ComplaintsforLiquidity Services Inc

• Initial Complaint

  06/03/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I received notice from this company or people pretending to be with govdeals (owned by this company) stating I won a bid on an item I DID NOT BID ON NOR WANT!!! I need to know this happened, and how to have the 'won auction' email resolved if it did in fact come from this company. I will not pay them or anyone representing them anything (not even a deposit) for an item I did not bid on. Either they are hacked by outside cyber crooks trying to demand penalty payments, or they need to verify who is actually bidding on their products.

  Business response

  06/05/2023

  To whom this may concern, 

  Thank you for allowing GovDeals the opportunity to review **. ******'s complaint.

  Our records indicate a bid of $9,001.00 was submitted by *** ****** on June 3, 2023. As indicated on GovDeals, buyers are responsible for their account. No matter who places bids from the account, the registered buyer is responsible party.

  This sale has since been cancelled per **. ******'s request and he has confirmed he does intend to submit payment for the assessed default fee. 

  Thank you,

  **************
  Manager, Customer Support
  
  **********************
  www.liquidityservices.com

• Initial Complaint

  05/30/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I'm ********************,Buyer *******, phone number **********.I won a bid on asset ID *** of the Seller #****. invoice number *******,total amount 3544.87$ on 04/17/2023.I wired an ACH transfer payment on 04/17/23 to be delivered next day, Trace number*********.  I wired a wire transfer again on 04/21/2023, for the invoice number *******, total amount 3544.87$. I did wire this second transfer to avoid that my account get blocked or get fined late fees, because the first ACH transfer of 04/17/2023 did not clear in the 5 days payment time limit. My bank affirms that you received the two money transfers, I would like you to refund one of this two duplicate charges of the one and same transaction *******, refund my 04/17/2023 ach Transfer of 3544.87. I called many times, I emailed you many times, I never had any answer or help to resolve this situation. Let me know if you need more information.

  Business response

  06/01/2023

  To whom this may concern, 

  Thank you for allowing GovDeals the opportunity to review **. *********** complaint.

  GovDeals Accounting has confirmed a double payment of $3,544.87 was received.

  An email will be sent to *** ********* within the next 24 hours with instructions to receive his refund.

  Thank you,

  **************

  Customer Support Manager 

• Initial Complaint

  05/23/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  On 4/20/23, we bid on, and won an auction, #******* for $3074.37. The auction included 40 $50 **** Cards, vitamins, pet food, and other misc. items from **** ***. The lot was described as a shelf pull. Which means ”Shelf pulls are items that were already exposed for sale in a retail environment but have been “pulled” from the shelfs and chosen to be liquidated by the store. These goods are typically New and have never been used.”. We received the merchandise on 4/27/23. We opened and did inventory on all of the 40 boxes we received. No gift cards were included. That was the number one item on the manifest and in the ad on the auction page and had the highest value. The other products were not shelf pull items. Almost all of the vitamins, and pet food were expired. Many things had been opened, used, missing items and marked on as returned. The lot was grossly misrepresented. We immediately filed a dispute w/Liquidation. We received email on 5/3 saying they need pictures of all of the exp. dates and damaged, as well as manifest marked on. We sent them over 300 pictures, manifest within the 24 hours. On 5/10/23 we received an email from Liquidation saying they were going to give a partial refund of $1875.0. We filed a case with ****** on 5/10/23. About a week later we had not received the refund as promised of 1875.00, we called Liquidation. They finally said they would give us a full refund but they would de-activate our account. We waited the 5 business days and we called on 5/18/23 Liquidation told us in order to get the refund we would need to close our ****** case. We called ******, the rep advised us not to drop the case. We did not drop the case and received a email on 5/23/23 saying case was denied due to “Items intended for resale, including single item transactions or transactions that include multiple items.” We called Liquidation and they said now that claim has been denied they will not refund any money.

  Business response

  06/01/2023

  The customer filed a dispute advising of the missing items, and items which were expired/damaged.  The customer's dispute was resolved and we honored a partial refund back to the customer for any damaged/missing/expired units which was 68.92% of the MSRP-for a total partial refund of $2118.88.

  We spoke with the customer on 5/10/2023 as he was not satisfied with the approved partial refund amount approved by the Seller for the missing/damaged items.  The buyer refused to accept a partial refund, and demanded only a full refund.  We advised the customer on 5/10/2023 the partial refund only was approved, and then refunded back to ****** in the amount of $2118.88.  The buyer escalated, and to settle this matter we agreed to provide a full refund without return, with the understanding his buyer's account would be deactivated for failing to adhere to our terms and conditions.  The customer agreed, and we submitted a request to refund the customer in full, the remaining balance of $955.49.   

  We were notified on 5/12/2023 the original partial refund amount of $2118.88 which was processed on 5/10/2023 failed to process through ****** due to a chargeback being filed by the customer.   ****** advised us they were holding the refund funds, and would investigate the customer's claims and provide a resolution within 90 days.    

  We advised the customer on 5/18/2023 the refund has not processed because he filed the chargeback with ******, and advised the customer the matter was out of our hands and must be resolved by ******.   We advised we could not proceed with refunding the additional remaining purchase amount, because ****** restricts  merchants from issuing any refunds if a chargeback is open and pending resolution.   We advised the customer ****** must resolve the chargeback, or the customer could request to close the chargeback so we can then refund him in full.  

  The customer contacted us by phone on 5/23/2023 asking for an update on his refund, we advised again it may take up to 90 days for ****** to investigate and resolve the chargeback, and we can not process any refunds back to him until the chargeback has been resolved.  We advised the customer again he could close the chargeback request with ******, and once updated to reflect a closed status, we could then process the full refund back to him.   The customer provided an email on 5/23/2023 as proof he has closed the chargeback request with ******, however the chargeback was still reflecting as open in ****** when he called us back on 5/24/2023 asking for an update. We advised the customer on 5/24/2023 that until the chargeback reflects as "closed-resolved" with ******, we are unable tot release any funds. We advised the customer if he did in fact close the chargeback request, we would be notified by ******, and then could proceed with our refund in full.  

  We were notified on 5/31/2023 by ****** that the chargeback was resolved in favor of the customer, however ****** adjusted the refund amount to  $1875.01.  Since this matter has been resolved by ******, the funds approved for refund are adjusted by ****** and release to the customer by ******.  We can not issue any additional refunds to the customer since this matter has been resolved by ******.  We were willing to refund the customer in full, however the chargeback being filed prevented us from doing so.  We ask customers to work with us directly on a resolution, to avoid a chargeback filing, because we have no control over the refund amount, if any, once a chargeback has been settled by the financial institution.  

  The customer's buyers account remains deactivated as a result of the chargeback filing, which is a violation of our terms and conditions.  We hope the customer understands we attempted to resolve this with him directly, however the customer tied our hands with the chargeback filing.  We consider this matter closed. 

  Respectfully, 

  The Liquidity Services Management Team

• Initial Complaint

  05/10/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I was mislead about what I was buying. They show pictures of big boxes that came off a pallet and a small ***** box showed up with the items. They make it seem like 10-22 bigger items are being auctioned on and you receive tiny worthless items in a small ***** box.

  Business response

  05/12/2023

  The auction lot ******** purchased was listed as an un-manifest lot of undelivered packages from USPS. 

  The auction lot stated the dimensions of the box were 18"x18"x24". (the lot details are listed below).  There were no guarantees of what would be received, as outlined in the auction details, and only listed on the manifest a total of 15 items- Wholesale Packages Merchandise Returns , Lost Mail , Undelivered Post.  The auction lot clearly listed the dimensions of the shipping parcel, and we are unable to honor the customer's request for a refund at this time.   

  About this lot:
  *Wholesale lot of unmanifested unopened general merchandise returns
  
  *It also contains mail that is Undelivered / Unclaimed/ lost.

  *There is no guarantee of what's inside the packages and the condition of the items. Bid confidently and carefully.
  
  *There is no guarantee of what you will get. Packages may contain clothes, jewelry, electronics, toys, household items, phone designer brand items, etc.
  
  *All sales are Final! 10- 22 packages that vary in size, weight, and dimensions will ship to the buyer in 1 secure carton on the next available business day.
  
  *Package dimensions: 18" x 18" x 24" (L x W x H) and weighs approximately 50 pounds. Therefore, all packages are filled fully with different size packages.
  
  Please check the pictures to approximate the packages and content of the shipping box.
  
  ALL SALES ARE FINAL.

  Customer response

  05/17/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:

  They are misleading with their pictures. You think you are purchasing the size of the boxes in the pictures.  Do not purchase from this company!  I have purchased from many auctions and have never had this problem.  Scam!!! 
  
  Regards,
  
  ***********************

• Initial Complaint

  05/09/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  On 4/30/2023 i won an online auction for a package of returned items. amongst those items i won 4 are missing from the package. Just so hapens that those items are the same items that were featured in the title of the ad and the detailed section of the auction ad. i filed a dispute via the sites procedure, But all i received was sorry we can only refund you 16 dollars and change. These items are worht close to 100 dollars and i feel as thooough io should get at least half the value of the items seeing as these items will added to the ad to draw the bids. now magically the items are not in there. Isn't that false advertisement? to specify items and then not receive those?

  Business response

  05/12/2023

  There were 38 items manifested within auction lot ********, of which the buyer claimed 4 were missing.  We calculated a refund based on the MSRP value of the missing items, and the percentage their value weighed against the total lot msrp value.  These missing 4 items held a value of 14.74% of the total auction lot MSRP value, a 14.74% refund off the auction bid amount of $90 totaled $13.27.  The buyer was also refunded for buyer's premium and any applicable tax, for a total refund issued back to his credit card for $16.39.  We don't refund for the MSRP value of the item, since most auctions have an MSRP value much greater than the bid price.  The customer was fairly compensated for any missing items.  

  Respectfully,

  The Liquidity Services Management Team

• Initial Complaint

  04/13/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Purchased the phone on January 31st 2023 for total price of $294.34. I ordered 3 ******* phones through liquidation.com and they all came within a week. I could not connect any of them to any carriers in the US, they all said these are international phones. This was not described by the seller online. I went online to dispute the transaction. I never received any email confirming my dispute. I called Liquaidation.com customer service a few weeks later to find out my dispute was canceled due to no response by me. I explained the situation to them and they asked me to email their dispute department directly, which I did. and still no response to this day from any of them. I called them again a few days ago and request to speak to a supervisor. I got a call back from a supervisor named ***** who basically told me I am screwed and I will not get my money back. I asked to speak to her manager she said the manager doesn't deal with the disputes, her name is ******* and does not have a contact number. NOW PLEASE GIVE MY MONEY BACK AND I WILL RETURN ALL THE PHONES IN THE CONDITION I GOT. STOP STEALING PEOPLE'S MONEY!!!!

  Business response

  05/09/2023

  The customer purchased 3 phones listed with the following terms of sale: 

  *** ****** Unlocked ******* Smartphones 6.5 in 4GB/64
  Quantity: 3 *** ****** ******* Phones
  Specification
  Model: ********* (Not ***** Product)
  Back cover: 3D electroplated glass back cover
  Chip: ******* quad-core CPU
  Network standard: Mobile 2G ****** 3G, ********/1900/2100, GSM4 frequency dual card dual standby, **** SIM card
  Screen size: 6.3-inch HD+ high-definition water drop screen (the display adopts a beautifully curved rounded corner design, inch is the diagonal length when the rounded corners of the display are stretched to a right angle)
  Resolution: 480*1014 pixels
  Running memory (RAM) 4GB
  Body memory (ROM) 64GB
  Face recognition, with WIFI+BT+FM,GPS
  ******* 6.0
  Support memory card: maximum support expansion 128G
  Front camera 2 million pixels, f/2.0 aperture, fixed focal length
  Rear camera 5 MP (color, f/1.8 aperture) autofocus
  Battery capacity 2800mAh mAh, 3.5 earphones, TYPE-C data cable
  Shipping standard: mobile phone + packing box + manual + head charger + USB cable + earphone + mobile phone protective film + protective cover
  Box size: 178*97*58.5mm Full set weight: 400g
  Packing list:
  1x Smart Phone
  1x User Manual
  1x Phone Case
  1x USB Cable
  1x USB Wall Charger
  1x Tempered Glass Screen Protector
  ***Note: This is not an ***** product
  Country of Manufacture *****

  These devices included no guarantees to work with a US carrier, the specifications listed out by the Seller make no mention of US Carrier unlocked, nor any specific US carrier the devices are locked to.  These devices are typically used internationally on China ****** networks-which was listed in the "Network Standard" of the device specifications.  The customer's dispute was originally denied because no photos were received by the customer to indicate what items were received.  We re-opened the dispute and provided the customer additional time to provide supporting evidence to support his claim, and the customer committed to sending an email including photos of the devices.  We never received any information from the customer, so the dispute was denied a second time.  Ultimately, no refund is due since the customer did not claim he received the wrong devices.  The customer's claim is the devices do not work with US carriers, however this was not an expectation in the sale.  The customer is responsible for fully reading the auction listing prior to bidding, and is ultimately responsible for ensuring they fully understand the items they are bidding on any terms of sale listed in the auction description.  While I understand the customer may not be happy with their purchase, the devices received appear to align with the auction listing.  These devices are known to be international devices for China ****** networks.  We do not offer a return policy, or money back guarantee, we are an auction site and all sales are final.  While we offer a dispute process to ensure Sellers list items properly and clearly outline terms of sale, there is no guarantee that a refund or return approval will be provided.  As we investigated the customer's dispute, the Seller provided photos of the devices, device specifications, and confirmed these are international devices that can not be used on US networks.  The devices the customer received, are the devices listed, and the specs for the devices were properly listed in the auction details. 
  
  We are unable to honor the customer's request for a refund. 
  
  Respectfully,
  
  The Liquidity Services Management Team

  Customer response

  05/15/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:
  Although there was no mention these devices will hit work in US carriers, there was also no mention that they weren’t. The phones were listed as unlocked and are being sold IN THE USA with no explanation that they will not work on the USA. How is the seller allowed to sell these devices to US customers with mention of “unlocked phones” and no mention of they will not work with US carriers. The seller attached the specifications of the items AND NO WHERE IS IT MENTIONED THAT THESE PHONES DO NO WORK IN THE US THEY WANT BUYERS TO BE FOOLED. In addition, as I mentioned before. I had send numerous emails to them and none of them as been revived according to the them. My ADVISE TO ANYBODY READING MY MESSAGE, STAY AWAY FROM THESE SCAMMERS. I LOST ALMOST $300 BUT I WANT TO MAKE SURE PEOPLE WHO ARE BIDDING ON MORE EXPENSIVE ITEMS TO BE AWARE. THIS WEBSITE IS FULL SCAM, LACK OF CUSTOMER SERVICE AND NO MANAGER TO SPEAK TO. THEY ALL CLAIM THEY ARE THE MANAGER AND WHEN THEY PASS U TO A SUPERVISOR, THE SUPERVISOR IS WORST THAT THE EMPLOYEE!!!! LIQUIDATION.COM IS PURE SCAM!! STAY AWAY FROM YHE WEBSITE 
  

  Regards,
  
  *****************************

  Business response

  05/19/2023

  While we understand the customer is not satisfied with our response, we consider this matter resolved.  Buyers should not make any assumptions when bidding, only if it's stated in the auction details as a guarantee should the buyer assume it's included in the sale.  This is why buyer's are required to acknowledge they've read and understand the terms of sale and agree to the terms and conditions each time a bid is placed.  

  Respectfully,

  The Liquidity Services Management Team

• Initial Complaint

  04/05/2023

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  Date of the transaction: 10/12/2022 Transaction ID: ******* Total amount: $775.23 Exact listing I purchased: ****************************************************************** The posting title stated 30 returned electronics worth of $6926 MSRP. What I received was nowhere near to that, I calculated approximately $800 worth of MSRP. I roughly calculated the MSRP of all the items I received and it was close to $800. Had I known it was only worth $800, I would not have bid that much. They fraudulently claimed to be an exuberant amount. I have included the pictures of everything I received, and at a quick glance, you could tell they’ve vastly over estimated the value of the items by over 600%. This is straight up fraud, whether its the sellers fault or the company's. I tried to submit a dispute directly with Liquidation.com, but was unsuccessful.

  Business response

  05/09/2023

  The customer purchased an un-manifest lot of miscellaneous electronics. The auction lot was listed as "Electronics Return Lot *****, *****, **** msrp $6,926"  

  The auction description plainly listed the terms of sale as: 

  This is a uninspected return lot that has not been tested for functionality.
  This lot includes 30 Items
  There is a mix of electronics *****, *****, **** etc. All sales are final and there are no guarantees on any items condition. Some items may have cosmetic damage, functionality issues or no issues at all.
  What you see it what you get.

  The only guarantees offered by Seller were that 30 items would be received with no guarantees of any condition.  MSRP values are just that, suggested retail prices the item may have sold for as new.  They are not guarantees as they are not included in the auction terms of sale. We advised the buyer in our dispute resolution "Un-manifested lots are risky, and buyers should only purchase an un-manifested lot if they are familiar with the risks involved.  There were no guarantees of what would be received, and the retail value is an estimate provided by the seller based on what the items may have sold for as "new".  Since itemized manifests are not available for these types of lots, disputes are not typically honored.  The buyer assumes all risks, and must rely solely on the auction description and any images provided prior to bidding. "  

  We provided a secondary review of the buyer's dispute, and found photos which prove the buyer received at minimum 30 items in his shipment, and these items align with the items pictured in the auction description-***** headphones are shown in the customer's photos and other miscellaneous electronics.  We are confident the customer received the correct shipment, and confident the Seller clearly and plainly listed these items and outlined the condition and guarantees.  We also found the customer has since filed a chargeback with their financial institution in an attempt to rescind payment for the purchase.  We have deactivated the buyer's account as a result, provided the customer's financial institution with the auction listing, terms of sale, our buyer terms and conditions,  confirmation of shipment delivery, and the information provided by the customer as part of their dispute.  The customer's financial institution agreed with us that the auction was listed properly, and no refund was granted to the customer. 

  We are unable to honor the customer's request for a refund.  While we understand the customer may not be happy with their purchase, it is the buyer's responsibility to fully read the auction listing prior to bidding, and understand the risks associated with purchasing an un-manifested lot with no guarantees.  We have closed the customer's dispute, and paid the Seller for this auction, and consider this matter resolved. 

  Respectfully,

  The Liquidity Services Management Team 

• Initial Complaint

  03/31/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I purchased a toys and games pallet on 2/10/23 (auction ID: ********; transaction ID: ********. ****** arrived with numerous issues and a dispute (with a full written report and photos attached) was filed via the liquidation.com's online form within 3 business days of shipment arrival. Case number: *******. Dispute was shown as accepted for processing. I sent an email to support on 3/13/23 asking for an update and if the missing items from my shipment were found (32 manifested items). I stated I preferred these items be sent, over a refund. I received no reply. On 3/13/23 I called customer service after finding an email in my junk folder stating my case had been closed 3/6/23 "as information requested was not submitted." Customer service said my dispute did not contain photos. I explained that I attached all the required photos to the original report when I submitted it via the website form and that I did not receive an email telling me the photos were needed again. Customer service said the online form tends not to upload photos and I should resend them and that "it wasn't a problem. My case would be looked at again." I sent an email to the disputes with all required information. I received no reply. I called customer service again on 3/22/23 and was connected with disputes. They said they don't reprocess disputes, but would make an exception. I was told my email from 3/16/23 containing photos was attached to the dispute and would be processed. On 3/28/23 I received an email saying my case was again closed due to lack of support. No email asking for support was ever sent. I sent two replies explaining that yet again I had already attached support. I received no reply. I'm asking for a fair dispute resolution. I did exactly as required submitting original photos and a report within 3 business days of receiving the shipment. I have approximately $1650 worth of missing/damaged/mispriced items in my shipment.

  Business response

  05/03/2023

  We are awaiting the customer's list of items damaged and missing in order to calculate a refund %.  We have received the customer's photos, however we had not yet received an itemized list identifying which items were missing, and which were damaged.  We've been awaiting this information in order to calculate the refund to be issued.  Since this itemized list is attached to this complaint, we'll use it to determine the % of items not received and/or damaged in order to refund the customer for these items.  We requested this information on 2/27 and outlined this in our denial email on 3/28, unfortunately without having an itemized list of what needed to be refunded we were unable to request a refund from the Seller.  We will contact the customer via email once the refund amount has been calculated and approved by the Seller, and a refund will be issued back  for any approved missing/damaged items to the original form of payment. 

  Respectfully,

  The Liquidity Services Management Team

  Customer response

  05/15/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *****************
  

• Initial Complaint

  03/24/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I participated in an online auction that I believe is fraudulent and grossly misrepresents the outcome, regardless of what the total amount is at the end of the auction. With taxes, shipping and fees, I spent over $500 on an auction that had an MSRP of $5000 written on it, with small wording saying items could be $100 or $10 per item, or possibly an unknown amount. Even if there is risk in online auctions, the estimated values (MSRP) are grossly distorted, dishonest and vastly misrepresentative. The items were primarily similar to Dollar Tree items. I consider this fraud and robbery. They have multiple auctions a day that are just like the one I won and they are continuing to take advantage of people. I filed a dispute within the company at liquidation.com, but it was denied. They cannot continue misleading people. It is very unethical and I would think against the law.case #******* transaction #******* Please see attachments including the auction win email, auction invoice and the dispute response. Also, there are multiple photos of the items that were included in the ****** box from the auction. Almost all of the items are those similar to finds at ****** ****, so about $1.25 per item (that may be generous for some of the items). Thank you,*********************

  Business response

  05/02/2023

  We have received the complaint filed by the customer, and appreciate the opportunity to research this matter. 

  The auction lot purchased by the customer was an un-manifested lot listed as "Wholesale Packages- Merchandise Returns, Lost Mail, Undelivered Post".  There was no guarantee of what items would be received, or the value of the items included. 

  The condition of sale was listed as follows: 

  About this lot:
  Wholesale lot of un-manifested unopened general merchandise returns MSRP $5,000+
  
  *It also contains mail that is Undelivered / Unclaimed/ lost.
  
  *This lot contains up to 30(10-30) packages sourced from big and well knows shipping suppliers. It is unknown what's inside these packages because they have not been opened to examine the content. USPS
  
  *The lot you are receiving is estimated at 100$ MSRP per item! Items may have more or less than 100$ MSRP per Item. Meaning items can be worth 10$ or 1,000$, or any other unknown amount.
  
  *There is no guarantee of what's inside the packages and the condition of the items. Bid confidently and carefully.
  
  *There is no guarantee of what you will get. Packages may contain clothes, jewelry, electronics, toys, household items, phone designer brand items, etc.
  
  *All sales are Final! 10- 30 packages that vary in size, weight, and dimensions will ship to the buyer in 1 secure carton on the next available business day.
  
  *Package dimensions: 18" x 18" x 24" (L x W x H) and weighs approximately 50 pounds. Therefore, all packages are filled fully with different size packages.
  
  Please check the pictures to approximate the packages and content of the shipping box. ALL SALES ARE FINAL.

  The customer took a gamble on this auction lot, and while we understand the customer may not be happy with their purchase, the risk associated with this lot was clearly and plainly specified in the auction details.  The customer is responsible for reading and fully understanding the risks prior to bidding, and we do not offer a return policy-all sales are final as outlined in the listings.  The customer is not due any refund for this auction as it was listed properly with no guarantees of what would be received or the value of any items received.  Un-manifested lots are risky, and customers should only bid on these lots of they are aware of the risks and ok with any loss associated with these types of lots.  We are unable to honor the customer's request for a refund at this time.

  Respectfully,

  The Liquidity Services Management Team

  Customer response

  05/22/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:

  From: ***** ***** <********************@*****.com>
  Date: Sat, May 20, 2023 at 2:59 PM
  Subject: Re: You have a new message from the BBB of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #********.
  To: Better Business Bureau <[email protected]>
  
  I did not receive notice of the company’s response. I would like to appeal this as I just received their response today. This matter is not resolved. This company is misrepresenting itself and is fraudulent.
  
  Regards,
  
  ***** *****

• Initial Complaint

  03/13/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  This in concerning Case [*******] Transaction ID {TID} ******* from 12/09/2022. I have emailed liquidation.com multiple times regarding the scam seller **************** whos is continuing to sell on their site at the moment. I emailed them multiple times with plenty of proof and called them once. The lady on the phone said theres nothing more they can do about my case and when I mentioned the fraud she brushed it off and said something along the lines of oh it will have to be looked into by higher management. None of my emails were responded to that had scam evidence and they never denied what was going on but they did deactivate my account last time I emailed them! So Im guessing they saw them and know whats going on. There are multiple reviews on sites such as ********** mentioning this sellers scams so I know Im not the only one who tried to dispute. The seller **************** is selling auctions that he claims are returns from a high end boutique in ********************. He packed up years old used cheap items most likely from a second hand store trying to pass them off as high end boutique return mail. He printed out the same *** label and put it on **** flat rate mailers (which not possible to mail **** mailers with *** label hello scam alert! and misuse of **** supplies) these fake mail packages were shipped in a big box. Some of the items included old smelly Victorias Secret workout clothes.... Victorias secret isnt sold at high end boutiques only at Victorias Secret! I would like a refund and for the seller **************** ************************* to not be allowed to scam anymore innocent people out of their hard earned money. This person is making thousands by shipping cheap used junk that he packed himself and lying to people that they are high end boutique returns.

  Business response

  04/07/2023

  We have received the customer's complaint, and appreciate the opportunity to respond.  

  The customer filed a dispute for the auction lot purchased, however no supporting documentation was received to confirm the items received. The only photos the customer provided were of the shipping labels and packages, not the actual items received.  We requested the customer provide photos of what was received, however nothing was received by the customer, so the dispute was resolved in favor of the Seller. 

  This lot was listed as an un-manifested lot of customer returns, and was sold in "salvage" condition and sold "as-is, where-is".  The auction details outline the conditions for sale: 

  This lot includes (15) general merchandise return packages. Packages may contain electronics, clothes, shoes, hair accessories
  Mostly from high end Boutique located in ********************
  The contents and conditions of these packages are unknown. There is no guarantee of items conditions or contents,
  All sales are final! Salvage. You will receive (15) packages and it will be shipped in a secure shipping box on the next available business day.
  IMPORTANT: Please note that the condition of this lot is SALVAGE. Salvage assets are intended for professional buyers, as most can be used only for parts. These assets are offered "as-is, where-is" with no returns, guarantees, or claims as to working condition.

  The customer was unhappy with the dispute resolution, and later filed a chargeback with her credit card company on 2/14/2023.  Because of the chargeback filing, the customers buyer's account was deactivated.  Attempting to rescind payment for purchases received is a violation of our terms and conditions.  While we appreciate the customer was unhappy with their purchase, we are an auction site that lists liquidated assets for 3rd party sellers.  The auction listing specifically identified these items were considered salvage and sold as-is where-is.  Salvage and un-manifest lots are risky, and buyer's should only purchase these types of lots if they are familiar with the risks.   The customer's request for a refund is denied, and the buyer's account will remained closed due to the chargeback filing.  

  Thank you for the opportunity to research this matter and provide a response. 

  The Liquidity Services Management Team

  Customer response

  04/11/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:

  The point I was trying to prove now is that the seller **************** is running a scam! The packages and labels prove it. You guys are still beating around the **** and have not addresses that yet please reposed directly to the point of the scam this person is selling. The contents do not matter anymore they are illegally using **** supplies and fraudulently trying to pass packages as returns that they made themselves from second hand store items. The fact that they are running a scam is enough for me to get a return and ban this seller. Other reviews on reviews sites have mentioned this so Im sure you guys are well aware of other disputes opened against this seller. I will be trying to get in touch with **** about this matter and other buyers from this seller to see what I can further do to expose this fraud since its being ignored and you still have not addressed it. This is not taking a risk this is you guys allowing fraud! This isnt complicated to see even a boy so bright person can see the fraud and fake labels. Not sure what kind of people you guys hire at your business or if you are working with the fraudulent sellers personally.  I did not even receive the email asking for contents, when I called the lady I talked to said it was too late and shouted was closed. I checked my email and junk multiple times after sending my initial dispute. I only received email saying that dispute is closed then I called. 

  
  
  Regards,
  
  ***************************
  
  
  
  
  
  
  
  

  
  

  Business response

  04/18/2023

  We understand the customer is not happy with our resolution, however we have addressed the customer's concern and explained the dispute resolution decision.  

  Our investigation into this matter is still ongoing with the Seller, however we can not share any additional information with the customer as it relates to the Seller.    

  We thank the customer for bringing this matter to our attention, and will continue to investigate matters as they are brought to our attention to ensure the integrity of listings. 

  The Liquidity Services Management Team

  Customer response

  04/27/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:
  I do not believe you guys care if there are scammers on your site as long as they are bringing you money. I first called and emailed end of January with plenty of proof of scamming from **************** yet they are running multiple auctions every week you guys never even put his or her account on hold to investigate. I dont believe it takes 3 months to figure out something so obvious that other reviews on other sites also mentioned that they got scammed by this seller.  You guys never responded to one of my emails I believe I sent 3 or 4 with proof. You guys are only responding now that I contacted bbb. Whats even funnier is after my last response through bbb to you guys is **************** suddenly changed his packages to ***** packages after I mentioned about ***** I took multiple screenshots of the sellers ongoing auctions weekly to show that you guys keep allowing them to sell and only a week or 2 ago they changed to ***** packages. Which they also shouldnt be using to pack their fake returns from second hand stores. Not a good look for you guys. Hope more people expose the scams you guys allow. You guys are working with or allowing a scammer making thousands a month scamming people. 

  
  Regards,
  
  ******
  
  
  
  
  
  
  
  

  
  

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