Online Shopping
Temu.comThis business is NOT BBB Accredited.
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Important information
- Customer Complaint:
BBB with the use of artificial intelligence, analyzed the complaints on 10/23/2025
BBB shared the findings and recommendations with Temu
The findings appeared to show:
Product Quality Issues: A significant portion of the complaints revolves around product quality, with
customers frequently reporting items that did not meet expectations regarding durability or appearance.
Shipping Delays: Complaints related to delayed shipping and non-receipt of orders are prevalent,
indicating possible logistical challenges or miscommunication between order placement and fulfillment.
Customer Service: Many customers reported dissatisfaction with the customer service experience,
mentioning difficulties in reaching support, long response times, and unresolved issues.
Return and Refund Processes: Issues with returns and refund processes were frequently cited, with
customers experiencing lengthy processing times and confusion about return policies.
Website Usability: Customers occasionally reported challenges with navigating the online platform,
including difficulties in searching for products or completing transactions.Temu on 11/5/2025 responded to BBB with:
1. Product Quality Issues:
At Temu, we employ a comprehensive approach to quality control on our platform that aligns with the
requirements of the markets we operate in.
· Seller Onboarding: The process begins with the onboarding of sellers, where they are required to
submit the necessary documentation. Additionally, they sign agreements affirming their commitment to
product safety and adherence to regulations relevant to their intended markets. Temu supports this
process by providing guidance and resources on compliance requirements for various markets.
· Product Oversight: Random spot checks are conducted to verify that the physical products match their
descriptions and adhere to relevant standards. This includes checking packaging, labels, and safety
markings. If any products are suspected of potential non-compliance, Temu takes swift action, which may
involve suspending the listing, requesting additional documentation, or removing the product altogether.
· Ongoing Monitoring: Temu closely monitors customer feedback to identify potential issues with
products. When concerns arise, we take prompt action to investigate and, if necessary, remove any
products suspected of being non-compliant.
· Collaboration with Authorities: Temu actively collaborates with consumer groups and regulatory
authorities to address inquiries and facilitate product takedowns or recalls when required.
· Accountability Measures: We continually guide sellers on the need for strict product safety
compliance, ensuring they are fully aware of their responsibilities. Violations can lead to warnings, product
delisting.
We will continue to consistently and rigorously uphold these measures and standards, remaining fully
committed to ensuring customer satisfaction.
2. Shipping Delays
Timely delivery is a core part of the customer experience, and Temu is committed to ongoing
improvement in this area. Since late 2024, we have expanded our U.S.-based seller, enabling a growing
number of orders to be fulfilled domestically. This shift helps improve delivery speeds and better align with
customer expectations.
Temu works with experienced third-party logistics partners to handle the shipping and delivery of
customer orders. Customers can track their order status and estimated delivery dates directly through the
Temu app or Temu.com. Estimated delivery time and shipping costs are clearly displayed at checkout and
on the order confirmation page.
While the majority of orders are delivered on time, external factors, such as severe weather or
carrier-related disruptions, can occasionally lead to delays. We actively monitor these situations and
coordinate with our logistics partners to minimize impact.
We also proactively plan with our partners to ensure stable operations during peak periods such as
holidays. Customer feedback plays a key role in shaping our logistics strategy, and we remain committed
to refining the end-to-end delivery experience in response to user needs.
3. Customer Service – Current Capacity & Third-Party Recognition
Temu offers U.S. customers multi-channel support, including a self-service Support Center, virtual
assistant, live chat, hotline, and email. In particular, Temu maintains a 7-day × 24-hour live-chat support
channel. Most customers can reach a live agent within 30 seconds via the hotline, or within 1 minute
through online chat. For issues requiring additional follow-up or verification, Temu typically responds
within 8 hours and, in most cases, no later than 24 hours.
Temu will continue to invest in our customer service team to enhance its capacity and responsiveness,
ensuring that we deliver efficient and satisfactory solutions. We’re committed to addressing every
customer’s inquiry and feedback in a timely, fair, and friendly manner.
4. Return and Refund Processes
At Temu, we strive to provide a reliable and user-friendly shopping experience by connecting consumers
with a broad network of independent third-party sellers. While Temu does not manufacture or own the
products sold on the platform, we work closely with sellers to help ensure that product listings meet
applicable standards and that customers receive support when issues arise.
In the event a product is damaged or does not meet expectations, customers may contact Temu directly.
We will assist in coordinating a resolution between the customer and the seller, in accordance with our
platform policies and applicable consumer protection guidelines.
Below are the return and refund processes applicable to customers in the U.S. market.
Simple Return Process: Temu provides a simple and convenient return process for customers. The
following is an example of how the return process works. To request a refund, customers can log in to the
Temu app or Temu.com through their account, open the ‘Your Orders’ page, and click ‘Return/Refund.’ If a
return is needed, customers can select their preferred return and refund options. After submitting a
request, Temu provides a return label to ship the items back. Customers should place all returnable items
in one package, include the original barcodes, attach the provided return label, and ship the package from
the nearest USPS or UPS location. Refund status can be tracked via the order details page or through
Temu’s SMS, email, or push notifications.
Free First Return Policy: Return shipping is free on the customer's first return of one or multiple
returnable items for EVERY order within 90 days for most items from the date of purchase, with some
exceptions. Pickup return method may charge for an additional fee. Pickup return method may charge an
additional fee in limited scenarios.
Through these measures, Temu is committed to providing a transparent, efficient, and reliable return and
refund process, ensuring that customers can shop with confidence and ease. We greatly appreciate BBB
for highlighting potential issues, and we will continuously collect customer feedback to further optimize the
returns and refund experience.
5. Website Usability
We understand that a seamless online experience is critical to customer satisfaction, and we take all
usability feedback seriously. Temu’s technical and customer service teams work closely together to
promptly investigate and resolve reported issues. Temu is dedicated to providing a smooth, reliable, and
user-friendly experience for all users, whether on Temu.com or through the Temu app.
Temu sincerely appreciates the BBB’s continued communication and constructive feedback. We remain
fully committed to continuously improving every aspect of our service—from product quality and shipping
to customer support and post-purchase processes—while maintaining transparency, accountability, and a
customer-focused approach throughout our growth. We value the opportunity to address these matters
and will continue to take proactive steps to ensure a reliable, safe, and satisfying experience for all
customers.
Complaints
This profile includes complaints for Temu.com's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 5,512 total complaints in the last 3 years.
- 2,232 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:03/13/2023
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have been bombarded with ads on every platform. On ****************** in emails, and on streaming sites, such as Hulu. Every game I play has an ad. It's getting downright annoying. And I feel harassed. Make it STOP!!!! Please!!!!Sincerely, ********Business Response
Date: 03/19/2023
Hello ********,
I am ******************* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
Thank you for your feedback. Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. To manage your notification settings, please go to Settings in your Temu app or on Temu.com, select Notifications and then Edit to adjust preferences for alerts. If you are using Gmail, you may also click on the More button in the upper right corner of the email and choose Stop seeing this Ad. If you need further assistance, please message us through Temu.com or Temu app live chat, email us at ****************************** or call us at **************.
Best wishes,
CandyInitial Complaint
Date:03/13/2023
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Did not order the merchandise but it was shipped to me and charged to my credit card. Talked to the people at Temu and said she could send it back with a shipping lable, but, now I cannot even get into their site. Cannot get a phone number and no way to contact them without going in circles leading back to the site and still no way to get into it. I am not tech savvy so when this first happened between *** 22 and Jan 23, I asked them to send me a return label to my address, but, they would not do it. Told me to get into their site, which is where the problem continues. I need them to send me the return label to my home address so I can return the package to them, which I never did order in the first place. Thank you. ***********************.Business Response
Date: 03/19/2023
Hello *****,
I am ******************* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
We deeply apologize for any inconvenience caused. We have checked your order details and you have initiated a dispute for your order PO-211-*****************, therefore your payment of $54.54 has been stopped by your payment channel. Please wait patiently for the outcome of the dispute, as the processing of the dispute depends on PayPal or your payment channel.
Customer satisfaction is the most important to us and we are constantly striving to improve. If you need any assistance, please message us through Temu.com or Temu app live chat, email us at ****************************** or call us at **************.
Best wishes,
CandyInitial Complaint
Date:03/13/2023
Type:Sales and Advertising IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My first issue with Temu happened during signup when I was promised a $100 gift credit to be used on their site if I signed up for an account, downloaded the app and invited friends. Of course this sounded like a great idea, which I did then crickets, nothing, no acknowledgment of this ever happening. So I bit my tongue, chalked it up as misunderstanding or glitch and moved on with my life. I checked out the site and even ended up placing an order. I got what I paid for everyone is happy. That is until today. I go on the app and in my messages is a message from Temu saying I have earned a free gift valued at $100. I think to myself that this is finally my gift credit from signing up. Yay. So I click it and am asked to pick a gift, completely free. They even pay shipping and handling. So I pick some 4in1 ********************* ************** machine. Click submit, and all of a sudden it tells me I get a second gift because *** made a purchase already. I dont want to ruin anything but theres not only no way to skip or bypass this offer it stated that in no way will this gift have an effect on my initial one. So reluctantly I choose a second gift (26 Piece cake decorating set). Then I click a box or something and next thing I know it says final step before my items will be shipped. I have to invite people again. My heart sinks, I really hate bothering people but im so close and have spent nearly an hour at this point so I go ahead and invite 3 or 4 people the boxes black out so I couldnt invite anyone else. Finally i am done. NOT EVEN CLOSE!!!!!Apparently now Im $18 short for my prizes. I assume this is done intentionally and maliciously because it wont allow me to pay $18, get this, I have to invite people to the app. $1 for each new user that signs up and joins this racket they call a free prize. This is the worst case of misleading advertising I have ever seen. It is no doubt immoral but likely illegal. I was lead down this rabbit hole and am entitled to the prizes.Business Response
Date: 03/19/2023
Hello *******,
I am ******************* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
Thank you for your feedback and we are sorry that you are having trouble participating in one of our activities. On the activity details page, we stated "invite friends get free gifts." One needs to invite their friends according to the stated rules in order to get free gifts. If you are not getting credit for an invite, please make sure that the invitee is a New User who is defined as a real person who (1) never had a Temu account before, and (2) within 24 hours after downloading Temu App the first time, registered a Temu account and joined the Referral Program by clicking on the unique link you shared. If you need help verifying your invites, please do not hesitate to message us on Temu.com or Temu app live chat, email us at ****************************** or call us at **************. We would be happy to further assist.
Best wishes,
CandyInitial Complaint
Date:03/13/2023
Type:Sales and Advertising IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have orderd from temu market place items about 100$ shipped to friends and my self ,first day status was payment submitted successfully..seconed item being packed..third day they canceled my orders..called customer service..they said your orders canceled due to unusual payment activity..and they asked to submit my payment information and other finantial information..I detremined this market place is fake and scam..they are trying to save our financial information might be to use it for future I hope US goverment will close and prohibit this website from US market placeBusiness Response
Date: 03/19/2023
Hello Aram,
I am ******************* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
We have investigated this matter further and are unable to lift the restrictions due to suspicious activities that have violated our platform rules. This is to protect you in case you have been the victim as well. We apologize for the inconvenience caused. Customer satisfaction is the most important to us and we are constantly striving to improve. If you need any assistance, please message us through Temu.com or Temu app live chat, email us at ****************************** or call us at **************.
Best wishes,
CandyInitial Complaint
Date:03/11/2023
Type:Delivery IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I recently ordered a package on Temu and it didn't come between the time promised. So i spoke with customer service and i filed a reshipment. Not only did my package not come, i wasn't given clear orders on how to track the reshipment.Business Response
Date: 03/18/2023
Hello ******,
I am ******************* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
Thank you for your feedback and we are sorry for the inconvenience. We have checked the order details you provided and can confirm that your order PO-211-***************** has been refunded to your original payment channel. Please allow **** business days for your refund to appear back on your payment method depending on the processing time of your financial institution.
Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please dont hesitate to message us through Temu.com or Temu app live chat, email us at ****************************** or call us at **************.
Best wishes,
CandyInitial Complaint
Date:03/10/2023
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
They will not stop emailing, texting, etc. I want it to stop! I have 3 kids under 5. One with a disability. So sleep is precious. Whenever we can get it. I am constantly awakened, as are my kids, with texts from Temu. I have never bought anything from them and I really just want a way to stop them from contacting me.Please help.Business Response
Date: 03/17/2023
Hello *****,
I am ******************* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
Thank you for your feedback and we are sorry for the inconvenience. We've checked your account and can confirm that your email address has already been removed from our mailing list. Sorry again for any inconvenience. Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please dont hesitate to message us through Temu.com or Temu app live chat, email us at ****************************** or call us at **************.
Best wishes,
CandyInitial Complaint
Date:03/10/2023
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I made a purchase three weeks ago on Temu. The package finally arrived, but it was a bunch of junk. I did not order. 100% of it was incorrect. I reached out to the company by chat, email and phone. I waited an hour on the phone and no one answered. Nobody replied to the chat and I have not gotten any responses from the email. I would like a full refund for my order and the real order shipped overnight.Business Response
Date: 03/17/2023
Hello ****,
I am ******************* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
Thank you for your feedback and we are sorry for the inconvenience. We have checked the order details you provided and can confirm that your order has been fully refunded.
Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please dont hesitate to message us through Temu.com or Temu app live chat, email us at ****************************** or call us at **************.
Best wishes,
CandyInitial Complaint
Date:03/10/2023
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I use Temu regularly and have not had many issues with them in the past. However I had a recent order delivered and it was missing several items. I contacted them to see if maybe my items were left out or if I even received someone elses order. They keep just repeating the same c*** about the order being sent out with everything in the package, well I did not receive everything. Like I told them I only received 4 items in that package, only 3 of them were similar items to my order. Theyre refusing to help me or give me back my money and just denying me any help.Business Response
Date: 03/17/2023
Hello Ally,
I am ******************* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
Thank you for your feedback and we are sorry for the inconvenience. We have checked the order details you provided and can confirm that your order PO-211-***************** has been delivered to your address. All of the items you ordered have been packed according to our thorough investigation. If you could provide more evidence of receiving wrong package including its shipping label or relevant pictures, we'd be happy to help.
Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please dont hesitate to message us through Temu.com or Temu app live chat, email us at ****************************** or call us at **************.
Best wishes,
CandyCustomer Answer
Date: 03/17/2023
I have sent in the images they have requested several times now. I have sent images of the package I received with my tracking number on it. The package I received was obviously meant to be mine but did not have the items in it that I ordered. Like I mentioned before I believe I was accidentally sent someone elses order and my packing label was attached to their package. However I am not even sure if that is the case anymore with how hard they are trying to not refund me or help me.
FAQ
Regards,Ally
Business Response
Date: 03/27/2023
Hello Ally,
I am ******************* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
We are sorry to hear about your feedback regarding receiving a fewer number of items in your order PO-211-*****************. However, based on the information you provided in your feedback, we were unable to verify the issue of missing items. We regret to inform you that we are unable to support your request for a refund in this case. Thank you for bringing this matter to our attention and we apologize for any inconvenience this may have caused.
Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please dont hesitate to message us through Temu.com or Temu app live chat, email us at ****************************** or call us at **************.
Best wishes,
CandyInitial Complaint
Date:03/08/2023
Type:Delivery IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This shipping service is completely fraudulent. I had a package scheduled to be delivered by UniUni, but they did not even attempt to fulfill the order. On 03-06-2023 at 15:13:41 they changed the status of my package from Out for Delivery. At 03-06-2023 at 15:13:58 they changed it to Failed Delivery, Retry later. That is only 17 seconds. There is absolutely no way they even attempted to deliver my package in that time span. They just outright refused to deliver my package. It's been 2 days and I still have not received any update from UniUni about my package. I've called their support number 10 times during their supposed hours of operations and have not once received a reply. They claim to have a availability from 10am to 9pm EST time, but you will always be put on voicemail. They don't pick up the phone or answer your support requests. The only time you will ever get a response from them is when you leave a review about their business. Then, if you're lucky enough to not get a token response about contacting them during their support hours, you might get some assistance. Overall, a shady business that operates on making customers' lives more difficult. Give me my **** package.Business Response
Date: 03/17/2023
Hello *****,
I am ******************* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
Thank you for your feedback and we are sorry for the inconvenience. We have checked the order details you provided and can confirm that your order PO-211-***************** has been delivered on 9 Mar.
Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please dont hesitate to message us through Temu.com or Temu app live chat, email us at ****************************** or call us at **************.
Best wishes,
CandyInitial Complaint
Date:03/08/2023
Type:Customer Service IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I REFERRED MANY PEOPLE AND 8 OUT OF THOSE (WHO NEVER HEARD OF TEMU.COM) DOWNLOADED THE *** FOR THE FIRST TIME FOR ME on Feb 21 and 22 of 2023.TEMU DECLARED MOST OF THEM AS AN EXISTING CUSTOMERS AND DID NOT PROVIDED ANY RESOLUTION ON THIS FAKE OFFERS FOR FREE PRODUCTS...I WILL KEEP WRITING ON YOUR SOCIAL MEDIA PAGES UNTIL I GET A RESOLUTION ON MY COMPLAINTS.PLUS AFTER 3 DAYS I WILL START GIVING 1 STAR REVIEWS FOR *** ON YELP, BBB, AND MANY MORE. AND WILL ALSO MAKE SURE THAT ALL OF MY 18 FRIENDS WILL GIVE 1 STAR REVIEWS WHEREVER YOU ARE.Business Response
Date: 03/16/2023
Hello Atul,
I am ******************* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
We are sorry that you are having trouble participating in one of our activities. We have checked the details of the game you mentioned and can confirm that our rewards were consistent with your performance in the game. Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please dont hesitate to message us through Temu.com or Temu app live chat, email us at ****************************** or call us at **************.
Best wishes,
CandyCustomer Answer
Date: 03/20/2023
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
[You must provide details of why you are not satisfied with this resolution. If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
FAQ
Regards,Atul
Business Response
Date: 03/28/2023
Hello Atul,
I am ******************* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
Thank you for reaching out and we are sorry for the inconvenience. We are glad to see that our customer service agent has resolved your issue. Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please dont hesitate to message us through Temu.com or Temu app live chat, email us at ****************************** or call us at **************.
Best wishes,
Candy
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