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Business Profile

Online Shopping

OOFOS, Inc.

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 34 total complaints in the last 3 years.
  • 6 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/03/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I made a purchase (order *******) online on ************************** on 5/24/2025. Their shipping policy which I've copied below states to allow up to 2 business days for your orders to be processed prior to shipment. Little over a week go by and I email them on 6/1/2025 to cancel my order since this was taking too much time. I get an email back from ******************* Agent) on 6/3/2025 stating that the order is in process and is expected to ship within the next 5 business days. This is poor business practice to advertise speedy service while in reality is no where near advertised. They have a no cancel policy. But they also have a policy to ship out after 2 business days. I just want this cancelled. I don't want to have to return this since it will take up more resources to ship out and return. ** Please allow up to 2 business days for your orders to be processed prior to shipment. We do not process orders on the weekends or on US Holidays. These orders will be processed on the next business day. This includes express shipping options. Any order placed with an express shipping option must be delivered to a physical shipping address.

  • Initial Complaint

    Date:05/14/2025

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered oofos sandals from an ad on Instagram on March 30. It was a scam. I got the email confirmations that it was ordered and shipped a day later. They even provided tracking info (below). It was never received. The emails to customer service ************************ have not resulted in either getting my money back or getting the product. I've been emailing them almost every other day for a while. *********************************************************************** 2025-04-15 14:11:00 **********,*****,78613,Delivered->Your item was delivered in or at the mailbox 2025-04-15 10:14:00 **********************,Out for Delivery 2025-04-15 08:12:00 **********************,Arrived at Facility 2025-04-13 08:19:00 US,In transit, it's progressing through Post network 2025-04-11 07:05:00 **,*********** CA DISTRIBUTION CENTER,Arrived at **** Regional Facility 2025-04-09 07:44:00 US,Customs clearance agent received the shipment in destnation country 2025-04-08 07:39:00 US,Customs clearance agent received the shipment in destnation country 2025-04-07 08:14:00 US,Arrival to the destination airport 2025-04-05 08:12:00 ********,Departure from ***************** 2025-04-03 08:11:00 ********,Arrived at ***************** 2025-04-01 07:55:38 ********,Item outbound in sorting center.2025-03-31 17:12:18 shenzhen,Item inbound in sorting center.

    Business Response

    Date: 06/03/2025

    Hello,

    Thank you for reaching out.  Unfortunately, it appears as though you may have purchased unauthentic OOFOS product from an unauthorized seller.

    It has come to our attention that this and other sites are marketing discounted sales of OOFOS inventory that does not exist. These sites are not authorized to market or carry OOFOS products. We are taking this issue very seriously as well as applying the appropriate legal actions to have these sites removed as quickly as possible.

    Thank you very much for taking the time to send us this information.  We are committed to making sure our valued customers are not taken advantage of.  We recommend that you contact your bank to dispute these charges.

    Please visit ************************** for authentic product or use the store locator on our site to be sure you are shopping authorized sellers.  We want you to Feel the ** in our genuine OOFOS product!

    Thank y**,

    The OOFOS Team

  • Initial Complaint

    Date:05/12/2025

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On April 29, 2025 I paid for a pair of shoes. They sent confirmation of purchase and tracking data. However my shoes were never delivered. I sent numerous emails and made several calls to customer service and always received a recording that they were too busy. I feel this company has swindled my cash and have no intentions of ever delivering my shoes. The public needs to know this company is a scam!

    Business Response

    Date: 05/13/2025

    Hi ****,

    I am very sorry to hear about your experience and that your package has been lost.  I can see you connected with *******, on our ************* Team, yesterday.  We are happy to reship your order or refund you.  You should have an email in your inbox.  We would love for you to still Feel the OO.

    Thank you again and please let me know if there is anything else we can do to help you.

    ********* ******

    Director, *************

    ************************************************************

  • Initial Complaint

    Date:05/01/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a pair of shoes from them yesterday 4/30 for $75.02. An incomplete address auto filled and now the shipping label is printed to an address that I cannot receive. The company still has my package as ***** does not yet have it. I reached out to change my address the same day right after submitting the order and they said it was not possible even though they still have the package. I then tried to cancel the order and since they still have the package I thought it would be doable but they said they cannot cancel any orders. The only customer service they offered was an exchange or refund for a return but there is no way I can return a package I will not receive. In addition to this, the company promises a 5-10 day delivery and it is not slated to get to the delivery spot until 5/14 which is after the 5-10 day delivery.

  • Initial Complaint

    Date:10/21/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a pair of oofos in June 5th 2024. I did received a tracking number but l never received the product. I text them at least four times about my product, and they texted be back with apology and said they would look into it. After over two months they said product was lost, and they would refund me. It has been almost two months and l never received the refund they promise l would get. I text customer service several times to let no l never got my refund, but they have not responded to this day.

    Business Response

    Date: 10/22/2024

    Hello ******,

    I am very sorry to hear of this experience.  We do not have any record of a purchase from you at OOFOS.  We also do not have text capabilities to communicate so it is likely you were connected with someone else.

    Unfortunately, it appears as though you may have purchased unauthentic OOFOS product from an unauthorized seller.

    It has come to our attention that this and other sites are marketing discounted sales of OOFOS inventory that does not exist. These sites are not authorized to market or carry OOFOS products. We are taking this issue very seriously as well as applying the appropriate legal actions to have these sites removed as quickly as possible.

    I will have someone on our team reach out to you today, to discuss this further.

    Thank yOO,

    *********

  • Initial Complaint

    Date:09/02/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On July 22nd, 2024, I received an email in response to one I sent to a company I believed to be OOFOS. I had seen a charge from a company in the **, which is really based in *********. They told me that they coordinate with OOFOS. It was sketchy.I could follow the tracking, and because I have received items from ********* before, I was hopeful this would be okay. When I still did not receive my package, I reached out again. I have the email correspondence. I asked for a refund. They assured me the package would arrive on September 2nd, 2024. Weeks after it was promised. This morning at 6:45 AM standard eastern time, the tracker stated that they could not deliver because I had moved and didn't leave a forwarding address. This is a lie. I have reached out again, and there has not been a response.

    Customer Answer

    Date: 09/13/2024

    I have received one email on September 2nd stating this has never happened before and they are looking into it. Screenshot attached.

    I sent a follow up email requesting the address they have for me. They did not respond. 

    I also reached out to OOFOS because they are aware of this happening and I feel that they are misleading the public when they delete customers comments warning of this from their social media. When I suspected I was being scammed, I turned to this to see if anyone else was experiencing the same thing. It was only later that I caught complaints when OOFOS posts a new advertisement that they sponsored. When I went back to look, the complaints were wiped clean. They responded to my inquiry that they knew of it happening and for me to be more careful. I found this unsatisfactory and I will not order from them in the future because of this. I do think they have a responsibility to make sure customers are safe. See attached screenshot of email correspondence with OOFOS.

    I also contacted them via Instagram direct message.

    Thank you for your attention to this.

  • Initial Complaint

    Date:09/27/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered sneakers from OOFOS, I never received them, when I contacted OOFOS customer service they said I could return them for a new pair, however this is impossible since I never received them at all.

    Business Response

    Date: 10/13/2023

    We did speak with ********************* and were able to help resolve her complaint. Attached is an email conversation between one of our managers who did reach out about the BBB complaint and ****** responding back letting us know an agent did end up helping her and that she would be withdrawing her complaint. 

    Customer Answer

    Date: 10/16/2023

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

    Regards,

    *********************

  • Initial Complaint

    Date:09/20/2023

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Placed order on 8/6/2023 off a company on ******** named OOFOS. A confirmation email was sent. Order Number. O2023080610371555, and tracking number AS025850122CN. With tracking details being found at "Please trace your parcel via:************************" Details below.Your package was delivered successfully to the addressee.************ ***** - No phone ChatGPT About ************ Sync Time: 2023-09-20 12:29:29 (GMT-04:00)2023-09-01 19:42 Cable,Cable *****, ???,?????????, ????**?2023-08-28 14:35 Cable,Cable *****,????,???????, ?????**?2023-08-26 17:03 Cable,Cable *****, ????????,??????, ?????**?2023-08-23 13:54 *********** ** DISTRIBUTION CENTER, ????????,??????, ??????*********** ** DISTRIBUTION CENTER, ????????,???????2023-08-16 08:03 *********** ** DISTRIBUTION CENTER, ????????,??????, ??????*********** ** DISTRIBUTION CENTER, ????????,???????2023-08-11 13:06 *********** ***, ????,?????,??????, ??????*********** ***, ????,?????,???????2023-08-11 10:36 *********** ***, ????,???,??????, ???????*********** ***, ????,???,???????2023-08-10 17:24 *********** ***, ????,???, ????????,????-??????, ??????*********** ***, ????,???, ????????,????-???????2023-08-10 17:24 *********** ***, ????,???, ????????,????-??????, ???***********?2023-08-10 09:59 *******************************, ???,??????, ???????*******************************, ???,???????2023-08-09 17:10 ???, ????? ??????,??????, ??????????, ????? ??????,???????I have yet to receive package, further communication or refund which I asked for on 9/18/2023.

    Customer Answer

    Date: 10/01/2023

    I have not heard from the business in response to my complaint.

    Business Response

    Date: 10/05/2023

    Based off of the information provided by ****, it unfortunately looks like she had purchased off of a fraudulent website, the only order we have from Rose via OOFOS.com was order #******* placed on July 31st. Based on the order number provided by Rose, order #O2023080610371555, it is a fraudulent order, for our order numbers are currently 7 digits long. We have emailed **** and called her to reach out to help her further and offer to send courtesy pairs on us due to the inconvenience. We also didn't receive any communication via email or phone on 9/18/23 through the email address and phone number she provided, and believe she reached out to the fraudulent site as well. We apologize for the inconvenience and hope to hear from her toon to help her further.

    Customer Answer

    Date: 10/06/2023

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

    Regards,

    *************************

  • Initial Complaint

    Date:08/24/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered several pairs of sandals off a site called oofos-clearance.con and its a total scam! No email confirmation no shipping notice weeks later- no sandals.

    Business Response

    Date: 08/25/2023

    Hello,

    Thank you for reaching out.  Unfortunately, it appears as though you may have purchased unauthentic OOFOS product from an unauthorized seller.  

    It has come to our attention that this and other sites are marketing discounted sales of OOFOS inventory that does not exist. These sites are not authorized to market or carry OOFOS products. We are taking this issue very seriously as well as applying the appropriate legal actions to have these sites removed as quickly as possible.

    Thank you very much for taking the time to send us this information.  We are committed to making sure our valued customers are not taken advantage of.  We recommend that you contact your bank to dispute these charges.

    Please visit OOFOS.com for authentic product or use the store locator on our site to be sure you are shopping authorized sellers.  We want you to Feel the ** in our genuine OOFOS product!

    Thank y**,
    *********
    Customer Care Agent
    **************************/help | **************

  • Initial Complaint

    Date:08/22/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered two pair of sandals for $34.99 and one pair of low shoes for $29.99 on July 18, 2023 online from Oofoam.coInternet. My **** was charged those amounts on July 19, 2023. After waiting five weeks without receiving any of the items paid for, I have tried to contact the company with the phone number provided in this app without success. I tried to pursue the issue via the website without success. My first choice would be to receive the ordered products. My second choice would be to be refunded the above dollar amounts. Your help would be greatly appreciated.

    Business Response

    Date: 08/22/2023

    Hello,

    Thank you for reaching out.  Unfortunately, it appears as though you may have purchased unauthentic OOFOS product from an unauthorized seller. **foam.com is not affiliated with OOFOS.  

    It has come to our attention that this and other sites are marketing discounted sales of OOFOS inventory that does not exist. These sites are not authorized to market or carry OOFOS products. We are taking this issue very seriously as well as applying the appropriate legal actions to have these sites removed as quickly as possible.

    Thank you very much for taking the time to send us this information.  We are committed to making sure our valued customers are not taken advantage of.  We recommend that you contact your bank to dispute these charges.

    Please visit OOFOS.com for authentic product or use the store locator on our site to be sure you are shopping authorized sellers.  We want you to Feel the ** in our genuine OOFOS product!

    Thank y**,
    *********
    Customer Care Agent
    **************************/help | **************

    Customer Answer

    Date: 08/23/2023

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

    Regards,

    ***********************

OOFOS, Inc. is NOT a BBB Accredited Business.

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