Complaints

This profile includes complaints for The CCS Companies's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

The CCS Companies has 5 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  The CCS Companies

  725 Canton Street Norwood, MA 02062-2679

  
• 

  CCS

  PO box 7249 Portsmouth, NH 03802

• 

  The CCS Companies

  PO BOX 607 NORWOOD, MA 02062

  
• 

  CCS

  P.O. Box 7249 Portsmouth, NH 03802

• 

  Credit Collection Service

  701 Douglas Ave Yankton, SD 57078

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/29/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  received a notice that I have a collection from CREDIT COLLECTION SERV on my credit report. It says it was opened on 01/01/2023 for $240 with account number starting in ******* that I am not aware of nor am I responsible for. I never went into business with this company or signed any agreements with them so they should not be reporting anything on my credit. This is a violation of my rights as a consumer according to the **** and FDCPA.I would like for this collection to be removed asap or I will file a CFPB and FTC report.

  

  Business Response

  Date: 05/04/2023

  Our office is in receipt of the complaint filed by ***********************************. We greatly appreciate this opportunity to respond.
  
  ***************** disputes the debt, so we have placed the account on hold and we are requesting documentation to support the debt from our creditor-client. We will send the documentation to her if and when we receive it.
  
  We trust this resolves your concerns.

• Initial Complaint

  Date:04/28/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to file a complaint regarding the validation of a debt on my consumer credit report. Despite multiple attempts to seek proof of validation, your company has failed to provide any evidence regarding a debt that does not belong to me. Furthermore, you have furnished this alleged debt on my consumer report and failed to validate the claim pursuant to Sec. 809(b) of the Fair Debt Collection Practices Act.As a consumer, I have a right to privacy and protection from inaccurate reporting on my credit report. Your company's actions have not only violated my right to privacy but also the permissible purpose of providing accurate information to consumer reporting agencies. According to 609(a)(1)(A), you are required by federal law to verify, through the physical verification of the original signed consumer contract, any and all accounts that you post on a credit report.I demand that this item be removed from my credit report immediately as it is furnishing inaccurate and incorrect information to the consumer reporting agencies. The reporting of such inaccurate information has caused severe damage to my character, my reputation, my general mode of living, and my ability to obtain credit for personal and house purposes. Your inaccurate reporting has also damaged my livelihood.According to 15 U.S. Code 1681s2 - Responsibilities of furnishers of information to consumer reporting agencies, furnishers have a duty to provide accurate information. A person shall not furnish any information relating to a consumer to any consumer reporting agency if the person knows or has reasonable cause to believe that the information is inaccurate.The *** clearly defines a charge off as Gross or Ordinary income, INCOME DOES NOT GET REPORTED ON THE CONSUMER REPORT which in fact makes your reporting of this account inaccurate! By definition, The *** Clearly says a Cancelled debt or Charge off is Income. The reporting of this account as a debt is inaccurate.Account Number: ********

  

  Business Response

  Date: 05/04/2023

  Our office is in receipt of the complaint filed by *********************. We greatly appreciate this opportunity to respond.
  
  Please be advised that prior to receipt of this complaint, we closed this account with our office based on a request from the consumer that we cease collection of the debt. We instructed the credit reporting agencies to delete the account at that time. Please note that we cannot control the speed in which the credit reporting agencies will act upon our request. We recommend giving them at least thirty (30) days to update their records.
  
  We trust this resolves your concerns.

• Initial Complaint

  Date:04/28/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for my debt with PROGRESSIVE. And do not have a contract with CCS COLLECTIONS. They do not provide me with the original application like I asked .

  

  Business Response

  Date: 05/04/2023

  Our office is in receipt of the complaint filed by ***********************************. We greatly appreciate this opportunity to respond.
  
  ******************* disputes the debt, so we have placed the account on hold and we are requesting documentation to support the debt from our creditor-client. We will send the documentation to her if and when we receive it.
  
  We trust this resolves your concerns.

• Initial Complaint

  Date:04/27/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Absolutely terrible reps!!! Cant get my address correct and will not write down accurate notesso very terrible to interact with.

  

  Business Response

  Date: 05/04/2023

  Our office is in receipt of the complaint filed by *************************. We greatly appreciate this opportunity to respond.
  
  Please be advised that our telephone agents were polite and professional during the calls with the consumer. With that said, we have noted the account for no further contact. The consumer will not hear anything further from ** in regard to this account.
  
  We trust this resolves your concerns.

• Initial Complaint

  Date:04/26/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 31,2023 a mail was posted dated to me from Credit Collection Services stating that a balance of $450.95 was owed on March 29,2023. On my credit report, as of January 16, 2023, there is a balance of $119 from the same hospital. I am submitting a complaint because as of April 26, 2023, neither ******************** nor Credit Collection Services have mailed me a liquid signature verifying the debt belongs to me. I have mailed Credit Collection Services as of April 12,2023 requesting validation, made pursuant to the Fair Debt Collection Practices Act and the Fair Credit Reporting Act, along with the corresponding local state laws. In the letter I note that I am requesting "validation"; that is competent evidence bearing my signature, showing that I have (or ever had) some contractual obligation to pay them. I am requesting BBB to open an investigation on this matter to verify this debt.

  

  Business Response

  Date: 05/08/2023

  Our office is in receipt of the complaint filed by ***********************. We greatly appreciate this opportunity to respond.
  
  It appears that the consumer is confusing two different accounts for the same creditor.With that said, we have closed this account in accordance with the consumers request that we cease our collection efforts. Accordingly, we have updated the file with the consumers request to cease.
  
  We trust this resolves your concerns.

• Initial Complaint

  Date:04/26/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  YOU ARE REPORTING INACCURATE AND UNVERIFIABLE INFORMATION ON MY CREDIT REPORT. CCS COLLECTION SERVICE # ****** IS A FRAUDULENT ACCOUNT ON MY ********************** REPORT. You are reporting an old ******* bill on my credit report. This is not my account and has not been verify. I REQUEST FOR A FULL DISCLOSER OF THIS ACCOUNT. I HAVE NOT RECIEVED MY SIGN SIGNATURE, ORIGINAL CONTRACT, OR ANY INFORMATION ABOUT THIS ACCOUNT. BY LAW AFTER 30 DAYS THIS ACCOUNT IS NOT MINE. IT BEEN 45 DAYS AND THIS ACCOUNT IS NOT MINE. CEASE AND DESIST ALL REPORTING OF THIS ACCOUNT ASAP. THIS IS NOTMY ACCOUNT. CEASE AND DESIST ALL REPORTING OF THIS ACCOUNT ASAP. STOP CALLING ME AND HARRASSING ME ABOUT THIS ACCOUNT. STOP CALLING ME AFTER 9PM WHEN I TOLD YOU NOT TOO, YOU ARE HARRASSING ME AND THIS IS NOT MY ACCOUNT. YOU ARE REPORTING A ACCOUNT THAT IS NOT MINE. DELETE THIS ACCOUNT ASAP.

  

  Business Response

  Date: 04/27/2023

  Our office is in receipt of the complaint filed by *******************. We greatly appreciate this opportunity to respond.
  
  The consumer indicates this is not their account, but they paid the debt in March 2019 directly to our creditor-client notified. Our client then notified ** that they received payment directly from the consumer and we properly updated the account as paid with the credit reporting agencies.
  
  We trust this resolves your concerns.

• Initial Complaint

  Date:04/24/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company contacted me on a insurance issue that was handled by my car insurance company which the issue was resolved and denied by my insurance company about a accident that I didn't caused because the car was stolen and was caused bt the person that actually stole the car not me they trying to make me pay a almost ***** bill for this car

  

  Business Response

  Date: 04/27/2023

  Our office is in receipt of the complaint filed by *************************. We greatly appreciate this opportunity to respond.
  
  Please be advised that after review of this complaint, we have closed this file in our office. **************** will hear nothing further from ** in regard to this file.Please note that we have also forwarded a copy of the complaint to our client to review.
  
  We trust this resolves your concerns.

• Initial Complaint

  Date:04/23/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On September 30, 2022, Credit Collection Service received my letter requesting verification of the debt listed on my credit report as account numbers ************ and ************. As of today, I have not received a reply to my request. Under ***** Consumer Law the debt collector has 30 days to reply to my request. They did not. I am respectfully requesting the collection items be removed from my credit reports at once. I am making every effort to resolve this matter without presenting my case before a courtroom jury.

  

  Business Response

  Date: 05/04/2023

  Our office is in receipt of the complaint filed by *****************************. We greatly appreciate this opportunity to respond.
  
  Please be advised that prior to receipt of this complaint the accounts were closed with our office and returned to our creditor-clients.  At the time we closed the accounts, the we instructed the credit reporting agencies to delete the accounts. Please note that we cannot control the speed in which the CRAs act upon our request and we recommend giving them at least thirty (30) days to update their records.
  
  We trust this resolves your concerns.

• Initial Complaint

  Date:04/23/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with 06 INFINITY INDEMNITY IN COMPANY and do not have a contract with convergent. They do not provide me with the orginial application like I asked.

  

  Business Response

  Date: 04/26/2023

  Our office is in receipt of the complaint filed by ******************************************************. We greatly appreciate this opportunity to respond.
  
  ***************** disputes the debt, so we have placed the account on hold and we are requesting documentation to support the debt from our creditor-client. We will send the documentation to her if and when we receive it.
  
  We trust this resolves your concerns.

  Customer Answer

  Date: 04/26/2023

  it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved and the collection will be deleted from my credit report .
  
  Regards,
  
  *********************************

• Initial Complaint

  Date:04/22/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with Progressive and do not have a contract with CREDIT COLLECTION SERV. They did not provide me with the original application like I asked.Desired settlement.Requesting correction to credit report . I demand this account be deleted from my credit report

  

  Business Response

  Date: 04/26/2023

  Our office is in receipt of the complaint filed by *********************************. We greatly appreciate this opportunity to respond.
  
  ************* disputes the debt and indicates that we did not respond to her previous dispute. However, we did provide her with documentation from our creditor-client to support the debt. Furthermore, the information reported to the credit reporting agencies is accurate and complete.
  
  We trust this resolves your concerns.