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Business Profile

Computer Software

HubSpot

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Software.

Reviews

Customer Review Ratings

1.05

Average of 21 Customer Reviews

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Review Details

  • Shanda S

    Date: 07/10/2025

    Hubspot will not allow us to cancel a 5K dollar a month re-occuring charge that someone in my company signed me up to. My team was trying to do the right thing and set up a new CRM system. I have never seen a CRM system keep you in an agreement and not have a way to cancel. I have sent this to our lawyer- what a pain and they have zero flexibility... DO NOT choose Hubspot.. Choose active campaign, klavio or GHL.. They have friendly staff..

  • John B

    Date: 06/24/2025

    Stay away at all costs. My company was promised that HubSpot would be a great fit for our company, but was met with an INSTANT block after payment was made. While the initial **** ****** *********, was easy to work with, he left out key details about how HubSpot will block your account without any cause.I attempted to work with their support and cs team for almost 2 months without any progress being made on lifting our blockage.We burned almost $12k (as we paid the bill upfront) to receive just about nothing. What's even worse is that they do NOT allow for any refunds, despite their rep ***** *** telling me that they can.Complete waste of time. Do not work with this company - they run their business very close to how a scam center does.I am going to request the refund through my bank, as I was lied to by ***** *** that we would receive a refund.

  • Hunter H

    Date: 04/02/2025

    Worst company in the world with software engineers who clearly dont know what theyre doing. I tried on 3 different devices to reschedule an interview and the fields to enter your information do not work.

  • John S

    Date: 12/09/2024

    Scamster is bombarding me with spam emails despite multiple requests to stop even though I NEVER signed up. I am reporting this outfit to the *** for violation of CAN SPAM Act of 2003.Reading others' reviews explains their essence.

  • Matt B

    Date: 11/01/2024

    ******** company that promised a refund on part of our trial order by ******* ***** and then canned overseas support responses that just continued to waste our time. Stay away from Hubspot.

  • Jacson T

    Date: 06/10/2024

    They canceled our account and stated we owed $170. I though thtey had charged it, but they didn't.2 months later I get a call from a collections agency in the ** trying to collect over $2000 they say we owed to hubspot. They did not reach out about our balance after I thought they had charged it to our card on file. They refuse all my calls and don't respond to my voicemails. Their billing staff's only response was 'deal with collections

  • Delilah M

    Date: 05/04/2024

    I tried to cancel my account.They won't let me tapped into my bank account.Other bank accounts and attempted to take money from those as well.I keep having to cancel my cards.This is a total fraudulent business

  • Ned P

    Date: 02/26/2024

    I signed up for an entry level CRM, which allowed up to ***** email contacts and we uploaded our customer list, which exceeded the ***** allowed in the membership program. I though that it would just tell me that I had to remove the excess contacts. But no, I immediately received a notice that my membership was being upgraded without my approval. I went into the software and opted out of the auto-renew, which I thought cancelled the upgrade.....nevertheless they've now charged me over $600 for a service that I won't use. **************** is not helpful and this is garbage. Do not use HubSpot.

  • Zach B

    Date: 01/23/2024

    As an enterprise CRM software user and administrator in the past, my expectations were high and I was initially engaged by the perceived value of the product but HubSpot has really gone overboard in nickle and diming their customers. Its too bad, because its a good product, but putting such simple features behind increasingly more expensive pay walls is such bad business. I usually dont leave negative reviews, but I felt obliged to warn folks out there... if you are considering a CRM, run the other way!

  • Jim A

    Date: 01/05/2024

    VERY DISHONEST COMPANY. THEY HAVE NO PROBLEM MISLEADING YOU. ***'T TRUST THEM TO BE HONEST WITH YOU. DO NOT USE THEY PRODUCTS.

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