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Business Profile

Computer Software

Utest

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Software.

Complaints

Customer Complaints Summary

  • 12 total complaints in the last 3 years.
  • 6 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/01/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was contacted to do a gig through UTest. The gig was done on December 29th, 2023 and I was supposed to get paid $75 through PayPal on December 31, 2023. As of today, I have not received the money. On January 16th, 2024 I filed a case with the UTest support (case #CS0031631). A UTest representative *************************** requested additional information which was provided promptly. I did not receive any replies from the representative and all my attempts to communicate were ignored. On February 22, 2024 I created another case about the same non-payment issue (case# CS0033740). A representative *************************** requested information, again, which was provided. And again, I did not receive any replies. I asked for help with this issue. UTest representative *************************** requested more information. Which was provided. Again, I did not get any replies. I asked for help again and on February 27th, 2024 I received a one sentence reply from ***************************: "We are handling multiple request at a time, it would be great if you can give us some time to get back to you". I did not hear from any representative since. Today is March 1, 2024. It has been over 2 months since I was supposed to get paid. It has been a month a half since I have brought this issue up with UTest. I have provided all the information they requested only to be ignored and to receive a passive-aggressive note. I am asking for BBB to help me resolve this non payment issue because the UTest representatives are acting in a rude and non professional manner. They have failed to address the issue and show no respect or willingness to help.

    Business Response

    Date: 03/02/2024

    Ms. Startseva- We regret to receive your complaint and the circumstances you describe. I am immediately directing the team to pay you the money for the testing you did. We again regret any inconvenience.

    Regards, Applause

  • Initial Complaint

    Date:10/28/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was invited to do a short task on 10/9/2023. Upon arrival, I have my service dog with me. I had asked their permission and I was allowed. I worked there for 2.5 hours but they complained that the task was not complete due to the dog. The accurate amount should be $115. However they said its only $75. Therefore Im filing this complaint for resolution.

    Business Response

    Date: 12/20/2023

     I responded to this Complaint and paid ***************************

Utest is NOT a BBB Accredited Business.

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