Reviews

This profile includes reviews for Viator, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Viator, Inc. has 2 locations, listed below.

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  Viator, Inc.

  400 1st Ave Needham, MA 02494-2815

• 

  Viator, Inc.

  777 N Rainbow Blvd STE 300 Las Vegas, NV 89107

Review Details

• Review fromJosh M

  Date: 07/30/2025

  1 star
  Booked tour and company doing tour actual tour contacted and stated they was not doing tours due to maintenance of vehicles and to cancel tour, once we canceled tour Viator *** argued that the company has to cancel. They refused to refund money. Pretty much said we was SOL.Definitely don't use this company!

• Review fromJamie B

  Date: 07/07/2025

  1 star
  After accidentally purchasing tickets for the wrong day, I tried to cancel and was not allowed to via a 24 hour policy for an even happening in 5 hours. I contacted the company and they cancelled and received an email as such. Later I was still charged and credited from **** and then charged back again stating the 24 hour policy which if frivolous to this transaction. Company cancelled service and never sent tickets. Took my $255 and never provided tickets.BEWARE OF ANY TRANSACTIONS WITH THIS COMPANY.

• Review fromJamie B

  Date: 07/07/2025

  1 star
  After accidentally purchasing tickets for the wrong day, I tried to cancel and was not allowed to via a 24 hour policy for an even happening in 5 hours. I contacted the company and they cancelled and received an email as such. Later I was still charged and credited from **** and then charged back again stating the 24 hour policy which if frivolous to this transaction. Company cancelled service and never sent tickets. Took my $255 and never provided tickets.BEWARE OF ANY TRANSACTIONS WITH THIS COMPANY.

• Review fromMarcreesha J

  Date: 07/02/2025

  1 star
  This business is a scam you pay for a merchant you receive no information from them are the merchant about the service you paid for then they refuse to give you a refund tell you they cant give you no information on the service you paid for wouldnt recommend booking with this place at all wish I would have seen all the negative things against them before I booked $200 down the drain

• Review fromTomeka R

  Date: 06/18/2025

  1 star
  I booked a steamboat cruise in *********** for Father's Day for my husband June 14 2025 the weather condition was terrible lightning and thunder viator customer service *** had me to email picture of the weather condition which i did who wants to be on a boat in bad weather I paid ****** Viator wouldn't refund nor give a credit so basically this company taking people hard earned money never will use them again.

• Review fromhazel b

  Date: 05/30/2025

  1 star
  Booked a group tour for an Airboat, but our flights were cancelled due to a storm. Called Viator to cancel our Airboat tour, but didn't receive any refund because it was outside the 24-hour window. At the very least, Viator should have given us a credit so we could use it for a different booking in the near future, but nothing was provided. So basically, Viator just took our money and ran without even accommodating our situation or providing any resolution ( account credit or such)

• Review fromScott C

  Date: 04/15/2025

  1 star
  Dont use the company for any tours. They sold me tickets for an attraction in ************* and the attraction wasnt doesnt open for another month. I reached their customer service department and they responded by email that they couldnt refund my money. I asked for someone to call me back regarding this but no one has reached out. Bottom line DONT USE VIATOR!!!!!!

  Viator, Inc.

  Date: 04/19/2025

  Hello *****,
  
  Thank you for providing your feedback on Viator service and on your ************* experience. We are sorry to hear that this experience did not meet your expectations.
  
  Unfortunately, at this time we have reviewed that the correct information was present and accessible on our platform and on your Viator voucher at the time of booking. We have reached out to you via email with more details regarding our decision.
  
  If you have any additional concerns or would like a call back from a **************** representative, please reply to our email with a date and time convenient for you for a callback.
  
  Kind regards,
  Viator *************

• Review fromJonathan H

  Date: 04/10/2025

  1 star
  I booked a tour through Viator for a vineyard excursion in ************. The operator was a no call, no show, and my credit card company reimbursed me when I showed screenshots of the message thread. The Viator Chargeback Team reached our for further information, and I submitted messages, screenshots of Ubers showing my whereabouts during the day after the no show, and messages from the operator who did nothing to rectify the issue. My credit card company later charged me again stating Viator refuted the issue. Once I saw their letter, it did not include any of the information I submitted to their team and photos of a couple of a different race with an erroneous review. Not only did Viator do 0 due diligence in reviewing my submitted information or even my review on their site with screenshots to support my claims, they are now lying to my credit card company along with the operator to scam me out of $230+. It's a shame because I've used this company on previous excursions with 0 issues, but this is ridiculous and shows their teams do not care about making a customers' experience better; they only want to milk as much money out of them as possible. I hope people avoid Viator and *********** services since they're owned by the same people. No one should have their trips upended plus spend weeks in online disputes battle for issues that could be easily resolved if you took five minutes to listen to your customer.

• Review fromKarma M

  Date: 03/22/2025

  1 star
  I spent nearly $500 making advanced bookings on their website in February. I never got the rewards points for those bookings. Even I contacted costumer service, they said I did not qualify for rewards because I used a travel agent called Destinationless Travel. I have never used an agent and have all the emails from Viator about booking. The reservations even show up on my Viator app. I looked up Destinationless Travel and it's not even an agent. It's a blog. Scam.

• Review fromIsaiah W

  Date: 03/04/2025

  1 star
  We paid to fly in a helicopter on February 22, 2025 and was 20 minutes late. The employee took $99 in cash to allow us to fly in a helicopter the following day. This should be on camera due to the type of business. The employee refunded the $99 but told us that we would fly the next day at the same time. We left and they called us the next day and said due to the weather, we could not fly. They never offered a future credit to fly and never gave us back our money of $316. Do not book any trips with this third party company. We contacted them at 8:30pm at night on March 3, 2025 about this, and she said she would escalate it with the helicopter company. 15 minutes later, we got an email stating they denied our claim. Impossible when the helicopter company would be closed for them to respond to this company that late at night. They made no effort to escalate it.