Complaints

This profile includes complaints for Christianbook's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Christianbook

  140 Summit St Peabody, MA 01960-5156

• 

  Christianbook

  PO Box 8000 Peabody, MA 01961-8000

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/26/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I noticed a charge on my account in the amount of $16.95 from Christianbookrewards. I did not sign up for this program. They charged me $16.95 on Nov. 7. Dec 7, Jan 6 and Feb 6 in the amount of $16.95 each. Please help me get a refund and to cancel this charge each month.

  

  Business Response

  Date: 02/26/2025

  Thank you so much for taking the time to share your feedback about our Christianbook Rewards program. We genuinely apologize for any confusion regarding the Christianbook Rewards program and that it wasn't clear to you that you had opted to enroll in the 30-day free trial after completing your purchase. It's important to us that our offerings are clear and beneficial for our customers so we try to send email periodically about your membership status so that you're aware of your active enrollment--we're sorry you missed those.
  
  Our Christianbook Rewards program is not an auto-enrollment program, which means that members have to opt into the program.When you placed your order with us, we presented an offer to receive a rebate on your order. It asked for you to provide your email address, check a box that indicates you agree to the billing terms, and click on the join button and explained that after the 30-day free trial there is a $16.95 monthly fee for Christianbook Rewards.
  
  I'll confirm that your account has been cancelled and will ensure that you're refunded for any charges that were posted to your account for your ********************** Rewards membership.
  
  Please know that your concerns will be shared with the right team for further evaluation. We deeply appreciate your trust in us, and we are committed to ensuring a better experience for you in the future.
  

• Initial Complaint

  Date:02/23/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have made several online purchases over the years to christianbook.com. Apparently somewhere along the way I was signed up for a rewards program of some sort without my knowledge or permission. I have been incurring a monthly ****** charge of $14.95 from christianbook.com.I would never sign up for a rewards program like this. Clearly this is a scam. I am asking for the recurring charge to stop immediately and a refund of $299 which has been sent to christianbook.com monthly since July 2023.

  

  Business Response

  Date: 02/24/2025

  Thank you so much for taking the time to share your feedback about our Christianbook Rewards program. We genuinely apologize for any confusion regarding the Christianbook Rewards program and that it wasn't clear to you that you had opted to enroll in the 30-day free trial after completing your purchase. It's important to us that our offerings are clear and beneficial for our customers so we try to send email periodically about your membership status so that you're aware of your active enrollment--we're sorry you missed those.
  
  Our Christianbook Rewards program is not an auto-enrollment program, which means that members have to opt into the program.When you placed your order with us, we presented an offer to receive a rebate on your order. It asked for you to provide your email address, check a box to give consent to charge your form of payment when your free trial ended, and click on the join button and explained that after the 30-day free trial there is a $16.95 monthly fee for Christianbook Rewards.
  
  I'll confirm that your account has been cancelled and will ensure that you're refunded for any charges that were posted to your account for your ********************** Rewards membership.
  
  Please know that your concerns will be shared with the right team for further evaluation. We deeply appreciate your trust in us, and we are committed to ensuring a better experience for you in the future.
  

  Customer Answer

  Date: 02/24/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  ******

   

   

• Initial Complaint

  Date:02/22/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Christianbook.com has charged my card $16.95 for the past seven months without my consent or my knowledge. The charges are for a rewards program that I most certainly did not opt into. I ordered several childrens books from the company for a total of $60.44 and have since been charged ~$85 as part of this scam. It is extremely unsettling and sickening that a company with that claims to operate in a Christian manner would bilk customers out of money. I would like to be refunded for the entirety of the "rewards" program that I was unaware I was participating in. It seems that many other unsatisfied customers have had a similar experience and that all agree that they did not opt in and that they were not made aware of ongoing charges.

  

  Business Response

  Date: 02/24/2025

  Thank you so much for taking the time to share your feedback about our Christianbook Rewards program. We genuinely apologize for any confusion regarding the Christianbook Rewards program and that it wasn't clear to you that you had opted to enroll in the 30-day free trial after completing your purchase. It's important to us that our offerings are clear and beneficial for our customers so we try to send email periodically about your membership status so that you're aware of your active enrollment--we're sorry you missed those.
  
  Our Christianbook Rewards program is not an auto-enrollment program, which means that members have to opt into the program.When you placed your order with us, we presented an offer to receive a rebate on your order. It asked for you to provide your email address, check a box providing consent to join the program, and click on the join button and explained that after the 30-day free trial there is a $16.95 monthly fee for Christianbook Rewards.
  
  I'll confirm that your account has been cancelled and will ensure that you're refunded for any charges that were posted to your account for your ********************** Rewards membership.
  
  Please know that your concerns will be shared with the right team for further evaluation. We deeply appreciate your trust in us, and we are committed to ensuring a better experience for you in the future.

  Customer Answer

  Date: 02/24/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ****** ****

• Initial Complaint

  Date:02/14/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased an item with them on 9/7/2023 and since then they have managed to charge me $16.95 every month since 2023. I cannot believe this was happening, this is a robbery! I made a purchase for an item and did not agree to purchase any lifetime rewards membership. I will never use this company and I will pass on this information around my town to all the co-ops I know and blogs to uncover their criminal and abusive behavior. I will find all the channels to get my money back.

  

  Business Response

  Date: 02/17/2025

  Thank you so much for taking the time to share your feedback about our Christianbook Rewards program. We genuinely apologize for any confusion regarding the Christianbook Rewards program and that it wasn't clear to you that you had opted to enroll in the 30-day free trial after completing your purchase. It's important to us that our offerings are clear and beneficial for our customers so we try to send email periodically about your membership status so that you're aware of your active enrollment--we're sorry you missed those. Additionally, we also mailed you a postcard at the end of October reminding you of your membership and benefits.
  
  Our Christianbook Rewards program is not an auto-enrollment program, which means that members have to opt into the program.When you placed your order with us, we presented an offer to receive a rebate on your order. It asked for you to provide your email address and click on the join button and explained that after the 30-day free trial there is a monthly fee for Christianbook Rewards.
  
  I'll confirm that your account has been cancelled and will ensure that you're refunded for all charges that were posted to your account for your ********************** Rewards membership.
  
  Please know that your concerns will be shared with the right team for further evaluation. We deeply appreciate your trust in us, and we are committed to ensuring a better experience for you in the future.

• Initial Complaint

  Date:02/12/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was charged ***** for Christian Books Rewards and I did not sign up for this. I looked at my account today and found the charge. I cant afford to be frivolous with money because I am on a fixed income. I do not want this nd would like to have my money back.

  

  Business Response

  Date: 02/13/2025

  Thank you so much for taking the time to share your feedback about our Christianbook Rewards program. We genuinely apologize for any confusion regarding the Christianbook Rewards program and that it wasn't clear to you that you had opted to enroll in the 30-day free trial after completing your purchase. It's important to us that our offerings are clear and beneficial for our customers so you should have received 5 emails during your 30 day free trial reminding you about your benefits.
  
  Our Christianbook Rewards program is not an auto-enrollment program, which means that members have to opt into the program.When you placed your order with us, we presented an offer to receive a rebate on your order. It asked for you to provide your email address and click on the join button and explained that after the 30-day free trial there is a $16.95 monthly fee for Christianbook Rewards.
  
  I'll confirm that your account has been cancelled and will ensure that you're refunded for any charges that were posted to your account for your ********************** Rewards membership.
  
  Please know that your concerns will be shared with the right team for further evaluation. We deeply appreciate your trust in us, and we are committed to ensuring a better experience for you in the future.

  Customer Answer

  Date: 02/13/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ***** *******

• Initial Complaint

  Date:02/09/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order with christianbook.com on December 9, to purchase Christian ********* gifts. However, I recently discovered that I have been charged $16.95 monthly since then for a "reward" program that I never knowingly signed up for. At no point during my purchase did I agree to any recurring charges, nor was I made aware that I was enrolling in a subscription service.This practice is unacceptable, feels deceptive and does not align with the ethical standards I would expect from a ****************** I have reached out to request a refund for these unauthorized charges and expect the company to correct this issue promptly. I urge others to carefully check their statements after purchasing from this company to avoid unexpected fees.I am disappointed by this experience and hope Christianbook.com will take responsibility for ensuring that all charges are transparent and fully disclosed at checkout.

  

  Business Response

  Date: 02/10/2025

  Thank you so much for taking the time to share your feedback about our Christianbook Rewards program. We genuinely apologize for any confusion regarding the Christianbook Rewards program and that it wasn't clear to you that you had opted to enroll in the 30-day free trial after completing your purchase. It's important to us that our offerings are clear and beneficial for our customers so we try to send email periodically about your membership status so that you're aware of your active enrollment--we're sorry you missed those.
  
  Our Christianbook Rewards program is not an auto-enrollment program, which means that members have to opt into the program.When you placed your order with us, we presented an offer to receive a rebate on your order. It asked for you to provide your email address, check a box stating that you read the offer details, and click on the join button. The details explained that after the 30-day free trial there is a $16.95 monthly fee for Christianbook Rewards.
  
  I'll confirm that your account has been cancelled and will ensure that you're refunded for any charges that were posted to your account for your ********************** Rewards membership.
  
  Please know that your concerns will be shared with the right team for further evaluation. We deeply appreciate your trust in us, and we are committed to ensuring a better experience for you in the future.

• Initial Complaint

  Date:02/08/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have not ordered from ChristianBook.com since December 2024. Today my credit card said I charged $16.95 at ChristianBook.com. I don't know why I was charged anything and my account does not show any purchase. People are saying it is for a subscription - but I did not subscribe to anything from ChristianBook.com. I hope I can cancel this with my credit card company. This is outrageous ,

  

  Business Response

  Date: 02/10/2025

  Thank you so much for taking the time to share your feedback about our Christianbook Rewards program. We genuinely apologize for any confusion regarding the Christianbook Rewards program and that it wasn't clear to you that you had opted to enroll in the 30-day free trial after completing your purchase. It's important to us that our offerings are clear and beneficial for our customers so we try to send email periodically about your membership status so that you're aware of your active enrollment--we're sorry you missed those.
  
  Our Christianbook Rewards program is not an auto-enrollment program, which means that members have to opt into the program.When you placed your order with us, we presented an offer to receive a rebate on your order. It asked for you to provide your email address and click on the join button and explained that after the 30-day free trial there is a $16.95 monthly fee for Christianbook Rewards.
  
  I'll confirm that your account has been cancelled and will ensure that you're refunded for any charges that were posted to your account for your ********************** Rewards membership.
  
  Please know that your concerns will be shared with the right team for further evaluation. We deeply appreciate your trust in us, and we are committed to ensuring a better experience for you in the future.

  Customer Answer

  Date: 02/10/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  *** *******

• Initial Complaint

  Date:02/06/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a couple of Christian kids music albums (digital download) on Christianbook.com back on 5/12/23 and just today realized this company has been quietly billing me $14.95 every single month for a subscription I never asked for. Conveniently for them, theyve never emailed me about these monthly payments or even anything indicating that Im part of any sort of membership whatsoever. I would have never signed up for this. There wasnt even shipping costs associated with my order or any sort of discount. I dont EVER sign up for these things to save a quick **** or whatever the hook is, so Im confident that this was clearly deceptively snuck on me. In all, $313.95 has been taken out of my checking account over the past 21 months. Holy smokes. And then I come on here and read all these similar stories. Im absolutely sick to my stomach. This is a lot of money for our family. Completely unacceptable and unchristian for a company to operate like this.I will be seeking a full refund and if that doesnt happen, Ill be going through absolutely every contact, channel, and resource possible to raise awareness of this ongoing issue and shady business practice at Christianbook.com.

  

  Business Response

  Date: 02/07/2025

  Thank you so much for taking the time to share your feedback about our Christianbook Rewards program. We genuinely apologize for any confusion regarding the Christianbook Rewards program and that it wasn't clear to you that you had opted to enroll in the 30-day free trial after completing your purchase. It's important to us that our offerings are clear and beneficial for our customers so we try to send email periodically about your membership status so that you're aware of your active enrollment--we're sorry you missed those.
  
  Our Christianbook Rewards program is not an auto-enrollment program, which means that members have to opt into the program.When you placed your order with us, we presented an offer to receive a $10 cash back rebate on your order. It asked for you to provide your email address and click on the join button and explained that after the 30-day free trial there is a monthly fee for Christianbook Rewards.
  
  Since you weren't aware that you were in the program and didn't use any of the benefits, I'll confirm that your account has been cancelled and will ensure that you're refunded for any charges that were posted to your account for your ********************** Rewards membership.
  
  Please know that your concerns will be shared with the right team for further evaluation. We deeply appreciate your trust in us, and we are committed to ensuring a better experience for you in the future.

  Customer Answer

  Date: 02/07/2025

  
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********.

  Christianbook.com has responded in a timely fashion and committed to refunding me the $313.95 thats been auto deducted from my checking the past 21 months.
  

  I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

  Regards,
  
  *** **********

• Initial Complaint

  Date:02/04/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Christianbook.com began charging my credit card for their "reward program" which I did not sign up for. Since June, 2023 until January of 2025 for ***** per month. When I wrote to them, they insisted that i signed up for this service, which I did not. Either they made it very surreptitious in the process or they are being fraudulent despite its "Christian" name. Here is what the website says .... Your membership is non-transferable. After your trial, your membership will automatically renew each month until you cancel. Your benefits are available only to you and your immediate family. Immediate family" means you, your spouse or partner and your children living in your home who are permanent residents and at least 21 years old. There is a limit of one membership per household. In addition, any Marketplace or Travel purchase that is deemed a commercial (non-personal) use or use in connection with a business, as determined in our sole discretion, will not be eligible for membership benefits, and your membership may be suspended or terminated. Any Christianbook, Marketplace or Travel purchase that is deemed a high-volume/reseller purchase, as determined in our sole discretion, will not be eligible for membership benefits, and your membership may be suspended or terminated. You must reside in the ************* to be eligible for Christianbook Rewards, excluding residents in ****.

  

  Business Response

  Date: 02/04/2025

  Thank you so much for taking the time to share your feedback about our Christianbook Rewards program. We genuinely apologize for any confusion regarding the Christianbook Rewards program and that it wasn't clear to you that you had opted to enroll in the 30-day free trial after completing your purchase. It's important to us that our offerings are clear and beneficial for our customers so we try to send email periodically about your membership status so that you're aware of your active enrollment--we're sorry you missed those.

  Our Christianbook Rewards program is not an auto-enrollment program, which means that members have to opt into the program. When you placed your order with us, we presented an offer to receive a rebate on your order. It asked for you to provide your email address and click on the join button and explained that after the 30-day free trial there is a $14.95 monthly fee for Christianbook Rewards.
  
  I'll confirm that your account has been cancelled and will ensure that you're refunded for any charges that were posted to your account for your ********************** Rewards membership.
  
  Please know that your concerns will be shared with the right team for further evaluation. We deeply appreciate your trust in us, and we are committed to ensuring a better experience for you in the future.

• Initial Complaint

  Date:01/30/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought 2 Bibles on 11/27/2024 and I was signed up for a membership that I did not consent to. The company sent me an email about joining a membership which I never opened. Nowhere in the purchase process does it say that I am consenting to any sort of membership. They charged me $16.95 twice in the month of January. I would like my $33.90 back. Is this legal? Can a company sign me up for a membership and only inform me of it by an email that is separate from the purchase?

  

  Business Response

  Date: 01/31/2025

  Thank you so much for taking the time to share your feedback about our Christianbook Rewards program. We genuinely apologize for any confusion regarding the Christianbook Rewards program and that it wasn't clear to you that you had opted to enroll in the 30-day free trial after completing your purchase.

  It's important to us that our offerings are clear and beneficial for our customers so we try to send email periodically about your membership status so that you're aware of your active enrollment--we're sorry you missed those.

  When you placed your order with us, we presented an offer to receive a rebate on your order. It asked for you to provide your email address, check a box that stated that you agreed to the automatic renewal offer and billing details, and click on the join button. It also explained that after the 30-day free trial there is a $16.95 monthly fee for Christianbook Rewards.
  
  I've confirmed that your account has been cancelled and will ensure that you're refunded for any charges that were posted to your account for your ********************** Rewards membership.
  
  Please know that your concerns will be shared with the right team for further evaluation. We deeply appreciate your trust in us, and we are committed to ensuring a better experience for you in the future.