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Business Profile

Stock Transfer Agents

Computershare, Inc.

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Stock Transfer Agents.

Complaints

This profile includes complaints for Computershare, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Computershare, Inc. has 34 locations, listed below.

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    Customer Complaints Summary

    • 215 total complaints in the last 3 years.
    • 66 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/03/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ***** Pay has rejected my product dispute for reimbursement if fraudulent charges to my account.

      Business Response

      Date: 09/12/2024

      Good Afternoon -
      Please see attached response.
      Thank you.   

    • Initial Complaint

      Date:08/30/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have several share accounts with ********************** that I want to sell.. they have locked me out of my accounts asking me to provide medallion signature from my old bank account used to purchase these shares. The bank account used was closed and they went out of business so there's no way of getting them what they are asking. These shares have been locked got so long that I even received a letter from the ca state controllers office that if I don't claim these shares they would be transferred to the state property division so if the state controllers office knows these are my shares. Then computershare needs to unlock my account and let me sell my shares. From what I found out is that computershare locks lots of people's accounts For no reason and they are fraudulent by keeping my property from me. I.contacted them many times. They wont let me speak to a supervisor and they wont help me. They asked me to write a letter to them which three times wasn't received then ask for a closed accounts medallion signature when the banks closed up a few years ago. I want my shares so I can sell them and cut all ties with computershare. They are thieves

      Business Response

      Date: 09/20/2024

      Good Afternoon -
      Please see attached response.
      Thank you.   

    • Initial Complaint

      Date:08/23/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I sent an annuity withdrawal form to this company on August 6, 2024 and never received my check.

      Customer Answer

      Date: 09/06/2024

      I have not heard from the business in response to my complaint.

      Business Response

      Date: 09/13/2024

      Good Afternoon -
      Please see attached response.
      Thank you.   

    • Initial Complaint

      Date:08/14/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Computer share purposely makes it impossible to close out account and sell my shares ,worst run Company,very shady business they are running ,should be shutdown ,Have my money and wont close my account

      Business Response

      Date: 08/23/2024

      Good Afternoon -
      Please see attached response.
      Thank you.   

    • Initial Complaint

      Date:08/13/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Im a 93 old small business owner in the process of liquidating my corporation. My corporation owns shares of stock which are held by Computershare as fiduciary for the corporation. On or about June 11, 2024, I contacted Computershare and requested that all of the securities be sold in order to proceed with the liquidation of the corporation. I received no response from Computershare and the securities were never sold despite a downturn in the stock market. As a result, I suffered damages due to the depreciation in value of the securities and Computershare's failure to act in a timely manner. I subsequently sent Computershare a follow-up letter on July 11, 2024 and requested that the securities be sold. Computershare never responded to my second request. In a final effort to address what had become a seemingly hopeless futile attempt, I sent a third letter to Computershare on July 29, 2024 and desperately asked that all of the shares held by Computershare be sold. To date, Computershare has not taken any action on my request and the value of these securities has dropped precipitously and I have suffered a loss due to market conditions. It goes without saying that at my age, I feel as though Computershare has taken advantage of my trust by neglecting my repeated orders to sell these securities and they are causing the delay in the liquidation of the corporation. Moreover, based on the large number of similar complaints with the BBB against Computershare, I too feel as though Computershare is holding my securities hostage making my complaint one of more than a dozen of similar complaints; reflecting Computershares brazen failure to act or change their policies.

      Business Response

      Date: 08/23/2024

      Good Afternoon -
      Please see attached response.
      Thank you.   

    • Initial Complaint

      Date:07/29/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I OWN MANY STOCKS WITH THIS COMANY AND HTI I HAVE CALLED THEM AND MY FM ADVISER HAS AND WE NO ANSERS INEED TO CASH OUT MY STOCK I OWN AND THEY REFUSE HELP ME

      Customer Answer

      Date: 08/09/2024

      I have not heard from the business in response to my complaint.

       

      PLEASE make anser  and get my money

      Business Response

      Date: 08/14/2024

      Good Afternoon -
      Please see attached response.
      Thank you.   

      Customer Answer

      Date: 08/14/2024

      Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

      [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]

      Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

      FAQ

      Regards,

      Phil

       

       

    • Initial Complaint

      Date:07/29/2024

      Type:Order Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Computer Share will not sell my shares of stock and send me a check for the proceeds.

      Customer Answer

      Date: 08/09/2024

      I have not heard from the business in response to my complaint.

      Business Response

      Date: 08/14/2024

      Good Afternoon -
      Please see attached response.
      Thank you.   

      Customer Answer

      Date: 08/14/2024

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

      Regards,

      ***************************

    • Initial Complaint

      Date:07/23/2024

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      As the Donor to your Trust vehicle, I am utilizing the Power of Appointments Act of 1951, I am appointing myself as the Beneficiary to trust agreement you have created with my note and did not inform me about, and then continue to conceal the use of my promissory note.Secondly, I will need a proper ledger that includes the full set of books and all the set of off books, bookkeeping to properly file the taxes on as IRS 709 and collect the tax credits for the 1099 OID, 8281, 1040v. Since it is my note, I am entitled to the derivatives of said note as a beneficiary, or the funds to that note in full. Either way the taxes will be assessed and paid to the ****

      Customer Answer

      Date: 08/02/2024

      I have not heard from the business in response to my complaint. The Comptroller of Currency was notified about this corporation. They need to follow up on this matter with the BBB.

      Business Response

      Date: 08/06/2024

      Good Afternoon -
      Please see attached response.
      Thank you.   

    • Initial Complaint

      Date:07/15/2024

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am attempting to consolidate my 401k accounts into a roll ever *** held by Fidelity. I initiated the roll over in April 2024. ****** stock held in my 401k went to Computershare and I cannot complete the roll over by bringing the stock back to Fidelity. Computershare requires a form to be signed by Fidelity. Fidelity has sent written instructions to Computershare along with forms signed by myself. Fidelity provided a medallion signature along with their instructions. Computershare will not transfer the shares into my roll over ***. I have 71k worth of shares being held with no way for me to bring back to my account.

      Business Response

      Date: 07/24/2024

      Good Afternoon -
      Please see attached response.
      Thank you.   

      Customer Answer

      Date: 07/29/2024

      Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

      Hello,

      I have received zero written communications from computershare regarding the two attempts to transfer ownership. The only way I receive communication is by filling a complaint. The process that computershare is using is needlessly difficult. The shares where in an account with my name in Fidelity. Fidelity has sent over written instructions through an official channel with a medallion signature asking for the account to be transferred back into my name so that the shares can be returned to Fidelity in my name. This is not complicated. This is not a strange request. Computershare needs to be able to have a little customer service and find a way to work with Fidelity so that I am not in the middle.

      I have no way of following the process that computershare is requesting. If this matter is not resolved I will have little option but to persue consul.

      Thank you,

      *************************

      Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

      FAQ

      Regards,

      ******

       

       

      Business Response

      Date: 08/08/2024

      Good Afternoon -
      Please see attached response.
      Thank you.   

    • Initial Complaint

      Date:07/15/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In April I requested the sale of 155 m&t Bank stock shares. Computershare sold one share one night and charged me a wire fee and a transaction fee and then they sold the remaining 154 shares the next day and charged me a transaction fee and a wire fee again. I did not receive a wire, I received a direct deposit for these transactions. I should not have been charged a wire charge on either transaction, and 155 shares should have been sold in one transaction, not two. They failed in their fiduciary duty to do their best for me by selling the 155 shares as I had requested as one transaction, not two. Selling one stock and half of it going to fees is ridiculous and not in my best interests as they are required to do.

      Business Response

      Date: 07/25/2024

      Good Afternoon -
      Please see attached response.
      Thank you.   

      Customer Answer

      Date: 07/31/2024

      Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

      I do not understand two things which I think they should address. First is why did it take eight contacts from me, with one response from them stating that they would give me the refund, which they did not do.  They never stated to me, until they answered this complaint, that they did not feel they owed me the refund.  Clearly they do owe me the refund, their fiduciary duty is to act in my best interests. I have no comprehension of what they mean when they say that because I placed a limit order, they performed two transactions instead of one. No one would want to sell their shares in two transactions and pay two transaction fees. They owe me a fiduciary duty which means they have to act in my best interests.  That would mean selling all the shares at once, not just one share.

      I'm not trying to be difficult, I just want them to be honest in identifying and fixing their problems that caused this to happen:
      - First problem, doing two transactions instead of one, causing extra fees.  
      - Second problem, the lack of responsiveness on their behalf for 3 months.  I'm fortunate in that I'm retired and able to chase something like this down, but I know working people don't have the time to do so.  They may be receiving the same transactions and treatment as me but either not noticing it or not having the time to contact these people eight times and then contact BBB to get a response.  Anyone can drop the ball once, but dropping it eight times is an indication of a second underlying problem.   

      Business Response

      Date: 08/06/2024

      Good Afternoon -
      Please see attached response.
      Thank you.   

    Computershare, Inc. is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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