Complaints

This profile includes complaints for Temu.com's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Temu.com

  31 Saint James Ave Ste 355 Boston, MA 02116-4101

• 

  Temu.com

  101 Arch St Boston, MA 02110-1130

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/05/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Upon receiving a purchased item, the quality was much lesser than had been advertised. Therefore I initiated a return. However upon receiving my return package, business refuses to refund me even though I have provided irrefutable evidence including receipt of a return package weight of greater than 6 lb, stating they cannot verify I have actually returned the items. There is a appeals process, which I have went through, and have still been told sorry we can't verify you've actually returned to these items. Upon request, business refuses to supply return tracking number so that I can provide them with all tracking details of return package.

  Business Response

  Date: 03/11/2025

  Hello ******,
  
  I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we are sorry for the inconvenience this may have caused. We have carefully investigated your case with the relevant department and can confirm that the item has been refunded to you on Mar 8.
  
  Our customer service department has also emailed you and offered you an explanation through an email ticket on Mar 10. Please check your inbox for more details and respond correspondingly if you have any other requests regarding this matter.
  
  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.
  
  Best wishes,
  *******

• Initial Complaint

  Date:03/05/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order paid for. Not delivered. Delivery person said 3 attempts were made then said address is invalid. Neither is true. Still dont have package. Temu has not provided a solution

  Business Response

  Date: 03/13/2025

  Hello P,

  I am ****** from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

  Thank you for your feedback and we are sorry for the inconvenience this may have caused. We have investigated this issue and our team has confirmed that the correct items were delivered to the correct address on March 10.

  You can track the shipping status and see the delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive a $5 credit (for standard shipping) or $13 credit (for express shipping) as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (********************************************************************************).

  Our customer service department offered you an explanation on March 11. Please check your Temu account for more details and respond correspondingly if you have any other requests regarding this matter.

  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.

  Best wishes,
  ******

• Initial Complaint

  Date:03/05/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Temu order PO-211-***************** with tracking 1ZHF3584YW57151503 was marked delivered and not ************ has detailed the case number and instructions for sender to complete claim to resolve. *** accepted responsibility but need the sender to file the claim based on their contract.Ive presented all evidence to move forward with claim and sender needs to take action for refund. IMMEDIATELY. UPS: Your sender will just need to file a claim report for this package on their end. Rest assured that *** will be responsible for this, and It's our investigation team who will take necessary actions to retrieve the package once the sender initiated the lost package report. you may also provide them a case number as reference, which is C-0291673903.

  Business Response

  Date: 03/10/2025

  Hello ******,
  
  I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we are sorry for the inconvenience this may have caused. We have checked the order details you provided and can confirm that your order has been refunded to your Credit balance. Temu credits appear in your Temu credit balance within 3 minutes and can be used immediately.
  
  Our customer service department has also emailed you and offered you an explanation through an email ticket on Mar 7. Please check your inbox for more details and respond correspondingly if you have any other requests regarding this matter.
  
  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.
  
  Best wishes,
  *******

• Initial Complaint

  Date:03/05/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  PO-211-*****************-D02 Thats the order number on temu February 22nd is the date of the transaction. My package states it was delivered however I was at work at the time. When I got home I got the wrong items and the wrong package. I talked to 4 different people and they denied my request and this has happened before and I am highly disappointed and frustrated. They keep creating a ticket only for it to be denied and then they had the nerve to say that the wrong order number is the exact same number as the package and that I got all of my items which I did NOT

  Business Response

  Date: 03/13/2025

  Hello *********,

  I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

  Thank you for your feedback. We apologize for any inconvenience the wrong package you mentioned may have caused.

  Upon checking, our customer service team has been working diligently with the carrier to thoroughly investigate and verify the matter. This comprehensive process requires some time to ensure that we provide you with accurate and reliable information. Our customer service department has been following up on this issue, and they will provide you with feedback as soon as they have an update. Please pay close attention to your inbox and await the resolution.

  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.

  Best wishes,
  *******

• Initial Complaint

  Date:03/04/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They always promise free gifts after I choose the free gifts they ask me to confirm shipping address so I do. Expecting to receive the promised free gifts but I have never received promised free gifts. All I want is they stop they bogus free gift promotions.

  Business Response

  Date: 03/10/2025

  Hello *****,
  
  I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we apologize for any inconvenience caused by our promotion. Our Intention was to provide you with the best discounts, but we did not anticipate that it would cause frustration. 
  
  Please rest assured that our activities are real and valid and will have different difficulties depending on the value of the prize. We advise you to carefully read the activity rules and complete each step according to the provided instructions. If you follow the instructions, you will eventually receive the rewards that are rightfully yours.
  
  Our customer service department has also offered you an explanation through online chat on Mar 4. Please check your Temu account for more details and respond correspondingly if you have any other requests regarding this matter.
  
  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.
  
  Best wishes,
  *******

• Initial Complaint

  Date:03/04/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was offered 100$ payout after doing what was needed to get it the promotion disappeared I was then ******* with several other promotions I just wanted the one but it disappeared. The customer service person wanted me to cancel on my side which I didnt like because it ask for a reason why you to cancel none of those reasons were valid so I didnt want to do for that fact alone how can you improve if the real issue isnt heard

  Business Response

  Date: 03/10/2025

  Hello ******,
  
  I am ***** from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we are sorry you are experiencing difficulties with our promotional activities. We assure you that our programs are genuine and effective, and numerous users have already completed the tasks and received rewards for their efforts. As per the rules, you need to place your order through the activity page to receives coins. Once your activity order is shipped, the coins will be automatically counted towards your progress. Additionally, we have confirmed that the activity orders have been successfully refunded to you. 
  
  Our customer service department has also emailed you and offered you an explanation through an email ticket on Mar 4. Please check your inbox for more details and respond correspondingly if you have any other requests regarding this matter.
  
  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need further assistance, please message us through Temu.com or Temu app live chat.
  
  Best wishes,
  *****

• Initial Complaint

  Date:03/04/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased 2 smartphones resembling the ******* S24 Ultra from Temu on Dec 12 & 22, 2024. PO-211-***************** and PO-211-*****************. I have tried relentlessly since late January 2025 to get my money refunded due to quality issues with both phones. However, they keep stating that it has been longer than 90 days since the purchase. Clearly, it has not. I even detailed a timeframe showing that 90 days had not passed (see below). Even then, they still refused to refund my money and keep repeating that same old line, greater than 90 days. Dec. 12, 2025 till Jan. 12, 2025 is 31 days. Jan 13, 2025 till Feb 12, 2025 is 30 days. Feb 13, 2025 till Mar 12, 2025 is 28 days. Totaling 89 days. However, today is only Mar 4, 2025. This is considerably less than 90 days since March 12 won't occur until 8 days from now. I have spoken with two supervisors and they both agreed that I am correct with respect to the timeframe. Even then, no refund. See most recent reply below.Product Quality Issue - Ticket ID: **************** Inbox [email protected] Mon, Mar 3, 5:42PM (18 hours ago)to me Dear Valued Customer,We truly appreciate you bringing this to our attention.We are reaching out regarding your concern with orders PO-211-***************** and PO-211-*****************. We understand the inconvenience this may have caused and appreciate your understanding of our position.We can see here that your orders has already exceeded the timeframe for our return process in which we can no longer processed your request. Thank you for your patience and understanding as we work together to address this. If you have any questions or need further assistance, feel free to reach out to us at any time.Regards,****** Temu ****************

  Business Response

  Date: 03/11/2025

  Hello ********,

  I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

  Thank you for your feedback and we are sorry for the inconvenience this may have caused. We have checked the order details you provided and can confirm that $64.49 has been refunded to your original payment channel. Once the refund has been successfully processed, please note that it may take 5-14 business days for the refund to appear in your original payment method.

  For the second order, we found that you have initiated a dispute on the order, therefore your payment has been stopped by your payment channel. As a result, we are unable to process any after-sale matters at this time. We suggest that you cancel the dispute, and we will proceed with the refund according to our standard after-sales policy. You also have the right to continue with the dispute. If your dispute fails, please let our customer service department know. We are still willing to process a refund for your order.

  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.

  Best wishes,
  *******

• Initial Complaint

  Date:03/04/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have tried numerous times to returned this damaged product, but they keep telling me the will refund the card used for this transaction. They insist the purchase was made with a credit card ending 7749. This card was canceled a year ago. I tried to get the to correct their error. They keep saying it was charged to....... 7749. Yet, I sent them a picture of my ************ showing the change they made to that card. I have been back and forth with numerous emails, because they refuse to call me. They keep insisting they will credit the ********** card which did not and doesn't exist.

  Business Response

  Date: 03/12/2025

  Hello ********,
  
  I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we are sorry for the inconvenience this may have caused. After investigating with the relevant department, we can confirm that the bank card used for your order has the last four digits 7749. 
  
  Currently, regarding the return and refund issue for this order, we suggest you choose to return the funds to the original payment method or to your Temu credit balance. If you encounter any issues during the subsequent refund process, please feel free to contact us for further help. 
  
  Our customer service department has also offered you an explanation through an email ticket on March 11. Please check your inbox for more details and respond correspondingly if you have any other requests regarding this matter.
  
  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.
  
  Best wishes,
  *******

  Customer Answer

  Date: 03/16/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  Did you receive my response? I just sent a screenshot of my credit card statement i want go make sue you received it. I did not get a confirmation the email was sent back to you. 
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  ********

   

   

  Business Response

  Date: 03/25/2025

  Hello ********,
  
  I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we are sorry for the inconvenience this may have caused. We have checked your order details and found that you have initiated a dispute on this order, therefore your payment has been stopped by your payment channel. As a result, we are unable to process any after-sale matters at this time. 
  
  Please wait patiently for the outcome of the dispute, as the processing of the dispute depends on your payment channel. We recommend that you keep track of the bank's refund status, as it may take some time for them to process it. We appreciate your patience during this process. If your chargeback has been unsuccessful, you can still apply for after-sales service on our company and we will be more than happy to assist you with your request. 
  
  Our customer service department has also emailed you and offered you an explanation through an email ticket on Mar 23. Please check your inbox for more details and respond correspondingly if you have any other requests regarding this matter.
  
  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need further assistance, please message us through Temu.com or Temu app live chat.
  
  Best wishes,
  *******

• Initial Complaint

  Date:03/04/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ive been patiently waiting for over 5 months now to get all my monies transferred back to my ****** account and keep getting stonewalled by temu. They keep promising me but dont have the technical skills to do it.

  Business Response

  Date: 03/12/2025

  Hello *****,
  
  I am ***** from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we are sorry for the inconvenience this may have caused. We understand you are waiting for the funds to be transferred to your ****** account. We assure you that our customer service department is prioritizing your refund request and is working diligently to resolve your issue.
  
  Upon review, we have confirmed that your request is in the final stages of processing. We greatly appreciate your continued patience as we complete this process. Our customer service department will also provide you with feedback as soon as they finish the process. Please pay close attention to your inbox. 
  
  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.
  
  Best wishes,
  *****

  Customer Answer

  Date: 03/12/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be 

  they have been saying the same rhetoric for the past 5 months and dont believe a word they keep are saying  

  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  *****

   

   

  Business Response

  Date: 03/20/2025

  Hello *****,
  
  I am ***** from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we are sorry for the inconvenience this may have caused. We can confirm that the refund of $30.07 in Temu credits has been transferred to your ****** account. Please check your account for more details.
  
  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.
  
  Best wishes,
  *****

  Customer Answer

  Date: 03/22/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 
  

  not happy it took 5 months to get to this point  

  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  *****

   

   

• Initial Complaint

  Date:03/04/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On approximately 2/20/25 I ordered a mobility scooter from Temu. Within an hour I canceled the order. After i canceled the order I did not see any credit card charges. I started seeing emails & texts indicating it was on its' way. I contacted them again to remind them I had canceled it, but I understood it was probably an automated system reply & to stop sending messages. They replied that they would stop. On 2/23/25 @ 7:02am I received an email saying it was out for delivery. I never received any notification that it had been delivered; which was no surprise since it was canceled. Within a few days there was a charge on my credit card for $517.60. When I looked at the Tracking information it said it had been delivered at 2:05pm on Sunday, 2/23/25. I contacted Temu giving them the story of how there was emergency surgery and an expected hospitalization of 5-6 weeks and how there was a sign on my door indicating such and asking for prayers on my behalf. I told them that even if I had been home to accept it there was no way I would have known it was outside without delivery notification. My apartment complex is known for porch pirates & drug addicts who would be happy to steal a scooter. I asked for a refund or replacement in 2 weeks, when I would return home. I told them once i received the refund and after recouperation, my ********** would revisit my ************** to use a scooter and possibly reorder or change order to accommodate my situtation. They said I should return the scooter in original condition. REALLY? Today they indicated they would refund $5.17. That is less than 1% & I have nothing to show for the $512.43 they want me to pay.

  Business Response

  Date: 03/10/2025

  Hello *****,
  
  I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we are sorry for the inconvenience this may have caused. We have investigated this issue and our team has confirmed that the package was delivered on Feb 23. We understand you are not at home right now and we kindly suggest asking your friends or family members to check if the package is delivered.
  
  Our customer service department has also offered you an explanation through an email ticket on Mar 9. Please check your Temu account for more details and respond correspondingly if you have any other requests regarding this matter.
  
  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.
  
  Best wishes,
  *******

  Customer Answer

  Date: 03/10/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  Exactly what proof can I provide of a stolen package?

  Do you need a picture of the front door with no box? 

  The information received at 7:05am was that it was out for delivery. The next information I received was when the charge appeared on my credit card statement a few days later. I never received any communication that the package had been delivered. Even if there had been someone at my apartment to accept the package, there was no way to know it was outside. This was 2 weeks ago. The sign asking for prayers during 5-6 week hospital stay is still on my door, as it was 2 weeks ago, when the package was left unattended. The box is no longer there. 

  
  

  Except for trips to the doctor or the mail area I am bedridden and do not associate with anyone outside of my home. My bedroom window is on the opposite side from my front door. 

  
  

  My neighbors are drug dealers, drug addicts, prostitutes and children. Any of them could have easily walked off with a box sitting at a door. There was no chance the package would still be at my door after a couple of hours, let alone a couple of weeks. This area has multiple people moving in & out of apartments. There are always trucks and people with hand trucks and uniforms. 

   

  I would like a refund. After full recuperation and consultation with my physician I can reorder or change my order to better accommodate my needs. But, currently, I have nothing to show for the charges on my credit card.

  *****

  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  *****

   

   

  Business Response

  Date: 03/18/2025

  Hello *****,
  
  I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  We completely understand the outcome may not always be what you were hoping for and sincerely apologize for the disappointment that the result brings to you. However, as per the investigation result, the package has been successfully delivered to the correct address on Feb 23. We understand that you are requesting a refund, but according to our Terms of Use, we cannot offer this option in this situation as the package was delivered to the correct address. We appreciate your understanding in this matter. We also suggest that you directly contact the carrier to request further assistance.
  
  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.
  
  Best wishes,
  *******

  Customer Answer

  Date: 03/18/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [I can not imagine how you can say customersatisfactionis a priority.  I received no indication that the package was left. The note that I was in the hospital,  and no one would be home for 5 or 6 weeks was still on my door when i got home on Saturday.  How can you believe it is fair or logical that i should pay for something i never received?  Currently,  i have no use of my right hand. So, even if i had gotten the package, i have no use for it. Once i receive my refund and i am healed i was willing to reevaluate the purchase. Unfortunately,  your disrespect and unwillingness to make this right has caused me to file a police report and use social media to the fullest, in order to warn EVERYONE about your horrible relations.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  *****