Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/21/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased several pairs if Oofos shoes and never received them. It says they were delivered, but that is not true.

  Business Response

  Date: 07/24/2023

   

  Hello - thank you for reaching out.   A member of our ************* team will contact you directly to resolve this issue.  You should expect to hear from us in the next 24 hours.  Thank you so much I can assure you we will correct this situation.

  Thank yOO,

  *********

  
  

• Initial Complaint

  Date:07/19/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a pair of thong sandals from the company website. Not through a dealer in December of 2022. Because it was winter and a very unusual rainy winter at that, I did not wear the sandals until early May 2023. Did not wear them weakly even. And most wear has been around the house. Until the past month. Limited to 90% wear around my yard.A few days ago (Saturday 7/15) I was outside in the daylight and notice cracks on the thong portion of the shoe. In several locations of both. That Monday, I called customer service and left a message. Today I received a return call which was appreciated. However the representative told me I missed the six month window for replacement. And offered me a coupon for $10.00 my next purchase. Even after I explained that I did not wear the sandals for several months after purchase due to weather. The soles are not worn down. But there was no other offer of resolution. These sandals were not inexpensive to say the least. Especially for a thong that is not fashionable. They are not meant to be. Their purpose is comfort. It is extremely disappointing that they the Company is not willing to stand behind their product when clearly there is an issue. I would have been more than happy to send photos to evidence that this is not a wear issue. But a product issue. Keep in mind had I not notice the tears/cracks the thong could split while wearing the sandals. Which is a huge safety concern. I would think that alone would be good enough reason for Oofos to be a responsible corporate partner to their customers. I do not go around trying to get free merchandise. But when I pay my hard earned money, I reasonable expect to be treated fairly and compensated when it is due. Thank you

  Business Response

  Date: 07/24/2023

  Hello - thank you for reaching out.  Our team attempted to contact you directly regarding this issue.  Please let us know if you have not made contact with a member of our ************* team.  If not, please email me directly at ********************************** and we will be happy to help resolve this.

  Thank yOO,

  *********

  Director, *************

• Initial Complaint

  Date:07/18/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered from ******** ad for Oofos shoes. Received confirmation email. Clicked on link to check order status and the website does not work. Confirmation email states company is oofos.co and when I click on that link, it takes me to www.compliments-cite.com and that website "can't be reached". No response when emailing company at email address supplied in email.

  Business Response

  Date: 07/19/2023

  Hello,
  
  Thank you for reaching out.  Unfortunately, it appears as though you may have purchased unauthentic OOFOS product from an unauthorized seller.
  
  It has come to our attention that this and other sites are marketing discounted sales of OOFOS inventory that does not exist. These sites are not authorized to market or carry OOFOS products. We are taking this issue very seriously as well as applying the appropriate legal actions to have these sites removed as quickly as possible.
  
  Thank you very much for taking the time to send us this information.  We are committed to making sure our valued customers are not taken advantage of.  We recommend that you contact your bank to dispute these charges.
  
  Please visit OOFOS.com for authentic product or use the store locator on our site to be sure you are shopping authorized sellers.  We want you to Feel the ** in our genuine OOFOS product!
  
  Thank y**,
  *********
  Customer Care Agent
  **************************/help | **************

  Customer Answer

  Date: 07/19/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:

   

  I have no option but to accept this response as it seems I have been scammed. It amazes me that this company continues to be scammed yet I've never heard anything publicly that this is common for them. Buyer beware I suppose. That being said, this loyal Oofos customer will not purchase from this brand again.
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ***********************

• Initial Complaint

  Date:07/18/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered Oofos sandals online, but the site appears to be a scam. The business was named Oofos US. Im reporting the site in hopes to have it taken down and to possibly get my money returned. I never received a confirmation email of the order, but the money was deducted from my account.

  Business Response

  Date: 07/19/2023

  Hello,
  
  Thank you for reaching out.  Unfortunately, it appears as though you may have purchased unauthentic OOFOS product from an unauthorized seller.
  
  It has come to our attention that this and other sites are marketing discounted sales of OOFOS inventory that does not exist. These sites are not authorized to market or carry OOFOS products. We are taking this issue very seriously as well as applying the appropriate legal actions to have these sites removed as quickly as possible.
  
  Thank you very much for taking the time to send us this information.  We are committed to making sure our valued customers are not taken advantage of.  We recommend that you contact your bank to dispute these charges.
  
  Please visit OOFOS.com for authentic product or use the store locator on our site to be sure you are shopping authorized sellers.  We want you to Feel the ** in our genuine OOFOS product!
  
  Thank y**,
  *********
  Customer Care Agent
  **************************/help | **************

• Initial Complaint

  Date:07/16/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a pair of OOFOS from this site only to find out it is a scam. I bought a pair yesterday and then today my daughter decides she wanted a pair so that's two pairs for $24.98 this is including shipping which was $4.99. Why hasn't this business been shut down? They still continue to try to sell the fake oofos.

  Business Response

  Date: 07/17/2023

  Hello,
  
  Thank you for reaching out.  Unfortunately, it appears as though you may have purchased unauthentic OOFOS product from an unauthorized seller.
  
  It has come to our attention that this and other sites are marketing discounted sales of OOFOS inventory that does not exist. These sites are not authorized to market or carry OOFOS products. We are taking this issue very seriously as well as applying the appropriate legal actions to have these sites removed as quickly as possible.
  
  Thank you very much for taking the time to send us this information.  We are committed to making sure our valued customers are not taken advantage of.  We recommend that you contact your bank to dispute these charges.
  
  Please visit OOFOS.com for authentic product or use the store locator on our site to be sure you are shopping authorized sellers.  We want you to Feel the ** in our genuine OOFOS product!
  
  Thank y**,
  *********
  Customer Care Agent
  **************************/help | **************

• Initial Complaint

  Date:07/16/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchase shoes from a scam site .

  Business Response

  Date: 07/17/2023

  Hello,
  
  Thank you for reaching out.  Unfortunately, it appears as though you may have purchased unauthentic OOFOS product from an unauthorized seller.
  
  It has come to our attention that this and other sites are marketing discounted sales of OOFOS inventory that does not exist. These sites are not authorized to market or carry OOFOS products. We are taking this issue very seriously as well as applying the appropriate legal actions to have these sites removed as quickly as possible.
  
  Thank you very much for taking the time to send us this information.  We are committed to making sure our valued customers are not taken advantage of.  We recommend that you contact your bank to dispute these charges.
  
  Please visit OOFOS.com for authentic product or use the store locator on our site to be sure you are shopping authorized sellers.  We want you to Feel the ** in our genuine OOFOS product!
  
  Thank y**,
  *********
  Customer Care Agent
  **************************/help | **************

• Initial Complaint

  Date:07/12/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made a purchase online from a ******** advertisement for Oofos and the shoes did not come. When I click one of the tracking links, it routes to a strange website in *****. The other link I have says, there is no longer a website at that address. I will file a dispute with Discover Card.

  Business Response

  Date: 07/13/2023

  Hello,
  
  Thank you for reaching out.  Unfortunately, it appears as though you may have purchased unauthentic OOFOS product from an unauthorized seller.
  
  It has come to our attention that this and other sites are marketing discounted sales of OOFOS inventory that does not exist. These sites are not authorized to market or carry OOFOS products. We are taking this issue very seriously as well as applying the appropriate legal actions to have these sites removed as quickly as possible.
  
  Thank you very much for taking the time to send us this information.  We are committed to making sure our valued customers are not taken advantage of.  We recommend that you contact your bank to dispute these charges.
  
  Please visit OOFOS.com for authentic product or use the store locator on our site to be sure you are shopping authorized sellers.  We want you to Feel the ** in our genuine OOFOS product!
  
  Thank y**,
  *********
  Customer Care Agent
  **************************/help | **************

• Initial Complaint

  Date:07/11/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  July 6, 2023 $51.92 OOFOS When order confirmation email arrived the links did not work. After a lot of hunting I found this to be a scam.

  Business Response

  Date: 07/12/2023

  
  Hello,
  
  Thank you for reaching out.  Unfortunately, it appears as though you may have purchased unauthentic OOFOS product from an unauthorized seller.  Someone from our ************* team will be in contact with you today, 7/12, to discuss.
  
  It has come to our attention that this and other sites are marketing discounted sales of OOFOS inventory that does not exist. These sites are not authorized to market or carry OOFOS products. We are taking this issue very seriously as well as applying the appropriate legal actions to have these sites removed as quickly as possible.
  
  Thank you very much for taking the time to send us this information.  We are committed to making sure our valued customers are not taken advantage of.  We recommend that you contact your bank to dispute these charges.
  
  Please visit OOFOS.com for authentic product or use the store locator on our site to be sure you are shopping authorized sellers.  We want you to Feel the ** in our genuine OOFOS product!
  
  Thank y**,
  *********
  ************* Agent
  **************************/help | **************
  

  Customer Answer

  Date: 07/12/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  *********************

• Initial Complaint

  Date:07/06/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Oofos is now selling their sandals as recovery for use after exercise only. I purchased three pairs, and when I did so they were not sold as recovery sandals. The label/tag said nothing about it being a recovery Sandal. Two of the three pairs I bought wore out and broke at the point between the big and second toes (its a flip flop). I have called the companies multiple times and they will not refund or replace the two pairs that broke. I feel doped by this company. Recently a company called hooka started selling and called there product a recovery sandal, thats when oofos changed there recording. They still do not say recovery on the tag. Im looking for my three pairs to be refunded. The sandal wears in about six months, and they are very expensive to replace. I have not received any calls back from the ceo ********************* when I reached out twice. Please help me resolve this issue with oofos.

  Business Response

  Date: 07/07/2023

  Hi ***** - thank you for reaching out.  I know you spoke with *********************. I hope this has helped us move this forward and should you need anything else, please reach out to us.  Thank yOO!

• Initial Complaint

  Date:06/30/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I see there are old complaints about OOFAS VIP stealing people's money and they are still doing business. What's taking so long? I almost sent them $98 this morning but there is no warning from you or anyone. Why are they still allowed to steal after all this time? Here is their very real-looking website : *******************************************

  Business Response

  Date: 07/06/2023

  Hi there, 
  
  Thank y** for reaching out.  Unfortunately, this is not an authorized site for authentic OOFOS products.  It has come to our attention that this and other sites are marketing discounted sales of OOFOS inventory that does not exist. These sites are not authorized to market or carry OOFOS products. We are taking this issue very seriously as well as applying the appropriate legal actions to have these sites removed as quickly as possible.  OOFOS is not the only brand impacted by this and it is incredibly unfortunate.  Please know we are doing everything in our power to have these sites removed.
  
  Thank you very much for taking the time to inquire on this and for sending us this information.  We are committed to making sure our valued customers are not taken advantage of.
  
  Please visit OOFOS.com for authentic product or use the store locator on our site to be sure you are shopping authorized sellers.  We want you to Feel the ** in our genuine OOFOS product!
  
  Thank y**,
  *********
  Customer Care Agent
  **************************/help | **************