Reviews

This profile includes reviews for Viator, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Viator, Inc. has 2 locations, listed below.

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  Viator, Inc.

  400 1st Ave Needham, MA 02494-2815

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  Viator, Inc.

  777 N Rainbow Blvd STE 300 Las Vegas, NV 89107

Review Details

• Review fromNisha V

  Date: 01/06/2023

  We booked the ********* sunrise tour via Viator/Polynesian Adventures. We (us and another family) got picked up from our hotel lobby at the set time of 2:45 am by another company driver. The driver only confirmed that it was the ********* sunrise tour but didn't check the manifest. He started driving and got called by the other folks who he was supposed to pick up. As soon as we all realized we were on the wrong bus we started calling Polynesian tours and at first, they didn't answer. Then they told us to find a ride that will take us to the top of the mountain and then they will give us a ride back down. They expected us to figure out a bus ride at 3 am with a small child in tow. Turns out our actual bus driver didn't show up at the hotel till ~20 mins later than he was supposed to show up. The agreement is that he can be ***** minutes late and he was clearly over that limit as well. The dispatcher said he couldn't contact our bus driver after 3 am which was not true since they managed to talk to him later. We couldn't find another ride and spent the next 3 hours trying to sort things out and get back to the hotel. The Polynesian tours/Viator **************** folks are really not helpful and we are still trying to get our refund. There are 4 tour operators for the tour. Viator does not make it clear who the operator is till you dig deep into your booking details.

• Review fromNicole L.

  Date: 12/13/2022

  Highly disappointing. Will never book with viator again. My boyfriend got sick the night of our big bus tour in ********* scheduled for the 8th, he was not over the stomach bug until the 10th. I called customer service waited 40 minutes on hold to speak with a supervisor and representative had "accidentally" connected me to **********. The original representative refused to reschedule our tour or refund my $130. Total unprofessionalism this company needs to be revoked of its accreditation they are not customer friendly by any means. My representatives name was *******************, these representatives need to be proactive and assist customers not intentionally directing calls to the wrong state maybe more training is needed, along with a refund or the ability to rebook a tour. I saw plenty of big top tour busses for the duration of our stay and they were not full by any means. Terrible business.

• Review fromStef B.

  Date: 11/29/2022

  Absolutely terrible customer service after false advertising in email. They offered a promo through an email titled Friendsgiving where you refer a friend and they get 20% off their 1st tour and then you receive 25% off when they used it. My friend was able to use the link I sent, but I never received a code credited to my account. I have spent countless hours trying to explain the same situation to their customer service and have gotten absolutely no where. I never do these reviews, but I think others should be warned. This has caused so much unnecessary stress.

• Review fromChristine C

  Date: 11/20/2022

  I booked a Japanese archery ****** in ***** through Viator. It was advertised as being offered in English and ********. When I got there, only ******** was spoken. The instructor held a few pages in English up to my face for less than 30 seconds. Then shot an arrow once. Then had me try to do it but it was all in ********. I was quite upset since it was my last afternoon in ***** and there were other things I could have done. I was angry, frustrated and on the verge of tears when I left. His female assistant was laughing at me when I walked the door. I see this business has many one star reviews. The ********************* should be embarrassed to have this company operating in its town.