Online Shopping
Temu.comThis business is NOT BBB Accredited.
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Important information
- Customer Complaint:
BBB with the use of artificial intelligence, analyzed the complaints on 10/23/2025
BBB shared the findings and recommendations with Temu
The findings appeared to show:
Product Quality Issues: A significant portion of the complaints revolves around product quality, with
customers frequently reporting items that did not meet expectations regarding durability or appearance.
Shipping Delays: Complaints related to delayed shipping and non-receipt of orders are prevalent,
indicating possible logistical challenges or miscommunication between order placement and fulfillment.
Customer Service: Many customers reported dissatisfaction with the customer service experience,
mentioning difficulties in reaching support, long response times, and unresolved issues.
Return and Refund Processes: Issues with returns and refund processes were frequently cited, with
customers experiencing lengthy processing times and confusion about return policies.
Website Usability: Customers occasionally reported challenges with navigating the online platform,
including difficulties in searching for products or completing transactions.Temu on 11/5/2025 responded to BBB with:
1. Product Quality Issues:
At Temu, we employ a comprehensive approach to quality control on our platform that aligns with the
requirements of the markets we operate in.
· Seller Onboarding: The process begins with the onboarding of sellers, where they are required to
submit the necessary documentation. Additionally, they sign agreements affirming their commitment to
product safety and adherence to regulations relevant to their intended markets. Temu supports this
process by providing guidance and resources on compliance requirements for various markets.
· Product Oversight: Random spot checks are conducted to verify that the physical products match their
descriptions and adhere to relevant standards. This includes checking packaging, labels, and safety
markings. If any products are suspected of potential non-compliance, Temu takes swift action, which may
involve suspending the listing, requesting additional documentation, or removing the product altogether.
· Ongoing Monitoring: Temu closely monitors customer feedback to identify potential issues with
products. When concerns arise, we take prompt action to investigate and, if necessary, remove any
products suspected of being non-compliant.
· Collaboration with Authorities: Temu actively collaborates with consumer groups and regulatory
authorities to address inquiries and facilitate product takedowns or recalls when required.
· Accountability Measures: We continually guide sellers on the need for strict product safety
compliance, ensuring they are fully aware of their responsibilities. Violations can lead to warnings, product
delisting.
We will continue to consistently and rigorously uphold these measures and standards, remaining fully
committed to ensuring customer satisfaction.
2. Shipping Delays
Timely delivery is a core part of the customer experience, and Temu is committed to ongoing
improvement in this area. Since late 2024, we have expanded our U.S.-based seller, enabling a growing
number of orders to be fulfilled domestically. This shift helps improve delivery speeds and better align with
customer expectations.
Temu works with experienced third-party logistics partners to handle the shipping and delivery of
customer orders. Customers can track their order status and estimated delivery dates directly through the
Temu app or Temu.com. Estimated delivery time and shipping costs are clearly displayed at checkout and
on the order confirmation page.
While the majority of orders are delivered on time, external factors, such as severe weather or
carrier-related disruptions, can occasionally lead to delays. We actively monitor these situations and
coordinate with our logistics partners to minimize impact.
We also proactively plan with our partners to ensure stable operations during peak periods such as
holidays. Customer feedback plays a key role in shaping our logistics strategy, and we remain committed
to refining the end-to-end delivery experience in response to user needs.
3. Customer Service – Current Capacity & Third-Party Recognition
Temu offers U.S. customers multi-channel support, including a self-service Support Center, virtual
assistant, live chat, hotline, and email. In particular, Temu maintains a 7-day × 24-hour live-chat support
channel. Most customers can reach a live agent within 30 seconds via the hotline, or within 1 minute
through online chat. For issues requiring additional follow-up or verification, Temu typically responds
within 8 hours and, in most cases, no later than 24 hours.
Temu will continue to invest in our customer service team to enhance its capacity and responsiveness,
ensuring that we deliver efficient and satisfactory solutions. We’re committed to addressing every
customer’s inquiry and feedback in a timely, fair, and friendly manner.
4. Return and Refund Processes
At Temu, we strive to provide a reliable and user-friendly shopping experience by connecting consumers
with a broad network of independent third-party sellers. While Temu does not manufacture or own the
products sold on the platform, we work closely with sellers to help ensure that product listings meet
applicable standards and that customers receive support when issues arise.
In the event a product is damaged or does not meet expectations, customers may contact Temu directly.
We will assist in coordinating a resolution between the customer and the seller, in accordance with our
platform policies and applicable consumer protection guidelines.
Below are the return and refund processes applicable to customers in the U.S. market.
Simple Return Process: Temu provides a simple and convenient return process for customers. The
following is an example of how the return process works. To request a refund, customers can log in to the
Temu app or Temu.com through their account, open the ‘Your Orders’ page, and click ‘Return/Refund.’ If a
return is needed, customers can select their preferred return and refund options. After submitting a
request, Temu provides a return label to ship the items back. Customers should place all returnable items
in one package, include the original barcodes, attach the provided return label, and ship the package from
the nearest USPS or UPS location. Refund status can be tracked via the order details page or through
Temu’s SMS, email, or push notifications.
Free First Return Policy: Return shipping is free on the customer's first return of one or multiple
returnable items for EVERY order within 90 days for most items from the date of purchase, with some
exceptions. Pickup return method may charge for an additional fee. Pickup return method may charge an
additional fee in limited scenarios.
Through these measures, Temu is committed to providing a transparent, efficient, and reliable return and
refund process, ensuring that customers can shop with confidence and ease. We greatly appreciate BBB
for highlighting potential issues, and we will continuously collect customer feedback to further optimize the
returns and refund experience.
5. Website Usability
We understand that a seamless online experience is critical to customer satisfaction, and we take all
usability feedback seriously. Temu’s technical and customer service teams work closely together to
promptly investigate and resolve reported issues. Temu is dedicated to providing a smooth, reliable, and
user-friendly experience for all users, whether on Temu.com or through the Temu app.
Temu sincerely appreciates the BBB’s continued communication and constructive feedback. We remain
fully committed to continuously improving every aspect of our service—from product quality and shipping
to customer support and post-purchase processes—while maintaining transparency, accountability, and a
customer-focused approach throughout our growth. We value the opportunity to address these matters
and will continue to take proactive steps to ensure a reliable, safe, and satisfying experience for all
customers.
Complaints
This profile includes complaints for Temu.com's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 5,502 total complaints in the last 3 years.
- 2,229 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:01/14/2023
Type:Delivery IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
So i came across this "online store" if we can call it that, i registered on 12/22/2022, i placed my first order totaling $64 dollars and change, after more than a week and a half it was showing that my order was "delivered" on 12/31/2022, in reality order never arrived, but i was given a full refund, so i decided to give this "store" a second chance, so i placed a third order on 01/04/2023 totaling $30.59, once again order says it was delivered on 01/12/2023 but i have not received a single thing l, have been trying to contact customer support since 11:00 pm, at the time i submitted this it was 02:14 am, ive been disconnected by them several times so i have to start over again and every time someone ends the conversation, ive been "queue position #3 for almost an hour already and no one answers calls or the chats when they advertise "24/7 customer service" all i want is my products or my money, after either one of this is satisfied i also want my account deleted and want nothing to do with them after a solution is made since all I've gotten it's scams.Business Response
Date: 01/20/2023
Hello *****,
I am ************* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
We have checked with **** and understand your order has been successlly delivered and accepted on Jan 12. If you need anything else or have any other questions, please feel free to contact our customer service at ****************************** Thank you for supporting Temu!
Best,
*************Customer Answer
Date: 01/21/2023
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
[You must provide details of why you are not satisfied with this resolution. If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
FAQ
Regards,*****
I contacted customer service on January 14th with not only my issue not being solved at all, but every agent disconnected the chat, last representative I contacted was rude and unprofessional and still did not provided any assistance even after providing her information about me previously talking g to my mail carrier to make sure it was not them holding my package and still got no help at all and have not received my order whatsoever
Business Response
Date: 01/31/2023
Hello *****,
I am ************* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
Thank you for reaching out to us regarding your order. We apologize for any inconvenience this may have caused and understand your concern. After conducting an investigation, we regret to inform you that we are unable to provide a reshipment or refund for this order.
Our team has confirmed that the package was delivered to the correct address. We recommend checking your mailbox, around your house, and other potential locations for the package. If you are still unable to locate it, please contact the carrier for further assistance.
Additionally, we have noticed similar issues with your previous orders. To prevent this in the future, we suggest choosing a more secure shipping address.
Please note that this decision is final and cannot be changed unless additional information is provided. If you have any further questions or concerns, please do not hesitate to contact us directly.
Best regards,
JoyInitial Complaint
Date:01/12/2023
Type:Product IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
PO-211-*****************. This purchase has veen sitting in *****,** since January 6th.Business Response
Date: 01/20/2023
Hello *****,
I am ************* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
I have checked with our online customer service team and understand your order has been fully refunded. Please allow **** business days for refunds to appear back to your original payment method. Timing varies depending on your financial institution and can take up to 30 days. If you need anything else or have any other questions, I'm here to help. You can reach me at joy.***@temu.com. Thank you for supporting Temu!
Best,
*************Customer Answer
Date: 01/20/2023
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*************************Initial Complaint
Date:01/12/2023
Type:Delivery IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I placed an order on Jan 6th. Order ID: ************************ The order shipped on Jan 7th. The driver came today to deliver the package and I heard a loud bang. I looked out my window and the driver threw the package ***************** into my front door. Not only are the items in my package broken, I have a dent in my front door. I reached out to the chat and no one is helping me.Business Response
Date: 01/20/2023
Dear ******,
I am ************* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
We are sorry for the experience you have encountered. Rest assured that we have reached out to our delivery partner to further investigate the case. If you could provide us with more evidence, e.g. video or photos, that would be very helpful for us to follow up with our delivery partner. We have also refunded your order per our conversation with you on our customer service site. Please allow 5-7 business days for the refund to appear back on your bank account (depending on your financial institution, it might take up to 30 days). Thank you for your patience while we investigate the case. If you need anything else or have any other questions in the meantime, I'm here to help. You can reach me at ******************************** anytime. Thank you for supporting Temu!
Best,
*************Initial Complaint
Date:01/12/2023
Type:Delivery IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Temu.com used a company called SpeedX SPX to deliver a package to my home for a tenant of mine. The ***** delivery person through the package all the way from the sidewalk to my front door. I was sleeping and heard a LOUD bang on my door. When I looked back at the camera I see the ***** delivery person throw the package from the sidewalk it hit my door EXTREMELY hard and then hit my car which was parked in the front driveway. Now my car has a small dent and the has a crack in it. What kind of people do you have delivering for you? THe number given for SpeedX who is not even registered as a company anywhere is not working. I am holding you accountable for damages done to my property. I have not gotten any response from your company either.Business Response
Date: 01/20/2023
Dear ************************** am ************* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
We are sorry for the experience you have encountered. Rest assured that we have reached out to our delivery partner to further investigate the case. If you could provide us with more evidence, e.g. video or photos, that would be very helpful for us to follow up with our delivery partner. We have also refunded your order per our conversation with you on our customer service site. Please allow 5-7 business days for the refund to appear back on your bank account (depending on your financial institution, it might take up to 30 days). Thank you for your patience while we investigate the case. If you need anything else or have any other questions in the meantime, I'm here to help. You can reach me at ******************************** anytime. Thank you for supporting Temu!
Best,
*************Initial Complaint
Date:01/11/2023
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I placed a order with Temu on December 30,2022. In the amount of $105.84. They delivered my package to the wrong address. And *** said this more than *************************************** credit. And they still havent given me my money back.. this has been over 2 weeks now. I want my money back.Business Response
Date: 01/18/2023
Hello ******,
I am ************* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
I have checked with our online customer service team and understand your complaint has been resolved. If you need anything else or have any other questions, I'm here to help. You can reach me at ********************************* Thank you for supporting Temu!
Best,
*************Initial Complaint
Date:01/11/2023
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Made a purchase through the temu.com website they guarantee the deliveries on time if not they will give you a refund our delivery was not on time when asked how we wanted refund we said we wanted the money back on our card but they gave us store credit instead we provide a document showing that they said that they would refund our money to the cardBusiness Response
Date: 01/18/2023
Hello Crystal,
I am ************* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
We have checked with the customer service team that you can log in the temu app when it is convenient for you. You can see in the communication record that they have provided you with a compensation plan. Thank you for your understanding. Don't hesitate to contact customer service if you have any questions.You can also reach me at ********************************* Thank you for supporting Temu!
Best,
*************Customer Answer
Date: 01/19/2023
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
I am not satisfied because I told them that I wanted the money to go back on my card ending in **** I did not ask for TEMU credit's
Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
FAQ
Regards,Crystal
Business Response
Date: 01/31/2023
Hello Crystal,
I am ************* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
We have checked with the relevant team. When it was Christmas, we offered the refund plan to you because the package was late and it was through the credit and you will still receive the items. The fully credit was successfully received and we noticed you spent the credit on the other order. Please log into your temu app and account at your convenience. For any misunderstanding caused, a detailed compensation plan has been provided to you for your confirmation. Thank you for your understanding. Don't hesitate to contact customer service if you have any questions.You can also reach me at ********************************* Thank you for supporting Temu!
Best,
*************Customer Answer
Date: 02/01/2023
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answer. I'm rejecting bc I clearly asked for the refund to go on my card I was told bye your employees that it would. Why did I get the store credit when I didn't ask for it. I feel as if it was given to me so you wouldn't have to refund me my money.
Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
FAQ
Regards,Crystal
Initial Complaint
Date:01/11/2023
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I returned two items back to this company on January 6, 2023. I have contacted this company 3 times about refunding my money and they still have yet to refund my funds back to my card. The refund amount is for $17.07. On their site it states it will take 3-5 days to refund and it's been longer than this. I do have a screenshot of this informationBusiness Response
Date: 01/18/2023
Hello Kitta,
I am ************* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
I have checked with our online customer service team and understand that we have processed the refund for the returned package. Please allow **** business days for your refund to appear back to your original payment method. For refunds of the returned items, we will process your refunds within 3 working days after we receive the return package from you. We are sorry for your experience and you can log in the temu app when it is convenient for you. You can see in the communication record that they have provided you with a compensation plan. Thank you for your understanding. If you need anything else or have any other questions, I'm here to help. You can reach me at ********************************* Thank you for supporting Temu!
Best,
*************Initial Complaint
Date:01/11/2023
Type:Delivery IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My mom placed an order for a size 10, mens flying woven Air cushion running shoes, green and black. We did not receive a confirmation on the order. She paid with her credit/debit card. Was hoping it would be here by now. Thanks for your time- *************************Business Response
Date: 01/19/2023
Hello *****,
I am ************* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
We have looked into your case with the information you have provided us when our customer service representative reached out to you. However, we have not found matching order. We suspect that you have confused our platform with another one you placed your order from. Could you please double check again? We are always here to help you. If you need anything else or have any other questions, I'm here to help. You can reach me at ******************************** anytime. Thank you for supporting Temu!
Best,
*************Initial Complaint
Date:01/10/2023
Type:Delivery IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I paid $49.56 for an order (#PO-211-21230973061753196) that was tracked delivered but the package could not be located in my mailbox once I checked immediately upon notification. I have spent the last few weeks trying every last solution to locate the package with the logistics company but was told to contact Temu for a refund. After waiting over an hour in the customer support line while being kicked out several times for not pressing "I'm still here" within the 30 seconds they give you, I was told by ********* that they could not refund me and to just work it out with the logistics company. There are very ************** you have as a buyer to work things out with ******** so this was just a horrible thing to say. I have placed many orders with Temu before this with no issue and I am afraid my last experience with Temu will be a negative one. I believe that they make the customer service process as bad as possible in order to keep your money as I was #1 in queue for over 15 minutes. I have never received such bad customer support.Business Response
Date: 01/18/2023
Hello Destany,
I am ************* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
We have checked with **** and understand your order has been successlly delivered and accepted on December 24. If you need anything else or have any other questions, please feel free to contact our customer service at ****************************** Thank you for supporting Temu!
Best,
*************Initial Complaint
Date:01/10/2023
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
on december 27th 2022, i purchased an order totaling $233.24. on january 4th 2023, i recieved my package covered in a brown slimy, mold smelling substance. i then had to use gloves to open it, and the substance was inside ruining almost all of my items. i immediately took pictures then threw it away because my child shouldnt be around that. i messaged customer service at ********************, and they asked me to send pictures and i did. then they responded asking me to send them a better picture of the label. i had to go outside to the trash and SCRUB the label for them. they wanted me to go dig the stuff out of the trash and take my time to resend it back and then get a refund. i refuse to send back and touch stuff that smelled and looked like brown ***** slime and touch it again. i just want my refund but no ones answering anymore.Business Response
Date: 01/16/2023
Hello *******,
I am ************* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
I have checked with our online customer service team and understand your complaint has been resolved. If you need anything else or have any other questions, I'm here to help. You can reach me at ********************************* Thank you for supporting Temu!
Best,
*************
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