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Business Profile

Computer Software

Article Forge

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Software.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/28/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am filing this complaint regarding Article Forge, a company that provides content generation services, for their failure to honor their stated refund policy and respond to my inquiries.On Dec 6th 2024 , I signed up for a free trial with Article Forge. Unfortunately, I forgot to cancel the trial, which resulted in a charge of $156 USD ($227 CAD) to my account on Dec REMOVED. As per their clearly stated refund policy, Article Forge offers a 30-day money-back guarantee for customers who create fewer than ten REMOVEDand are dissatisfied with the service. I met these conditions, as I created fewer than ten articles and found the service unsatisfactory.I promptly contacted Article Forges support team to request a refund, explaining my situation. Despite multiple follow-up emails over the past two weeks and attempts to reach their support team by phone, I have received no response. Their lack of communication is unacceptable and contrary to their advertised "no hassle, no questions asked" refund REMOVEDa student facing financial constraints, this issue has caused significant stress and inconvenience. I am seeking the full refund of $227 CAD as promised under their refund policy and a resolution to this matter as soon as possible.Thank you for your assistance.

  • Initial Complaint

    Date:12/11/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I wrote an email to alex@articleforge in Nov 2023 asking to not be charged and to not do business anymore. No response and no refund. I was then charged again in Nov 2024. I have an email proof of asking to not be charged.

Article Forge is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. As a matter of policy, BBB does not endorse any product, service, or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

When considering complaint information, please consider the company's size and volume of transactions. Note that the nature of complaints and a company’s responses to them are often more important than the number of complaints. BBB Business Profiles generally cover a three-year reporting period.