Business Profile
Colleges and Universities
University of Maryland Global CampusThis business is NOT BBB Accredited.
Find BBB Accredited Businesses in Colleges and Universities.
Complaints
Customer Complaints Summary
- 17 total complaints in the last 3 years.
- 16 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:09/04/2024
Type:Order IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
University of Maryland Global Campus (UMGC) Deceptive and predatory practices.On August 31, 2024, I applied to REMOVEDunder the understanding that the application fee was waived, as advertised. The application process did not prompt me to make any payment, which led me to believe that the free application period was still active.However, a few days later, I received a call from a REMOVEDrepresentative inquiring about my interests, followed by an unexpected bill for the application fee on the same day. When I questioned the fee, I was informed that the free application offer had ended. I did not receive any communication indicating that I had been accepted to the university, nor did I accept any offer of enrollment.I believe that REMOVEDactions are misleading and unethical for the following reasons:1. REMOVEDLack of Clarity and Transparency:REMOVEDThere was no clear indication that the free application period had ended, nor was there any prompt to pay an application fee at the time of submission.2. REMOVEDPremature Billing:REMOVEDI was billed for an application fee despite not being provided an option to pay during the application process. If the fee was not waived, the application should not have been processed without payment.3. REMOVEDForced Enrollment:REMOVEDI have concerns that REMOVEDmay be auto-enrolling applicants without their explicit consent, thereby generating enrollment records and fees under false pretenses.4. REMOVEDPrivacy Concerns:REMOVEDGiven the above, I am also worried about the security of my personal information, including my Social Security number, which I provided during the application process.I sent a letter to REMOVEDrequesting the removal of my application and personal information from their records as I no longer trust the integrity of the institution. I am seeking your assistance in ensuring that my information is securely removed from their databases and that I am not held responsible for any application fees or enrollment actions.Business Response
Date: 11/12/2025
We have been in contact with the student, and the situation has been resolvedBusiness Response
Date: 11/20/2025
We have been in contact with the student and the situation has been resolved.Business Response
Date: 11/20/2025
We have been in contact with the student and the situation has been resolved.Initial Complaint
Date:11/03/2023
Type:Sales and Advertising IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The Computer Science and Information Security Departments sell courses that are not ready for student consumption. Effectively, the product being sold is a 'lemon' and there is no due diligence put forth to make courses reasonably free of bugs. In fact reliance of this testing and "quality control" is solely on the students themselves, the paying customer - who expect (by nature of their purchase) to be given a course and course material (products) that are reasonably free of defects. This is not the case. I would like to see proof that the school performs quality control checks via dated documentation. I would also like to see internal practice documentation that outlines steps necessary for quality control on courses (with due respect to technologies used, website links, etc) performed on classes prior to selling them to students. This action must be done annually at the very least. Or else a 'buyer beware' should be posted for each class not in compliance with quality control checks disclosing to students that 'the course may not be ready for usage and quality control cannot be guaranteed'. The courses not checked for quality control should be sold at a discount, as the product is experimental at best.Without this information, the buyer(student) cannot make informed consent on the purchase of the courses at any given time.Initial Complaint
Date:11/02/2023
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was a graduate student at this university. The course schedule ran from 8/ 16/23-11/7/23. I withdrew following the financial aid mandate which by law is set at 65%. The withdrawal calendar starts at 10/4/23 and runs through 10/9/23, which was a holiday. The school was notified by me on 10/6/23 by email that my last day in attendance was 10/7/23. I screen-shotted my posts on 10/6/23 and my posts on 10/7/23. The school ignored my emails regarding my withdrawal. They left my name on both course rosters, REMOVEDand REMOVED, marking me absent. By marking me absent, it looks like I am still actively enrolled and they can award failing grades at the end of the course. Which would be an incomplete and an F. The school was given notice and the Registrar and Financial Aid were contacted. The school gives an I/F, then they can rebill the student and the United States Department of Education for more funding. My balance is zero. This is not a financial aid issue, it is a registrar and bursar issue. They sent a letter stating I had withdrawn but the letter dates are inaccurate. My date of separation was 10/7/23, way before the semester ended. They approved it for December 2023 and the last day of school is 11/7/23. So they can turn around and place failing grades on my transcript and charge me for the same courses again. This relationship is terminated. I am transparent and I do business with transparency.Business Response
Date: 11/12/2025
We have reviewed the situation, and it has been resolved as requested.Business Response
Date: 11/20/2025
We have been in contact with the student, and the situation has been resolved.Business Response
Date: 11/20/2025
We have been in contact with the student, and the situation has been resolved.Initial Complaint
Date:07/08/2023
Type:Service or Repair IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
University of Maryland Global Campus allowed me to graduate in 2016 after an intervention from you the Better Business Bureau to UMGC on my behalf. I attended the graduation ceremony in May 2017. Now coming to find out today, 07/08/2023 from a Success Coach Team member that my academic records showed as being on Academic Probation and not graduated. I thought the problem with the university has been resolved, unbeknownst it has not. UMGC has been bothering me to review its university but after much consideration, I refused to do so. I finished its biotechnology program but I have failed to secure/find a job, which is very disappointing to me as I worked hard to finish my degree. My request is to have my Academic Records straightening out/corrected as having been graduated and no longer a student/pursuing additional classes. My Academic Record as it is now, it showing as I am on Academic Probation. Thanks!Business Response
Date: 11/12/2025
We have been in contact with the student, and the situation has been resolvedCustomer Answer
Date: 11/19/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID REMOVED, and find that this resolution is satisfactory to me. I hope the university does not repeat it again as it is an ongoing pattern with the university and me trying to blackmail me. I am not its puppet. I genuinely finished my master's program which I worked very hard at. I took a class which I should not have taken but needed to take in order for me to have financial aid/grants. I hope my dealings with the university has been resolved once and for all. Thank you very for this matter being resolved, hopefully.
Regards,
REMOVEDInitial Complaint
Date:06/22/2023
Type:Product IssuesStatus:UnresolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Requesting a full refund of classes due to illness Last year, my son was in the hospital for an extended stay and I contacted the Univeristy by email on more than 2 occasions to inform UMGC that he will not be able to do his assignments or pending tests or exams. It took them almost a month to get back to me and it seems they did not inform the instructors in a timely manner. By the time my son got back to classes. There was too much work to catch up. We were asked to provide proof and sent his doctor's official letter. Requested a refund of the 3 classes and was given a partial refund of close to 1 class. Tried to get the money back but UMGC has refused to. We are paying out of pocket and did the right thing when I notified them in a timely manner to prevent what eventually happened. In their own words, "....students may request an exception to the withdrawal and refund policy when special circumstances prevent compliance with the published deadlines." My son being in a hosptital with no access to a PC or phone (doctor's orders) and me contacting them and getting no response, means we are entitled to a full refund and NOT a partial one. We would like a refund of $3,000 Here is UMGC's stance on refun and the exception that we clearly fall into. Learn about UMGC's refund policies for tuition payments. Exceptions to Course Drop and Withdrawal and Refund Policies All students are subject to UMGC policies on withdrawal and refunds. However, students may request an exception to the withdrawal and refund policy when special circumstances prevent compliance with the published deadlines. REMOVED NO Phone Calls, PleaseBusiness Response
Date: 11/12/2025
We have been in contact with the student, and the situation has been resolved.Business Response
Date: 11/20/2025
We have been in contact with the student, and the situation has been resolved.Business Response
Date: 11/20/2025
We have been in contact with the student, and the situation has been resolved.Customer Answer
Date: 11/21/2025
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
Complaint: 20220313
I am rejecting this response because:I did not get a full refund of the amount.
Even though, a doctor's note was provided and the REMOVEDwebsite clearly listed one of the REMOVEDfor getting a refund is the doctor's note and the fact that the person that could make the request was hospitalized.
I am still being owed over $2,000.
Regards,
Baba BamisaiyeBusiness Response
Date: 12/03/2025
We have been in contact with the student and the situation has been resolved.Business Response
Date: 12/03/2025
We have been in contact with the student and the situation has been resolved.Initial Complaint
Date:04/02/2023
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I filled out a brief online form indicating interest in this college, but then I emailed them telling them I was not intterested in their programs. They enrolled me and charged this fee, despite confirming they had received my inquiry. This is predatory and along the lines of what we saw with REMOVED, Corinthian, and REMOVED. I did not take classes, I did not send transcripts, I did not interfact with your courses, NOTHING. I will not pay you $50 for an inquiry about your University. That's just fraud. Please confirm that the charges have been cancelled. I'm sure the REMOVEDof REMOVEDwould be interested in hearing about this.Business Response
Date: 11/12/2025
We have reviewed the situation, and it has been resolved as requested.Business Response
Date: 11/20/2025
We are reviewing the situation and pursuing resolution.Business Response
Date: 11/20/2025
We are reviewing the situation and pursuing resolution.Business Response
Date: 11/20/2025
We are reviewing the situation and pursuing resolution.Initial Complaint
Date:02/06/2023
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
II was notified by Maryland Department of Budget and Managment about a week ago regarding an alleged debt for $870.48. CCU Account Number: REMOVEDCCU Debtor Number: REMOVEDZip Code: REMOVEDI have reason to believe I do not owe debt for the course in question because I did not attend this class. Please The records and files where is clearly documented I stated I couldn't attend the course listed below. PACE 111 SEC: REMOVEDCRS#: REMOVEDLOC: REMOVEDTERM: SUMMER This is obviousley a staff member errors, who forgot to drop my name from the class. I would like to clear name and prevent this UMGC mishap tarnishes my excellent credit. I demand collection activity cease immeditally and the FN grade for this course disappear. If you do not stop collection activity whilst investigating my dispute, you are breaking FCA rules and guidance. Also, ignoring claims that debts have been settled or are disputed and continuing to make unjustified demands for payment is harassment. Please do not make any further contact about the above accounts unless you can provide evidence of my liability for the debt. I request your written response that this matter is now closed. Speaking of harassment and Equal opportunity, I will have no option but to file a complaint about your staff bullying tactics and faculty lack of Equal Opportunity Trainings. I suggest directing resource toward these areas and avoid a major discrimination scandal. I look forward to hearing from you.Business Response
Date: 11/12/2025
We have reviewed the situation, and it has been resolved as requested.Business Response
Date: 11/20/2025
We have been in contact with the student, and the situation has been resolved.Business Response
Date: 11/20/2025
We have been in contact with the student, and the situation has been resolved.Business Response
Date: 11/20/2025
We have been in contact with the student and the situation has been resolved.
University of Maryland Global Campus is NOT a BBB Accredited Business.
To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.
Why choose a BBB Accredited Business?BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.