Complaints

This profile includes complaints for The CCS Companies's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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The CCS Companies has 5 locations, listed below.

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• 

  The CCS Companies

  725 Canton Street Norwood, MA 02062-2679

  
• 

  CCS

  PO box 7249 Portsmouth, NH 03802

• 

  The CCS Companies

  PO BOX 607 NORWOOD, MA 02062

  
• 

  CCS

  P.O. Box 7249 Portsmouth, NH 03802

• 

  Credit Collection Service

  701 Douglas Ave Yankton, SD 57078

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/18/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company added a delinquency to my credit report for GEICO Insurance which I am not familiar with nor do I have any knowledge of this debt. I have been insured with State Farm/Progressive for a significant period of time and do not have *************** Please remove this from my credit report as I have no knowledge of this debt and have not been provided proof of debt.

  

  Business Response

  Date: 08/18/2023

  Please note: This dispute is not from a CCS customer this is a third party dispute from a consumer that has a past due payment obligation due our client.  Furthermore, this consumer has never contacted our office directly for assistance. Our office will respond to this dispute with the consumer directly.  

  Customer Answer

  Date: 08/21/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  ****

   

   

• Initial Complaint

  Date:07/18/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi I keep getting a collection for ***** for a company called travco being represented by CCS - I have never had an outstanding debt with travco I also have no idea what that company is. This is not my debt. Please remove it from my file!!!

  

  Business Response

  Date: 08/17/2023

  Please note: This dispute is not from a CCS customer this is a third party dispute from a consumer that has a past due payment obligation due our client. Furthermore, this consumer has never contacted our office directly for assistance. Please note that our office will respond to this dispute with the consumer directly.

• Initial Complaint

  Date:07/18/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with Progressive, I do not have a contract with Credit Collection Services (CCS), they did not provide me with the original contract as I requested.

  

  Business Response

  Date: 08/17/2023

  Please note: This complaint is not from a CCS customer this is a third party complaint from a consumer that has a past due payment obligation due our client.  Furthermore, this consumer has never contacted our office directly for assistance. Although this complaint is virtually identical to other template complaints we receive from Credit Repair Organizations (CROs), our office will respond to this dispute with the consumer directly.  

• Initial Complaint

  Date:07/18/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  CCS was collecting a debt on behalf of ***** (which should have initially *never* gone to them because of a seperate issue). They did not own this debt.They would not work with me so I dealt woth Geico directly. After many hours of my own time and multiple phone calls working my way up the chain of command, ***** agreed to recall the debt and it would be removed from my credit report (because CCS would no longer have the right to collect on this debt) in exchange for payment, due to the circumstances out of my control by an employee at Geico that got me into this mess in the first place.I paid the debt and waited for it to be removed, and it never was. I was verybpatient and waited 4 months to give them ample time. Now I have been disputing this account with the ********************** bureaus for it to be removed because it is not in any way their debt to report and they keep updating it as "accurate".This is not CCS debt to report on, as ***** made a promise to recall the debt from them. Please remove this from my reports immediately. They are dragging their feet on removing it, but have no problem responding to the credit bureaus swiftly to say that it is accurate.

  

  Business Response

  Date: 08/18/2023

  Please note: This dispute is not from a CCS customer this is a third party dispute from a consumer that had a past due payment obligation due our client.  Please also note that our office will respond to this dispute with the consumer directly.  

• Initial Complaint

  Date:07/17/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for the debt with CREDIT COLL. I do not have a contract with 06 ESURANCE AN ALLSTATE COMPANY.You guys need to handle this issue. This has been going on for a long time now that I have seen my information. That's messing my Character & name up as a person.They are in violation & told me 30 days when I had fraud. A identity theft with police report I had attached as well, they are in major violation.

  

  Business Response

  Date: 08/17/2023

  Please note: This complaint is not from a CCS customer this is a third party complaint from a consumer that has a past due payment obligation due our client.  Furthermore, this consumer has never contacted our office directly for assistance. Although this complaint is virtually identical to other template complaints we receive from Credit Repair Organizations (CROs), our office will respond to this dispute with the consumer directly.  

• Initial Complaint

  Date:07/17/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt ALLSTATE VEHICLE PROP IN CO I do not have a contract with CCS COLLECTIONS, they did not provide me with original contact as requested.

  Customer Answer

  Date: 07/31/2023

  I have not heard from the business in response to my complaint.

  

  Business Response

  Date: 08/17/2023

  Please note: This complaint is not from a CCS customer this is a third party complaint from a consumer that has a past due payment obligation due our client.  Although this complaint is virtually identical to other template complaints we receive from Credit Repair Organizations (CROs), our office will respond to this dispute with the consumer directly.  

  Customer Answer

  Date: 08/21/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  *****

   

   

• Initial Complaint

  Date:07/17/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with Geico County Mutual. I do not have a contract with The CCS Companies. They did not provide me with the original contract as requested.

  

  Business Response

  Date: 08/17/2023

  Please note: This dispute is not from a CCS customer this is a third party dispute from a consumer that has a past due payment obligation due our client. Furthermore, this consumer has never contacted our office directly for assistance. Although this dispute is virtually identical to other template disputes we receive from Credit Repair Organizations (CROs), our office will respond to this dispute with the consumer directly.

• Initial Complaint

  Date:07/17/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Iam not liable for this debt with Credit Collections Services account number ****** and I dont have a contract with Credit Collections. They did not provide with the original contract i requested for.

  

  Business Response

  Date: 08/17/2023

  Please note: This dispute is not from a CCS customer this is a third party dispute from a consumer that has a past due payment obligation due our client. Although this dispute is virtually identical to other template disputes we receive from Credit Repair Organizations (CROs), our office will respond to this dispute with the consumer directly.

• Initial Complaint

  Date:07/17/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with CCS. I do not have a contract with The CCS Companies; they did not provide me with the original contract as I requested.

  

  Business Response

  Date: 08/17/2023

  Please note: This complaint is not from a CCS customer this is a third party complaint from a consumer that has a past due payment obligation due our client.  Furthermore, this consumer has never contacted our office directly for assistance. Although this complaint is virtually identical to other template complaints we receive from Credit Repair Organizations (CROs), our office will respond to this dispute with the consumer directly.  

• Initial Complaint

  Date:07/17/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with CCS COLLECTIONS OR ********************** I do not have a contract with ********************** They did not provide me with the original contract as i requested.

  

  Business Response

  Date: 08/17/2023

  Please note: This complaint is not from a CCS customer this is a third party complaint from a consumer that has a past due payment obligation due our client.  Furthermore, this consumer has never contacted our office directly for assistance. Although this complaint is virtually identical to other template complaints we receive from Credit Repair Organizations (CROs), our office will respond to this dispute with the consumer directly.