Complaints

This profile includes complaints for Temu.com's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Temu.com

  31 Saint James Ave Ste 355 Boston, MA 02116-4101

• 

  Temu.com

  101 Arch St Boston, MA 02110-1130

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/22/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am disputing fraudulent charges that they claim I made on their website. I have never used Temu, and was forced to make an account simply to attempt to file a dispute against them. My card is locked up when I don't use it, and I have only used it on digital store fronts like ****** and ******, and to order pizza twice. I believe I was skimmed off ******. But Temu claims I made the purchases in a state I have never lived in, with no way to see what the individual has bought using my card. I had additional charges pending on my card besides these charges, but the charges didn't go through because my card was frozen at my request.

  Business Response

  Date: 04/28/2025

  Hello *******,
  
  I am ****** from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we are sorry for the inconvenience this may have caused. We have checked the details you provided and, after our investigation, we can confirm that the transaction is not a fraudulent one. Please check with your family or close acquaintance if they have accessed your banking information or the device used for the order. We also recommend contacting the bank card issuer or payment channel to receive further assistance. Our customer service department has also offered you an explanation through an email ticket on Apr 23. 
  
  Furthermore, we want to emphasize that all our payment links have obtained ************************** Security Standard (PCI DSS) certification, ensuring the security of customer payment information. Additionally, Temu collaborates with major payment networks, each equipped with its security and authentication protocols for added protection, including **** Secure, MasterCard ID Check, **************** SafeKey, Discover ProtectBuy, and JCB J/Secure. 
  
  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.
  
  Best wishes,
  ******

  Customer Answer

  Date: 04/28/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  *******

   

   I have furthermore attempted to ask what the purchases were and where they were sent and I cannot receive a response. Furthermore my card is locked up so I believe it was skimmed. And also, I received a refund on the first purchase made illicitly already.

  Business Response

  Date: 05/01/2025

  Hello *******,
  
  I am ****** from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we are sorry for the inconvenience this may have caused. To further investigate this matter, our dedicated customer support team has reached out to you on Apr 29 through email to request some specific information. Please check your inbox for more details and respond correspondingly if you have any other requests regarding this matter.
  
  Thank you for your understanding and cooperation.
  
  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.
  
  Best wishes,
  ******

• Initial Complaint

  Date:04/22/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed and received an order. The site clearly states you have 90 days to return. On the 90th day I began my return in the morning, had a family issue come up, then went back to finishing the return. Their site said I was now past the 90 days. It was still the 90th day, just in the early afternoon now. I contacted them through their app and a customer service representative told me it was past the ******************************************************************************************************************************************* the 90th day. I was told by this person I could escalate the issue and they could do the return. I was contacted by another person who said they would not accept the return because the policy is 90 days to the exact time. No where (site, orders, emails, etc) does it say to the exact minute. If this is the policy it should not just say 90days, but 90 days to the minute. Also there is a place that says order time: and just lists the date order was placed, not the time. So nowhere do they say this policy or give you the exact, precise time. I would like to return the items because some are not as described, some dont work, and some dont fit even though I used their sizing chart. I just want to return them and then get my money back from retuning them.

  Business Response

  Date: 04/27/2025

  Hello ********,

  I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

  Thank you for your feedback and we are sorry for the inconvenience this may have caused.

  We have checked the details you provided and are sorry to inform you that we cannot support your return/refund request as it has exceeded 90 days after your order was submitted. Please understand that Temu's return and refund policy has a return window of 90 days after the day of purchase. Much as we would like to help you with the return and refund, we also need to respect the technical limitations of the system. Thus, we apologize that we cannot meet your expectation this time.

  We also want to emphasize that, according to our return and refund policy, if you are not satisfied with any items you received, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (********************************************************************************).

  Our customer service department has also offered you an explanation through an app message on April 23. Please check your Temu account for more details and respond correspondingly if you have any other requests regarding this matter.

  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need further assistance, please message us through Temu.com or Temu app live chat.

  Best wishes,
  *******

  Customer Answer

  Date: 04/28/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  ********

  The reason I am bringing this to your attention is that I did ask for a refund on the 90th day, which is the last day I have to ask for a refund.  That is what I keep being told and all over your site says this-90days.  However that is not completely true since it is calculated to the exact minute of purchase and that needs to be on your website, receipts, information, etc.  When a customer goes to a ********************** to do a return they have until the end of the business day that the return expires not the exact minute.  No store does the exact minute-so why would anyone think otherwise-unless it is stated.  For example if you make a purchase at noon you can still return until the closing time (like 10pm or whatever) on the last day of returns. If you have to return by noon on last day then you need to state this policy.  Since you dont and I was only minutes away on the same day, thats why I should still be able to return  

   

  Business Response

  Date: 05/05/2025

  Hello ********,
  
  I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we are sorry for the inconvenience this may have caused.
  
  We have carefully reviewed the details you provided and regret to inform you that we are unable to process your return or refund request, as it has exceeded the 90-day window from the date of purchase. Please understand that, in accordance with Temu's Return and Refund Policy, all return or refund requests must be submitted within 90 days of the purchase date. If you are not satisfied with any items in the future, please be sure to request a return or refund within the return window.
  
  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need further assistance, please message us through Temu.com or Temu app live chat.
  
  Best wishes,
  *******
  
  

  Customer Answer

  Date: 05/09/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 
  

  I understand I had 90 days. I was returning the items on the 90th day and you did not allow me to saying if was past the exact time, which is not stated anywhere in the website, receipt, etc  

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  ********

   

   

• Initial Complaint

  Date:04/22/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  temu sent me only 5 out of 8 items and refuses to refund!!! should have trusted the views !!! this is a fraudlent company that charges customers for service they failed to provide !!!

  Business Response

  Date: 04/27/2025

  Hello ******,
  
  I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback, and we apologize for any inconvenience this may have caused. To assist with the further investigation of your case, our customer service department emailed you on Apr ********************************** telephone number associated with your Temu account. Please check your inbox and respond accordingly. We are eager to find a solution for you, and we greatly appreciate your cooperation and patience.
  
  If you need any other assistance, please don't hesitate to message us through Temu.com or Temu app live chat. Hope you have a great day!
  
  Best wishes,
  *******

• Initial Complaint

  Date:04/22/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered from TEMU. Had my providers set to US local large providers (****, ***, *****, ********). Whenever TEMU contracts obscure, nonlocal companies there seems to be a pattern of unprofessionalism. ****** is relying on ****** MAPS to direct themselves. ****** Maps isn't always accurate. My address is correct (PER THE US GOVERNMENT), and I have no issues with my items being delivered. There's no way to contact ******. I placed an order with TEMU, one item was sent from the ** (and received)... the rest was contracted to ****** for last leg delivery. Well, yesterday it was out for delivery, and then sent back for incorrect address. The only thing I can assume is that they used ****** (unprofessional) for directions, and went to the wrong place. ***. They have so many complaints for this I don't know what the actual issue is. I obviously couldn't get a hold of them, and ended up creating a bunch of tickets for which none of have a response today. If they are gonna use individuals, you would think they'd hand off contact info for the customers. If that what's happening here. I just want my stuff. Some of it's not available for purchase, and I have to wait until MAY FOR A REFUND.

  Business Response

  Date: 04/28/2025

  Hello ******,
  
  I am ****** from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we are sorry for the inconvenience this may have caused. We have checked the order details and found that the package was delivered on Apr 22.
  
  You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If your order arrives later than the estimated delivery date, you will receive Temu credits as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (********************************************************************************). 
  
  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.
  
  Best wishes,
  ******
  

• Initial Complaint

  Date:04/22/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ******* does not follow delivery instructions. When you submit an online ticket with specific delivery instructions.They email a response back saying it was noted. They Lie,and ignore customer instructions.Some days prior to my deliver April *******. I told ******* I wanted my package delivered to my front door.April ******* I received a failed delivery attempt. "The grounds were not accessable".The ************** is closed easter weekend April 19-April 21.But the gates and parking lot are open,and all building doors/hallways accessable.******* ignored my email about delivering to my front door.Access was not the problem. The delivery person did not want to walk to deliver. Just wanted to drop at the ************** which was closed.I tried to get a hold of *******. Finally after three attempts.Some spanish sounding man answered the phone. Supposely named ****** he said. I asked about my temu package being Redelivered.He started talking out the side of his neck. Nonsense" It can't be RE-DELIVERD. Because there is a problem with the **** and *****. Due to the tarriffs". "They would have to send my package back to temu to refund me".What Uni Uni was just here at 1:31 p m.?How is my package going to be returned the same day back to temu as the day of fake attempted delivery?Uni Uni has some sketchy people,and company seems shady. They don't follow directions,and Lie!! **************** is a JOKE circus show!!!I just want my package Temu assigned them to deliver by April *******.

  Business Response

  Date: 05/02/2025

  Hello ********,

  I am ****** from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

  Thank you for your feedback and we are sorry for the inconvenience this may have caused. We have checked the order details you provided and are pleased to offer you a full refund for your package. Our customer service department contacted you about this issue on April 2. Please check your inbox for more details and respond if you have any other requests.

  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.

  Best wishes,
  ******

  Customer Answer

  Date: 05/02/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ******** *****

• Initial Complaint

  Date:04/22/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  PO-211-***************** lost the package/late delivery, refuse to refund me immediately, the tracking shows it is late and no movement. Say I have to wait until the 4th. I'm done.

  Business Response

  Date: 04/26/2025

  Hello ******,

  I am ****** from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

  Thank you for your feedback and we are sorry for the inconvenience this may have caused. We have checked the order details you provided and can confirm that $12.27 of your order has been refunded to your original payment channel. Once the refund has been successfully processed, please note that it may take 5-14 business days for the refund to appear in your original payment method.

  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.

  Best wishes,
  ******

• Initial Complaint

  Date:04/22/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My package was stolen after it was delivered by *****. I did not find out until the next day when I saw my email alert 2 hours after it was delivered that it had been delivered. I checked my front porch and asked my brother who lives downstairs if he brought it in. The package was nowhere to be found. My package was stolen. I made a police report, because there is an individual around my area who is attempting to resell the same item. The police is unable to pursue the alleged thief due to not having video footage. I am waiting to hear back from my neighbor as to whether or not her camera caught anyone walking up to my porch and leaving with my package. I don't want a refund. I merely want Temu or the company who shipped the Baby Shower Basin to please file a claim with ***** stating that it was indeed stolen from my porch. I haven't had any issues in the past with my packages being stolen. Neither with ***** as I recently had a large crib delivered to my house a few days later. However, since the baby basin was small enough to care off and large enough to see by anyone walking or driving by this individual was heartless and careless to steal an item from an unborn child. Temu reassured me that they would put in a request to have it reshipped and I received an email after almost talking to someone for an hour on the phone that this request has been denied. They didn't keep their word and/or do their part on submitting a claim for me. I have since installed a camera after this happened so I am able to catch anyone else who is foolish enough to attempt to tamper with any of my mail. Temu, ***** and the third parties they have delivering these items are there to receive a check. I've noticed that they tend to not care, the delivery person has thrown my packages while on camera and ***** didn't bother to ring my doorbell. All I want is for them to reship the item so I may stop doing busy with them any further.Sincerely,***** *****

  Business Response

  Date: 04/27/2025

  Hello *****,
  
  I am ***** from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we are sorry for the inconvenience this may have caused. We have checked the order details you provided and can confirm that your order has been refunded to your Credit balance on Apr 24. Temu credits appear in your Temu credit balance within 3 minutes and can be used immediately.
  
  Our customer service department has also offered you an explanation through an email ticket on Apr 24. Please check your inbox for more details and respond correspondingly if you have any other requests regarding this matter.
  
  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.
  
  Best wishes,
  *****

  Customer Answer

  Date: 04/27/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ***** *****

• Initial Complaint

  Date:04/22/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My items were returned back to Temu, via their courier, **** *** lost the package. I have made numerous attempts to communicate with Temu asking them to start a claim with **** Temu has done nothing. Return ID is ****************************

  Business Response

  Date: 04/27/2025

  Hello *****,
  
  I am ****** from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we are sorry for the inconvenience this may have caused. We have checked the order details you provided and can confirm that the refund of $3.28 has been issued to you on Apr 23. Once the refund has been successfully processed, please note that it may take 5-14 business days for the refund to appear in your original payment method. Temu credits appear in your Temu credit balance within 3 minutes and can be used immediately. 
  
  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.
  
  Best wishes,
  ******

  Customer Answer

  Date: 04/27/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ***** ***

  Customer Answer

  Date: 04/30/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  I recieved a package which had items from 2 orders on April 24. 2025. The package contained over 70 items. The bag it arrived in was torn. One item I paid for was missing. I submitted a request for a refund for the missing item including a photo of the torn bag. I have not recieved my refund . 

  Business Response

  Date: 05/07/2025

  Hello *****,
  
  I am ****** from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we are sorry for the inconvenience this may have caused. Upon checking, we can see that our customer service department contacted you on May 1 regarding this matter through email ticket ****************. They provided you with Temu credit as compensation and inquired about the specific missing item. Please check your inbox for more details and respond correspondingly if you have any further requests.
  
  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.
  
  Best wishes,
  ******

• Initial Complaint

  Date:04/22/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Not complain is in early April 2025 I'll order some Japanese cherry ******* curtains for my living room. I went to the temu Online shopping website to order them so when I did I ordered the Japanese cherry ******* curtains for my living room and I made sure they were as what I wanted from I just took it into consideration of what how they look in the picture and what I got in the mail was less than when I got. When I first went to my mailbox so I did notice that the pack was is lighter than expected and I was dreading to open it so I did when I got back to my apartment I my worst fears came to light. When I opened the package the curtains were shorter than what was featured in the picture on the website and I immediately called the customer service and the only thing that the customer service agent offered me was a partial refund I did ask her just send me what I asked for the curtains that's in the picture she refused and then weeks later I'm looking at these curtains and they literally haunt me and they still have not I just want what I asked for what was featured in the picture and I got a picture of the turns in the that's online on the website and a picture of what was sent to me and also the exact length of the just look at the pictures and I just want I just want what I paid for I do. I don't I do not want a partial credit for another order I just want the curtains the length the width that that what is feature in the picture on the website

  Business Response

  Date: 04/27/2025

  Hello *******,
  
  I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we are sorry for the inconvenience this may have caused. We have carefully investigated your issue and can confirm that the curtain has been fully refunded to your original payment channel on Apr 14. Once the refund has been successfully processed, please note that it may take 5-14 business days for the refund to appear in your original payment method. 
  
  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.
  
  Best wishes,
  *******

• Initial Complaint

  Date:04/22/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I Regret Shopping on Temu My Worst Online Shopping Experience Yet On March 30th, I placed an order on Temu with an expected delivery date of April 8th. It is now April 18th, and my order (Tracking No: NG020395056902) has still not been delivered.On April 15th, Temu claimed the order had departed ************* for *******, *********** 3-hour journey. Today, 3 days later, I personally visited *************** in *******, only to be told they do not have my package and no update exists.Temus customer service has been slow, vague, and unhelpful. Despite multiple complaints, they keep stalling without offering a proper resolution or refund. I believe I have been misled, and this experience borders on fraud.I am sharing this so others know the risk of using Temu. Theyve lost my trust. I urge anyone considering shopping there to think twice.#Temu #TemuScam #OnlineFraud #ConsumerRights #BadCustomerService

  Business Response

  Date: 04/27/2025

  Hello ********,
  
  I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we are sorry for the inconvenience this may have caused. We have investigated this issue and our team has confirmed that your package was delivered on Apr 24. Thank you for your patience during this time. Our customer service department has also offered you Temu credit on Apr 21 as a gesture of compensation.
  
  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.
  
  Best wishes,
  *******