ComplaintsforUniversity of Maryland Global Campus

• Initial Complaint

  04/02/2023

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  I filled out a brief online form indicating interest in this college, but then I emailed them telling them I was not intterested in their programs. They enrolled me and charged this fee, despite confirming they had received my inquiry. This is predatory and along the lines of what we saw with *******, Corinthian, and *******. I did not take classes, I did not send transcripts, I did not interfact with your courses, NOTHING. I will not pay you $50 for an inquiry about your University. That's just fraud. Please confirm that the charges have been cancelled. I'm sure the ********** of ********* would be interested in hearing about this.

• Initial Complaint

  02/06/2023

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  II was notified by Maryland Department of Budget and Managment about a week ago regarding an alleged debt for $870.48. CCU Account Number: ******** CCU Debtor Number: ******** Zip Code: ***** I have reason to believe I do not owe debt for the course in question because I did not attend this class. Please The records and files where is clearly documented I stated I couldn't attend the course listed below. PACE 111 SEC: **** CRS#: ***** LOC: ********** TERM: SUMMER This is obviousley a staff member errors, who forgot to drop my name from the class. I would like to clear name and prevent this UMGC mishap tarnishes my excellent credit. I demand collection activity cease immeditally and the FN grade for this course disappear. If you do not stop collection activity whilst investigating my dispute, you are breaking FCA rules and guidance. Also, ignoring claims that debts have been settled or are disputed and continuing to make unjustified demands for payment is harassment. Please do not make any further contact about the above accounts unless you can provide evidence of my liability for the debt. I request your written response that this matter is now closed. Speaking of harassment and Equal opportunity, I will have no option but to file a complaint about your staff bullying tactics and faculty lack of Equal Opportunity Trainings. I suggest directing resource toward these areas and avoid a major discrimination scandal. I look forward to hearing from you.

• Initial Complaint

  10/26/2022

  Complaint Type:

  Order Issues

  Status:

  Unanswered

  More info

  The list of issues and problems with this school begins back in January of 2022. I applied for their undergraduate program and the admissions office failed to process correctly. They stated that it was processed a graduate application and that it was my fault. I should have backed out then. I fought with them for 5 months to straighten out my transcripts which I sent to them in January, yet again they didn't process correctly, and it was blamed on me. I then signed up for 2 summer courses, I completed both with a 60-70% of my class work being completed and was told I never attended my classes and received a WF instead of credit for those classes. Which then they tried to double charge me for the classes saying I owed an extra $2500 which was more than my classes that were paid by my student loans and **** grants. They then took my **** grant for $62 saying they applied it to my summer balance which in fact did not happen. Then I have been battling for 3 weeks for them to cancel my financial aid after I withdrew from the college. They lie and say you have to submit documents which is in fact not true they can cancel it from the cod.ed.gov website by a financial aid admin. They also owe me $3000 in my remaining **** grant that they refuse to send me after I withdrew. This school needs to be shut down and investigate for illegal activity.

• Initial Complaint

  09/02/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I enrolled in one of two final courses to finish my MBA degree. I was having issues completing course work due to personal reasons. The professor gave me an extension but I needed more time. I recently received an email from the Prof. informing me, since Im transitioning out of the course, I should withdraw from the group project that just started. There is three weeks left before the term ends and shes telling me I failed. The real problem is the universitys policies for assisting students. The policies are rigid and not really meant to help at all. It is just a formality. I now have to decide if its even worth submitting my work due to the fact the prof. has already decided to fail me. And if I dont do anything, it looks bad for me. Ultimately, I would pay to take the course again. There has to be fairer solution.

• Initial Complaint

  08/25/2022

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  I cannot believe UMUC Global Campus is an actual University. I applied in fall of 2015 to peruse my MS degree. I got sick from a medical diagnosis and did my best to continue through the semester. I registered for spring semester and thought once again, I could finish but it was not to be. I withdrew from my classes, well in advance to do so. I never received any mail/correspondence regarding a balance on my account. I got accepted to another University this year and decided to finally complete my MS degree. I completed the spring semester and was told I would need my transcript from UMUC for the Summer and beyond. I contacted UMUC and asked, how do I get my transcript. I was told to apply at the school website/clearing house. After applying for the transcript, I was told a hold is on my account to call a different number. I called UMUC Global campus and was told I have a $8000 balance that needs to be paid before I can get my transcript and I was given the school collections department, which to this day, I cannot get anyone on the phone no matter what time of the day I called. I called back UMUC Global Campus and was told, the money received for my tuition was return to the department of education, so I have to pay UMUC Global Campus the $8000. I contacted the Department of Education and was told, UMUC Global Campus is mistaken. My loan is with the *** and is in good standing. They asked UMUC for copy of the cancel check, I was told it went electronical, so I asked for the receipt. UMUC won't give information to substantiate the reason they're asking for funds that was never return to the department of education. I was nothing can be done for me I must speak with their collections dept. So instead, they decided to steal my paycheck from via my employer. I don't mean some, I mean all of my money they took. That money was for my rent and car payment, insurance. My current school took my loan away because I couldn't produce my transcript. I owe them $15000. WHY?????

• Initial Complaint

  07/05/2022

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  I was registered to attend my final class for my Masters degree with the University of MD global campus in January 2022. Unfortunately I contracted COVID and I withdrew from the class within the first week. At that time I was not notified that any monies were owed. Over the next couple of months I received two calls asking if I planned on finishing up my degree with the University, but due to a move to Georgia in mid May for my job, had decided not to sign back up for my final course until later this year. Today I received a notice from Maryland CCU that I had been turned over for delinquent account. I learned that it was for University of Maryland. I received no phone calls, emails to my home email address on file with the University, or letters to my home address letting me know that I owed a balance. I had made payments on my student loans through June of this year at which time I paid them in full with sale proceeds of my Maryland home. I would like to file a formal complaint against the University for lack of notice of the debt. Under Fair Credit Reporting Act I would like an accounting of the debt, and a reversal of any negative notice to my credit to credit agencies. If in fact I owe the money after review of a statement from UMGC I will pay the debt.

• Initial Complaint

  06/07/2022

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  UMGC committed to providing digital copies of graduation diplomas and has yet to fulfill this obligation with no communication on any delays. The process has been farmed out to a third party which has limited thier ability to deliver any confirmed data other than a verification letter. Payment is taken well before from the student for this service , yet communication is non existent. Weeks later no resolution has been made nor communication to explain the delay.

• Initial Complaint

  05/31/2022

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  I received a notice of statement to pay in my email from this school. I am not enrolled nor did I ever enroll in this school. I only requested information about classes. Now this so called school is saying I have a billing statement. Remove this statement and my contact information from your so called school.

• Initial Complaint

  04/28/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I have been a student at UMGC a for three semesters now. I am a single mother of 3 trying to give my kids a better life. Spring of 2022 semester I received a refund of $483. 420 from the ******** ****** grant, the other $63 was refunded from summer and fall semesters. I was then billed $62 for summer and fall semesters. My **** grant has not updated as it should have for the last two courses. UMGC owes me $1620 in **** grants. I can see the grants when I log onto my studentaid.gov page. I have called UMGC many times. They agree I am owed this money. I get an email to look for a response in 1-3 days. To which I never recieve a response. I am about to fail my classes after making the Deans list the last two semesters. I have NO MONEY to pay my internet bill, no money to pay for childcare while I go to class, and no money to keep a roof over our heads. My account looks as if it is overdue due to UMGC making mistakes with my billing.

• Initial Complaint

  04/20/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I was enrolled at the the University of Maryland Global Campus in 2019 until 2020 . I believe they charged me for classes I dropped. I had federal loans for amounts the school took for classes never taken. I currently still receive emails as if I am in active student. I want to make sure this place is not still getting money from the government for me when I do not attend the school. I also want refunds for money I feel was taken illegally for profit. The schools Finacial Aide is ridiculous and is not up to date with current technology to process information accurately. I know they over charged my pell grants and student loans. I want clear documentation of how I was charged my this bogus university.

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