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Business Profile

Computer Software

HubSpot

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Software.

Visit Website(888) 482-7768Email BusinessWrite a Review

About

Important information

Overview

HubSpot

2 Canal Park

E Cambridge, MA 02141-2231

Get DirectionsView Service Area

BBB Accreditation & Rating

BBB Accreditation: None

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Rating

D-

Reasons for rating

  • Failure to respond to 58 complaint(s) filed against business
More InformationHow are BBB ratings calculated?

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About This Business

HubSpot offers inbound marketing software that helps businesses get found on the internet by the right prospects and convert more of them into leads and customers. HubSpot helps your company get found by your best qualified prospects in search engines, blogs and the blogosphere, and social media. Once these qualified visitors are on your website, HubSpot helps you convert more of them into leads and paying customers through landing pages, lead intelligence and marketing analytics.

Years in Business: 20

Products and Services

HubSpot Inbound Marketing Software

Business Details

Local BBB:
Better Business Bureau in Eastern MA, ME, RI & VT
BBB File Opened:
8/20/2010
Business Started:
6/1/2006
Business Incorporated:
4/4/2005
Type of Entity:
Corporation
Alternate Names:
HubSpot, Inc.
Business Management:
Mr. Brian Halligan, Co-Founder
Mr. Dharmesh Shah, Co-Founder
Ms. Kate Bueker, CFO
Ms. Kelsey Balimtas, Senior Manager
Ms. Colleen O'Sullivan, Vice President of Customer Care
Ms. Yamini Rangan, CEO
Mr. Chris Hogan, Vice President of Operations
Number of Employees:
3054

Additional Contact Information

Principal Contacts
Mr. Brian Halligan, Co-Founder
Customer Contacts
Ms. Kelsey Balimtas, Senior Manager
Ms. Colleen O'Sullivan, Vice President of Customer Care
Ms. Yamini Rangan, CEO
Fax numbers
Primary Fax: (617) 812-5820
Additional Email Addresses
Primary: Email this Business
Customer Service: Email this Business

Additional Information

Business Categories
Computer Software

Latest Reviews

  • Ryan C

    "This company has the worst customer service out there and upsell to small businesses even though they don't need half of what is suggested. I signed up and was paying around 700 a month." ... Read full review

  • Carmen G

    "My company, REMOVED, has been a customer of REMOVEDfor four months, during which time we have been charged thousands of dollars and received no services.HubSpot has repeatedly made unfulfilled promises to me, with no solutions forthcoming." ... Read full review

  • Brayden V.

    "We had a very disappointing experience with HubSpot. During the sales process, we were given clear assurances about what the platform could do, but once we started implementation it became obvious that key features were either missing or required significant additional costs." ... Read full review

View all Reviews

Frequently asked questions about HubSpot

  • Is HubSpot BBB Accredited?

    No, HubSpot is not BBB Accredited. Businesses are under no obligation to seek accreditation.

  • What is the BBB rating of HubSpot?

    HubSpot has a D- BBB rating. Ratings run from A+ to F and are BBB's opinion of how a business is likely to interact with its customers, based on complaint history, transparency, and available public data.

  • How many complaints does HubSpot have on BBB?

    HubSpot has 60 complaints filed with BBB in the last 3 years, 15 of them in the last 12 months.

  • How many customer reviews does HubSpot have on BBB?

    HubSpot has 19 customer reviews on BBB.

  • How do I file a complaint against HubSpot?

    You can file a complaint against HubSpot on BBB.

  • Where is HubSpot located?

    HubSpot is located at 2 Canal Park, E Cambridge, MA 02141-2231.

  • How long has HubSpot been in business?

    HubSpot has been in business for 20 years, since 2006.

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When considering complaint information, please consider the company's size and volume of transactions. Note that the nature of complaints and a company’s responses to them are often more important than the number of complaints. BBB Business Profiles generally cover a three-year reporting period.