Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/22/2026

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My case # is CS0094788, and I am trying to gain access to my Tester ID REMOVED(@REMOVED) account. After trying to reset my password through the site and using the Utest Tester Support email, I don't receive the email to reset my password. I have checked my Spam/Junk email, and it is not there. I have spoke with the Utest Support through a case #/ticket (documentation attached) because I have communicated multiple times my issue, and the personnel is no assistance. Since I am unable to login to my original account, I can't create a case # and I can't get a response from their Support Team. I am requesting for a temporary password to be sent to my original account (under Tester ID REMOVED, so that I can get access to my original account. This has been a frustrating experience for a simple request.

  Business Response

  Date: 08/24/2026

  We regret any inconvenience and can assure you our uTest Support team has been advised and will be reaching out to rectify this situation in the coming days. Thank you for being a valued tester in our community. Applause and uTest.

  Customer Answer

  Date: 09/03/2026

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # REMOVED. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  I am still unable to login to my account.  Unfortunately, I cannot reset my password either.  It has been a few weeks and no updates of my account access.  The above response doesn't resolve the issue.
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  REMOVED

   

   

  Business Response

  Date: 09/09/2026

  we have escalated internally and will address and respond ASAP.

• Initial Complaint

  Date:06/19/2026

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Utest was supposed to pay me $100 on June 15th. I see the money is actively pending but should have been distributed to my REMOVEDaccount on 6/15 for a study performed weeks in advance.

  Customer Answer

  Date: 06/30/2026

  I have not heard from the business in response to my complaint. This bank and their customer service is extremley incompetent. They are simply lying saying that a payment was made on 6/30/2026, but it is not reflected in my account. Continuous deception and manipulation, for a $10 zelle payment is ridiculous. 

  Business Response

  Date: 06/30/2026

  Hello: we promptly issued payment to REMOVEDabout learning about this matter and appears to have satisfied the complainant. We regret any inconvenience. 

• Initial Complaint

  Date:05/18/2026

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm REMOVEDdob REMOVEDI did a utest wearables focus group in REMOVED05/15/2026 I completed the whole 3 hours of the group literally after completion of the focus group I received an email stating I did not attend I reached out to a few workers they did respond but they not trynna pay me for the time I did knowingly I explained all the steps we took during the focus group

  Business Response

  Date: 05/18/2026

  Thank you for making us aware of this apparent misunderstanding. We have paid the $150 owing and regret any delay.Thank you.

  Customer Answer

  Date: 05/18/2026

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #REMOVED. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  REMOVED

• Initial Complaint

  Date:01/20/2026

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I WAS INVITED TO DO AN ASSIGNMENT FOR UTEST ON 12/31/25 @2:00 p.m. IN REMOVED. I SHOWED UP AND THROUGH THE PROCESS IT WASN'T ENOUGH PEOPLE FOR THE ASSIGNMENT I WAS CHOSEN AND WAS TOLD THAT I WOULD STILL BE COMPENSATED. I'VE WORKED WITH THEM BEFORE AND RECEIVED COMPENSATION IN ONE DAY. THIS TIME I WAITED 2 WEEKS AND STARTED CONTACTING SUPPORT TO NO AVAIL. I DON'T KNOW WHY BUT I KEPT TRYING TO NO AVAIL. ALL I WANT IS WHAT I'M OWED AND NOTHING ELSE.

  Customer Answer

  Date: 01/31/2026

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #REMOVED. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  REMOVED

• Initial Complaint

  Date:12/27/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello,I was a victim of scam - as a freelancer I was not paid by this company.Instead of original 33 videos they made me do 80 and last day of deadline they rejected all these 80 videos not to pay me. Two members of team confirmed the videos I needed to submit, and last day during deadline late in the evening they decided to reject all my work accomplished as a contributor. Videos contained my face, and they rejected my request not to use videos due to withdrawn consent (I was not compensated for video shooting and usage) the usage and possession of videos is therefore illegal. There was no cohesive response and rejection to compensate or delete videos with me. They claim to represent a large social media client. I am not even sure they do actually represent that client. Anyway, these illegal labor practices happen in the name of that client.

  Business Response

  Date: 12/29/2025

  Hello-Please be advised that Applause and uTest made clear to the complainant through our consent process for submission of personal data that any withdrawal of consent and decision to revoke consent must be made directly to the customer for whom we provided contact information consistent with applicable law. The complainant is again directed to kindly submit their request directly to the customer who will process it directly. As for payment, we issued the full $70 today. 

  Thank you. Applause 

  Customer Answer

  Date: 12/29/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # REMOVED. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  Hello,

   

  I received a completely different message today from the project team saying that I don't have to contact Meta directly in order to withdraw my consent. 

  Anyways, I have contacted the Meta address in the contract (not sure if it's even legit), and they have provided no official answer, so I am rejecting this resolution. Attaching it for evidence. 

  Also, no payment was provided. 

  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  Sasha

   

   

  Business Response

  Date: 01/05/2026

  We regret that there is apparently a misunderstanding as we attach evidence of payment. We also contend that the contact information provided to contact the customer about any data  access or deletion is fully legitimate and appropriate. We have reached out repeatedly and as of December 30, 2025, my internal client REMOVEDconfirmed the following: "She reports receiving the payout this morning, and also obtained a reply (not confirmation, just acknowledgement) from REMOVEDabout her data deletion request."

  Thank you.

• Initial Complaint

  Date:11/25/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My name is REMOVED(uTest ID: REMOVED, email: REMOVEDI am writing to formally dispute the termination of my account and the cancellation of my pending REMOVEDDetails Test Cycle: Project Guardian Test Cycle #REMOVEDDate/Time of Payment Notification: September 23 at 7:04 AM Amount Owed: $100.00 Project Payment ID: REMOVEDReference ID: REMOVEDEvidence: Screenshots of confirmation emails (attached)Statement of Dispute I strongly disagree with the accusations made against me concerning location masking and falsification of information. I have not engaged in fraudulent activity, nor have I intentionally violated your guidelines. Denying payment for completed work that was submitted in good faith is unjust.Request for Resolution I respectfully request:A clear definition of what your team considers location masking, since this was cited as the basis for your decision.A formal review of my case.Fair compensation for the completed work.The opportunity to meet with your representatives in person to ensure transparency.If this matter cannot be resolved directly, I will be submitting a formal complaint to the Better Business Bureau (BBB) for independent review.I look forward to your prompt response.Sincerely, REMOVED

  Business Response

  Date: 11/26/2025

  Dear REMOVED,
  Thank you for reaching out with your concerns regarding your account termination and pending payment of $100.00 for Test Cycle #REMOVED, "Project Guardian." I have reviewed your case and can provide the following explanation for our decision. This is a particular situation where a customer directs us to provide the deliverable tied to the location of a user.
  Our records indicate that your tester profile listed a REMOVED, REMOVED, residency. However, a review of your platform login history showed the use of three different IP addresses spanning REMOVED, REMOVED, REMOVED, REMOVED, and REMOVED, REMOVED. Furthermore, two of these IP addresses were flagged with a high fraud score for using a VPN, which is a direct violation of our Terms of Use.
  In the context of the Project Guardian test cycle, which had strict geographical requirements, payment is contingent upon verifiable location. Your account was suspended on or around September 2nd pending proof of your actual location, which you did not provide over a period of two months. Consequently, your account was terminated on November 17th.
  Because the data collected under these circumstances cannot be used by our client, and because you failed to provide the necessary location verification after multiple requests, we were justified in denying payment for the services. Our decision is based on a violation of our terms regarding location masking and proof of residency.
  We consider this matter closed and will not be taking any further action to review or reverse the decision.
  Sincerely, Applause Legal.
  

• Initial Complaint

  Date:10/21/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My oily issue is that its been a month since I completed my project finally today the payment shows up on my account but I cant even have access to it until the 31st which is 10 more days I submitted my entries promptly but the client took forever to review everyones submissions now we have to wait almost another two weeks! I think this is unfair you have our work and they have used it payment should be issue immediately understand that you guys make payments on the 15th and the 31st but in a situation like this where its taken over a month almost payment should be made immediately. Im sure I speak for other people when I say that we do these projects for the extra money we do them promptly and we do them efficiently and we spend time working hard to do them. Theres no reason we should have to wait this long for Payment.

  Business Response

  Date: 11/06/2025

  Hello: I understand that as of October 23, 2035 we spoke again with the participant, and we were told that we satisfactorily resolved her issue. She volunteered to withdraw the BBB complaint and stated she was satisfied with the resolution as well as our efforts to work through her concern. We don't see this matter as an open issue. Thank you.

• Initial Complaint

  Date:09/30/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took my study group on September 24 2025 and have still not been paid on my payment method of REMOVEDfor payment date September 30th 2025 . Please ask the company to issue me my payment on REMOVEDtoday On Sept 30 2025 as said they would.

  Business Response

  Date: 09/30/2025

  Dear REMOVED; We certainly regret any misunderstanding but your payment via REMOVEDwas always set to issue today- 9/30/25.

  Our community team indicates that you participated on 9/24/2025-thank you.

  Payment was issued to his account same-day. Today is the first payday since you participated.  You were provided the following information in his pretest communications:
  "Payments are transferred to your linked REMOVEDon the 15th or last day of each month. If one of those scheduled paydays falls on a weekend or holiday, payment will be transferred to your REMOVEDon the following business day."
  
  REMOVEDtransfers are generally completed on payday by ~4:00(ish) EST, whenever REMOVEDcompletes batching them out. 

   

  Thank you. REMOVED, General Counsel

  Customer Answer

  Date: 09/30/2025

  Can you leave this open until they issue the payment on REMOVED;

  Email address for REMOVEDis 

   

  REMOVED 

   

  It's all correct I really need to access my money I haven't ate at all today and I am hungry.  If it's 4pm then please issue the payment I am so broke right now and very hungry and worked all day and didn't eat lunch and kept thinking it would issue the payment please issue it. I'm so hungry and need groceries.  God bless. Thank you for the response. I'll drop this immediately once it's paid at 4pm or hopefully before. 

   

   

  Business Response

  Date: 10/08/2025

  Hello REMOVED: We understand through our employee REMOVEDthat after repeated efforts to contact you and ensure payment was complete and satisfied that as of last evening, October 7, 2025, you confirmed you are all set and would close this complaint. Thank you again for working with us to ensure this is fully remediated, REMOVED

• Initial Complaint

  Date:07/31/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a formal complaint against uTest (REMOVED) for withholding payment for approved work and their unfair handling of the situation, which has seriously affected my professional reputation and mental well-being.I participated in the REMOVEDSRT project on uTest (Test Cycle ID REMOVED, where I completed all tasks as outlined using the OPENREMOVEDprovided by the project team. My submissions were approved by the REMOVEDand client. I was later encouraged to help onboard and mentor other testers, which I did successfully.However, 5-7 days after my approvals, I was unexpectedly removed from the project without warning. A vague message followed, citing REMOVEDmisuse and location spoofing. These claims are unfounded:* The REMOVEDused was officially provided by uTest.* No location restrictions or verification requirements were stated in the test cycle.* I lost access to the REMOVEDand chat before I could clarify or defend myself.* All work had already been approved and logged.Not only was I denied payment ($200 for tasks, $100 per referred tester), but the testers I brought in were also affected removed without justification and unpaid despite approval. This has caused distress, reputational damage, and significant mental strain. Ive faced backlash from those I referred, damaging my credibility as a freelance professional.I submitted multiple internal appeals, referencing uTest's Terms and the Swiss Code of Obligations, since the company operates internationally. All attempts were dismissed without proper explanation. The case was closed prematurely (Case ID: REMOVEDtrusted uTest as a reputable freelance platform. The refusal to compensate for completed and approved work, and poor handling have made this experience mentally exhausting and financially damaging.I am requesting that BBB:1. Investigate the situation thoroughly.2. Encourage uTest to compensate me and the affected testers.3. Request a formal apology from uTest REMOVEDTemi

  Business Response

  Date: 08/04/2025

  We will look into this complaint and respond. Thank you.

  Business Response

  Date: 08/05/2025

  Sir:

  We have investigated this matter and contrary to your assertions, we have concluded that there is a well founded justifiable reason you were not paid on this particular cycle and that is because there is sufficient evidence to deem the submissions and behavior fraudulent and in violation of our terms of use by misrepresenting the location that was a required term and requirement from our customer. 

  Specifically, this test cycle (that you responded to on the REMOVEDlisting on July 9, 2025) stated that participants, Must be 18 years or older, and live in REMOVED. You  completed the form, responding to the question What country do you currently live in? with the answer selection Switzerland. As part of the actual test exercise, participants had to connect to the uTest VPN, which was allowlisted to facilitate access to the clients web-based software tool. However, you were not at any time instructed to use a VPN to spoof your location.
  
  Yet, through our standard internal verification processed, we have determined that 1)) you misrepresented your location, which was a hard requirement for eligibility from the client; 2.) the team did not at any time instruct you to use a VPN to spoof your location; and 3.) his data submitted was invalid data that not only could be accepted by the client, but compromised the integrity of the entire collection due to it being transmitted to the client. Moreover, you shared with the team that you had recruited referrals on social media, which is in direct violation of the consent as well as the teams specific direction. The REMOVEDteam was only made aware of this information after you were questioned about the location of his referrals. 

  Because we concluded that you did not follow the instructions and our terms you signed up for, we must honor our governance and policies and cannot pay you.

  Customer Answer

  Date: 08/13/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # REMOVED. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Dear BBB,
  I respectfully disagree with uTests characterizations and maintain that my work was completed in accordance with the projects guidelines and that payment for approved work is rightfully owed.
  
  
  1. Location Requirement Misinterpretation
  While the project stated participants should be based in REMOVED, my uTest account location was already set accordingly and Im presently located in REMOVED. There was no separate verification process outlined at the start of the cycle as a prerequisite for participation. Furthermore, I was not given any opportunity to verify my location or address any concerns before being removed from the project entirely. This approach denied me the chance to clarify or resolve the matter, and as a result, fairness and due process were not upheld in the handling of my case.
  
  
  2. REMOVEDUse Was Per Project Instructions
  The only REMOVEDI connected to was the one provided by uTest (OPENREMOVED), which was explicitly included in the project instructions. This was the same tool other testers used without issue. There was no statement in the instructions prohibiting its use for the task execution. During submission, the REMOVEDremained connected as part of the standard workflow and was not deliberately used to misrepresent my location. At no point in the Project Overview or communication from the REMOVEDwas OPENREMOVEDuse for submission stated as a disqualification criterion, nor did any REMOVEDraise concerns about it throughout my participation. Penalizing me on this basis contradicts the projects stated requirements and violates my right to rely on the official instructions provided.
  
  
  3. Alleged REMOVEDwas approved by the REMOVEDand the client before any concerns were raised. If there had been a quality or validity issue, it should have been flagged during the review process; not after approval and the recruitment of additional testers. Retroactive invalidation of approved work undermines the right to fair dealing and payment for services rendered, as recognized in the Swiss Code of Obligations (Articles REMOVED) and general freelance contract principles.
  
  
  4. Recruitment of Testers
  I was encouraged on the project page and by the REMOVEDto bring in more testers. At no point during my active participation was I provided with any written restriction against using my own outreach channels (including social media) to locate eligible testers. All my referrals submitted work that was also approved before their removal. The alleged restriction was only mentioned in the project channel a few days after I had already been removed, making it an after-the-fact rule change. Applying undisclosed restrictions retroactively breaches the principles of fairness, transparency, and legitimate expectation that freelancers should be evaluated based on the rules in place at the time work was performed.
  
  
  5. Withholding of Payment
  Once work has been accepted by the client, payment is legally and ethically owed. Swiss Code of Obligations (Articles REMOVED) and basic principles of freelance work require payment for services once accepted by the client. My work was accepted, and subsequent administrative disputes should not retroactively void payment.
  
  
  The sudden removal and complete cutoff from communication channels caused significant reputational harm and emotional distress, particularly with testers I mentored.
  
  
  I kindly request BBBs assistance in ensuring that uTest honors payment for approved work, and that any policies or eligibility requirements be enforced transparently and before acceptance not after the fact.
  
  Regards,

  REMOVED

   

   

  Business Response

  Date: 08/15/2025

  Hello -We regret that we categorically deny your assertions as set forth in your latest response. We have investigated internally and by claiming this test case you were required to assert that you were over 18 and located in REMOVED. We are not required to ask you to prove it-you simply agreed to proceed and you were not in REMOVEDby our verification tools' estimation. Moreover, you signed an REMOVEDand were not allowed to post recruiting efforts on social media which you ultimately did. And uTest is reliant on our customers' approvals who flagged your work. Notwithstanding our assertions that we are justified in our position of non-payment, given the non-compliance, we would be willing to meet and confer to resolve this matter directly (not via BBB) if you would like to email us at REMOVEDThank you.

• Initial Complaint

  Date:06/03/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a complaint regarding a recent issue I experienced with uTest. A few weeks ago, I participated in a research study hosted in REMOVED. The study was scheduled for 3 hours, with a promised compensation of $150 upon completion.I fully completed the study and received an email confirmation stating that uTest had received the funds for my payment. I opted to receive the payment via REMOVEDinstead of a gift card. While on-site, a representative informed me that, since I chose REMOVED, I would receive my payment on June 2, 2025. I agreed to that timeline.However, as of June 2, I have not received any payment. I opened a case with uTest to investigate the issue. In response, I received an email indicating that the payment had been sent, along with a link to claim the amount. However, when I clicked the link and logged into my REMOVEDaccount, no payment was visible. Additionally, when I checked the uTest platform, there was no record of any payment being issued to REMOVEDhave provided screenshots and supporting documentation with my inquiry, but since then, I have not received any follow-up or resolution from uTest.I respectfully request that uTest issue my $150 payment as promised. I fulfilled my obligation by completing the study, and uTest confirmed that payment was received for my participation. It is only fair that I receive the compensation I earned.Thank you for your attention to this matter.

  Business Response

  Date: 06/03/2025

  Hello REMOVED:

  First off, we so appreciate your coming to test with us in REMOVED. Second, we certainly regret that payment via REMOVEDdid not proceed in the manner we expected and directed. That said, we want to ensure you I have escalated this matter internally and our finance team is quickly working to ensure this is remedied as soon as possible. Please know that our team may reach out to you directly to trouble shoot this unexpected error.

  Third, please know that this is not a reflection of our systems but rather must be a payment provider error which we will endeavor to resolve promptly. Thank you again for letting us know. We will work to fix this.

   

  Sincerely, Applause and uTest.

  Customer Answer

  Date: 06/04/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # REMOVED. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [I saw the response you sent as a payment error from REMOVEDthat I don't have an account with that email but I do have and had sent a copy of my REMOVEDaccount with no payment sent.  I have asked several times what is the email that the person sent payment to but have still not received the response.  According to REMOVEDUtest might have spelled my email address incorrectly.  So can I please see the confirmation of the payment and showing the email address the payment was sent to.  Waiting for response.  I shouldn't have to wait 30 days and then you will try again when I have completed the project and was advised that I can receive the payment by REMOVEDas an option.
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  REMOVED