Complaints

This profile includes complaints for Christianbook's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Christianbook

  140 Summit St Peabody, MA 01960-5156

• 

  Christianbook

  PO Box 8000 Peabody, MA 01961-8000

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/20/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order to Christianbook.com Tue, June 25, 2024 for the amount of $26.48 order number ************ MA. It was posted on my charge card Wed, June 26, 2024. I just recently discovered that I have been charged by this company $16.95 a month for 8 months starting on June 20, 2024. That's a total of $135.60 supposedly for Christianbook rewards that I didn't sign up for. I order very little from this business. I would never sign up for something this ridiculous. I believe this is designed as a scam and would like for the business to refund the full amount that has been taken from my *********** account in a very suspicious and sneaky way. I immediately deactivated my credit card because of this. It's strange to me that my order was placed on June 25, ********************************* the $16.95 on June 20th, 2024. Businesses which pull these kind of underhanded tricks should be held accountable.

  

  Business Response

  Date: 01/20/2025

  Thank you so much for taking the time to share your feedback about our Christianbook Rewards program. We genuinely apologize for any confusion regarding the Christianbook Rewards program and that it wasn't clear to you that you had opted to enroll in the 30-day free trial after completing your purchase on May 21. This is not an auto-enrollment program.

  It's important to us that our offerings are clear and beneficial for our customers so we try to send email periodically about your membership status so that you're aware of your active enrollment--we're sorry you missed those.

  When you placed your order with us, on May 21, we presented an offer to receive a rebate on your order. It asked for you to provide your email address and click on the join button and explained that after the 30-day free trial there is a $16.95 monthly fee for Christianbook Rewards.
  
  Since we weren't aware that you were in the program we'll make sure that your account has been cancelled and will ensure that you're refunded for any charges that were posted to your account for your ********************** Rewards membership.
  
  Please know that your concerns will be shared with the right team for further evaluation. We deeply appreciate your trust in us, and we are committed to ensuring a better experience for you in the future.

• Initial Complaint

  Date:01/13/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Placed an order to Christianbook.com 01/21/24 (order # *********) for some cards. The cards were received as expected. Have just recently found that for the months following this purchase we have been charged ***** each month for christianbook rewards which we did not sign up for. We think this is a scam and would like a refund for these charges. I called them to stop the charges but they did not offer to refund what has been paid in over these months, Feb 2024 to Jan 2025. Total of $203.40.

  

  Business Response

  Date: 01/14/2025

  Thank you so much for taking the time to share your feedback about our Christianbook Rewards program. We genuinely apologize for any confusion regarding the Christianbook Rewards program and that it wasn't clear to you that you had opted to enroll in the 30-day free trial after completing your purchase. It's important to us that our offerings are clear and beneficial for our customers so we try to send email periodically about your membership status so that you're aware of your active enrollment--we're sorry you missed those.

  When you placed your order with us, we presented an offer to receive a rebate on your order. It asked for you to provide your email address and click on the join button and explained that after the 30-day free trial there is a $16.95 monthly fee for Christianbook Rewards.
  
  I've confirmed that your account has been cancelled and will ensure that you're refunded for any charges that were posted to your account for your ********************** Rewards membership.
  
  Please know that your concerns will be shared with the right team for further evaluation. We deeply appreciate your trust in us, and we are committed to ensuring a better experience for you in the future.

  Customer Answer

  Date: 01/14/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ****** ******

• Initial Complaint

  Date:12/31/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Chrisitan ******** HAs been charging me ***** a month from my checking account for a reward program I never wanted. I have asked that they stop charging me this monthly fee and they have yet to stop charging me for this fee. I want to saying that they are far from a ***************** when they would do someting this dishonest

  

  Business Response

  Date: 12/31/2024

  Thank you so much for taking the time to share your feedback about our Christianbook Rewards program. We genuinely apologize for any confusion regarding the Christianbook Rewards program and that it wasn't clear to you that you had opted to enroll in the 30-day free trial after completing your purchase. It's important to us that our offerings are clear and beneficial for our customers so we try to send email periodically about your membership status so that you're aware of your active enrollment--we're sorry you missed those.
  
  When you placed your order with us, we presented an offer to receive a rebate on your order. It asked for you to provide your email address and click on the join button and explained that after the 30-day free trial there is a monthly fee of $16.95 for Christianbook Rewards.
  
  We'll make sure that your account has been cancelled and will ensure that you're refunded for any charges that were posted to your account for your ********************** Rewards membership.
  
  Please know that your concerns will be shared with the right team for further evaluation. We deeply appreciate your trust in us, and we are committed to ensuring a better experience for you in the future.
  

• Initial Complaint

  Date:12/30/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I just now have noticed a recurring charge of $16.95 through my card ending in 9864. These began monthly, since January 4, 2024. I did not sign up for, nor do I receive any benefits from a monthly charge through CHRISTIANBOOK.I did, however, order from them for Christmas last December 2023.

  

  Business Response

  Date: 12/30/2024

  Thank you so much for taking the time to share your feedback about our Christianbook Rewards program. We genuinely apologize for any confusion regarding the Christianbook Rewards program and that it wasn't clear to you that you had opted to enroll in the 30-day free trial after completing your purchase. It's important to us that our offerings are clear and beneficial for our customers so we try to send email periodically about your membership status so that you're aware of your active enrollment--we're sorry you missed those.
  
  When you placed your order with us, we presented an offer to receive a rebate on your order. It asked for you to provide your email address and click on the join button and explained that after the 30-day free trial there is a monthly fee of $16.95 for Christianbook Rewards.
  
  We'll make sure that your account has been cancelled and will ensure that you're refunded for any charges that were posted to your account for your ********************** Rewards membership.
  
  Please know that your concerns will be shared with the right team for further evaluation. We deeply appreciate your trust in us, and we are committed to ensuring a better experience for you in the future.

• Initial Complaint

  Date:12/18/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I noticed a recurring charge on my credit card to Christianbookrewards for ***** per month. I don't recall signing up for this. I called the number you provided and spoke to ******? She told me It was canceled but I'm not sure I'll get a refund . Can you help?

  

  Business Response

  Date: 12/19/2024

  Thank you so much for taking the time to share your feedback about our Christianbook Rewards program. We genuinely apologize for any confusion regarding the Christianbook Rewards program and that it wasn't clear to you that you had opted to enroll in the 30-day free trial after completing your purchase. It's important to us that our offerings are clear and beneficial for our customers so we try to send email periodically about your membership status so that you're aware of your active enrollment--we're sorry you missed those.

  When you placed your order with us, we presented an offer to receive a rebate on your order. It asked for you to provide your email address and click on the join button and explained that after the 30-day free trial there is a $16.95 monthly fee for Christianbook Rewards.
  
  I've confirmed that your account has been cancelled and will ensure that you're refunded for any charges that were posted to your account for your ********************** Rewards membership.
  
  Please know that your concerns will be shared with the right team for further evaluation. We deeply appreciate your trust in us, and we are committed to ensuring a better experience for you in the future.

  Customer Answer

  Date: 12/19/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ****** ***********

• Initial Complaint

  Date:12/13/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a book at Christianbooks and paid for it using my credit card So during the purchase not at my request the company slipped in a rewards program which is just a grift for ***** per month where if you dont cancel (which I never asked for or signed up for) you end up paying. We had a death in the family which caused me to not pay attention to charges on the credit card but I finally got back to checking my statement and saw I had been paying this charge for a year to this fine CHRISTIAN company I spoke to them about today and closed the bogus account and stopped my December payment from paying out This is a fraud being perpetrated on unsuspecting families and I am a retired woman who could use the money they were in my mind stealing from me to buy groceries I really need to hopefully get a refund from them so we will see

  

  Business Response

  Date: 12/13/2024

  Thanks for leaving feedback about our Christianbook Rewards program. We're sorry to hear that it wasn't clear to you that you had opted to enroll in the program after you completed your purchase. We'll make sure that your account has been cancelled and will ensure that you're refunded for any charges that were posted to your account for your ********************** Rewards membership.

  Our Christianbook Rewards program is not an auto enrollment program and membership to it is optional. Its important to us that our offerings are clear so the enrollment page that is presented after an order is placed includes a check box that directs you to the Automatic Renewal Offer and Billing Details to the left of the page.
  

  It's important to us that our offerings are clear and beneficial for our customers so we try to send email periodically about your membership status so that you're aware of your active enrollment--we're sorry you missed those.

  When you placed your order with us, we presented an offer to receive a rebate on your order. It asked for you to provide your email address and click on the join button and explained that after the 30-day free trial there is a $16.95 monthly fee for Christianbook Rewards.
  
  Well share your feedback with our staff as we continue to enhance the registration page and increase communication.

• Initial Complaint

  Date:12/11/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a children's bible from ****************. Since then I have been charged $16.95 for 3 months, Sept. Oct. and Nov for a total of $50.85. They claim I signed up for a rewards program. I **** sigh up for rewards programs for just purchasing something once in awhile. I would like a refund of the $50.85 that shouldn't have been charged to me. Thank you

  

  Business Response

  Date: 12/12/2024

  Thank you so much for taking the time to share your feedback about our Christianbook Rewards program. We genuinely apologize for any confusion regarding the Christianbook Rewards program and that it wasn't clear to you that you had opted to enroll in the 30-day free trial after completing your purchase. It's important to us that our offerings are clear and beneficial for our customers so we try to send email periodically about your membership status so that you're aware of your active enrollment--we're sorry you missed those.

  When you placed your order with us, we presented an offer to receive a rebate on your order. It asked for you to provide your email address and click on the join button and explained that after the 30-day free trial there is a $16.95 monthly fee for Christianbook Rewards.
  
  We'll make sure that your account has been cancelled and will ensure that you're refunded for any charges that were posted to your account for your ********************** Rewards membership.
  
  Please know that your concerns will be shared with the right team for further evaluation. We deeply appreciate your trust in us, and we are committed to ensuring a better experience for you in the future.

• Initial Complaint

  Date:12/10/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have never signed up for an account but have been charged monthly $16.95 since 12/14/2023. I only now noticed the charged on my bank account.

  

  Business Response

  Date: 12/11/2024

  Thank you so much for taking the time to share your feedback about our Christianbook Rewards program. We genuinely apologize for any confusion regarding the Christianbook Rewards program and that it wasn't clear to you that you had opted to enroll in the 30-day free trial after completing your purchase. It's important to us that our offerings are clear and beneficial for our customers so we try to send email periodically about your membership status so that you're aware of your active enrollment--we're sorry you missed those.
  
  When you placed your order with us, we presented an offer to receive a rebate on your order. It asked for you to provide your email address and click on the join button and explained that after the 30-day free trial there is a monthly fee of $16.95 for Christianbook Rewards.
  
  We'll make sure that your account has been cancelled and will ensure that you're refunded for all charges that were posted to your account for your ********************** Rewards membership.
  
  Please know that your concerns will be shared with the right team for further evaluation. We deeply appreciate your trust in us, and we are committed to ensuring a better experience for you in the future.
  
  
  
  
  

• Initial Complaint

  Date:11/23/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a digital download on 11/21 that was supposedly an instant download. Paid instantly via ****** invoice W239894627 Transaction ID *****************. The advertised digital product is supposed to contain 4 videos, but only one was provided. I can't get anyone to return my call or even answer my simple question "Where is my download?". They are very quick to charge, but very slow to deliver. Very disappointing for a business that uses Christianity's name.The name of the product on the website is "The Case for Christmas: All 4 Video Sessions [Video Download]" which is misleading as you are only getting 1 video session.

  

  Business Response

  Date: 11/25/2024

  Thanks for leaving us feedback about your experience purchasing digital downloads. Our downloads are made available right away once an order was placed and we see that all four were attempted to be downloaded on November 22 and that after you chatted us on November 23 we were able to reset the downloads for you and our chat agent reported that you were able to successfully download the files so we assumed this issue was resolved.

  If you need any additional assistance, please let us know and we'd be glad to help!

   

   

   

   

• Initial Complaint

  Date:11/20/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Bible from Christianbook.com last month. This month, I noticed a $16.95 charge to my credit card from Christianbook.com. When I called, I was told, to my great surprise, that I was enrolled in a $16.95/month rewards program. I asked to be un-enrolled and to be refunded for the $16.95 charge, and the merchant did both. Heres my complaint (apparently shared by other customers who filed complaints with the *********************: whatever mechanism Christianbook.com used to sign us up for these recurrent charges was deceptive. I would never knowingly agree to a $16.95 recurrent monthly charge for a rewards program. Its hard to imagine any individual customer who would. I check my orders carefully. On their website, after the fact, is no way that I can see to easily view this rewards program. Presumably, it pops up in a deceptive and innaparent way only when checking out.

  

  Business Response

  Date: 11/21/2024

  Thanks for leaving feedback about our Christianbook Rewards program. We're sorry to hear that it wasn't clear to you that you had opted to enroll in the program after you completed your purchase,but are glad to hear that youve been refunded and had your account cancelled. Its important to us that our offerings are clear so the enrollment page that is presented after an order is placed includes a check box that directs you to the Automatic Renewal Offer and Billing Details to the left of the page.
  
  We recognize that sometimes its easy to miss those details at times,especially after completing a transaction, so we send a few follow up emails regarding an active Christianbook Rewards membership and a reminder when the initial 30 day free trial period is about to end. Were sorry if you missed those.
  
  Were regularly evaluating our Christianbook Rewards program and making updates to ensure that members can make the most of their membership and maximize their cash back opportunities. Well share your feedback with our staff as we continue to enhance the registration page and increase communication.

  Customer Answer

  Date: 11/21/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ***** *****