Complaints

This profile includes complaints for Temu.com's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Temu.com

  31 Saint James Ave Ste 355 Boston, MA 02116-4101

• 

  Temu.com

  101 Arch St Boston, MA 02110-1130

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/19/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I returned 6 items and they only refunded 1 and claim they never received the other 5 when I turn the other 5 items where in the same box as the one they did refund, this is very criminal behavior Ive called and chatted with Temu several times a day for about a week and all they keep doing is denying my refund claiming they never received them, I then provided evidence to the effect of me returning them and the tracking of them receiving them plus 3 customer service agents informed me that in the video provided by the warehouse it clearly shows they never opened my package to check the contents inside, the 3 customer service agents filed tickets to this affect and Temu just keeps denying my refund as to steal my money and not refund it, very sketchy business practices and dishonest criminal behavior

  Business Response

  Date: 03/27/2025

  Hello ******,

  I am ****** from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

  Thank you for your feedback and we are sorry for the inconvenience this may have caused. We have checked the order details you provided and can confirm that the requested items have been refunded to your Credit balance. Temu credits appear in your Temu credit balance within 3 minutes and can be used immediately.Our customer service department has also offered you a compensation plan on March 23. Please check your Temu account for more details and respond correspondingly if you have any other requests regarding this matter.

  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.

  Best wishes,
  ******

  Customer Answer

  Date: 03/27/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  ******

   

   

  Business Response

  Date: 04/05/2025

  Hello ******,

  I am ****** from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

  Thank you for your feedback, and we sincerely apologize for any inconvenience this may have caused.

  After carefully reviewing the details, we can confirm that our customer service team has issued a refund for the requested items to your Temu credit balance. A detailed explanation and compensation plan were also sent to the account associated with this order on March 23. Please check your Temu account for more details and respond correspondingly if you have any other requests regarding this matter.

  To protect your data privacy, please message us through Temu.com or Temu app live chat if you need further assistance or more detailed explanation regarding this issue.

  Best wishes,

  Customer Answer

  Date: 04/07/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  ******

  It took weeks to respond and only when I filed a complaint with the BBB did something get done thats unacceptable business practices, I was called a lier and made to feel like a criminal by the customer service department and so called escalation team or supervisor whatever they claim to be, you cannot treat American people like this and try to steal there hard earned money theres still items not refunded and items there refusing to do right by so until these issues are permanently resolved the complaint will remain 

   

• Initial Complaint

  Date:03/19/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered few items from temu on march 1 and apparently the items came way earlier than usuall order which i used to get which made me suspicious and the package came on march 11 and when i opened the package it did not have any ipad cases and when i asked for the missing item to temu they checked and told its packed and sent which they lied and there they are not acting responsible for the money i lost this is so disrespectable from there side and i am filling a consumer case violation here also against temu for the inconveniences caused all their staffs are not friendly too especially ******* and ****.I want them to pay my cash back for the missing items or i will surely make this a issue.

  Business Response

  Date: 03/27/2025

  Hello ****,
  
  I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we are sorry for the inconvenience. We have checked the order details you provided and can confirm that all the items in your order were shipped and packaged according to the order requirements. Our warehouse team has also conducted a thorough review of the shipping process, including reviewing the shipping video, to ensure that the items were shipped in full accordance with the order. Unfortunately, we are unable to fulfill your request for a refund, as the items were shipped according to the order. We apologize for any disappointment this may cause, and we hope that you will consider shopping with us again in the future.
  
  Our customer service department has also offered you an explanation through an email ticket on March 19. Please check your inbox for more details and respond correspondingly if you have any other requests regarding this matter.
  
  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need further assistance, please message us through Temu.com or Temu app live chat.
  
  Best wishes,
  *******

  Customer Answer

  Date: 03/27/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  This people from temu just says this to all the people here my friend had the same issue and they blamed the customer saying its not their fault and its the customers fault they are never a reliable shopping partner i dont suggest anyone buy from them
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  ****

   

   

  Business Response

  Date: 04/02/2025

  Hello ****,
  
  I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we are sorry for the inconvenience. We have conducted a thorough investigation with our warehouse team to ensure that all procedures were followed correctly. According to our records and the warehouse's confirmation, we have verified that the correct quantity of goods was dispatched from our facility, and there were no discrepancies in the items shipped.
  
  Given that our internal checks have confirmed that the order was sent out in full, we are unfortunately unable to offer a refund for the items you have reported as missing. We understand that this may not be the resolution you were hoping for, and we truly regret any frustration this may cause.
  
  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need further assistance, please message us through Temu.com or Temu app live chat.
  
  Best wishes,
  *******

• Initial Complaint

  Date:03/19/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I order 4 swim suites online at Temu, trying to return them, I continued my payment via a guest, not using my e-mail address, I have tried for 2 days to get them to send me a authorization number to have them sent back and a refund places on the account in which I paid for them.

  Business Response

  Date: 03/27/2025

  Hello ******,
  
  I am ****** from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we are sorry for the inconvenience this may have caused. To resolve your issue promptly, we recommend that you save your guest account order. This will allow you to easily track your order, manage returns, and access your refund information.
  
  To connect a guest order to a Temu account, please follow these steps:
  1. Check your email inbox for the order confirmation email sent from [email protected].
  2. Once you locate the confirmation email, click on the "Save your order" button to create a new Temu account using the email address associated with your order or save your order to an existing account.
  3. Follow the instructions on the screen to either create a new Temu account or sign in to your existing account and view your orders.
  
  Our customer service department has also offered you an explanation through an email ticket **************** on Mar 26. Please check your inbox for more details and respond correspondingly if you have any other requests regarding this matter.
  
  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.
  
  Best wishes,
  ******

• Initial Complaint

  Date:03/19/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello. I purchased a couch on 2/27. Order number PO-211-*****************. Temu policy states that after I successfully return a product and the product has been assessed I will get my reimbursement. And I can get it back to my original payment which is ***** Pay. Temu wants to only pay me back with Temu credits or ******. I do not want neither option. I trusted Temu policy that they will pay me back to my original payment method.z . This money is for me to pay rent for my home.

  Business Response

  Date: 03/27/2025

  Hello Jadeann,

  I am ****** from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

  Thank you for your feedback and we are sorry for the inconvenience this may have caused. We have checked the order details you provided and can confirm that the couch has been fully refunded to your original payment channel. Once the refund has been successfully processed, please note that it may take 5-14 business days for the refund to appear in your original payment method.

  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.

  Best wishes,
  ******

  Customer Answer

  Date: 03/27/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as 

   

  Hello. I am not seeking for a refund.i am seeking reimbursement for my return shipping fee. I have  my refund. I need to be reimbursed for shipping for the item back to TEMU per your policy. TEMU is now asking for my routing and banking account number. That is considered fraud. ********************** has my applepay information. Please reimburse me ****** for returning your item successfully. 

  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  Jadeann

   

   

  Business Response

  Date: 04/05/2025

  Hello Jadeann,

  I am ****** from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

  Thank you for your feedback, and we sincerely apologize for any inconvenience this may have caused. We have reviewed the order details you provided and are pleased to inform you that a refund for your shipping fee has been approved. Our customer service team will reach out to you on April 5 to confirm the refund method. Please keep an eye on your inbox for further updates.

  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.

  Best wishes,
  ******

• Initial Complaint

  Date:03/19/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed this order last month and still nothing and their trying to hold my money I was supposed to get this on the 12th of this month

  Business Response

  Date: 03/27/2025

  Hello ******,

  I am ****** from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

  Thank you for your feedback and we are sorry for the inconvenience this may have caused. We have checked the order details you provided and can confirm that your order has been fully refunded to your original payment channel and Credit balance. Once the refund has been successfully processed, please note that it may take 5-14 business days for the refund to appear in your original payment method. Temu credits appear in your Temu credit balance within 3 minutes and can be used immediately.

  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.

  Best wishes,
  ******

  Customer Answer

  Date: 03/27/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ****** *****

• Initial Complaint

  Date:03/18/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered the product on December 18. I was promised delivery within 30 days. But I received the product on February 6, or 20 days later.

  Business Response

  Date: 03/27/2025

  Hello Armin,
  
  I am ***** from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we are sorry for the inconvenience this may have caused. At Temu, we offer a diverse range of products to our customers, supported by various sustainable shipping methods, including sea freight. We typically provide tracking information so you can stay informed about your product's shipping method and estimated delivery time. Upon checking, we have confirmed that the package you mentioned was shipped via sea freight, and the estimated delivery time was February 8. The actual receipt time was February 6, which did not exceed the estimated delivery time.
  
  Our customer service department has also offered you an explanation through an email ticket on March 26. Please check your inbox for more details and respond correspondingly if you have any other requests regarding this matter.
  
  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.
  
  Best wishes,
  *****

• Initial Complaint

  Date:03/18/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Temu is spoofing/using my username to post fake 5 star reviews on products I never purchased. I alerted Temu customer service to the issue and they told me it was another user and immediately disconnected me from the chat- I pursued the issue and customer service told me to delete the review. Temu is spoofing usernames for fraudulent reviews on products. I would not be able to see the username if it was not me, as other usernames are censored. The username matches mine at the time under my maiden name. Temu needs to be held accountable for sketchy practices and information farming.

  Business Response

  Date: 03/27/2025

  Hello ******,
  
  I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we are sorry for the inconvenience this may have caused. Regarding the comments you mentioned, there may be instances of repeated names. If a commentar does not choose to post anonymous, you will be able to see the name. Please rest assured that Temu will not automatically submit a review on your behalf or leave a review for you. We have also investigated your case thoroughly and, after our investigation, we can confirm that we haven't detected any unusual / unauthorized access to your account.
  
  Our customer service department has also emailed you and offered you an explanation through an email ticket on March 19. Please check your inbox for more details and respond correspondingly if you have any other requests regarding this matter.
  
  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.
  
  Best wishes,
  *******

• Initial Complaint

  Date:03/18/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On February 5 I placed an order with Temu. Items were supposed to arrive by February 13, did not arrive til Feb 22 (almost 2 weeks late), completely missed event intended for. Requested refund, returned items per Temu instructions- scanned bar code at *** to return included all items. Temu issued refund, then 3 weeks later charged me AGAIN for same items. They have made a huge hassle first saying items were not received, then saying they were received but still charging me. Temu baited and switched me and scammed me by charging my credit card quietly again. Nightmare experience and unethical.

  Business Response

  Date: 03/26/2025

  Hello ******,
  
  I am ****** from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we are sorry for the inconvenience this may have caused. Upon checking, your order is eligible for our fast refund policy, which means we issued a refund for the items before we receive them. However, as per the investigation result, the warehouse did not receive the returned items as expected. Therefore, we have recalled this refund, since the actual quantity of returned items after inspection did not match the quantity requested for return.
  
  Our customer service department has also offered you an explanation through an email ticket on March 25 and has been following up on this issue. Please check your inbox for more details and respond correspondingly if you have any other requests regarding this matter.
  
  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.
  
  Best wishes,
  ******

• Initial Complaint

  Date:03/18/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered an item from this website. Item says delievered but was not delievered to my address. I showed proof multiple times of not receiving my package and they keep denying me for a refund. Even though i have multiple options for proof. Including video evidence i never received a delivery on day in question. It has been 2 weeks and they refuse to give me my money back.

  Business Response

  Date: 03/26/2025

  Hello ******,

  I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

  Thank you for your feedback and we are sorry for the inconvenience this may have caused. We have checked the order details you provided and can confirm that $62.25 has been fully refunded to your original payment channel. Once the refund has been successfully processed, please note that it may take 5-14 business days for the refund to appear in your original payment method. Our customer service department has also offered you an explanation through an app message on March 20. Please check your Temu account for more details and respond correspondingly if you have any other requests regarding this matter.

  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.

  Best wishes,
  *******

• Initial Complaint

  Date:03/18/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was sent a whole lot of item and it has on the package , I did not order these. They want me now to pay ***** to send them back and I am not going to do that. Then I ordered 1 brown size 3 leather suit , they sent me 2 size leather suits plus some small ones. And I order 1 black leather suits size 3 and they sent me 3 black leather suits , 2 size. I have a whole room full of stuff that I didn't order. I ordered a gold chain today and when I call them they hang up on me. I tried calling the post office and they always hang up on me. Because I have whole room full of stuff that I did not order , and some things I did order but they sent 5 instead of 1 . Last Thursday I received a 36 x 40 inch frame with ***** and the 123 disciples and then I noticed on Friday that they were going to send me another one . So I went to the shipping room and saw the boxes had the flyer on them . The last one told me they did didn't have the item but when I received it they would let me know. Then I ordered a 1 ***** numeral pants suit and they sent me 2 ***** large hoodies and 2 large hoodies and no pants. I spent thousands of dollars from this company and they ripped me off from day 1 . They send me the wrong size then I send it back to them then they send it back to me again , How am I supposed to know what is in the package if I don't open it .

  Business Response

  Date: 03/25/2025

  Hello ****,
  
  I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we are sorry for the inconvenience that this may have caused. We have checked the details you provided and, after our investigation, we can confirm that we haven't detected any unusual / unauthorized charges in your account. 
  
  Furthermore, we want to emphasize that all our payment links have obtained ************************** Security Standard (PCI DSS) certification, ensuring the security of customer payment information. Additionally, Temu collaborates with major payment networks, each equipped with its security and authentication protocols for added protection, including **** Secure, MasterCard ID Check, **************** SafeKey, Discover ProtectBuy, and JCB J/Secure. 
  
  If you are not satisfied with any items you received in your order or if you received the wrong items, you may apply for a refund within 90 days of purchase. To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit ****************************************************************.
  
  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need further assistance, please message us through Temu.com or Temu app live chat.
  
  Best wishes,
  *******