Complaints

This profile includes complaints for Temu.com's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Temu.com

  31 Saint James Ave Ste 355 Boston, MA 02116-4101

• 

  Temu.com

  101 Arch St Boston, MA 02110-1130

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/27/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Received a few orders under the po#...the items all have a very bad smell ..like dampness

  Business Response

  Date: 04/05/2025

  Hello ******,

  I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

  Thank you for your feedback and we are sorry for the inconvenience this may have caused. If you are not satisfied with the items you received in your order, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (********************************************************************************). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit ****************************************************************.

  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need further assistance, please message us through Temu.com or Temu app live chat.

  Best wishes,
  *******

• Initial Complaint

  Date:03/27/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  With a return request agreed by Temu, I returned an item. I use the returning QR code they provided and dropped the package in a *** store. After the returning package was delivered, they only refunded me less than half of the amount of what I paid for it. I filed a claim with Temu and they denied it immediately with the reason of item has defects. Then I contacted their customer service by messaging to ask for evidences because the item was returned in its original condition without even opening the box. The only defect I can tell from it, is a shallow scratch on the box, which didnt cut through, and it was received by me like that. First they automatically replied to me that the refund amount was full because I used a coupon, then the representative told me they never received my returning package so she cannot help me. But their platform and the tracking history both show that the returning package has been received. The reasons theyve given are contradictory, and theyve refused to provide a reasonable explanation for the partial refund. I also waited on their customer service phone line for over an hour, but couldnt reach a representative. Just need my fully refund back of this item.

  Business Response

  Date: 04/02/2025

  Hello Tingting,
  
  I am ***** from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we are sorry for the inconvenience this may have caused. We have checked the order details you provided and can confirm that your order has been refunded to you on Apr 2. Our customer service department has also offered you an explanation through an email ticket on Apr 2. Please check your inbox for more details and respond correspondingly if you have any other requests regarding this matter.
  
  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.
  
  Best wishes,
  *****

• Initial Complaint

  Date:03/26/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a 65 piece socket set. When I received the set I noticed that there was no packaging from the factory which was suspicious. Upon opening the set it was then realized that the set was in used condition. There was dirt/mud marks on the ratchet. Also there was 11 pieces of the set that where total different then the others in size and color. Those 11 pieces are to small for their spaces in the case so they don't lock in. This socket set was either a return or it was usednand missing sockets the seller added the missing sockets from another set to make the set complete. I have tried to reach out to temu several times but their response is that I have to wait 24 hours. After the ***************************************** the same thing that I have to wait another 24 hours. Their customer service is non existing. If you reach out to them in a chat it's not a live person, the messages are self generated but when confronted they have self generated messages for that also. They have not allowed me to return the item as they just tell me to wait 24 hours. What kinda response time is that?

  Business Response

  Date: 04/05/2025

  Hello *******,

  I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

  Thank you for your feedback and we are sorry for the inconvenience this may have caused.

  We have checked your order details and found that you have initiated a dispute on the order, therefore your payment has been stopped by your payment channel. As a result, we are unable to process any after-sale matters at this time. Please wait patiently for the outcome of the dispute, as the processing of the dispute depends on your payment channel. We recommend that you keep track of the bank's refund status, as it may take some time for them to process it. We appreciate your patience during this process. If your chargeback has been unsuccessful, you can still apply for after-sales service on our company.

  Furthermore, if you are not satisfied with the items you received in your order, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (********************************************************************************). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit ****************************************************************.

  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need further assistance, please message us through Temu.com or Temu app live chat.

  Best wishes,
  *******

  Customer Answer

  Date: 04/05/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  Antonio

  As mentioned before, Temu customer service kept informing me that they will reach back in 24 hrs. They never indicated to me to return it. The fact of the matter is that they sent a used item with swapped out parts. Eventually after several weeks Temu finally decided to give a refund.

  Business Response

  Date: 04/12/2025

  Hello *******,

  I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

  Thank you for your feedback and we are sorry for the inconvenience this may have caused. We have checked the order details you provided and can confirm that your order has been fully refunded to your original payment channel. Once the refund has been successfully processed, please note that it may take 5-14 business days for the refund to appear in your original payment method.

  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.

  Best wishes,
  *******

• Initial Complaint

  Date:03/26/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Business (TEMU) Committment:============================Accept Returns of purchased Item and honor their return ************ Paid.=========== Paid: 1,114.02$Refund Balance Remaining: 742.68$Dispute Nature:===============Bad quality product was returned in compliance with return policy. After the return was completed only 34% refund has been *********** of the refund is pending.Transection Timelines.======================March 12 - 6 items were delivered in 6 separate boxesMarch 13 - One box was opened and bad quality material was discovered.March 13 - return process with the seller was started same day, without opening other 5 boxes. March 15 - Seller issued shipping process and labels for returns. Seller instructions were followed to drop off the 6 boxes to the ************** See the proof of Drop-off. All the boxes were shipped as in original condition. March 22 - partial refund of ****** was sent out. Total transection amount is 1,114.02$. 742.68$ is still pending refund. Since March 22, I have been struggling with seller and the platform TEMU to help me out with rest of the refund. Please note that. - The item were return within the return period. Actually returned process was started with in a day or two. - All the proofs of returned items have been shared with seller and could be verified with Carrier.I trusted the TEMU platform, thinking that they are a company like amazon who honours their return policy. I am facing very difficult time with this platform with my return. I request to take serious action in favor of consumer rights. No one would do business with the company if basic consumer rights are violated.

  Business Response

  Date: 04/02/2025

  Hello *******,
  
  I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we are sorry for the inconvenience this may have caused. Upon checking, we have found that the items you returned were damaged, therefore, we did not process a full refund for you. However, as you are our valued customer, our customer service department has emailed you on April 1 and proposed a partial refund solution for you. Please check your Temu account for more details and respond correspondingly if you have any other requests regarding this matter. 
  
  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need further assistance, please message us through Temu.com or Temu app live chat.
  
  Best wishes,
  *******

• Initial Complaint

  Date:03/26/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When I began ordering from TEMU I spoke to a *** on the chat in regards to the minimum you have to pay to check out. I explained I am on disability and asked if the minimum order requirement could be lifted so I could still buy from TEMU. The *** lifted the minimum order as with the horribly low money I have to live on 20$ now $35 I won't really have at once with the money I get. So now temu out of the blue seems when they feel like it even though a *** of temu took it off they will put a $35 minimum back on and I can't buy from TEMU with that so I haven't place an order recently due to this. If your *** takes it off says no problem why does TEMU think they have a right to throw it on intermittently when they feel like. It was your employee that took it off yet you feel you can do what you want. I would correct your employee in the chat that took it off don't punish me. TEMU is only doing it to themselves so their sales get reduced. In the chat when asked about this and told them the *** took it off I get rude ignorant answers in which it sounds temu thinks that they can do what they want and customers are at the bottom of the chain and can treat them like that with the attitude you get when chatting. Unless of course you are buying aomething they are getting money. TEMU does not give you an account number besides the sexual ads they have with females buttucks and b****** in sexual positions there sellers have there on there site. If your employee took it off it should stay off not throw it on and off when you feel. Come down on that employee not on the customer.

  Business Response

  Date: 04/01/2025

  Hello ******,

  I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

  Thank you for your feedback and we are sorry for the inconvenience this may have caused.

  Temu has established a minimum order value to enable us to provide a wider selection of lower-priced items to our customers, as the cost of shipping small orders is significantly higher. We encourage you to select more items to meet this threshold. If you have any other requests, please log in to your account and message our customer service agents, who are empowered to provide a quick and thorough solution.

  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you have additional questions, please message us through Temu.com or Temu app live chat.

  Best wishes,
  *******

  Customer Answer

  Date: 04/01/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  Alyssa

  I am rejecting this response as THEIR OWN employee removed it so now they are not following that. Your statement of provide low cost sales your prices have become expensive. It was YOUR EMPLOYEE that removed it and should be the one whom you need to deal with not me. You arent showing honesty or a good business when YOUR OWN EMPLOYEE removed it now you about face and say no. Proving temu cannot be trusted. IT WAS YOUR EMPLOYEE WHO REMOVED IT AND YPU TURN AROUND AND DO THE OPPOSITE. Is not a company that can be trusted.  The excuse of providing cheap items well you guys are so expensive now. Since your business cant be trusted when I delete my account will it effect the last orders already in transit. If it does once the get her you will see I am deleting my account and will go to wish which is more economical give you a choice and less expensive. If wont effect them I will delete my account and all reviews will reflect why where they can be entered. Wish was different but temu cannot be trusted and as I checked off when making my complaint I will speak to the media regarding your business from my experience. I wish was different but dont see how I can trust temu now. 

   

  Business Response

  Date: 04/08/2025

  Hello ******,

  I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

  We appreciate your feedback and sincerely apologize for any inconvenience this may have caused.

  To offer a broader selection of lower-priced items to our customers, ********************** has established a minimum order value. This helps offset the higher shipping costs associated with smaller orders. We encourage you to explore more products to meet this threshold and take full advantage of our affordable pricing. Meanwhile, we value your feedback and will continue to provide a better user experience.

  To protect your data privacy, please message us through Temu.com or Temu app live chat if you need further assistance or more detailed explanation regarding this issue.

  Best wishes,
  *******

  Customer Answer

  Date: 04/09/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  Alyssa

  I am rejecting the response as ******* or temu has never reached out to me once to try to find a solution. With no accountability from their OWN employee it tells me that the site isn't even interested in their customers or customer. Not very good eticate if they can't even do that. If they are not even willing or interested in making contact with me they will do nothing even though I tried to work things out. Taking it from where it comes from I see that there will be negotiation. 

   

  Business Response

  Date: 04/23/2025

  Hello ******,

  Im ******* from Temu.com, and Im reaching out regarding the complaint you filed through the Better Business Bureau (BBB). A copy of this message has also been shared with the BBB for their reference.

  Thank you for your feedback, and we sincerely apologize for any inconvenience this may have caused.

  We understand your frustration regarding the fluctuating minimum order amount on your account. Please know that Temu has implemented minimum order requirements to help us continue offering a wide selection of low-priced items. These thresholds may vary from time to time due to factors such as promotions, regional pricing, and ongoing discounts.

  In regard to the advertisement you mentioned, we kindly request any relevant evidencesuch as screenshots, links, or product IDsso that we can investigate and verify the issue on our end.

  To help make up for the inconvenience, we would like to offer you a CA$10 credit to your Temu Credit Balance. This credit can be used when placing orders on Temu and is compatible with coupons, free shipping promotions, and other discounts. It can reduce your order total to $0. Please note that the credit is non-withdrawable and does not expire.

  Our customer service team will also be providing a more detailed explanation about these issues on April 23. Please keep an eye on your inbox.
  To protect your data privacy, please message us through Temu.com or Temu app live chat if you need further assistance or more detailed explanation regarding this issue.

  Best regards,
  *******

• Initial Complaint

  Date:03/26/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed the order #PO-211-05973903137833193 on March 19, 2025 through the promotional event "wincredit" in which once all orders are shipped, my account will receive *************************** credit. However, the merchant went bankrupt after I placed the order and never shipped this order and Temu will automatically cancel the order after March 28, 2025, which will void my $100 Temu credit from the promotional event. I have talked to the customer service multiple times about this issue through an open ticket ID: ****************, but did not receive any satisfactory resolution. The Temu customer service keeps saying they are still waiting response from the merchant on why this order has not been shipped. If Temu cancels this order, I will lose $100 Temu credit that I should have gotten.

  Business Response

  Date: 04/01/2025

  Hello Siyi,
  
  I am ***** from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we are sorry you are experiencing difficulties with our promotional activities. Upon checking, we can confirm that the reward of $100 Temu credit was successfully issued to you on Mar 26. Also, your order was refunded to your Credit balance on Mar 28. Temu credits appear in your Temu credit balance within 3 minutes and can be used immediately. 
  
  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.
  
  Best wishes,
  *****

  Customer Answer

  Date: 04/01/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  **** ****

• Initial Complaint

  Date:03/25/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Okay so Ive got two(2) orders (2) complaints. Both packages shows DELIVERED but I have NOT RECEIVED neither one. *** contacted customer service from the ********************** itself from where I purchased items also contacted customer service from the ********************** website about the matter just to be told basically that I got ROBBED for my money!! Because I was not getting a reshipment or a refund!!! WHAT THE **** what kind business is this? And to make matters worse the representative was totally rude and being so unprofessional . This is not how any business operates. I do believe this issue can be solved without having taking legal actions I hope

  Business Response

  Date: 04/01/2025

  Hello *********,

  I am ****** from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

  Thank you for your feedback and we are sorry for the inconvenience this may have caused. We have checked the order details you provided and can confirm that your orders have been fully refunded to your original payment channel. Once the refund has been successfully processed, please note that it may take 5-14 business days for the refund to appear in your original payment method. Our customer service department has offered you an explanation on March 31. Please check your inbox for more details and respond correspondingly if you have any other requests regarding this matter.

  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.

  Best wishes,
  ******

• Initial Complaint

  Date:03/25/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Website automatically saved my card info without permission and things were ordered on account without permission and they are taking too long to refund my money

  Business Response

  Date: 03/31/2025

  Hello ******,

  I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

  Thank you for your feedback, and we apologize for any inconvenience this may have caused. Your case is out of the norm. To assist with the further investigation of your case, our customer service department emailed you on March 31 to request the specific order number, which begins with 'PO-', as well as the email address or telephone number associated with your Temu account. Please check your inbox and respond accordingly. We are eager to find a solution for you, and we greatly appreciate your cooperation and patience.

  We are more than happy to receive your reply and would like to verify it for you. If you need any other assistance, please don't hesitate to message us through Temu.com or Temu app live chat. Hope you have a great day!

  Best wishes,
  *******

• Initial Complaint

  Date:03/25/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We are furnishing our new home so now, since January, I have spent $8,246.81 on Temu doing so. I am a Temu Circle member and on 03/14/2025 I placed an order for a set of 4 dining chairs. Days went by without any shipping. Temu noted this on my account and said they had contacted the seller. Temu them updated me that the seller did not respond to them (?!?) but they would keep trying to reach the seller. Finally the seller shipped to me. I received delivery via ***** on 03/20/25 at 9:51am. I opened the box very shortly after and when i did, I saw there were only 2 chairs, not 4. I immediately went to chat and messaged with the seller but it wasn't the seller because the seller uses Temu, to handle customer service so in that chat I got a msg saying the seller would reply within 24 hours, I then called customer service & spoke with a **************** Supervisor, named ****** He created the ticket number. I then received a message from the seller/ (Temu customer service for the seller), apologizing & asking me to request the missing chairs, which I did. I also submitted pictures - time-stamped and dated, taken that morning at 10:01am - 9 minutes after delivery of the order from ***** along with the shipment details from *****'s website for this shipment's tracking number. I have submitted this info to Temu several times over!! Seller has shipped this dining set to other buyers so it should be very easy for Seller to see the shipping weight and dimensions of the shipment sent to me would only match me having been sent (2) chairs, not the (4) I bought. The shipping wght of 52,6 lbs and the box being 30" x 27" by 24" - is clearly not heavy enough or big enough to contain 4 chairs, as the seller would know!! Instead of a resolution, when I contact Temu, all I keep getting are messages that "We are working diligently to expedite the checking process and are waiting for the feedback from the relevant department " which is nonsense. THIS IS A SHAMEFUL TO DO TO A CUSTOMER.

  Business Response

  Date: 03/31/2025

  Hello Farin,
  
  I am ***** from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we are sorry for the inconvenience this may have caused. We have checked the order details you provided and can confirm that your order has been refunded to your Credit balance on Mar 31. Temu credits appear in your Temu credit balance within 3 minutes and can be used immediately.
  
  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.
  
  Best wishes,
  *****

• Initial Complaint

  Date:03/25/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Temu had directly sent me promotions on four separate occasions promising that $150 no-minimum spend coupons would be added to my account if I completed a purchase. On two occasions it was for completing a "$12 off $30 purchase" and on two occasions it was for completing a "$10 off $30 purchase". I completed both of the "$12 off $30 purchase" offers. Both times, I received a notification showing the order was completed and to "enjoy [my] ultimate prize of $150 no minimum spend coupons". I completed the orders and received this message on March 18th, 2025 and March 25th, 2025. Both times I was issued coupons (that I did not use because they had minimum spend limits). The coupons had minimum spending limits unlike what was promised in the promotion. Only one of the coupons in the amount of $5 was no minimum spend. The other $145 worth all have spend limits. This happened on both purchases. I have included screenshots from the four occasions I was offered the promotion, as well as a screenshot showing the "reward" of $150 NO MINIMUM SPEND coupons. I have tried to resolve this with Temu for the past week and have only received responses offering me a $15 promo credit. I have now completed the offer twice and am owed $300 in no minimum spend coupons/promo credits. I will accept nothing less than what I am owed after my purchases and what I was promised. Shame on Temu for not honoring the promotions they sent.

  Business Response

  Date: 04/03/2025

  Hello *******,
  
  I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we are sorry you are experiencing difficulties with our promotional activities. Upon checking, we have found that the reward for this activity was a coupon bundle. This bundle includes coupons with no minimum spend, but not all coupons within the bundle are no-threshold. 
  
  We apologize for any confusion this may have caused. To express our sincere apologies for any inconvenience, our customer service department has proposed a compensation plan for you and has been following up on this issue. Please check your Temu account for more details and respond correspondingly if you have any other requests regarding this matter. Thank you for your patience.
  
  If you have any further inquiries or need assistance with anything else, please don't hesitate to contact us through Temu.com or the Temu app live chat.
  
  Best wishes,
  *******