Complaints

This profile includes complaints for Temu.com's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Temu.com has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Temu.com

  31 Saint James Ave Ste 355 Boston, MA 02116-4101

• 

  Temu.com

  101 Arch St Boston, MA 02110-1130

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/22/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Not complain is in early April 2025 I'll order some Japanese cherry ******* curtains for my living room. I went to the temu Online shopping website to order them so when I did I ordered the Japanese cherry ******* curtains for my living room and I made sure they were as what I wanted from I just took it into consideration of what how they look in the picture and what I got in the mail was less than when I got. When I first went to my mailbox so I did notice that the pack was is lighter than expected and I was dreading to open it so I did when I got back to my apartment I my worst fears came to light. When I opened the package the curtains were shorter than what was featured in the picture on the website and I immediately called the customer service and the only thing that the customer service agent offered me was a partial refund I did ask her just send me what I asked for the curtains that's in the picture she refused and then weeks later I'm looking at these curtains and they literally haunt me and they still have not I just want what I asked for what was featured in the picture and I got a picture of the turns in the that's online on the website and a picture of what was sent to me and also the exact length of the just look at the pictures and I just want I just want what I paid for I do. I don't I do not want a partial credit for another order I just want the curtains the length the width that that what is feature in the picture on the website

  Business Response

  Date: 04/27/2025

  Hello *******,
  
  I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we are sorry for the inconvenience this may have caused. We have carefully investigated your issue and can confirm that the curtain has been fully refunded to your original payment channel on Apr 14. Once the refund has been successfully processed, please note that it may take 5-14 business days for the refund to appear in your original payment method. 
  
  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.
  
  Best wishes,
  *******

• Initial Complaint

  Date:04/22/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I Regret Shopping on Temu My Worst Online Shopping Experience Yet On March 30th, I placed an order on Temu with an expected delivery date of April 8th. It is now April 18th, and my order (Tracking No: NG020395056902) has still not been delivered.On April 15th, Temu claimed the order had departed ************* for *******, *********** 3-hour journey. Today, 3 days later, I personally visited *************** in *******, only to be told they do not have my package and no update exists.Temus customer service has been slow, vague, and unhelpful. Despite multiple complaints, they keep stalling without offering a proper resolution or refund. I believe I have been misled, and this experience borders on fraud.I am sharing this so others know the risk of using Temu. Theyve lost my trust. I urge anyone considering shopping there to think twice.#Temu #TemuScam #OnlineFraud #ConsumerRights #BadCustomerService

  Business Response

  Date: 04/27/2025

  Hello ********,
  
  I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we are sorry for the inconvenience this may have caused. We have investigated this issue and our team has confirmed that your package was delivered on Apr 24. Thank you for your patience during this time. Our customer service department has also offered you Temu credit on Apr 21 as a gesture of compensation.
  
  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.
  
  Best wishes,
  *******

• Initial Complaint

  Date:04/22/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been fighting with temu for weeks now over 383+ items that were returned, accepted,and counted into their warehouses without refunding me, I have spoken to at least 30 different people through their chat and over the phone and gotten nowhere, even thought one of their workers was the one who sent me that manifest,proving they received my additional items; Everytime somebody responds to my ticket it is someone different and they tell me I'm lying,the items don't exist,or I can't have my money back unless I can list the hundreds of different orders these items came from. First off: I don't work there, they were counted in and they all had bar codes on them to scan as well. And when I did make the foolish attempts to track down the hundreds of separate orders,the app or website would refresh and send me back to the top of the orders list. At this point I feel like they know they made a big mistake and are trying to just play dumb and hope I go away.Seems like a really big mess up to count in so many items and proceed this way. The documents attached were provided by *****"LORRS"HAPULIN. One of their " senior representatives". Please help me. I am going crazy and I need my money back. I have a baby and everything is getting more expensive and harder by the day. I have a paper trail, they provided me with the biggest piece and are refusing to do right by it, one package has 194 EXTRA ITEMS and the whole refund amount was 8.66$! That should have been a glaring tip off right there for them. Please. I am begging you.

  Business Response

  Date: 04/26/2025

  Hello Alexi,

  I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

  Thank you for your feedback. We apologize for any inconvenience this may have caused.

  Upon checking, our customer service team has been working diligently with the relevant departments to thoroughly investigate and verify the matter. This comprehensive process requires some time to ensure that we provide you with accurate and reliable information. Our customer service department has been following up on this issue, and they will provide you with feedback as soon as they have an update. Please pay close attention to your inbox and await the resolution.

  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.

  Best wishes,
  *******

  Customer Answer

  Date: 04/27/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. I don't want this closed because I have only gotten refunds for about 25 things and some of the refund prices don't match up with what I paid, for instance I had paid over 3 dollars for a set of stickers yet only got back 67 cents. Not to mention there is over 350 items to still be returned. Getting temu to even acknowledge this huge mistake of not refunding the 383+ items has been almost impossible to begin with. I don't want this closed until everything is properly refunded. Temu has repeatedly lied and said they didn't receive these 383 items multiple times, regardless of the paper trail provided. I just want all of my money back.

  Regards,

  Alexi

   

   

  Business Response

  Date: 05/05/2025

  Hello Alexi,
  
  I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback. We apologize for any inconvenience this may have caused.
  
  Weve reviewed the order details you provided and can confirm that a refund has been issued for the items you returned. Our customer service team has been actively following up on this matter and provided you with a detailed update on May 3. Please log in to your account to view more details.
  
  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.
  
  Best wishes,
  *******

  Customer Answer

  Date: 05/11/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  Still getting sorted through and still having people ask me for original order numbers. The app won't let me get through all my orders, it only populates 1 or 2 pages and then refreshes to the beginning. Don't know why it does this but I can't get to them. The returns are in their packages and have their barcodes as well.
  
  Regards,

  Alexi

   

   

  Business Response

  Date: 06/10/2025

  Hello Alexi,
  
  I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback. We apologize for any inconvenience this may have caused.
  
  We have checked the details you provided and can confirm that a refund has been issued for the items you returned. Our customer service team provided you with a detailed explanation before. Please log in to your account to view more details.
  
  Additionally, we are sorry to hear that the order page is not fully refreshing on your end. We kindly recommend trying again in a little while. If you have any other requests, please log in to your account and message our customer service agents, who are empowered to provide a quick and thorough solution.
  
  To protect your data privacy, please message us through Temu.com or Temu app live chat if you need further assistance or more detailed explanation regarding this issue.
  
  Best wishes,
  *******

• Initial Complaint

  Date:04/21/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Items was returned its was paid by AFFIRM ( they dont want to do reSEARCH) IM STILL PAYING AFFIRM FOR ITEMS I DONT HAVE i used ********************** on TEMU and myra_fox@affirm . this is going on since october 2024. I alreay did so many call at AFFAIRm but TEMU doenst have phone number to call I chat witht hem Temu applied it as a credit on my TEMU account with out my permission I want it refunded to affirm that what i used to pay. I dont want to order anything anymore from TEMU Temu needs to refund affirm

  Business Response

  Date: 04/26/2025

  Hello ****,

  I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

  Thank you for your feedback and we are sorry for the inconvenience this may have caused. We have checked the order details you provided and can confirm that $73.26 of your orders has been refunded to your original payment channel. Once the refund has been successfully processed, please note that it may take 5-14 business days for the refund to appear in your original payment method. Our customer service department has also offered you an explanation through an app message on April 17. Please check your Temu account for more details and respond correspondingly if you have any other requests regarding this matter.

  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.

  Best wishes,
  *******

  Customer Answer

  Date: 04/27/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  **** Foxfranzen

• Initial Complaint

  Date:04/21/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a sofa damaged. I called immediately and Temu gave me a return label and said they will issue my refund once picked up because it was damaged. I provided them photo evidence when it was delivered showing the damage. *** said that they gave me a bad label and temu is refusing to issue my refund stating they don't have the package back. I didn't prepare the label, Temu did. I have called *** and Temu for an entire week. Temu has never reached out to *** to accept the return and they keep refusing to deal with the issue and provide me with my refund. They are scamming people out of their money and this is fraud.

  Business Response

  Date: 04/25/2025

  Hello ********,

  I am ****** from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

  Thank you for your feedback and we are sorry you are experiencing difficulties with our promotional activities.

  We regret to inform you that our records indicate you did not participate in the event in question. Our **************** team would like to know if you have an alternative account. If so, please log in with that account and reach out to them again so they can assist you more accurately. Our customer service department has also offered you an explanation through an app message on April 23. Please check your Temu account for more details and respond correspondingly if you have any other requests regarding this matter.

  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.

  Best wishes,
  ******

• Initial Complaint

  Date:04/21/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The user contacted ********************** support on April 15, 2025, regarding an issue with a referral invitation from their sister for a promotional event. Despite living close to their sister, the support agents insisted that the promotion was unavailable in the user's region. After multiple interactions, the user expressed frustration over the lack of resolution and was offered a $10 credit, which never appeared in their account. The user was later informed by a Senior Specialist that they were not part of the event, despite having registered through the invitation link. After several attempts to resolve the issue, including escalating to higher support levels, the user's request for compensation equal to their sister's lost promotional gifts, totaling $113.64, was ignored. The user found the support experience unsatisfactory and accused Temu of fraudulent practices due to the lack of assistance and resolution. Ultimately, the user demanded the full amount of $113.64 as a credit to their account within three days. The ongoing communication with support was characterized by delays and unhelpful responses, leading to further dissatisfaction with the service.

  Business Response

  Date: 04/27/2025

  Hello ****,

  I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

  Thank you for your feedback, and we sincerely apologize for any inconvenience this may have caused.

  Upon review, our system records indicate that you are not a participant in the event you are inquiring about. Our **************** team would like to ask whether you have an alternative account. If so, we kindly suggest switching accounts and contacting us again, which will allow us to assist you more accurately. Additionally, our team has provided you with an explanation via an in-app message sent on April 27. Please check your Temu account for further details and feel free to respond if you have any additional requests regarding this matter.

  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need further assistance, please message us through Temu.com or Temu app live chat.

  Best wishes,
  *******

  Customer Answer

  Date: 05/01/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  Rose

   

   

• Initial Complaint

  Date:04/20/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  There was a $398.62 charge they put on my card but there was never an order placed for that ever. I've contacted them several times and they keep giving me the run around about card skimming. I've explained numerous times that it's not card skimming but they still have not refunded the amount back to my card. The order was never made and there is no record of it in my order history at all. I need help.

  Business Response

  Date: 04/27/2025

  Hello ********,
  
  I am ***** from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we are sorry for the inconvenience this may have caused. According to our latest internal information, we have successfully processed the refund of $398.62.
  
  Our customer service department has also emailed you and offered you an explanation through an email ticket on April 23. Please check your inbox for more details and respond correspondingly if you have any other requests regarding this matter.
  
  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.
  
  Best wishes,
  *****

• Initial Complaint

  Date:04/20/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made several purchases on Temu, which included a pair of sandals, a two-piece suit set, and multiple press-on nails sets. On April 8, 2025, I submitted a return request and returned these items according to their guidelines. I was refunded for the sandals, but I have not received refunds for the two-piece suit set and 13 out of the 26 press-on nails that I returned.I have contacted Temu customer service multiple times regarding the issue, but the responses have been generic and automated, and the matter remains unresolved. I have since seen on the Temu app that my refund for these items has been declined without any explanation, which I find frustrating and unsatisfactory.Transaction Details:Date of purchase: April 8, 2025 Items involved: Two-piece suit set, 13 press-on nails (out of 26), sandals (refunded)Order Numbers:PO-075-*****************-D04 PO-075-*****************-D04 Return Request Numbers:Press-on nails: PO-********************-D11 Sandals: PO-075-*****************-D03 Suit set: PO-075-*****************-D03 Nature of the dispute: I am seeking a refund for the suit set and 13 press-on nails that were returned but not refunded.Attempts to resolve the issue: I have contacted Temu several times via their customer service channels and received only generic responses, with no follow-up or resolution. Additionally, Ive been informed via the Temu app that my refund was declined for certain items.Desired resolution: I am requesting a full refund for the suit set and the 13 press-on nails that were not refunded. I expect a prompt resolution from Temu, as I have already made several attempts to resolve this through their official channels without success.Registered Email: ************************

• Initial Complaint

  Date:04/19/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Temu has an affiliate program where you invite a person and you receive $5 when they sign up. I put my affiliate link in my ******* account and got some invites and got some money that i was about to withdrawl, then I went to check Temu and saw that Temu said that I had been involved in a violation and that I broke the rules, when I in fact did not and I was promoting the link through my ******* channel. Temu did not let me receive the money and just said it seems you have been involved in one or more of the following behaviors, my Temu account number is **********, the email in my ********************** account is ********************* I seek for the affiliate to be unblocked and that I am able to obtain the money that I made rightfully. Please and thanks. If Temu wants to see my ******* channel i can show them that, but i did not break any rules and I wish to be unbanned, I hope we can find a solution.

  Business Response

  Date: 04/25/2025

  Hello ******,

  I am ****** from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

  Thank you for your feedback and we are sorry you are experiencing difficulties with our promotional activities.

  We regret to inform you that due to potential security concerns, your reward may be subject to changes. All information from the temu project will be verified by our system. If any potential risks are detected, the reward will not be issued.

  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.

  Best wishes,
  ******

  Customer Answer

  Date: 04/27/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  ******
  

  The reason I am not satisfied with this solution so that I have been doing everything right, and just posted the link on my ******* channel and got the invites through there, so I am wondering why this couldve trigged your systems, did it see a lot of people joining at one time? And I would like to be given a chance, just make sure that everything is good since I guarantee I didnt do any malicious or against TOS.

  Business Response

  Date: 05/04/2025

  Hello ******,
  
  I am ****** from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we are sorry you are experiencing difficulties with our promotional activities.
  
  We have checked the details you provided and regret to inform you that your reward may be adjusted due to possible security concerns. All information related to the Temu program is thoroughly reviewed by our system, and if any potential risks are identified, the reward will not be granted.
  
  To protect your data privacy, please message us through Temu.com or Temu app live chat if you need further assistance or more detailed explanation regarding this issue.
  
  Best wishes,
  ******

• Initial Complaint

  Date:04/19/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order with Temu and the package I received had damage. Several item were missing. Contacted Temu multiple times and each attempt for a refund or reshipping missing items was refused. I would have thought they would have insurances for damaged bags. This isnt he first time Ive had damaged packaging. Many times the items have been damaged, broken, bent, etc. Ive either received a refund or returned the items for credit. This time there are items missing. Im unable to return those, obviously. Not sure if the items were stolen or just fell out. Temu has been very uncooperative. Id like to be refunded for the missing items, please

  Business Response

  Date: 04/27/2025

  Hello *****,

  I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

  Thank you for your feedback and we are sorry for the inconvenience this may have caused. We have checked your order details and found that you have initiated a dispute on the order, therefore your payment has been stopped by your payment channel. As a result, we are unable to process any after-sale matters at this time. Please wait patiently for the outcome of the dispute, as the processing of the dispute depends on your payment channel. We recommend that you keep track of the bank's refund status, as it may take some time for them to process it. We appreciate your patience during this process. If your chargeback has been unsuccessful, you can still apply for after-sales service on our company.

  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need further assistance, please message us through Temu.com or Temu app live chat.

  Best wishes,
  *******

  Customer Answer

  Date: 04/27/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ***** ****