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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
04/11/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
I am not liable for my debt with ALL STATE INSURANCE, I do not have a contract with CCS COLLECTIONS they did not provide me with the original contract as requested .
Business response
04/15/2024
This office confirms receipt of the dispute submitted by the consumer. Please note that our office will respond to this dispute with the consumer directly.Customer response
04/15/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response submitted by the business to have the account in question removed from my credit report #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*******************************Initial Complaint
04/08/2024
- Complaint Type:
- Billing Issues
- Status:
- Resolved
I have received my credit report last month. I was surprised to discover that there were addresses there that I never resided, accounts that I have no knowledge of and unauthorized inquiries. I am taking a precaution that I may have been a victim of identity theft so I am reporting this. Also I have contacted the creditors to make them know of the breach but they are requesting that I fill out a full Packet to show cause in order for them to cease reporting to my credit due to this identity theft. I also found this account that I believe not mine:Acct name: ********************************************* SERV (Original Creditor: PROGRESSIVE)acct no. 8333****date opened 08/01/2020 balance $114.00 I am not liable for this debt and I do not have a contract with:Company: CREDIT COLLECTION SERV Address: ************************************************* Tel No: ************** Police Report and FTC Affidavit are attached with this complaint together with dispute letter sent to the bureaus and the authorization for release of information. I also filed complaints thru CFPB. Please delete this account from my ********************** report at once. Any questions or concerns I can be reached at *********************************************************************** and email at [email protected] need a response from the company.Business response
04/15/2024
This office confirms receipt of the dispute submitted by the consumer. Please note that our office will respond to this dispute with the consumer directly.Customer response
04/17/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
**************************Initial Complaint
04/04/2024
- Complaint Type:
- Billing Issues
- Status:
- Resolved
They listed a disputed debt with **************** on a policy, the insurance company cancelled without a balance. I want proof they have the right to collect. If theyre a debt buyer I want to copy of the price they paid and bank account. I want the names of all persons involved in this collection from both Safeco and the business, and I want validation of the debt with original signatures. Lastly, I want something confirming where I have admitted responsibility for this alleged debt. They are to list this as a disputed amount and under the federal Fair debt act. They are to remove themselves from my credit report and have no communication with me they are to consider this cease communication notification and know that I will deal only with an alleged original debtor.Business response
04/08/2024
This office confirms receipt of the dispute submitted by the consumer. Please note that our office will respond to this dispute with the consumer directly.Customer response
04/08/2024
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
This was a simple complaint requesting documentation and proof and they couldve answered yes or no that they had it and then sent me the documentation. This needs to be listed as a disputed debt which they couldve said they were doing. I will review the documents or sent me, but doubt very much if they will satisfy this complaint.
Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
FAQ
Regards,*****
Business response
04/15/2024
This office confirms receipt of the follow-up dispute submitted by the consumer. As we indicated in our previous response, our office is handling this dispute with the consumer directly.Customer response
04/16/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*******************Initial Complaint
04/03/2024
- Complaint Type:
- Order Issues
- Status:
- Answered
I am not liable for this debt with ALLSTATE FIRE CASUALT IN. CO, I do not have a contract with CREDIT CONTROL SERVICE, they did not provide me with the original contract as I requested.Business response
04/08/2024
This office confirms receipt of the dispute submitted by the consumer. Please note that our office will respond to this dispute with the consumer directly.Customer response
04/08/2024
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
[You must provide details of why you are not satisfied with this resolution. If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
FAQ
Regards,******
Initial Complaint
04/01/2024
- Complaint Type:
- Order Issues
- Status:
- Answered
I am not liable for this debt with 06 LIBERTY MUTUAL IN CO, I do not have a contract with CREDIT COLLECTION SERVIC. They did not provide me with the original contract as I requested.Business response
04/01/2024
This office confirms receipt of the dispute submitted by the consumer. Please note that our office will respond to this dispute with the consumer directly.Initial Complaint
04/01/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I am a senior citizen living in the **************** and this company Credit Collection Services PO BOX 447 *******, ** ***** illegally accessed my credit bureau and put derogatory remarks on my credit. I have no idea who this company is and do not owe any money to the company they say they represents. This company never contacted me by phone, in person, electronically and never provided me with a validation of debt letter, all of which is required by law. I am asking the BETTER BUSINESS ***** request this company remove the derogatory remarks they put on my credit.Customer response
04/02/2024
They are stating the original creditor was ************* and Light and they are claiming I owe $81.00Business response
04/08/2024
This office confirms receipt of the dispute submitted by the consumer. Please note that our office will respond to this dispute through another entity in which the consumer disputed.Customer response
04/08/2024
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
[You must provide details of why you are not satisfied with this resolution. If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
FAQ
Regards,******
Initial Complaint
04/01/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I am not liable for this debt with Progressive. i do not have a contract with Credit Collection Services, they did not provide me with the original contract as i requested.Business response
04/01/2024
This office confirms receipt of the dispute submitted by the consumer. Please note that our office will respond to this dispute with the consumer directly.Initial Complaint
03/31/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I want this off my credit asap I have never dealt with this company I dont know who this is this is fraudBusiness response
04/01/2024
This office confirms receipt of the dispute submitted by the consumer. Please note that our office will respond to this dispute with the consumer directly.Initial Complaint
03/30/2024
- Complaint Type:
- Order Issues
- Status:
- Answered
I am not liable for this debt with PROGRESSIVE. I do not have a contract with The CCS Companies Business Headquarters Location. They did not provide me with the original contract as requested.Business response
04/01/2024
This office confirms receipt of the dispute submitted by the consumer. Please note that our office will respond to this dispute with the consumer directly.Initial Complaint
03/29/2024
- Complaint Type:
- Order Issues
- Status:
- Answered
I am not liable for this debt with Allstate Fire Casualt. In. Co. I do not have a contract with Credit Control Service (CCS), They did not provide me with the original contract as I requested.Business response
04/01/2024
This office confirms receipt of the dispute submitted by the consumer. Please note that our office will respond to this dispute with the consumer directly.
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Customer Complaints Summary
2,903 total complaints in the last 3 years.
1,854 complaints closed in the last 12 months.