Reviews

This profile includes reviews for Viator, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Viator, Inc. has 2 locations, listed below.

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  Viator, Inc.

  400 1st Ave Needham, MA 02494-2815

• 

  Viator, Inc.

  777 N Rainbow Blvd STE 300 Las Vegas, NV 89107

Review Details

• Review fromJames H

  Date: 06/27/2023

  1 star
  I booked with Viator and the tour they arranged left without me and 4 others with poor communication and instructions. Viator would not resolve the issue.

• Review fromPurvi P

  Date: 06/19/2023

  1 star
  I had booked ****** ** ****** ********* show (May 27th 2023)from Viator wesbite. My credit card was charged ($269.97) as soon as I made that booking. Viator issued me a voucher through email that needed to be redeemed at the ticketing counter at the event venue in ********* in person. When I went to the ticketing counter on the day of the event, I was told that Viator had canceled my tickets. Viator didn't notify me or send me any email regarding cancellations. As frustrating and shocking this incident was, I contacted their customer service for a refund but haven't heard from viator since.I have written multiple emails regarding this matter but haven't got any refund.

• Review fromstanley b

  Date: 06/17/2023

  1 star
  ***************** to get tickets for Museum of natural history using their site on cell phone. First attempt we received no response by email confirming purchase so attempted again with different card and received confirmation but never tickets. I found out later we were charged twice. I contacted them and they said they were given wrong email and I know this is untrue. I would recommend not doing any business with this company.

• Review fromDanielle C

  Date: 06/13/2023

  1 star
  Viator cancelled our tickets 10 minutes before our entry time for ************* in ****. We purchased tickets a month in advance only to be cancelled and the tickets were sold out for the rest of our stay in ****. We got a full refund but it does not help that we missed this opportunity. We will probably never be in **** again, we are from *******. Just book directly from the place you're trying to get in, or find a different agency.

• Review fromChiquita M

  Date: 05/15/2023

  1 star
  I had a reservation for the Half Day *** Mojave Dessert Tour scheduled for May 8 from 12noon - 4pm. My tour guide personnel Desire did not show. The backup tour guide personnel started the tour late which resulted in returning back to the *************** late. Because of this I missed my next excursion. I was not able to participate in the *** tour. I asked the tour guide if he could switch my *** because the one I had was malfunctioning. This request was denied. You could clearly see that maintenance was needed on that particular ***. I am requesting a full refund in the amount of $200.00. I attempted to resolve this issue with customer service and was denied.

• Review fromHormz K

  Date: 05/12/2023

  1 star
  I booked a tour on Friday 12 2023 for pearl ****** viator canceled my day and told mo to pick different day I chanced it to Thursday 11 and it went through on my trip they sent me a confirmed trip again to Friday and charged me money again when I called they told me it's been booked through different company I called them and the only thing I got was a answering machine this is a clear way to steal money from travelers knowing we don't have time to go after these companies what they did should be illegal

• Review fromCarol D

  Date: 04/27/2023

  1 star
  Missed leading information given when you purchase Reserve Now and Pay Later.Told you could modify tour anytime prior to billing and your payment for tour would reflect changes. Initially booked 4 people to tour Grand Canyon South Rim leaving from ***** given price for total 4 people but had to modify 2 days later to 3 people price given for the changes but company will bill you first for your original booking price then refund you 3-7 days later for your modify changes. Tour booked for **** 27th,2023 on April 18th and changes requested on April 26th. Viator will not bill me for trip until **** 25th which gives them enough time to make changes on the original bill. Viator does not explain up front that whatever # of people you book initially your price stands even with modifications until after they bill then you receive refund

• Review fromLindsay H

  Date: 04/21/2023

  1 star
  I booked a $300 tour and accidentally put the wrong date. I did not want to cancel the tour but simply switch to a date one day earlier or later. I am now being charged $300 for a tour I cant use. All I need is to switch dates. Are they saying no one ever makes a mistake with online booking? I did not realize my mistake till the confirmation came through and I emailed them right away. This is absolutely ridiculous they are going to take my $300 and I lose out with nothing in return for a simple mistake. I am furious and have used them before. I will never use them again. I emailed and called within hours and they still wont change my dates and will charge me for something I cant use. Thats a horrible way to do business.

• Review fromEmily E

  Date: 04/19/2023

  1 star
  Hello,We would like to express our disappointment with the company Viator. This business currently has a tour on their website and unclearly states what you receive with the payment for the tour ticket. We were made to believe we booked a tour with a dinner service only to find out there was no dinner but the tour is advertised as a dinner cruise. We called Viator to seek resolution about receiving a refund and/or credit for another tour but they refused. They offered no help or flexibility as their website claims. We asked to speak to a supervisor which took ***** minutes to find. The website also claims to have award-winning support, after the 54 minute call with no suitable resolution, this is far from the truth. A simple apology for the false advertising and a credit to use towards a different tour would have been suitable. We will never use this establishment again and make sure to spread our experience.

• Review fromDebra L

  Date: 04/04/2023

  1 star
  6 rabies shots later and Viator didn't reimburse for our son's medical bills when he was bitten by a monkey on one of their excursions (Anddy Tours). We were on a tour on March 13th and a young man, approximately ***** years of age, was our guide through the monkey part of the tour. He asked our son if he'd like to feed the monkey and my son said yes. The young man then held our son's hand extremely close to the monkey enclosure and the monkey, ****, reached out and bit ******. Then the young man said, "That's ****, our most aggressive monkey." I then looked at our son's finger that was bleeding and the young man looked at ****** and said, "You're okay" and proceeded to walk away. One of the gentlemen in our group looked at ******'s finger and said he needed medical treatment immediately. We then went back to the booking desk area. The young man walked away. We waited for **** minutes and the doctor in our group said he would find someone to help with medical supplies. That's when we saw the gentleman that's in the Viator ad for the excursion. The doctor asked him for medical supplies and the gentleman came back with hydrogen peroxide spray and was walking away. The doctor then said he would need a bandaid as well. The gentleman then left and came back later with a bandaid.The doctor in our group was familiar with the ************* excursion because he had traveled here for seven years in the past to give treatment to local people from the area. That was under the old ownership of a husband and wife who have since passed away in a plane crash. The doctor said the old owners would never have let ****** place his hand by this monkey as it was known to be aggressive. He felt the young tour guide was being arrogant.Our son has gone through a series of six rabies shots for this incident and Viator said they could do nothing other than refund the excursion price. Awful.