Reviews

Review Details

• Review fromBonnie K

  Date: 03/25/2024

  5 stars
  I cannot sing EF Go Ahead tours praises any louder! This is a top notched tour company! Literally every aspect of our trip was phenomenally planned and executed! Our guides were exceptionally knowledgeable and personable! They went above and beyond to assure our safety, comfort levels and excitement throughout our adventures. All the accommodations were 4/5 star and the food. . . scrumptious and plentiful! The tour descriptions were accurate, even leaving room for adjustments if needed. We will most definitely be traveling with this company again! We are truly satisfied customers!!!!
  

  EF Go Ahead Tours

  Date: 03/29/2024

  Thank you for your leaving a review! We're thrilled you had such a wonderful experience with EF Go Ahead Tours. Your feedback about our guides, accommodations, and food is greatly appreciated. We're pleased to know that you found our tour descriptions accurate and that you're considering traveling with us again in the future! 

• Review fromBarbara C

  Date: 03/20/2024

  3 stars
  Tour Director and Naturalist and actual tour was *********** of our accommodations were terrible and we tried to talk with Go Ahead about it and they did nothing. So we will use other tour groups from now on.
  

  EF Go Ahead Tours

  Date: 03/21/2024

  Thank you for taking the time to leave a review regarding your experience. We are glad that the major tour components, such as the tour director and included activities, were such a highlight for you. We are able to take requests from travelers for preferences for their accommodation. However, we can never guarantee these requests will be met since room assignments are left to the discretion of the vendors we work with, this includes location of the room in the hotel and size and layout of the room. This is why we recommend that travelers speak with the vendors directly and or work with their tour director if a rooming concern arises on tour. We did look into your complaint thoroughly and took detailed notes regarding your experience to use as feedback to all parties involved with your booking. We understand that compensation was a preferred resolution, but we felt that the requests made were not ones that we could ever guarantee and that compensation, in this instance, was not due. We understand your disappointment with our decision and appreciate your honest feedback. We hope that despite the resolution of your complaint, you still have many positive memories of your tour experience that you can reflect on in the future. 

• Review fromMary L

  Date: 03/09/2024

  5 stars
  Just got back from their ***** tour with the ******** extension. Beyond fabulous! *****************/tour guides and tour co-ordinator. ****************** for the animals we were seeing their top priorities. A combination of training, experience and intuition used by our guides netted us some unexpected , wonderful animal viewing. We truly did not expect to see a young male cheetah go after some zebras and antelope while his mother walked sedately behind him! She knew he wouldnt be successful - amazingly fast, but hunting technique not polished just yet. The herd split and his dinner escaped. He didnt look too hungry though. His mother was still obviously feeding him!Accommodations were luxurious in most places, very comfortable in others. We were greeted so graciously by people wherever we stayed. The workers often sang for us . They went out of their way to ensure that our needs were met, including special diet requirements, and made us feel so appreciated. On chilly nights they even provided hot water bottles!Highly recommend EF tours for this trip!

• Review fromJanice K

  Date: 03/07/2024

  5 stars
  EF go ahead tours is a well run organization that plans trips well. It is up to the consumer to read all information thoroughly and understand the details of their trips. I have used EF for students since 2009 and Go Head since 2021 and I am very satisfied with their trips. They have been around for over 50 years and have many working to make their customers satisfied. I am a retired high school teacher and I dont hesitate to recommend them. They provide excellent education as well as adventure. If you want a mint on your pillow this is not the company for you. They use very good hotels and excellent restaurants. They provide an experience, not pampering. You will be tired at the end of any EF trip, but you will come away with a lifetime of memories.

• Review fromJean A

  Date: 03/07/2024

  5 stars
  Fantastic tour company. They deliver exactly what they promise. Their tour directors are cream of the crop, none better.

• Review fromFrank carol C

  Date: 02/17/2024

  3 stars
  Tour director was wonderful ! The tour guide was nice and knowledgeable, however paying above and beyond the tour price for extra tours is not worth it. The tour guide took us to the correct places, however the tours were short and the entire museum etc was not want we thought. We did give our feedback, and they were supposed to call and never did.
  

  EF Go Ahead Tours

  Date: 02/20/2024

  Thank you for sharing your feedback on your recent tour experience with us. We are sorry you were disappointed with the optional excursions and the length of the visits to museums. Your feedback regarding the value and duration of these tours is important to us, and we will review our offerings to ensure they meet our travelers' expectations. We regret any miscommunication regarding follow-up on your feedback. We have a dedicated evaluations team that reviews the feedback submitted by our travelers and our Customer Loyalty & Engagement team has been trying to reach you to go over your feedback in more depth. Please feel free to respond whenever is convenient for you if you would like to provide us with some additional information.
  

• Review fromMariah S

  Date: 02/17/2024

  1 star
  When I first booked my trip with this company, I told the person I was traveling with my family, mentioned who they were, and that all our plans should be the same since we all literally live in the same area (so we're leaving from the same airport, wish to say close by for accomodations, etc). And I know she knew this because she pulled up their reservation while I was on the phone with her to confirm. I noticed way later that I am on a completely different flight going there than my family. It is apparently past the "finalization date" to now change anything but mind you, I told them FROM THE BEGINNING when I booked the trip months prior, that we would be traveling together. It's extremely disappointing that this wasn't taken into account when the flights were made. As it stands now, my family is getting there 4 hours before me and they'll have basically a half a day more than me to explore the city. I also have a little flight anxiety and so it would have been nice to be able to have them on the flight with me. In addition to all this, the support people truly do not want to help you. I mentioned the above to them after they told me they're not going to do anything, and they ghosted me. Haven't heard anything from them since. They could have at least upgraded my flight seats, refunded me a little bit of money, tried to offer SOMETHING for the inconvenience on THEIR part. But again, they do not care. These trips are expensive for what they are in my opinion. I'd go with another company or just book your travel on your own so you don't have to deal with poor customer service, which is basically what you're paying for for stuff like this. I bet you they'll respond to this with something that won't take any accountability like they have with other reviews - as if they didn't play any part at all in this.
  

  EF Go Ahead Tours

  Date: 04/05/2024

  Thank you for sharing your feedback on your booking experience. We apologize for any inconvenience caused by the lack of discussion regarding securing the same flight itinerary as your family members. While we acknowledge that synchronizing flight reservations for separate bookings within a group can present challenges, we recognize that we could have provided clearer guidance and explored available options more thoroughly during your booking process. It is true that changes to flight itineraries become extremely limited after a tour's finalization date, however we understand the frustration caused by the communication of this information.
  We're glad to hear that despite the challenges, your overall touring experience was positive. Your satisfaction is important to us, and we hope you'll consider traveling with us again in the future. If you have any further feedback, you can submit a request for us to contact you through our post-tour section on our website's help center. 
  
  
  

• Review fromMark J

  Date: 02/15/2024

  5 stars
  Having taken 8 tours with EF on 3 continents with students, I was interested to see how the "Go Ahead" program would compare. I was impressed; the guide was excellent, the hotels 4/5 star, and the meals too good. I think I gained 10 pounds. The tour it's self included amazing sights and unique opportunities - like kayaking in the rainforest, seeing rare wildlife (we saw all 4 types of monkeys and unusual birds in the wild ) or boating within feet of huge crocodiles. EF also includes a number of educational experiences within it's tours. We learned salsa dancing, toured a pineapple plantation, learned how sugar cane, coffee, and coca are processed among other planned activities. From the planning and preparation to the transportation and ***************, EF strives to remove any worries leaving one to have the best experience possible. 5 stars!

• Review fromJames Y

  Date: 02/08/2024

  5 stars
  My wife and I have been on 13 Go Ahead (GA) tours. Weve done walking tours, food and wine tours, and straight sightseeing tours (*******, ****** and ******************************* Heritage, ******* and ****, and returned 5 days ago from ******** and ********). Terrific company, easy to work with. The Tour Director makes or breaks your experience, and weve had marvelous people, some of whom have become friends and keep in touch. Prices are reasonable, accommodations are 3-4-5 star properties, transportation has been professional and clean and safe. Most of the time (varies by country of course) free time to explore on ones own is a feature. Weve thoroughly enjoyed our experiences, have future tours booked already, would recommend for serious consideration to absolutely anyone.

• Review fromKaren J

  Date: 02/08/2024

  5 stars
  I always feel well taken care of. The accommodations are nice and the adventures are fun. The leaders of the groups are very informative and helpful.