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Business Profile

Tour Operators

Viator, Inc.

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Tour Operators.

About

About This Business

Years in Business: 25

Business Details

BBB File Opened:
8/31/2020
Business Started:
12/17/1999
Business Started Locally:
3/15/2016
Business Incorporated:
12/17/1999
Type of Entity:
Corporation
Related Businesses:
TripAdvisor, LLC
Business Management:
Mr. Ben Drew, President
Ms. Alesia Stochel, General Manager
Jennifer Wossidlo, Team Leader
Number of Employees:
350

Additional Contact Information

Principal Contacts
Ms. Alesia Stochel, General Manager
Customer Contacts
Mr. Ben Drew, President
Ms. Alesia Stochel, General Manager
Jennifer Wossidlo, Team Leader
Additional Phone Numbers
Other Phone: (888) 680-1640

Additional Information

Business Categories
Tour Operators

Latest Reviews

  • John L.

    "Purchased a tour in ******** for five travelers. The pick up at our hotel did not happen, as a result we were late for the tour (we telephoned them about the problem and the 15 minut delay), the walking tour left without us and when we called, asking to catch up to the tour we were told "no." ... Read full review

  • David B

    "My wife and I booked the Grand Canyon Helicopter and Western Ranch Adventure Landing Tout for October 20, 2025. The tour was to last an estimated 5hr 30 min and included a 2 hr stop at ************************** including lunch." ... Read full review

  • Robert K

    "I booked a tour using Viator online mionths in advance. Days before my tour was to take place, Viator called me and told me that my booked tour was canceled, as such my reservation was canceled, and that my payment would be refunded." ... Read full review

View all Reviews

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