Complaints

This profile includes complaints for The CCS Companies's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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The CCS Companies has 5 locations, listed below.

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• 

  The CCS Companies

  725 Canton Street Norwood, MA 02062-2679

  
• 

  CCS

  P.O. Box 7249 Portsmouth, NH 03802

• 

  Credit Collection Service

  701 Douglas Ave Yankton, SD 57078

• 

  The CCS Companies

  PO BOX 607 NORWOOD, MA 02062

  
• 

  CCS

  PO box 7249 Portsmouth, NH 03802

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/29/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with 06 GEICO CASUALTY CO. I do not have a contract with CREDIT COLLECTION SERVICES, they did not provide me with the original contract as I requested.

  

  Business Response

  Date: 09/06/2023

  Please note: This is not a complaint but rather a third party dispute from a consumer that has a past due payment obligation due our client.  Furthermore, this consumer never contacted our office directly for assistance. This dispute is virtually identical to other generic / mass produced / template disputes we routinely receive from Credit Repair Organizations (CROs.) Although federal law does not require a response to a dispute sent by or with the assistance of a CRO, our office will respond to this dispute with the consumer directly.

• Initial Complaint

  Date:08/29/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with High Point Safety. I do not have a contract with The CCS company/ Credit collection Servic/ Credit Collection Service, they did not provide me with original contract as I requested.

  

  Business Response

  Date: 09/06/2023

  Please note: This is not a complaint but rather a third party dispute from a consumer that has a past due payment obligation due our client.  Furthermore, this consumer never contacted our office directly for assistance. This dispute is virtually identical to other generic / mass produced / template disputes we routinely receive from Credit Repair Organizations (CROs.) Therefore, federal law does not require any further response by this office in response to a dispute sent by or with the assistance of a CRO. 

• Initial Complaint

  Date:08/29/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dealing with this business is awful. They are very rude and are not helpful at all. After agreeing to have them take out my agree upon amount they took out the first payment but then didnt on the second. I received a letter saying that I failed to pay even though I had the knowledge that it would be automatically taken out of my account. When I called to find out why, the lady said it wasnt her problem and that I needed to pay my bills on time. When I asked to speak to someone else that could help me since she couldnt provide me with the reason as to why this happened, she denied that request. Its frustrating as it is when it goes to collection. Its even worse dealing with people like this business who hire people who have zero respect for their customers.

  Customer Answer

  Date: 09/11/2023

  I have not heard from the business in response to my complaint.

  

  Business Response

  Date: 09/28/2023

  This office confirms receipt of the dispute submitted by the consumer. Please note that our office will respond to the consumer directly.

• Initial Complaint

  Date:08/29/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  It shows a date of 8-19-3 for ***** for labcorp but I never went to labcorp and they want me to pay this bill how can it go to collections when I never got a bill from labcorp. Not sure if this is a scam

  Customer Answer

  Date: 09/09/2023

  I have not heard from the business in response to my complaint.

  

  Business Response

  Date: 09/28/2023

  This office confirms receipt of the dispute submitted by the consumer. Please note that our office will respond to this dispute with the consumer directly.

  Customer Answer

  Date: 10/03/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You mst provide details of why you are not satisfied with this resolution.  If you do not enter a

  reason for your rejection, your complaint will be closed as Answered.]
  I have only been seen at quest never ever have I done business with that company. Nor does my dr!!!!

  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  *****

   

   

  

  Business Response

  Date: 10/03/2023

  This office confirms receipt of the follow-up dispute submitted by the consumer. As we indicated in our previous response, our office is handling this dispute with the consumer directly.

  Customer Answer

  Date: 10/04/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  I will say again I have never used Lab Cor my insurance only covers quest!!!!! I was never at lab cor and I have no idea who went to lab cor!!! Quest requires my license and I am not paying for a service I never used unless they can show proof it was me!!! I am not paying 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  *****

   

   

• Initial Complaint

  Date:08/28/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm not liable for this debt with ALLSTATE FIRE CASUALT INSURANCE. I do not have a contract with the ccs companies, also known as credit control services, also known as credit collection services. They did not provide me with the original contract as I requested.

  

  Business Response

  Date: 09/06/2023

  Please note: This is not a complaint but rather a third party dispute from a consumer that has a past due payment obligation due our client.  Furthermore, this consumer never contacted our office directly for assistance. This dispute is virtually identical to other generic / mass produced / template disputes we routinely receive from Credit Repair Organizations (CROs.) Although federal law does not require a response to a dispute sent by or with the assistance of a CRO, our office will respond to this dispute with the consumer directly.

• Initial Complaint

  Date:08/28/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with Progressive Michigan INS Company, I do not have a contract with CCS Credit Collection Services they did not provide me with the original contract as I requested.

  

  Business Response

  Date: 09/06/2023

  Please note: This is not a complaint but rather a third party dispute from a consumer that has a past due payment obligation due our client.  Furthermore, this consumer never contacted our office directly for assistance. This dispute is virtually identical to other generic / mass produced / template disputes we routinely receive from Credit Repair Organizations (CROs.) Although federal law does not require a response to a dispute sent by or with the assistance of a CRO, our office will respond to this dispute with the consumer directly.

  Customer Answer

  Date: 09/06/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  Sarice

   

   

• Initial Complaint

  Date:08/28/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with ******************** I do not have a contract with The CCS Companies. They did not provide me with the original contract as requested.

  

  Business Response

  Date: 09/06/2023

  Please note: This is not a complaint but rather a third party dispute from a consumer that has a past due payment obligation due our client.  Furthermore, this consumer never contacted our office directly for assistance. This dispute is virtually identical to other generic / mass produced / template disputes we routinely receive from Credit Repair Organizations (CROs.) Although federal law does not require a response to a dispute sent by or with the assistance of a CRO, our office will respond to this dispute with the consumer directly.

• Initial Complaint

  Date:08/28/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with The CCS Companies. I do not have a contract with The CCS Companies. They did not provide the original contract as I requested.

  

  Business Response

  Date: 09/06/2023

  Please note: This is not a complaint but rather a third party dispute from a consumer that has a past due payment obligation due our client.  Furthermore, this consumer never contacted our office directly for assistance. This dispute is virtually identical to other generic / mass produced / template disputes we routinely receive from Credit Repair Organizations (CROs.) Although federal law does not require a response to a dispute sent by or with the assistance of a CRO, our office will respond to this dispute with the consumer directly.

• Initial Complaint

  Date:08/28/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Im being charged $10 for car insurance with a company I never had car insrance with. I called then for a quote and never pursued it bc I had gotten into a car accident. I stayed with my old cmoany ***** and never switched to Farmers.

  

  Business Response

  Date: 09/07/2023

  This office confirms receipt of the dispute submitted by the consumer. Please note that our office will respond to this dispute with the consumer directly.

• Initial Complaint

  Date:08/28/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm not reliable for this debt with 06 SAFECO IN. I do not have a contract with CREDIT COLLECTION SERVICE, they did not provide me with the original contract as requested

  

  Business Response

  Date: 09/06/2023

  Please note: This is not a complaint but rather a third party dispute from a consumer that has a past due payment obligation due our client.  Furthermore, this consumer never contacted our office directly for assistance. This dispute is virtually identical to other generic / mass produced / template disputes we routinely receive from Credit Repair Organizations (CROs.) Although federal law does not require a response to a dispute sent by or with the assistance of a CRO, our office will respond to this dispute with the consumer directly.