Business Profile

Online Shopping

Temu.com

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Temu.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

5,064 total complaints in the last 3 years.
2,118 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:04/26/2025
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Have not received item.
Business Response
Date: 04/30/2025
Hello *****,

I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Thank you for your feedback and we are sorry for the inconvenience this may have caused. We have checked the order details you provided and can confirm that your order has been refunded to you on April 29. Once the refund has been successfully processed, please note that it may take 5-14 business days for the refund to appear in your original payment method. Temu credits appear in your Temu credit balance within 3 minutes and can be used immediately.

Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.

Best wishes,
*******
Customer Answer
Date: 05/04/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.

Regards,

***** ****
Initial Complaint
Date:04/26/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
When processing refunds for orders, Temu asks us to prioritize or automatically default to refunding the money to store credit. At first, I didnt pay much attention to it because I frequently shop on Temu, so the credit didnt affect me much. However, over the past six months, I haven't received any cashback from sites like *********************** and ****************************************************** I contacted their customer service to ask why, after several months, I was told that because my Temu orders were paid using store credit, Temu rejected all my cashback claims. Some orders had less than $1 paid with credit, yet I still couldnt get any cashback.I have spent several thousand dollars on Temu in the past six months, and the rejection of cashback as 13% back that has caused me to lose about $500. When I complained to Temu, they insisted it was the cashback websites problem and refused to take responsibility. But how could it be that two separate cashback platforms would both "scam" users about Temu at the same time?I believe Temus behavior is extremely shameless they constantly tempt users to convert refunds into store credit to keep the money within Temu, while secretly canceling the cashback they promised to the cashback platforms using all sorts of excuses.
Business Response
Date: 04/30/2025
Hello Yangdong,

I am ****** from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Thank you for your feedback and we are sorry for the inconvenience this may have caused. We want to clarify that the cashback you are expecting is a contract between you and the respective cashback platform. Temu does not have control over the cashback platform's decisions regarding whether cashback is issued. Therefore, we strongly recommend that you contact the customer support team of the cashback platform directly for the most accurate information and assistance with your cashback inquiry.

Furthermore, we understand your frustration regarding this matter. As a gesture of goodwill, our customer service department has emailed you and proposed a compensation plan for you on Apr 18. Please check your Temu account for more details and respond correspondingly if you have any other requests regarding this matter.

Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.

Best wishes,
******
Customer Answer
Date: 04/30/2025
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
I did receive your compensation offer, but it was only $10, which I have rejected multiple times. This is because I lost several hundred dollar in cashback. As clearly stated in the document I provided, the cashback platform pointed out that the cashback was denied because my order used credits, and this decision was made by Temu. However, it was Temu that kept recommending the use of credits. When I requested a refund, the default option was to refund in credits, stating it would be processed in seconds, while the alternativeoriginal payment methodwould take up to 7 working days. Even when I chose the original payment method, Temu still prompted me in the next step to prioritize credit refunds.

Think about it: you kept pushing this refund method without ever informing me that using credits in the payment would disqualify the order from cashback, and that you wouldn't pay the cashback platform any commission in such cases. Because of this deceptive practice, I lost hundreds in cashback. The *** I uploaded clearly shows how many orders were affected, and Ive been chasing this issue for nearly a year. Now, instead of resolving the problem, Temu is pushing me back to the cashback platform. It seems clear to me that there was never any real intention on your part to solve this issue.

Business Response
Date: 05/07/2025
Hello Yangdong,

I am ****** from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Thank you for your feedback. We sincerely apologize for the frustration and inconvenience this has caused you. We would like to clarify that the cashback agreement is between you and the cashback platform, and Temu does not have the ability to intervene in their decisions.

However, we acknowledge your frustration with the circumstances. In light of this, we have provided you with a compensation offer. We understand this may not fully address your concerns, but it represents the best offer we can provide at this time. Thank you for your understanding in this matter.

Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.

Best wishes,
******
Customer Answer
Date: 05/07/2025
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
[You must provide details of why you are not satisfied with this resolution. If you do not enter a reason for your rejection, your complaint will be closed as Answered.] The reason I reached out to the BBB is because I did not agree with Temus compensation. I also cannot accept Temus explanation, as I contacted the cashback website, and as stated clearly in the email I forwarded, they confirmed that it was Temu who refused to make the payment. What I am dissatisfied with is the way Temu handled the situation. When Temu recommended that I choose credit as a refund option, they should have clearly informed me that using credit would make me ineligible for any third-party cashback rewards. If I had known that, I would have insisted on refusing credit, no matter how inconvenient it was.

Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

FAQ

Regards,
Yangdong
Initial Complaint
Date:04/26/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a wig from Temu on April 1, 2025 (220 Density Straight Wig 18 inches). When I opened the box, the wig was about 8 inches and looked like a mop. Without removing ANY of the packaging, I put it back in the box and requested a refund. I returned it (tags and packaging in tact) via a prepaid label provided by TEMU via *****. At first Temu said they never received, when I proof of receipt, they said the wig was different than what they sent me. WHAT???!?!?! I RETURNED THEIR $2 WIG TO THEM AND NOW THEY ARE STEALING MY MONEY!!! I HAVE BEEN GOING BACK AND FORTH WITH TEMU, the seller MELI HAIR and KLARNA TO GET MY MONEY BACK AND IT HAS BEEN DEBILITATING!!! THEY HAVE THE MERCHANDISE BACK BUT REFUSE TO GIVE ME MY MONEY. IT IS UNFAIR TO ME AS A CONSUMER, TO HAVE NO RECOURSE TO RECOUP MY STOLEN FUNDS! KLARNA HAS BEEN LESS THAN HELPFUL, AS THEY TOLD ME , THEY COULDN'T PREVENT TEMU FROM COMMITTING FRAUD, BUT THEY STILL NEED ME TO PAY THEM (SO THEY WERE NOT GOING TO INTERVENE). I HABE EVEN ASKED INNUMERABLE TIMES FOR THE SELLER TO SEND ME PROOF OF THE ALLEGED "DEFECTIVE " ITEM, BUT THEY REFUSE BECAUSE THEY ARE LYING!!!!! PLEASE HELP ME GET MY MONEY BACK. I AM AN INNOCENT CONSUMER THAT HAS BEEN SCAMMED BY THIS COMPANY.
Business Response
Date: 05/03/2025
Hello Carene,
I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
Thank you for your feedback and we are sorry for the inconvenience this may have caused.
We have checked your order details and found that you have initiated a dispute on the order, therefore your payment has been stopped by your payment channel. As a result, we are unable to process any after-sale matters at this time. Please wait patiently for the outcome of the dispute, as the processing of the dispute depends on your payment channel. We recommend that you keep track of the bank's refund status, as it may take some time for them to process it. We appreciate your patience during this process. If your chargeback has been unsuccessful, you can still apply for after-sales service on our company.
Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.
Best wishes,
*******

Customer Answer
Date: 05/03/2025
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
TEMU IS ONCE AGAIN LYING AND PLAYING FRAUDULENT GAMES!!! I ALREADY PAID BOTH TEMU AND ******. KLARNA PAID TEMU INM FULL, AND I MADE FULL PAYMENTS TO KLARNA, SO THEY PAUSED PAYMENT AFTER I COMPLETED MY PAYMENT PLANS, SO I AM STILL OUT $41.76. TEMU ARE COMPLETE FRAUDS! AND I WANT MY REFUND NOW!!! THEY NEED TO REFUND ME MY MONEY SO I CAN BE MADE WHOLE! BOTTOM LINE!!!
FIRST IT WAS, "I RETURNED THE WRONG WIG", NOW ITS, " WE CAN'T REFUND YOU BECAUSE KLARNA PAUSED YOUR PAYMENT". ITS A STALL TACTIC AND A CROCK OF BS. I PAID KLARNA BACK IN FULL, NOW I NEED TEMU TO REFUND US BACK!!! YOU CAN VERIFY WITH KLARNA. TEMU IS FULL OF IT, AND I AM SICK OF THEIR FRAUDULENT PRACTICES. SEND ME MY $41.76 NOW!!!

Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

FAQ

Regards,
Carene

Business Response
Date: 05/14/2025
Hello Carene,

I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Thank you for your feedback, and we are sorry for the inconvenience this may have caused. We have checked the order details you provided and can confirm that the item has been fully refunded to your original payment channel. Once the refund has been successfully processed, please note that it may take 5-14 business days for the refund to appear in your original payment method.

Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.

Best wishes,
*******
Initial Complaint
Date:04/25/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered two sofas after reading it's description and displayed photos that it has solid wood legs but when I received them they have shallow plastic legs. I contacted merchant and Temu customer service, both suggested to return them if you don't like them. I tried to make them understand that it is not a matter of disliking, it is a deceiving advertising and return process should be handled by merchant because I can not carry these heavy loads to courier service and neither I have that much bigger car. OR refund my full money back because these sofas are not useable with plastic legs. Temu is supporting merchants side and is still selling the same item with same false website description and is not resolving my issue and my money is stuck. I request for my full money back.
Business Response
Date: 04/30/2025
Hello ******,

I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Thank you for your feedback and we are sorry for the inconvenience that this may have caused. If you are not satisfied with any items you received in your order, you may apply for a refund within 90 days of purchase. For your convenience, we also recommend arranging a pickup service with a carrier to simplify the return process and please remember to retain your shipping receipts. Additionally, we have reported your issue to the merchant and requested a prompt investigation. Thank you for your patience and understanding.

Our customer service department has also offered you an explanation through an email ticket on April 28. Please check your inbox for more details and respond correspondingly if you have any other requests regarding this matter.

Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need further assistance, please message us through Temu.com or Temu app live chat.

Best wishes,
*******
Customer Answer
Date: 05/01/2025
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
[I have spent hours and hours for about a month to communicate with merchant and Temu to arrange a pickup service before my this complain. Now Temu is suggesting to arrange a pickup myself and invest more money and time in receiving customer care to get my shipping fee back in the form of Temu credit. This resolution is not acceptable for me. At this point the only acceptable solution is to get my full money back without any hassle of returning process.I want to emphasis again that the returning reason was not that I didn't like or I am not satisfied by looking at the product, it is simply a deceiving advertising. ]

Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

FAQ

Regards,
Maryam

Business Response
Date: 05/14/2025
Hello ******,

I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Thank you for your feedback and we are sorry for the inconvenience this may have caused. Upon checking, we can currently offer a partial refund solution or a return and refund solution for you. If you wish to proceed with a full refund, we recommend arranging for a carrier to pick up the return package from your location. Please ensure you retain your return shipping receipt and we would be willing to reimburse the return shipping fee in cash.

Our customer service department has offered you the 2 refund solutions through an email ticket on May 13. Please check your inbox for more details and respond correspondingly if you have any other requests regarding this matter.

Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need further assistance, please message us through Temu.com or Temu app live chat.

Best wishes,
*******
Customer Answer
Date: 05/14/2025
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
[In the ticket Temu offered
1. Solution of the previous message i.e. paying off pickup fee myself and then claiming them back through customer service that I have already rejected.
2. Alternatively offered a $20 partial refund for about more than $200 worth of order that I have also rejected before I file this complain.
I appreciate if Temu and merchant do not waste my time any further and refund my full money back without any hassle.
Moreover, merchant is still selling the same item with the wrong and deceiving advertisment through Temu platforml]

Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

FAQ

Regards,
Maryam

Business Response
Date: 06/09/2025
Hello ******,

I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Thank you for your feedback and we are sorry for the inconvenience this may have caused. According to our latest internal information, our customer service team has reached out to you via email on June 8 and issued a partial refund for this order. Please check your inbox for more details and respond correspondingly if you have any further requests. We appreciate your patience and understanding in this matter.

Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need further assistance, please message us through Temu.com or Temu app live chat.

Best wishes,
*******
Customer Answer
Date: 06/09/2025
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
Merchant and Temu didn't provide pickup service neither provided full refund for the items I bought because of deceiving and false advertising though I tried to convince them for three months. After that Temu said your return and refund window has been expired and offered me only $ 20 partial refund of about $200 order. They kept sending me emails of $20 offer even I explicitly replied them not to email me about this offer that I have rejected multiple times. Moreover, seller is still selling the items with the false and deceiving advertising.]

Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

FAQ

Regards,
Maryam
Initial Complaint
Date:04/25/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Subject: Request for Price Adjustment to Original Payment Method Order ID: ************************ Dear Temu Customer Support,As a loyal and sincere customer, Ive placed multiple orders with ********************** over the past two months. However, Ive encountered several disappointing issues that I feel compelled to bring to your attention.First, there have been repeated problems with inaccurate product descriptions. For example, some items were advertised as containing 100 pieces but only included 62. Others claimed to contain 10 pieces but arrived with only 8. These inconsistencies have become a frustrating pattern.More concerning, however, is the lack of accessible and effective customer support. Recently, I attempted to request a price adjustment and expected the standard options: either a refund to my original payment method or Temu credit. Strangely, I was only presented with the Temu credit option. When I reached out to online customer service for help, the representative refused to escalate the issue or transfer me to a supervisor. They also declined to issue a support ticket or offer any alternate method of resolution.I also attempted to contact Temu through other official channelssuch as email and Instagrambut received no response. This lack of support has left me feeling completely helpless as a *********** put it simply:I am requesting that the price adjustment be refunded to my original payment method. I see no valid reason why customers should be restricted to receiving Temu credit only, especially when other options are clearly stated.Order ID: ************************ (Please refer to the attached screenshot for reference.)I kindly request a prompt resolution to this matter.
Business Response
Date: 05/03/2025
Hello *****,
I am ****** from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
Thank you for your feedback and we are sorry for the inconvenience this may have caused.
We have reviewed the order details you provided and can confirm that $1.29 has been refunded to your original payment method. Once the refund has been successfully processed, please note that it may take 1-10 business days for the refund to appear in your original payment method.
Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.
Best wishes,
******
Initial Complaint
Date:04/25/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On January 17th 2024, I placed an order on the Temu App for a new **** PlayStation 5 Fortnight console. The console arrived with no problems a week or so later. I then realized it was a digital unit and wanted to exchange it for another console. I decided to get the ********** 2 console instead which cost about $120 more. However, it was unable for purchase for a few days. When it became available again, there was a one star rating. The customer complained that he received a used console and it was not new. I then contacted the seller to verify this and to ask for assurances that if I were to return mine, I would not received a used console. I was told this would not happen and that I can order this console. So I began the process of returning the console, and received a message that I was outside the return window by 2 days. I then contacted both customer service for ********************** and the seller. I was told by the seller to simply get the return information and send it back. Temu however, refused to send me a return label saying It was beyond the 45 days, even though the seller told me I could return it. All I want to do is return the one I have an buy a new different, More Expensive one. At one point, a Temu customer service representative even told me I did not need to get a return label from the seller, that they would provide one for me. So, I would just like to return this Playstation 5 console, in order to purchase a new one from the seller. Thank you.Update: Temu customer support offered a $75 refund, which they are no longer honoring, despite emails claiming that they would. I would like to just now simply return this console for a full refund. It is brand new and has never been used. The SELLER allowed me to return the console in his response to my message, yet Temu refuses to provide a return slip. They are ignoring the request of the seller, which is one of the options to request a return.
Business Response
Date: 05/14/2025
Hello *****,

I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Thank you for your feedback and we are sorry for the inconvenience this may have caused. Upon verification, we have found that the return deadline for your order has passed, and therefore we are unable to directly support your return request at this time. However, we would like to offer you the following options:

1. We can offer you a partial refund, and you can keep the item without needing to return it.

2. If you would prefer a full refund, you can return the item at your own expense. Please ensure you keep the shipping receipt and proof of payment for the return shipping fee, as we can then process a reimbursement for these costs.

Our customer service department has already informed you of these options in an email sent on May 11th and has been following up on this issue. Please check your Temu account for more details and respond correspondingly if you have any other requests regarding this matter.

Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.

Best wishes,
*******
Customer Answer
Date: 05/15/2025
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
Please explain the details regarding the partial refund as to the exact amount.
If I return the item at my expense, what measures must I take to ensure nothing happens during inspection so I receive a full refund?
Thank you for the offer and possible solutions. I appreciate your cooperation in this matter.
Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

FAQ

Regards,
*****

Business Response
Date: 05/23/2025
Hello *****,

I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Thank you for your feedback. The amount of a partial refund is $80. If you accept this offer, you may keep the item and no return will be necessary.

Alternatively, if you prefer a full refund, you may return the item at your own expense. Please ensure you retain the shipping proof and payment receipt for shipping costs for later reimbursement. Once we confirm receipt of the returned item at our warehouse and complete the inspection, we will process your full refund.

Our customer service department has also communicated these options to you via email ticket **************** and is currently awaiting your response. If you have any further concerns, we recommend replying directly to our ticket for faster assistance. Thank you for your understanding.

Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.

Best wishes,
*******
Initial Complaint
Date:04/25/2025
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On January ******* I placed an order on temu for an unlocked phone,I received it via **** tracking number# izh934b6yw48331870..,upon receiving the item 10 minutes after powering it on, inserting my **** card,I noticed calls were dropped,no signal bars,so I contacted temu,they emailed an digital return label via ***,I complaint that I wasn't close to *** so I used **** instead to ship the item back to the address provided,after 4 days the item was delivered,temu refused to issue an refund,after provided proof that I shipped the item back,was received on or around the 14,temu stated that they didn't receive the item,I provided receipt,screen shots but temu never gave my money back!
Business Response
Date: 05/03/2025
Hello ******,
I am ****** from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
Thank you for your feedback and we are sorry for the inconvenience this may have caused.
We have checked the order details you provided and can confirm that your order has been fully refunded to your original payment method and Credit balance. Once the refund has been successfully processed, please note that it may take 1-10 business days for the refund to appear in your original payment method. Temu credits appear in your Temu credit balance within 3 minutes and can be used immediately.
Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.
Best wishes,
******
Customer Answer
Date: 05/03/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.

Regards,

****** ******
Initial Complaint
Date:04/24/2025
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My Temu order was not able to be delivered on 4/20/25 b/c Temu did not have delivery instructions on file. Instead of redelivering the package as I continually requested 10 times between Temu and their chosen delivery service uniuni after I had provided the necessary access info, Temu decided on their own to close out the issue by simply refunding the purchase and requesting that I reorder the item and wait another 30 days for a possible delivery of this item.
Business Response
Date: 04/29/2025
Hello *******,

I am ***** from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Thank you for your feedback and we sincerely apologize that your package was not successfully delivered by the logistics company. We understand the frustration this can cause, and we deeply regret any inconvenience you experienced. We also suggest that you contact the carrier to request further assistance.

We have already processed a refund for your package on April 23rd. Should you eventually receive the package, please consider it a token of our apology, and there is no need for you to return it. Thank you for your understanding in this matter.

Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.

Best wishes,
*****
Customer Answer
Date: 04/29/2025

Better Business Bureau:

I have reviewed the response submitted by the business and determined that the initial response definitely did not satisfy my issues and/or concerns in reference to complaint #********. However, after re-contacting Temu customer service, I was able to reach a more satisfactory resolution for the poor shipping abilities of their chosen carrier uniuni. I understand that accepting that updated resolution, my complaint will be closed as resolved.

Regards,

******* *******
Initial Complaint
Date:04/24/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I made a purchase of a smart tv along with other items. There was a promotion for free items that I would receive every day for 7 days. I was unable to redeem all of the items for the 7 days and they expired. However, all of the items are still available and I completed the requirements of the promotion. Yet, the company refuses to honor the promotional gifts that were promised. I would like to receive the gifts I am owed that amount to around $95. They are all currently in my cart for purchase and I would like the credit to purchase them.
Business Response
Date: 05/07/2025
Hello *****,

I am ****** from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

We apologize for any inconvenience caused. We acknowledge your concern regarding one of our promotional events which is the Place Order to Unlock Special Offer. As stated in the rules of the event, you need to select more than $90.00 items on the event page and successfully place an order during the time displayed on the page to get 8 free items. If you continue to purchase according to the page prompts, you will also get additional free items and coupon packages. These free items need to be collected on different days (claim one item per day). You can enter the event page by searching daily free to collect daily items. Upon checking your records, we have found out that there are 6 discounted items which is unclaimed and already expired. Please take note that if you do not claim them within the specified time, they will expire and you will no longer be able to claim them.

Our customer service department has provided a detailed explanation about the rules and rewards of the activity you participated in on May 5. Please check your inbox for more details and respond if you have any other requests.

Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need further assistance, please message us through Temu.com or Temu app live chat.

Best wishes,
******
Initial Complaint
Date:04/24/2025
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I placed an order on temu using after pay as the payment arrangement. The order was cancelled within 24 hours and refund processed based on temu site. However after pay said they havent rcvd the refund and continue to charge me and threaten collections. Temu will not send them the refund to rectify the situation
Business Response
Date: 04/29/2025
Hello ********,

I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Thank you for your feedback and we are sorry for the inconvenience this may have caused. We have checked the order details you provided and can confirm that your order has been refunded to you on Apr 8. Regarding the charges you mentioned from Afterpay, after verification, it seems not to be involved with this order.

Our customer service department has also offered you an explanation through an email ticket on April 27. Please check your inbox for more details and respond correspondingly if you have any other requests regarding this matter.

Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.

Best wishes,
*******

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