Complaints

This profile includes complaints for Liquidity Services Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Liquidity Services Inc

  6931 Arlington Rd Ste 200 Bethesda, MD 20814-5269

  
• 

  Allsurplus

  1180 Elijah Creek rd Hebron, KY 41048

• 

  Liquidation.com

  835 Intermodal Dr Brampton, ON L6T 5W2

• 

  Liquidity Services Inc

  405 Glenn Dr Ste 10 Sterling, VA 20164-4432

  
• 

  Liquidity Services Inc

  15051 N Kierland Blvd Fl 3 Scottsdale, AZ 85254-8141

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/27/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 1993 ***** on *** deals on 5/17/2025, sent my money via bank transfer, could not get ahold of seller, finally did and he said he contacted liquidity services to cancel auction days prior. They said they would be back in contact but did not. I've sent multiple emails and phone calls, finally got them to respond with an email, saying they would refund my money within 10 days, it's been 15 days now and 6 weeks since the auction ended.

  Business Response

  Date: 06/30/2025

  To whom this may concern,

  Thank you for allowing ******** the opportunity to review Mr. ****** claim. 

  Our records indicate a refund of $26,350.00. is in process and Mr. ****** has provided his ACH instructions. 

  We will follow up with Accounting to confirm the status of the refund. 

  Thank you,

  GovDeals Management  

• Initial Complaint

  Date:06/25/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 23, 2025, I was the winning bidder on Lot #*****-796 (15x Allentown EcoFlo Blowers) through ************. The auction closed, and I received a You have won notification. I was ready to pay immediately. Shortly after, the seller improperly canceled the sale, claiming equipment relocation.Under California Commercial Code 2328, a sale by auction is binding once a bid is accepted. No reserve was disclosed, the bid was accepted, and the auction confirmed my win. This meets all legal requirements for a valid sale. A seller cannot cancel a completed auction without lawful reason. Relocation is not legally valid.******** own platform rules confirm sellers must fulfill completed sales unless the item is lost, damaged, or the buyer defaults. None of these apply. Their system continued sending You have won notices for days after the cancellation, showing the platform still recognized the sale.I filed a dispute asking for the sale to be honored or for a written explanation with documentation of who canceled it and why. I also requested the identity of the seller, especially if it is a public agency, to pursue a California Public Records Act request. I received no response.******** terms do not override California law. Under 1103, private agreements cannot erase public commercial protections. This is a clear breach of contract and a violation of both the law and the platforms obligations.Requested Resolution:Reinstate the sale and provide an invoice Or provide a full explanation with seller identity and basis for cancellation Estimated loss is over $6,000 in fair market value.

  Customer Answer

  Date: 06/26/2025

  I am still getting notifications that I won the auction and there's a pay button but when I push it It goes to a page that says Won auctions And there is nothing there

  Business Response

  Date: 06/30/2025

  To whom this may concern,
  
  Thank you for allowing ******** the opportunity to review this complaint.
  
  Please refer to the Terms and conditions which all buyers agree to at the time of registration and bidding: 
  
  3. Reservation of Rights with Respect to our Services

  a. We reserve the right to do any of the following up to the time of a Completed Transaction:

  
  1. withdraw any Assets offered for sale;
  2.if Assets have been grouped together for auction as a single Listing, combine (including in bulk), sub-divide, alter or amend any Listing;
  . regulate bidding on any auction including, but not limited to, refusing to accept any bid or facilitating automatic bids on behalf of Buyers;
  3. delay or rescind the sale of any Asset for any reason;
  4. delay or condition removal from the premises upon which the Assets are located, subject to such conditions as we think are fit to impose if, in the Sellers opinion or our opinion, removal of any Assets or part thereof will be likely to cause serious damage to the Sellers or our premises or any other damage that the Buyer is either unable or unwilling to rectify or if any removal is being done without an approved method statement or risk assessment where such a statement or assessment is required; and
  5. delay or rescind a Transaction if any party should claim possession of or title to all or part of an Asset prior to its removal from the Sellers or our premises.
  
  
  If any of the above occur, our liability is limited to only the return to Buyer of the purchase price and any commissions, premiums or fees paid by Buyer with respect to such Listing.
  
  
  Our records indicate LOT 23288-796 refund was cancelled as such the lot is no longer available. Payment was not received as such a refund is not due. Additionally, based on the aforementioned, GovDeals is unable to accommodate the request for additional expenses.
  
  
  Thank you,
  
  
  GovDeals Management 

• Initial Complaint

  Date:06/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I won an auction for a 2020 Dodge Charger May 27, 2025. I was in contact with the seller since May 30, 2025 and nothing was mentioned about the vehicle discrepancies. I paid for the vehicle June 3, 2025. I travelled to *****************************************************************************************************, June 6 2025. I contacted the seller that Friday at 11:59 and he asked me if I had a trailer to pick up the vehicle. (This raised a major concern because no trailer was mentioned before hand, and the description stated on the auction site that the Vehicle starts and runs: Yes, Engine Light: No). I get to the premises where the vehicle is held around 4:40 Friday, June 6 2025 and try to open the vehicle but the key did not work. The gentleman there (********) had to jump the vehicle to get it started. The trunk did not open, and the front passenger tire (side wall) was badly damaged. The vehicle was in no condition to drive and most importantly not safe to drive back to ******* where I reside and immediately contacted GovDeals and the seller (***** ******) of my concerns. The seller has made no attempt to resolve problem at hand. When I had a conversation with him on the phone he said the car had been sitting for a while, but in the text he said it was driven to the facility with no time stamps. I had a family member on Monday June 9 2025 attempt to pick up the vehicle and the car went into limp mode not even a mile from ***********************************************************************************************. (The vehicle is currently in ********** GA at the ***** dealership as of June 15 2025). The seller has made no effort in correctly stating the condition of the vehicle, and he forfeited my right to make an informed decision on the transaction. I seek full compensation for jeopardizing my safety and the inconvenience caused by ***** ******, ************* surplus agency for deceptive business practices.

  Customer Answer

  Date: 06/17/2025

  I bought the vehicle from GovDeals, or known as Liquidity Services ************* (auction site / third party) and the seller is ************* surplus agency
  Name: ***** ******

  Business Response

  Date: 06/30/2025

  To whom this may concern;
  
  Thank you for allowing ******** the opportunity to review Mr. ********* dispute.
  
  Please refer to the waiver listed on the lot details page prior to bidding:
  
  Special Instructions

  
  NOTICE: If you are the winning bidder and default by failing to adhere to this seller's terms and conditions, your account with ********************** WILL BE LOCKED.
  
  Guaranty Waiver: All property is offered for sale AS IS, WHERE IS. (Seller) makes no warranty, guaranty or representation of any kind, expressed or implied, as to the merchantability or fitness for any purpose of the property offered for sale. Please note that upon removal of the property, all sales are final.
  
  Mr. ******** has signed for the vehicle and has removed the vehicle after inspection.  Based on this information, GovDeals is unable to accommodate Mr. ******** request for a refund. Mr. ******** will want to make arrangements to remove the vehicle from the 3rd party facility which he lest the vehicle. 
  
  Thank you,

  GovDeals Management

• Initial Complaint

  Date:05/27/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Secondipity whom streams in what not who uses target liquidator is selling recalled, broken, false advertising. Ive bought hundreds of dollars for my stuff to be recalled, broken, or they send me something totally different. I am livid. I expect a full refund for every single item I bought. The service I got from secondipity on whatnot was absolutely horrible. Got told to handle it myself and got blocked.

  Business Response

  Date: 06/02/2025

  The buyer's registered username for Whatnot is "Katie619", we found a total of 42 orders placed for this buyer username, however only 2 refund requests were received from this buyer.  Both refund requests were approved, and the customer was refunded.  We've received numerous messages from this buyer beginning on 5/17/2025, and the buyer was blocked by ******* for excessive requests that did not align with the Buyer Protection Policy, and did not follow the Buyer Protection Policy.

  To initiate a return request for an item purchased through our Secondipity store on Whatnot, buyers must first contact us (the seller) directly through the in-app chat feature. Because the items we sell are final sale overstock items being offered a significant discount, we do not offer returns for buyers remorse. We are only required to approve refund requests if the item is eligible based on the Whatnot Buyer Protection Policy which is outlined in the Whatnot terms of service:  
  When buyers are entitled to a refund:
  Our Buyer Protection Policy covers the following issues, provided you submit your request within the specified timelines, and the request isnt excluded under the Exclusions to Whatnot Buyer Protection section:
  Incomplete or incorrect items: One or more items are missing or incorrect
  Item Not as Described: Items received are damaged, expired, defective,  or do not match the condition description.
  Package not received: Items are lost or delayed in transit, not shipped, misdelivered, or not received after being marked "delivered" by the carrier
  Buyers must submit their requests by the earlier of 30 days from purchase or 14 days from delivery for your request to be eligible under Whatnot Buyer Protection.
  
  If a buyer is unhappy with the outcome of their refund request (request denied because it did not meet the buyer protection guidelines), they can then escalate the issue to Whatnot support through their app. Whatnot will investigate the request and determine if a refund is eligible.  If Whatnot feels the buyers request does not align with a refund entitled under the Buyer Protection Policy, the request will be denied and the buyer advised to work directly with the Seller. Buyers that exhibit indications of refund and/or return fraud, abuse of policy, or otherwise violate Whatnot policies may be refused refunds or have action taken against their account. Any determination of potential abuse or fraud is at the full discretion of the Seller and/or Whatnot.

  Both requests for refund were approved and refunded.  We can not simply refund the buyer for "all purchases", if the customer received an item that falls within the Buyer Protection Policy, the buyer should have requested a refund through the app. It appears the customer is attempting to abuse the return policy, demanding a refund for "everything purchased".  We are unable to honor this customer's request, and agree with *******'s decision to block the buyer from future purchases.  The customer properly requested a refund for 2 items, both of which were approved and refunded.  No additional refunds will be honored. 

  Respectfully, 

  ************************** Customer Support 

  
  

  Customer Answer

  Date: 06/02/2025

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 23383348
  
  I am rejecting this response because:

  no need for refund as I had to fight to get a refund for RECALLED ITEMS YOUR BUSINESS WAS SELLING, I reached out, and got blocked because I called you out on selling recalled items! Every item that came to my door, for example the glassware set. Had only three cups. Acknowledge a customer. Just because yall took forever to respond on what not I absolutely kept requesting a refund. Those blendjets have been recalled since 2023! I wouldnt buy another item from yall if you were the last place to shop. Horrible items. Used items. Horrible customer **********************. What not did more than you. 
  
  
  Regards,
  
  ***** ******
  
  
  
  
  
  
  
  

  
  

• Initial Complaint

  Date:05/08/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a liquidation lot of 10 pairs of Hoka shoes from Liquidation.com Auction #******** for $635.42 The lot was listed under the returns category. According to Liquidation.com's own definition, returns are customer-returned items that may show some use or handling but are still expected to be functional and in generally acceptable condition. Items should not be excessively worn, broken, or unsellable.However, the items I received were in extremely poor condition:All 10 pairs were heavily used Shoes were dirty, with faded soles, and in some cases falling apart None are in resellable or even usable condition These items clearly do not fall under the returns condition described by Liquidation.com. They resemble salvage or destroyed goods and this level of wear was not disclosed in the listing, manifest, or photos.I submitted a dispute, but it was denied. Liquidation.com maintains that the items fall within their "returns" classification, even though the condition of the shoes directly contradicts their own policy. They are refusing to acknowledge the misrepresentation or offer a refund.Desired Resolution:I am requesting a full refund of $635.42 due to the fact that the items I received were misrepresented under Liquidation.coms own returns guidelines. These shoes were not in the condition advertised, and the company has refused to resolve the issue fairly through their dispute process.

  Business Response

  Date: 05/12/2025

  We will provide a secondary review of the customer's dispute, and if we find the customer is due a refund, we'll provide a return shipping label with instructions.  

  Return condition lots have not guarantee of functionality, as our site definition explicitly outlines, returns condition items may reflect a measurable amount of use:  Reasons for returning a product may not have any correlation to its utility (i.e., size, color, model, etc.), and as a result may be in fine working order. The majority of returns, however, do have some operational and/or cosmetic problems. Depending on a company's return policy, these items may also reflect a measurable amount of use. In addition, since most of these items are sent through a reverse supply chain (e.g. from a customer back to a store or a centralized warehouse), they can show signs of further handling.   Returns may not come in their original packaging and often do not have any of the advertised documentation or additional parts and/or accessories. Accordingly, returns can exhibit a wide range of individual product and package conditions that can differ substantially from the original manufacturing.

  Customers should only bid on auction lots if they are familiar with the risks involved.  There were no guarantees the items would be brand new in box items and only "tried on" as the customer stated.  There are no implied warranties of functionality or resell value either, the auction definition of returns condition specifically states items may show measurable amounts of use.   Buyers assume all risks when bidding, and must rely solely on the auction description and any images provided prior to bidding. While we understand the customer may be unhappy with their purchase, we felt in the original dispute investigation the auction was properly listed in RETURNS condition, and outlined the risks that products may be used.  Our Terms and Conditions require all bidders to acknowledge they have read and understand the condition of the merchandise provided in the Asset Information Section of each listing.  

  We will review the customer's request for a refund, and if a return is approved by the Seller we will provide a return shipping label with return instructions.  The customer should understand we are an auction site, all sales are final, and items are sold as-is-where-is with no implied guarantees or warranties.  Our site definitions, auction descriptions, and auction photos should be carefully reviewed by all customers prior to bidding.  We will followup with the customer once we've had an opportunity to review this matter with the Seller and reach a final decision.  The customer will be contacted via email if we are able to work out a return for refund with the Seller.

  Respectfully,

  The Liquidity Services Management Team

• Initial Complaint

  Date:04/28/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 11-19-2024 I submitted a 1000 dollar wire transfer #********** from *********** to Liquidity Services Inc. it was a probation deposit to be held for sixty day then refunded.i have requested and promised refunds on the folling dates 1-20-2025 3-31-2025-4-1-2025 4-4-2025 4-16-2025 4-26-2025 I get

  Business Response

  Date: 04/29/2025

  To whom this may concern,

  Thank you for allowing ******** the opportunity to review Mr. ********* dispute.

  GovDeals has issued 2 refund checks.  Mr. ******* did not receive the first one and will confirm today if the second check was received.

  If Mr. ******* confirms the second check was not received, GovDeals will void the check and reissue via ACH.

  Thank you,

  GovDeals Customer Support Management 

• Initial Complaint

  Date:04/27/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 15, 2025, I placed two auction orders for "Used" smartphones through Liquidation.com, trusting the advertised product descriptions. I wired $4,046.07 to their bank account on April 16, 2025, as full payment.The auctions clearly stated the phones were "Used," implying functional devices with used Condition, However, upon delivery on April 25, 2025, I immediately discovered that 100% of the phones were grossly misrepresented, 100% useless, had zero resale value, and were 100% waste not even usable for parts.Specifically:Devices were severely broken and non-functional Devices were iCloud-locked to previous owners Missing SIM trays Missing or corrupted IMEI numbers There is NO IMEI/ SERIAL Number on Invoice.Internal components stripped and completely irreparable The merchandise delivered was clearly salvage-grade junk, not "Used" merchandise as *********** resolve the matter, I immediately:Filed disputes through Liquidation.coms platform Contacted their customer support via email Sent a Certified Mail Demand Letter with full photo evidence Reached out to several of their executives including their Director of ************* Resolution Requested:I am respectfully requesting a full refund of $4,046.07.I am available to provide wire transfer receipts, auction listings, photographs, video evidence, dispute communications, and copies of all evidence. .

  Business Response

  Date: 04/29/2025

  The customer purchased 2 auctions, Transactions ******** $2694.80 and ******** $1326.27
  Both of these auctions state user locks and passcode locks should be expected, and even states the devices are minimally test and require repairs-including screens and batteries.   
  This is most likely a case of buyers remorse due to being a brand new buyer and not fully reading the auction details, these auctions are typically sold to buyers who are refurbishers, business who have the ability to take the devices apart and replace broken/cracked screens, replace batteries, and utilize 3rd party services to eliminate the user locks.  
  The buyer  filed his dispute on 4/25/2025, we havent even received all his support as of yet to confirm if the devices power on, which is the only guarantee of functionality for these devices. 
  Both auctions were listed in USED condition, which outlines repairs may be required and the items may be non-functional: Used assets were previously sold and put into use.  They possess noticeable cosmetic defects and blemishes, including but not limited to dents, scratches, and signs of age.  They are minimally tested to meet only the most basic of requirements of functionality.  Used assets therefore may not be in optimal working condition and can require additional maintenance and repair.
  
  Below is the verbiage from the auction listing which plainly states the devices require repairs and password and user locks are present:    
  
  All phones power on.
  Units were minimally tested. Required repairs, including screens, batteries, or other components are possible.
  Mixed carriers including Carrier Unlocked, *******, Etc.
  No guarantees regarding passcode locks, user locks, etc. Third party ******************** may be required to unlock devices. User locks are there.
  They also have mixed storage capacities of 128gb and others.
  The photos are for example only.
  All phones are Sold as-is.

  Typically the buyers of these devices understand the devices are only guaranteed to power on, and it seems this buyer didnt fully read and understand he was purchasing devices that required repairs before he could resell them.  We are actively working his dispute, and once we've received all the necessary supporting documents which includes photos and video of the devices plugged in and powered on, we will make our decisions as to whether we will allow the customer to return for refund, or deny the dispute since we do not offer a refund period for buyer's remorse.   We typically only honor a customer's request to return if we find the Seller improperly listed the items for sale, or misrepresented the condition of the items being sold.  The customer will receive a response to his dispute via email within 10 business days of the date he's filed the dispute. 

  Respectfully,

  The Liquidity Services Management Team 

  
  

  Customer Answer

  Date: 04/29/2025

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 23255473
  
  I am rejecting this response because:

  
  Response to Liquidation.com Dispute Position Full Refund Requested
  
  
  Dear BBB Dispute Team,
  
  
  Thank you for forwarding the sellers response.
  
  
  As a first-time buyer with Liquidation.com, I relied on the auction description, which clearly stated the phones were used with the expectation they could be repaired or resold after basic service. I am experienced in phone refurbishment, including screen replacement, battery swaps, and basic software resets. However, what I received is far beyond any reasonable definition of used.
  
  
  Here is the actual condition of the merchandise received:
  A significant number of devices do not power on at all, even when plugged in.
  Most are iCloud locked with no ability to reset, making them permanently unusable.
  Many are missing SIM trays, and even worse  no IMEI or serial numbers are visible or recoverable on multiple units.
  These are not devices requiring repair these are complete salvage/junk, not usable for parts or repair.
  I can confidently say even Apple themselves would be unable to service or reclaim these units.
  
  
  While the auction states the units are sold as-is and may need repair, it did not disclose that these phones are beyond economic repair, untraceable, or possibly in violation of resale laws due to the absence of identifiers and user locks.
  
  
  I am not claiming buyers remorse  I am stating that this auction was materially misrepresented.
  
  
  I am requesting a full refund and the opportunity to return these devices immediately. I have photos and videos showing:
  Devices that fail to boot or respond to power
  iCloud lock screens
  Missing IMEIs/serial numbers
  Salvage-level physical damage
  
  
  I respectfully ask that the dispute team consider this in good faith. I am not disputing cosmetic issues or minor repairs I am reporting a complete mismatch between what was purchased and what was delivered.
  
  
  Thank you for your time and consideration.
  
  
  Sincerely,
  ******** ******
  **************
  Phone: ************
  Email: **************************************
  
  
  
  
  
  
  
  

  
  

  Business Response

  Date: 05/15/2025

  I'm not sure why the customer rejected the response we sent, we've honored the customer's request for a refund after reviewing his dispute a second time.  We've provided the customer a return shipping label to ship the items back to us, and have obtained his wire refund instructions in order to refund his purchases.  

  Refunds are typically processed within 3-5 business days once wire instructions are received, though this is dependent on the customer's bank releasing the funds.  We consider this matter resolved, and the customer refunded. 

  Respectfully,

  The Liquidity Services Management Team 

  Customer Answer

  Date: 05/20/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ******** ******
  
  

• Initial Complaint

  Date:04/26/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have tired to reach out multiple times via the form submission via the Gov Deals site within the last few months regarding updating my name on my account as i have done a legal name change of my full name. The profile section of the account settings does not allow for name updates for whatever reason. I recently attempted contact for a resolution and finally was able to get somebody via an alternative contact option on the form submission in the sales department to which the agent tried to understand what I was looking for and sought clarification on my inquiry. After explaining the multiple failed attempted contacts to rectify the situation and what I was needing, the individual that I was able to finally reach (**** ***** a liquidity sales account executive) told me the following:"Looks like you have purchased one item for $79 back in 2023. Being that you are not that active on our site, I think it would make more sense just setting up a new account with your new name. Its very easy to do."I replied with my opposition to this "solution" wich essentially detailed that I was trying to build account reputation to have lighter restrictions when purchasing and that i also have an established username (which i consider to be a brand) that I cannot claim again if I created a new account. I declined that this was a viable solution to my issue and that my name on the account should be able to be updated without issue. This is a half attempt at customer resolution and is lazy at best. The amount of purchases ive made via the service should be irrelevant to my support issue in the merit of creating a new account or not. If I buy 1 item or 100, it should not make a difference. If I buy 100 items and they'd consider changing the name then, why not at 1? I bid on items often but dont win them which causes my purchase amounts to be low despite regularly using and logging into the account. All I want and need is the name updated and all I ask. Not that hard.

  Business Response

  Date: 04/28/2025

  To whom this may concern;

  Please provide the updated name to reflect on the GovDeals account. 

   

  Thank you, 

  Customer Answer

  Date: 04/28/2025

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 23254646
  
  I am rejecting this response because:

   

  There is no option to send a message back without accept and or rejecting. I will accept the response once the issue is resolved

  in response to the businenss:

   

  the name on the account should be updated to **** *** from my prior name ******** ****
  

  I will await this to be updated and will accept response once completed. 

  Regards,
  **** ***
  
  
  
  
  
  
  
  

  
  

  Business Response

  Date: 05/15/2025

  To whom this may concern, 

  The name on the account has been updated to **** ***. 

  The buyer can now log in and also update how they would like the name on the title to reflect. 

  Thank you,

  GovDeals CS Management 

  Customer Answer

  Date: 05/21/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  **** ***
  
  

• Initial Complaint

  Date:04/23/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello,On March 27, 2025, my company, **************************, won auction #******* via All *******. We completed payment on March 28, 2025 in the amount of $7257. On the same day payment was completed, we received the normal "Load Out" document that outlines the location of assets contact. Normally, the site contact would be listed on this document, instead it only provided the customer ********************** contacts ***********, ************************************** When we contacted customer support, they had no knowledge of the invoice or who to contact. My partner and I separately had to call 5 or 6 times before they would connect us with a member of management, despite multiple requests.Since then, we have been emailing daily for an update and have received no updates, or incorrect information. We have asked for a refund multiple times and the request keeps getting written off.We would like 1 of 2 options:1. A refund in full plus our $15 wire fee: Total $7272 2. A contact to pick up the item with a 20% discount. We are not a large company like Buyer **************************** Surplus. We cannot afford to have that much money tied up for the amount of time it has been tied up.Thank you in advance for your attention to this.****** ******* *************************** *************

  Business Response

  Date: 04/25/2025

  To whom this may concern, 

  Thank you for allowing AllSurplus the opportunity to review Mr. ******* claim. 

  Our records indicate Mr. ******* spoke with Management on April 24, 2025, and confirmed he has been in contact with the seller to schedule removal. Mr. ******* will notify us if removal is unsuccessful and AllSurplus will action at that time.

  Thank you,

  AllSurplus Management 

  Customer Answer

  Date: 04/28/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ****** *******
  
  

• Initial Complaint

  Date:03/20/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased at pallet from liquidation.com the pallet was falsely advertised and missing over $20,000 worth of merchandise. I want a refund and the company refuses to give me my money back.

  Business Response

  Date: 03/25/2025

  We received the customer's complaint, and appreciate the opportunity to research this matter and respond with a resolution. 

  The customer filed a dispute stating the following: "MISSING UNITS; Stated missing unit in dispute form: 94; 14-2 STR TRI-WIRE THHN B/W/G 300'' 94 $193.04 $18,145.76 1001465563. We have 2 partial rolls that are less than 1/4 full. Were missing multiple pieces, not limited to the 92 rolls but possibly a full pallet. 
  If someone could please reach out to us and let us know what to do moving forward I would really appreciate it!"  

  We had the customer provide us with an itemized list of the missing items, and resolved the customer's dispute by issuing a partial refund for $2,432.68 for 144 missing units the customer itemized, which was a *****% refund of the auction amount.  The customer also indicated some other units had notable damages and requested a refund for those additional items as well.  This lot was listed in RETURNS condition, which per our site definition of returns may have damages present.  We define RETURNS condition on our site as "Returns were sold to a customer, who then either physically brought the item back to a store or mailed it to a specified location.  Reasons for returning a product may not have any correlation to its utility (i.e., size, color, model, etc.), and as a result may be in fine working order. The majority of returns, however, do have some operational and/or cosmetic problems. Depending on a company's return policy, these items may also reflect a measurable amount of use. In addition, since most of these items are sent through a reverse supply chain (e.g. from a customer back to a store or a centralized warehouse), they can show signs of further handling.  Returns may not come in their original packaging and often do not have any of the advertised documentation or additional parts and/or accessories. Accordingly, returns can exhibit a wide range of individual product and package conditions that can differ substantially from the original manufacturing."  Since the items were sold in RETURNS condition, no refund was issued for any items which were indicated as damaged on the customer's itemized list. 
  

  The customer was unhappy with our resolution and requested an escalated review of his claim.   After escalated review, there was no discrepancy found with the dispute resolution provided for transaction ID ******** and the resolution will remain as is. ?The customer was refunded at the **** value of the 144 missing units compared to the price paid, the units were worth *****% of the lot for a refund in the amount of $2,432.68, plus applicable premium and taxes. We reminded the customer we are an auction site, we do not offer a money back guarantee or return policy, all sales are final and sold as-is-where-is in accordance with our user agreement states.  We also educated the customer the per our user agreement which he agreed to before we could bid, in resolving a dispute it states the following: "Further, while our customer support team may help facilitate the resolution of disputes through various programs, we have no control over and do not guarantee any of the following: the existence, quality, safety or legality of items advertised; the truth or accuracy of User's content or listings; the ability of Sellers to sell items; the ability of Buyers to pay for items; or that a Buyer or Seller will actually complete a Transaction or return an item."  We offer the dispute process to ensure the integrity of our auction platform, and correct any errors with Seller's listings, and that does result in some refunds being issued if we find the items listed were not properly represented.  However, we found the items were properly listed as RETURNS condition, which guarantees some damage or functionality issues may be present.  We were only able to refund the customer for the items he claimed were missing.  

  We are awaiting the customer's wire refund instructions in order to complete his refund for the missing items.  We've sent 2 requests to the customer via email outlining what information is needed from his bank in order to release his funds via wire transfer.  Refunds can take up to 5 business days to process, and an additional 7 business days to be released by the customer's financial institution. The sooner he provides us with his wire refund instructions, the sooner we can get him his refund. 

  While we understand the customer may be unhappy with their purchase, the auction was properly listed by the Seller and accurately informed the customer of the condition of the items being sold in RETURNS condition.   Sellers are required to list the condition of the assets being sold, and include any guarantees in the listing details.  No assumptions should be made by the buyer of information that is not expressly provided by the Seller.  We hold the Seller liable for any misrepresentation within their auction listings, which includes quantity and condition.  After careful review of this matter, the customer has been fairly compensated for any missing items.  We are unable to honor the customer's request for a refund for the additional items the customer claims were damaged.  Our Terms and Conditions requires all bidders to acknowledge they have read and understand the condition of the merchandise provided in the Asset Information Section of each listing prior to bidding.  A Buyer is responsible for carefully reading the Listing and Seller Terms at the time of bidding, and Buyers bid at their own risk. Our Terms and Conditions state "A bidder in an auction format or a prospective Buyer in other transaction formats is making an unconditional offer to enter into a Listing Contract with the Seller. By submitting a bid or offer to Purchase, Buyer agrees they have read, fully understand and accept the Listing, the Listing Contract and the User Agreement." It is for these reasons were are unable to issue any additional refunds to the customer.

  Once we have received the customers wire refund instructions, we can process the refund we are holding for the missing items.  If no wire refund instructions are received after 10 business days, we will automatically mail a check to the customer's registered address.  

  We appreciate the opportunity to bring this matter to resolution.

  Respectfully,
  The Liquidity Services Management Team

  
  

  Customer Answer

  Date: 03/25/2025

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as **************************** was very rude. They do have an escalation department but refuse to knowledge any wrong doing. They will not take responsibility for misrepresentation of the items sold. I have attached a manifest of items being sold. The first items listed totaling over $18,000 were missing. Other items were missing as well. A $2400 credit was offered. This is a complete joke. Obviously Im in the wrong business. A company can sell you items that dont exist. Their legal department will not contact me I have asked several times on the phone. I was also told by a representative that they dont have a phone number. I have sent them an email and still havent received anything back. This company has a horrible history with a ton of complaints and 1 star reviews. 
  

  
   Complaint: 23091743
  
  I am rejecting this response because:
  
  
  Regards,
  
  **** ******
  
  
  
  
  
  
  
  

  
  

  Business Response

  Date: 04/29/2025

  We resolved the dispute in the buyers favor on 3/19/2025: DISPUTE RESOLUTION; PARTIAL REFUND OF $2889.29 FOR 144 MISSING UNITS AT *****% ****. OTHER UNIT(S) IN DISPUTE FALL UNDER RETURN CONDITION AND ARE NOT REFUNDED. Again, since the lot was sold in RETURNS condition, we do not provide compensation for any items the buyer claimed were broken/damaged since returns are not guaranteed to be free from damage or fully functional.
  
  The buyer was unhappy with the partial refund, he advised he had a buyer lined up to purchase the missing wire, and he should be compensated for his loss of profits ($20,000 he felt he should be compensated). We do not compensate for loss of profits this is outlined in our terms and conditions: ***************************************************
  5. Limitation on Liability
  Limitations to our Liability. IN NO EVENT WILL LIQUIDITY SERVICES BE LIABLE FOR INDIRECT, INCIDENTAL, EXEMPLARY, PUNITIVE, SPECIAL, LIMITED OR CONSEQUENTIAL DAMAGES OR LOSSES, INCLUDING, WITHOUT LIMITATION, LOST PROFITS, ARISING OUT OF OR IN CONNECTION WITH THIS AGREEMENT (INCLUDING WHETHER SUCH LIABILITY ARISES FROM ANY CLAIM BASED UPON CONTRACT, WARRANTY, TORT, PRODUCT LIABILITY OR OTHERWISE). To the extent permitted by applicable law, such limitations to our liability apply to: (i) the ability or inability of a User to use our ********************; (ii) pricing, reserve setting, listing preparation, shipping or any other guidance provided by us, except as otherwise expressly provided in a Managed Services Agreement; (iii) delays or disruptions in our Services; (iv) viruses or other malicious software obtained by accessing, or linking to, our Services; (v) glitches, bugs, errors, or inaccuracies of any kind in our Services; (vi) damage to Users hardware device or other computer systems or software from using any of our Services; (vii) suspension or other action taken regarding Users account; (viii) Users need to modify practices, content, or behavior or Users loss of or inability to do business, because of changes to this Agreement or our Services; (ix) Users inability to import or export Assets, or fines or costs incurred related to the import or export of Assets; (x) any act or omission of a third party, including without limitation third-party Sellers and their agents; or (xi) any dispute between a User and a third party, including Claims relating to Assets sold by a Seller on behalf of a third party.
  
  The buyer escalated to Management on 3/20/2025 demanding he be able to return the whole lot, claiming he would have never purchased the lot if he knew the items were missing.  We felt the partial refund for the items he claimed were missing was sufficient.  We also reminded the customer any damaged items were not considered as part of our dispute resolution since the lot was listed in RETURNS condition and had no guarantees of damages or functionality.  We emailed the customer our final resolution on 3/20/2025 outlining our decision:
  
  EMAIL TO BUYER: After escalated review, there was no discrepancy found with the dispute resolution provided for transaction ID ******** and the resolution will remain as is. ?You were refunded at the **** value of the 144 missing units compared to the price paid, the units were worth *****% of the lot for a refund in the amount of $2,432.68, plus applicable premium and taxes. Please be advised that the user agreement states the following: "Further, while our customer support team may help facilitate the resolution of disputes through various programs, we have no control over and do not guarantee any of the following: the existence, quality, safety or legality of items advertised; the truth or accuracy of Users content or listings; the ability of Sellers to sell items; the ability of Buyers to pay for items; or that a Buyer or Seller will actually complete a Transaction or return an item."
  
  In reviewing this dispute today, I feel the partial refund was appropriate, and fairly compensated the buyer for the items that were not received.  We do not guarantee the items listed for sale, but we do provide a dispute process for our buyers to remedy any issues that arise from listing discrepancies.  Since the count of items was not properly represented by the Seller, we felt the buyer was entitled to compensation for the missing items.  The partial refund of $2889.29 was refunded via wire transfer on 4-3-2025, which included applicable taxes and buyers premiums.  We consider this matter resolved. 

  Respectfully,

  The Liquidity Services Management Team

  Customer Answer

  Date: 05/02/2025

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 23091743
  
  I am rejecting this response because: They just copy and paste the same response over and over. Ive asked to talk to there legal team and was told they dont have a phone number. Ive also emailed the legal team with the information they gave me and they refuse to respond. The escalation team/ resolution team is the same person. They  just say yes we agree with our decision to s**** you over. Im sorry you dont think its fair. Copy paste copy paste. We understand we had ************************** the manifest with a $20,000 dollar value but we are not responsible for you not receiving them. How is it legal to advertise something sell it  and then not have the items. Thats the most ridiculous thing Ive ever heard. They blame me for buying it. I hope the worst for anyone associated with this company. No im not happy with the partial refund. They spit on me before they ****** me and called it lube. Anyone with a brain can see I was scammed . I dont know how else to explain it.

  
  
  Regards,
  
  **** ******
  
  
  
  
  
  
  
  

  
  

  Customer Answer

  Date: 05/22/2025

  Your shit