below, Buyers are in most instances afforded access to inspect Assets prior to bidding or making an offer to Seller. From its inspection, a Buyer should satisfy itself with the condition, features and functionality of the Assets prior to bidding. Where Assets are made available to a prospective Buyer, Buyer waives Seller’s limited warranty of description at the time of bidding or at the time it offers to purchase the Assets. Sometimes, inspection requires an advance appointment or viewing Assets at specified public viewing times. If a Buyer needs specific advice (e.g., engineering, scientific, risk management, appraisal, valuation, legal), a Buyer should seek this from a third-party professional and not rely on the Listing or Seller. Buyer is solely responsible for selecting the appropriate Assets for Buyer’s needs. Except as set forth below in Exception 1 and Exception 2, below, all sales are final. This waiver of Seller’s limited warranty of descriptions applies even if Buyer does not avail itself of the opportunity for inspection.

B. Exception #1 – Rule for when Seller Provides No Inspection Until Immediately Prior to Removal. If a Seller only permits inspection immediately prior to or at the time of removal, a Buyer is deemed to irrevocably waive Seller’s limited warranty of description at the time it commences removal of the Assets. No disputes will be processed after commencement of removal of the Assets from the location of the Assets by Buyer or by Buyer’s third-party agent, shipper or carrier. This exception does not apply if Buyer has been given the opportunity for inspection and did not avail itself of such opportunity.

Our records indicate this vehicle was not inspected prior to bidding. All buyers have the opportunity to preview to ensure the asset which they are bidding on is as listed.

Additionally, please refer to the Sellers Terms and Conditions which buyers agree to:

All bidders and other participants of this service agree they have read and fully understand these terms and agree to be bound thereby.

Guaranty Waiver. All assets are offered for sale “AS IS, WHERE IS.” ** Investments - Florida Area Impound Sales (Seller) makes no warranty, guaranty or representation of any kind, expressed or implied, as to the merchantability or fitness for any purpose of the property offered for sale. The Buyer is not entitled to any payment for loss of profit or any other money damages – special, direct, indirect or consequential.

Description Warranty. Seller warrants to the Buyer the property offered for sale will conform to its description. Any claim for misdescription must be made prior to removal of the property. If Seller confirms the property does not conform to the description, Seller will keep the property and refund any money paid. The liability of the Seller shall not exceed the actual purchase price of the property. Please note upon removal of the property, all sales are final.

Our records indicate *** ******** removed the vehicle from the sellers facility as is, and proceeded to drive it a distance before making the seller aware of any issues. This vehicle was listed with very limited information regarding condition, body or mechanical details. The vehicle was signed for and removed as is, therefore, making the sale final.

Based on the aforementioned, GovDeals is unable to accommodate *** ********'s request to return or issue a refund for the vehicle purchased.

Thank you,

GovDeals Customer Support Management
Customer Answer
Date: 01/11/2024
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

Complaint: ********

I am rejecting this response because:
I understand the terms of the sale but that should not give the seller ** Auto Wholesalers GovDeals the right to sell junk cars, with frame damage and frames held together by insulation foam from Department stores and putting the buyers at a huge safety risk than can cause death to buyers and others on the road without disclosing the damage to the cars. It's the seller's responsibility to be honest and truthful, a buyer would not have found the insulation foam and the frame damage even if they inspected the car prior to removal without knowing the history of the car, which the seller lied about and said this was a good car without disclosing any issues.
While I understand from Seller and GovDeals response that they are not willing to take responsibility for their lies and that I will be losing $13,650.12 that I paid for this car, I want to warn others to stay away from ** Auto Wholesalers and GovDeals for their shady business practices.

Regards,

***************************
Business Response
Date: 01/17/2024
To whom this may concern,
Thank you for allowing GovDeals the opportunity to review **. ********'s dispute.
**. ********'s feedback has been forwarded to the Account Manager for review and to action accordingly.
Thank you,
CS Management
Business Response
Date: 01/23/2024
To whom this may concern,

Thank you for allowing GovDeals the opportunity to review **. ********** dispute.

Based on the GovDeals Terms and Conditions and the Sellers Terms and Conditions, which *** ******** agreed to at the time of bidding, GovDeals is unable to accommodate the request for a refund. This vehicle was signed for and removed as is.

**. ***************; recent feedback has been forwarded to the seller for review to determine if action is required for future sales.

Thank you,

GovDeals Customer Support Management
Customer Answer
Date: 01/24/2024
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

Complaint: ********

I am rejecting this response because:
The car sold to me is a junk car with unreported frame damage. The car was rejected for inspection and cannot be driven, it's worthless, the undisclosed frame damage could be ground for fraud charge, I am very surprised that a company like GOVDEALS (Liquidity Services) allows the seller to refuse issuing a full refund and allow them to keep selling cars on their platform. I spent over $15,000 on this car because the seller ** Auto Wholesalers did not disclose this to me and lied in the description of the on the listing on GOVDEALS (Liquidity Services). I reached out to the seller already and they refused to cooperate and cancel this sale and issue a refund. This seller continues to sell cars on GOVDEALS, with this BBB complaint, I also wanted to warn all the buyers on GOVDEALS to avoid the junk cars listed by ** Auto Wholesalers, they are currently listing cars from multiple locations in Florida (Hudson, FL, Jacksonville, FL, Brooksville, FL, WEEKI WACHEE, FL).
I will share here the findings from the ****** dealership when I took the car for the State Inspection: "The passenger rear tire is visibly pushed in. Underneath the vehicle the Tech found that the frame of the vehicle is separating from the body and there are pieces missing, as well as evidence that the frame has been cut and pieces from another vehicle spliced in. There is spray insulation holding parts of the sub frame together. it is strongly advised that this vehicle is not driven as it is a severe safety hazard. A State Inspection rejection has to be put in the windshield of the vehicle."
Their recommendation is to return the car to the seller because this car should never have been sold to anyone without disclosing the frame damage. I shared pictures with GOVDEALS, ** Auto Wholesalers and Better Business Bureau of the damage to the frame and also the report from the ****** Dealership. I am hopeful this information will be shared, so everyone is warned of this scam that is happening at ** Auto Wholesalers and approved by GOVDEALS (Liquidity Services) on their website.
I will not accept any outcome from Govdeals and ** Auto Wholesalers other than cancelation of this transaction and a full refund.
Regards,

***************************
Initial Complaint
Date:12/07/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Purchased a pallet on liquidation.com. The auction clearly stated that the item could take up to 18 days to ship, but to this day the item still has not shipped. 28 days. I have asked multiple times for a refund, and have been told Everytime I am not allowed to cancel. According to the auction my items should have been received, no later than 28 days, ye here we are 28 days later and the items have not even been shipped. I believe they are simply holding my money ransom at this point, collecting interest and refusing to refund me, even though they have violated their own auction rules.
Business Response
Date: 12/22/2023
The customer was refunded on 12-07-2023 for the full amount paid of $662.25. We advised the customer when he called us on 11/27/2023 that we would send a request to the Seller to cancel the shipment and request a refund. We advised the customer since the items ship directly from the Seller, we had to request the cancellation before we could just issue a refund. The customer made threats to file a CC Chargeback, threats to contact the *** for discrimination, we worked swiftly to resolve this amicably between the Seller and Buyer, and once we were able to confirm the shipment was cancelled by the Seller, the refund was processed.
We hope this has resolved this matter for the customer.
Respectfully,
The Liquidity Services Management Team
Initial Complaint
Date:12/04/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 11/28/2023 I bought a pallet from Liquidation.com for $260.76 Auction ID: ******** Trans ID: ******* Tracking: *** ****************** They have stated that they sent 22 items yet I only received 20. They also sent a damaged item. I tried filing a claim with chase bank but it was denied and I'm not completely sure why. It stated a %2 variance in the amount of items which to me meant maybe 21 items, but not 20.If I had known all I got was 20 items and that one of them would be broken, I would not have bought this. I’m extremely upset and I no longer trust them for a replacement or anything other than my money back. I will not sell any items I got, I just want the money back. I want a full refund and an apology
Business Response
Date: 12/22/2023
The customer was issued a partial refund for the 2 missing items. Every auction has a quantity variance, and this auction was listed as RETURNS condition which means items can be damaged or non-functional. The seller did not offer compensation for the 1 damaged item, since all items were listed as RETURNS. The customer's refund of $20.04 was processed on 12-19-2023 once the chargeback was closed. All sales are final since these items are sold via auction, and buyers are responsible for ensuring they have fully read and agree to the terms of sale at the time of bidding. Requiring the seller to refund items the customer has received would not be appropriate. We consider this matter resolved.
Respectfully,
The Liquidity Services Management Team
Initial Complaint
Date:11/28/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a tv description stating that it was tested and open box/new I get home to plug it in and the lcd is damaged tv is of no use and customer service says there nothing they can do
Business Response
Date: 12/14/2023
To whom this may concern,
Thank you for allowing AllSurplus Deals the opportunity to review ****************** complaint.
Our records indicate a full refund for LOT *****-****** in the amount of $248.56 was issued on December 1, 2023.
Thank you,
Customer Support Management
Customer Answer
Date: 12/14/2023
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

******* *****
Initial Complaint
Date:11/02/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Bought a truck described on their auction as "2008 **** **** ***** **** XL" and after pay for it and pick it up turns out the truck year is 2005 that means a significant loss of value and neither the seller New Castle County Delaware or Govdeals.com who made $563 in commission are willing to help me and had told me basically that I have lost my money. This is unacceptable and basically a scam. I'm willing to find a solution in the form of partial credit to "Adjusted market value" or revert the sale.
Business Response
Date: 11/17/2023
To whom this may concern,
Thank you for allowing GovDeals the opportunity to review ********************** complaint.
****************** made GovDeals aware of this situation and was notified this matter had been escalated for review. We are currently in contact with the Account Manager to determine what action will be taken.
We will follow up with ****************** as soon as an update is available.
Thank you,
GovDeals CS Management
Customer Answer
Date: 11/21/2023
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

Complaint: ********

I am rejecting this response because:
1 Month after the matter originated I'm just getting same answer again and again and no results or the appearance of any effort to solve the issue that is costing my $3,000 in lost value.
Please provide the contact info. for the said "account manager" that is working on the issue, thank you.

Regards,

***************************
Business Response
Date: 11/22/2023
To whom this may concern,
Thank you for allowing GovDeals the opportunity to review ********************** complaint.
Our records indicate although the description included the incorrect year, the correct photos were listed. **. ******* was aware of the year at the time of removal but decided to proceed with removal as the vehicle had low mileage.
Please refer to the Special Instructions listed on the lot details page prior to bidding:
Special Instructions
Guaranty Waiver. All property is offered for sale AS IS, WHERE IS. New Castle County, DE (Seller) makes no warranty, guaranty or representation of any kind, expressed or implied, as to the merchantability or fitness for any purpose of the property offered for sale. The Buyer is not entitled to any payment for loss of profit or any other money damages special, direct, indirect, or consequential.

Description Warranty. Seller warrants to the Buyer that the property offered for sale will conform to its description. Any claim for misdescription must be made prior to removal of the property. If Seller confirms that the property does not conform to the description, Seller will keep the property and refund any money paid. The liability of the seller shall not exceed the actual purchase price of the property. Please note that upon removal of the property, all sales are final.

Most items offered for sale are used and may contain defects not immediately detectable. Bidders may inspect the property prior to bidding. Bidders must adhere to the inspection dates and times indicated in the item description.
Based on the aforementioned and ****************** agreeing to accept the vehicle that was available, a refund will not be issued.
Thank you,
GovDeals CS Management
Customer Answer
Date: 11/28/2023
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

Complaint: ********

I am rejecting this response because:
The seller latest statement is not true in particular; "**. ******* was aware of the year at the time of removal but decided to proceed with removal" In fact I was never informed the vehicle was 3 years older than as you mentioned and accept was represented on you auction description also on my signed bill of sale, Customer Certificate and Payment Receipt, I became aware two days after taking possession of the unit that I noticed the difference in year as per the title given to me by **. ****************** at the sellers lot and important to mention that he gave me the documents after I signed the bill of sale stating the truck was 2008 folded in a way I wasn't able to see the printing until I was ready to go to my local DMV in FL..
That been said I reaffirm this was an event of misrepresentation where I end up purchasing a vehicle represented as 2008 being 2005 and based in previous purchases on Govdeals.com the market value difference range around $3,000 per the 3 years models I once again I'm asking for a partial refund on this purchase to make it right and avoid me losing $3,000 as a result of falling victim of this scam, mistake, misrepresentation, etc.
Regards,

**************************
Business Response
Date: 12/05/2023
To whom this may concern,
Thank you for allowing GovDeals the opportunity to review ********************** dispute.
Please refer to the Special Instructions listed on the lot details page at the time of bidding:
Inspection
Most items offered for sale are used and may contain defects not immediately detectable. Bidders may inspect the property prior to bidding. Inspection is by appointment only. Please see the contact below to schedule an inspection.
Special Instructions
Guaranty Waiver. All property is offered for sale AS IS, WHERE IS. New Castle County, DE (Seller) makes no warranty, guaranty or representation of any kind, expressed or implied, as to the merchantability or fitness for any purpose of the property offered for sale. The Buyer is not entitled to any payment for loss of profit or any other money damages special, direct, indirect, or consequential.

Description Warranty. Seller warrants to the Buyer that the property offered for sale will conform to its description. Any claim for misdescription must be made prior to removal of the property. If Seller confirms that the property does not conform to the description, Seller will keep the property and refund any money paid. The liability of the seller shall not exceed the actual purchase price of the property. Please note that upon removal of the property, all sales are final.

Most items offered for sale are used and may contain defects not immediately detectable. Bidders may inspect the property prior to bidding. Bidders must adhere to the inspection dates and times indicated in the item description.
Additionally, please refer to the Terms and Conditions which all buyers agree to at the time of registration and bidding:
9. Inspection and Waiver of Seller’s Limited Warranty of Description.
A. General Rule – Buyer Should Inspect Prior to Bidding or Making an Offer to Purchase; Bidding or Offering to Purchase Waives Seller’s Limited Warranty of Description as to Such Buyer. If a Buyer bids or offers to purchase Assets without having inspected the Assets, Buyer does so at its own risk. Except as set forth in Exception 1 and Exception 2, below, Buyers are in most instances afforded access to inspect Assets prior to bidding or making an offer to Seller. From its inspection, a Buyer should satisfy itself with the condition, features and functionality of the Assets prior to bidding. Where Assets are made available to a prospective Buyer, Buyer waives Seller’s limited warranty of description at the time of bidding or at the time it offers to purchase the Assets. Sometimes, inspection requires an advance appointment or viewing Assets at specified public viewing times. If a Buyer needs specific advice (e.g., engineering, scientific, risk management, appraisal, valuation, legal), a Buyer should seek this from a third-party professional and not rely on the Listing or Seller. Buyer is solely responsible for selecting the appropriate Assets for Buyer’s needs. Except as set forth below in Exception 1 and Exception 2, below, all sales are final. This waiver of Seller’s limited warranty of descriptions applies even if Buyer does not avail itself of the opportunity for inspection.
B. Exception #1 – Rule for when Seller Provides No Inspection Until Immediately Prior to Removal. If a Seller only permits inspection immediately prior to or at the time of removal, a Buyer is deemed to irrevocably waive Seller’s limited warranty of description at the time it commences removal of the Assets. No disputes will be processed after commencement of removal of the Assets from the location of the Assets by Buyer or by Buyer’s third-party agent, shipper or carrier. This exception does not apply if Buyer has been given the opportunity for inspection and did not avail itself of such opportunity.
Based on the aforementioned GovDeals is unable to accommodate ********************** request for a refund. This vehicle has been removed as is and as such the sale is considered final.
Thank you,
GovDeals Customer Support Management
Customer Answer
Date: 12/16/2023
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

Complaint: ********

I am rejecting this response because:
Attached documents clearly show the truck been represented as of year 2008 as of; 1)auction description, 2)payment receipt, 3)bill of sale, etc. so please act accordingly to mend this "error or misrepresentation" So it is obvious that I should be given a market value adjustment partial refund if you want to make it right to me your good faith customer that believed as true and accurate all the mentioned attached documents you provided. Also I did not saw, was told, acknowledge or signed any document accepting the truck as 2005 instead of 2008 as I was induced to buy it. I really wanted this matter to be resolved in an extrajudicial fashion but you guys are leaving me no option.
Regards,

***************************
Business Response
Date: 12/21/2023
To whom this may concern,
Thank you for allowing GovDeals the opportunity to review ********************** dispute.
At the time of removal, the seller and ****************** discovered the incorrect year was listed on the Lot Details page. ****************** agreed to remove the asset as is, as the rest of the description and photos were all correct.
Yes, ****************** did initially bid on a 2008 **** **** but ****************** accepted the asset at the site which was a 2005 **** **** at the same price as such a refund was not issued. The GovDeals seller also immediately notified GovDeals of the error at the time of removal.
In addition to the Terms and Conditions previously referenced, below are the Special Instructions listed for buyers prior to bidding:
Special Instructions
NOTICE: If you are the winning bidder and default by failing to adhere to this seller's terms and conditions, your account with Liquidity Services WILL BE LOCKED.

Guaranty Waiver: All property is offered for sale AS IS, WHERE IS. (Seller) makes no warranty, guaranty or representation of any kind, expressed or implied, as to the merchantability or fitness for any purpose of the property offered for sale. Please note that upon removal of the property, all sales are final.
This asset has been signed for and removed as such this sale is considered final. GovDeals will be unable to accommodate a refund.
Thank you,
GovDeals Customer Support Management
Customer Answer
Date: 12/22/2023
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

Complaint: ********

I am rejecting this response because:
The last statement is simply not correct or true to the facts.
Again I'm not even asking for a full refund or purchase dissolution instead I'm just asking for a fair year/value adjustment.

Regards,

***************************
Initial Complaint
Date:10/28/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
October --27 --2023 Typed a question only to selling entity whom used Govdeals.com to sell a metal rail road sign...While on an computer located in France ,Europe. I hit the send button to transmit question to custodean whoms monitors inquiries. When I hit send button-once- it immediately defaulted to as if i hit buy now box on govdeals site. Immediately sent e-mail to custodean---during early morning hours- and then called at 9:00 A.M. am custodean tried to tell me he never received my e-mail question and that I hit "buy now" button for item that was on site for over 2 years running. My E-mail question was---Would you consider 100 dollars for sale item? Period....I called Govdeals.com also and got some lady in her house with crying babies in the backround where she was and no assistance in correcting their site-govdeals.com malfunction. Now my account is locked after 15 years of on time buying and pick up of items. Extremely upset with handeling of my situation. It was not a regular auction item and "buy it now" only offering. I have picture of initial response that says offer that I sent was being considered by seller.
Business Response
Date: 11/13/2023
To whom this may concern,
Thank you for allowing GovDeals the opportunity to review ********************** complaint.
Our records indicate the default was reversed on November 7, 2023, and ********************** account is now active.
Thank you,
GovDeals Management
Initial Complaint
Date:10/24/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On April 20th & July 5th, 2023, I purchased what I was led to believe were 2 3-carat VVS1 white round diamonds from ***********, a jewelry vendor on Liquidation.com. The stone bought on 4/20 was $300.00 and the stone bought on 7/05 was $200.00. I planned to use these two stones to upgrade my current wedding ring. While we worked with a local jeweler on designing a new ring, I purchased one more stone on 9/26 to be appraised and eventually put up for auction. Upon sending the 3rd stone to a company in NY to be appraised, I was informed that the stone was unable to be put up for auction, because it was not a diamond. I’m unsure whether this was moissanite or what, but it was not an authentic diamond, despite that is what it was being marketed as. After finding out this information, I filed a dispute with liquidation.com, in which my dispute was honored, and I was able to return the stone for a full refund. After also filing a dispute for the two previously purchased stones, I was informed that those two disputes would not be honored because I did not inform them (Liquidation.com) three days after the purchase. Please note the dispute that was filed after finding out the diamond was not real was done almost four weeks after purchase. I am reporting this company to the BBB because the two additional disputes that were filed after the original one should have been honored because it is the exact same item from the exact same vendor sold on the exact same website. This is over $500 that I am now out of because liquidation.com chose not to honor my two previous disputes after honoring the first one. This vendor is able to sell fake diamonds and customers are not able to be fully refunded, leaving them with unusable fake stones and $500.00 down the drain.
Business Response
Date: 11/27/2023
We have re-opened the buyer's 2 previously resolved disputes to further investigate the buyer's claims of the stones being falsely advertised as diamonds, if they appraised as "not real diamonds". We'll be providing the buyer's appraisal report to the Seller, and will work with the buyer on a return in order to be refunded. The buyer will received a return label, and should correspond directly with our Disputes team on the return of the stones to ensure they are received back in order to be refunded. The buyer may contact our Disputes team via email at [email protected] for a status update on the return shipping label and subsequent refund once returned.
Respectfully,
The Liquidity Services Management Team

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