Complaints

This profile includes complaints for Temu.com's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Temu.com

  31 Saint James Ave Ste 355 Boston, MA 02116-4101

• 

  Temu.com

  101 Arch St Boston, MA 02110-1130

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/19/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm writing this complaint against TEMU.com because they have been purposely bothering me and I'd like them to give me a sincere apology for their wrongdoings and I'd like no further contact with that company and I would prefer if they would just leave me and my browsers alone now

  Business Response

  Date: 01/27/2023

  Hello ********, 
  
  
  I am ************* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message. 
  
  
  We have tried to contact you, but have not been able to reach you.To manage your notification settings, please go to Settings in your Temu app or on Temu.com, select Notifications and then Edit to adjust preferences for alerts. If you are using Gmail, you may also click on the More button in the upper right corner of the email and choose Stop seeing this Ad.If you need anything else or have any other questions, I'm here to help. You can reach me at ***********************************.
  
  
  
  
  Best,
  *************

  Customer Answer

  Date: 01/27/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  *********************************

• Initial Complaint

  Date:01/19/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Yes I was charged $310 for a order I never received back in November it took the money out of my account and then they canceled my order as well as three others that were smaller because they said my card was suspicious even though I have spent thousands with this company using the very same card. All the orders were pulled from my bank account along with the $310 payment and all of the smaller orders for like $34 dollars were replaced back into my bank account promptly. I ordered the product again it never came and I had to fight tooth and nail but did finally get that refund and even though I have called over ten times all with upper management promising my refund would be here and i absolutely am to be refunded the $310 their calls are recorded it says I would ask them to turn them ALL over as I was told yes it was their mistake and I am owed the $310 refund on every call but the last one they have decided now they arent sending my refund they are trying to say it never came out of my bank account when It very much did just like the other orders I all placed on the same night at different times.

  Business Response

  Date: 01/28/2023

  Hello ******,
  
  
  I am ************* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message. 
  
  
  I have checked with our online customer service team and understand your complaint has been resolved. If you need anything else or have any other questions, I'm here to help. You can reach me at ********************************* Thank you for supporting Temu!
  
  
  Best,
  *************

• Initial Complaint

  Date:01/19/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am concerned that I have provided personal information to Temu in order to resolve an issue and no resolution has come from receiving my personal information. My account with them is still restricted and no one at the company is willing to provide any way forward. The advice is that I open another account with the same card information which, from experience I fear will cause my card to be further flagged. Also, I am not comfortable with this company keeping my personal information and not using it to resolve my problems currently being experienced.

  Business Response

  Date: 01/26/2023

  Hello *******,
  
  
  I am ************* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message. 
  
  
  We have investigated this matter further and are unable to lift the restrictions due to suspicious activities that have violated our platform rules. This is to protect you in case you have been the victim as well. We apologize for the inconvenience caused. If you need anything else or have any other questions, I'm here to help. You can reach me at ********************************* Thank you for supporting Temu!

   

  Best,
  *************

• Initial Complaint

  Date:01/18/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The website says your first item from every 0rder is free to return. They delivered defective items, the clothes also look nothing like they do in the pictures of on the models, and they added on items i didnt want, or order I had deleted them from my cart. And half of the art supplies are broken I called today to start a return and the lady said, why would we let you return something for free everytime, as she was Laughing. I told her I was calling you and she just said ok. Ans they said i received 32 irtems, ir was onlyn24.

  Business Response

  Date: 01/26/2023

  Hello *******,
  
  
  I am ******************* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  
  We have checked with the relevant team. Could you please check the email  from ************************************** at your convenience?A detailed compensation plan has been provided to you for your confirmation. Thank you for your understanding. Don't hesitate to contact customer service if you have any questions.You can also reach me at ************************************ Thank you for supporting Temu!
  
  
  Best,
  *******************

• Initial Complaint

  Date:01/16/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Disorganized, Discombobulated and Unhelpful.Received a package in the mail for product I didn't order. Return address is from a person, not a company. Have no idea who this person is. No shipping receipt in order. Product was shipped by Temu. Looked up their company info, subsidiary for PDD Holdings, called the toll free number for support. **************** (CS) Rep could not pull up the order by **** or TEMU Tracking #. CS Rep kept trying to get my personal information instead of resolving the issue. Mentioned Resolution team and reached out. Possibly Tier 2 customer service support. No help and came back with wanting my personal information again. Asked to speak to supervisor. Was told he was in a meeting and couldn't be reached which is odd. Explained I wouldn't be giving any personal information. Note: Standard customer service has a Tier 1, 2, & 3. Tier one handles normal calls, Tier 2 is for request outside normal parameters. Also work as team leads (i.e. Supervisors). Tier 3 is Senior Reps or Subject Matter Experts (SME) who either developed the product, software applications (CRM database in this case) and can resolve the issue. ****** search on Return Street Address "**** ******************************************************" shows up as potential Scam location for **** (2018 to 2022, most recent entry 2 months ago. website - ******************************************************* ). Over 150 post on website. 2nd website shows over a 100 similar comments. ( ******************************************** ). Product being shipped that wasn't ordered. Operating company in US for PDD Holding is WhaleCo *** (No BBB info). May be their staff I dealt with. For an e-commerce site, they have poor support infrastructure. **** Tracking number is **** **** **** **** **** **** 71 TEMU No on outside shipping label BG-2301070EF9UY96L1 Requested resolution - send shipping label to take back product not ordered. Put name of company on shipping label. $435 check for my time.

  Business Response

  Date: 01/24/2023

  Hello *****,
  
  
  I am ******************* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message. 
  
  
  According to the tracking number you provided, we checked and found this order was placed in temu and the delivery address is correct. Could you please reconfirm whether it is your family or friend who purchased it for you?Could you please reply my earlier email to you from ************************************ We are looking into this and are always here to help you. If you need anything else or have any other questions, You can reach me at *********************************** anytime. 
  
  
  Best,
  *******************

  Customer Answer

  Date: 01/25/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  *****

   

   As stated before. I did not order any of these items delivered to my house. I did receive an email from Temu address to an "*********". See below. My name is not *********. Do I need to state theyare giving the impression of being unorganized and uninformed? Issue has not be resolved. I have a package at my house I didn't order. I now hove three (3) hours of my time involved in this. As stated, send a return packaging slip and I'll send back the product sent to me in error. You can also reimburse me for my time. I get billed out at $198.00 an hour by my company. That equals out to $594.00 they can pay for my time and inconvenience. See message from Temu below. 

   

  Hello *********,
  
  
  This is Candy from TEMU. I am trying to help with your comments of TEMU on BBB as below:
  
  
  The details of this matter are as follows:
  
  Complaint Involves:
  Delivery Issues
  
  Customers Statement of the Problem:
  
  Disorganized, Discombobulated and Unhelpful. Received a package in the mail for product I didn't order. Return address is from a person, not a company. Have no idea who this person is. No shipping receipt in order. Product was shipped by Temu. Looked up their company info, subsidiary for PDD Holdings, called the toll free number for support. **************** (CS) Rep could not pull up the order by **** or TEMU Tracking #. CS Rep kept trying to get my personal information instead of resolving the issue. Mentioned Resolution team and reached out. Possibly Tier 2 customer service support. No help and came back with wanting my personal information again. Asked to speak to supervisor. Was told he was in a meeting and couldn't be reached which is odd. Explained I wouldn't be giving any personal information. Note: Standard customer service has a Tier 1, 2, & 3. Tier one handles normal calls, Tier 2 is for request outside normal parameters. Also work as team leads (i.e. Supervisors). Tier 3 is Senior Reps or Subject Matter Experts (SME) who either developed the product, software applications (CRM database in this case) and can resolve the issue. ****** search on Return Street Address ""**** ******************************************************"" shows up as potential Scam location for **** (2018 to 2022, most recent entry 2 months ago. website - ******************************************************* ). Over 150 post on website. 2nd website shows over a 100 similar comments. ( ******************************************** ). Product being shipped that wasn't ordered. Operating company in US for PDD Holding is WhaleCo *** (No BBB info). May be their staff I dealt with. For an e-commerce site, they have poor support infrastructure. **** Tracking number is **** **** **** **** **** **** 71 TEMU No on outside shipping label BG-2301070EF9UY96L1 Requested resolution - send shipping label to take back product not ordered. Put name of company on shipping label. $435 check for my time.
  
  Desired Settlement:
  Contact by the business
  
  
  
  
  
  
  
  We are sorry for the inconvenience and we have confirmed that the order address information is correct, please reconfirm whether it is your family or friend who purchased it? If there is anything I can do to help, feel free to contact me.
  
  
  
  Best wishes,
  Candy

  Business Response

  Date: 02/02/2023

  Hello *****,
  
  
  I am ******************* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  
  Thank you for reaching out and we are sorry for the inconvenience. I have checked with our customer service team and confirm that you don't need to return the package, please feel free to keep it.
  If you need anything else or have any other questions, I'm here to help. You can reach me at ***************************************.
  
  
  Best,
  Candy

  Customer Answer

  Date: 02/07/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]

   

  Per my original request. I want this company to take back the package they sent to me in error. I don't want the package. Didn't ask for this to be mailed to me. Nor have I bought anything from this company. Take responsibility for your actions. I also want to be reimbursed for my time. 
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  *****

   

   

• Initial Complaint

  Date:01/16/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is the **th time I've received a damaged item, and the company makes it nearly impossible to contact cs. Copy and paste:Hi! This The item has 3 large holes in it, with the seam at the back coming completely undone. I've already had to have someone print 2 other labels for me, I am disabled and cannot move around easily and have no access to printer. This is very difficult, I paid good money and because I am sent a defective ripped item I have to go and print a label and go to drop off when I was hospitalized for over 7 months and am recuperating? Please see 3 photos I sent above. Then I have to sit here and wait on this page to click keep waiting every 3 min or else be kicked off the queue?! Have been waiting for half an hour, and the queue position has only gone from #** to # 6!!and can't even do anything else on phone while waiting! Or anything else @ all because I have to keep watching this screen, this is RIDICULOUS! it's not consumer friendly and it's harrassment. It's still on # 6, it hasn't moved in 25 minutes!!

  Business Response

  Date: 01/23/2023

  Hello Shirin,
  
  
  I am ************* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  
  I have checked with our online customer service team and confirmed that your return package is currently in transit. After it arrives at our warehouse facilities and is processed, we will issue your refund. Please allow **** business days for your refund to appear back to your original payment method. If you chose to accept your refund as Temu credit, it will be available in your credit balance within 3 minutes. If you need anything else or have any other questions, I'm here to help. You can reach me at ********************************* Thank you for supporting Temu!
  
  
  Best,
  *************

  Customer Answer

  Date: 01/23/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  

   

  I would readily accept , however, the item referenced by seller as being in transit is for a separate item altogether. I still have the defective item in my possession. 

  Ihave no access to a printer and am disabled, as such it is extremely difficult for me to move around and have to go to out to do returns.

  
  Regards,

  Shirin

   

   

  Business Response

  Date: 02/01/2023

  Hello Shirin,
  
  
  I am ******************* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  
  We have tried to contact you but have not been able to reach you. Could you please check the email  from *********************************** at your convenience? If you don't mind sending us more details about the  defective item, we can help you resolve this issue as soon as possible. If you need anything else or have any other questions, I'm here to help. Thank you for supporting Temu!
  
  
  
  
  Best,
  *******************

• Initial Complaint

  Date:01/15/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order online to TEMU.COM they were listed on ********* I paid with my ***** The amount was ***** and some change. I placed this on 12/06/2022 I went to there "track 654" to check my order for delivery date. It stated my order was arriving from ***** and delivered on 1/07/2023 stated 33 days there also was a number that said SF600282435CT don't know what that means. I have spoken via phone as well as e-mail to them I was assured they would be able to locate or refund me. A "ticket" was put in for them to track. My account has vanished!!!!!Was there when I placed and paid!!! I told them that If i did not get my order or a refund I would report them. How can an account Vanish??? They have my name address phone number e-mail and **** that paid order and now it's vanished I want my refund or my order.********************************************************************* I ordered 1 pair socks (heavy ones) Light Blue sweatshirt with Bible verse on it and 2 more items I can't remember .I went here as merchandise was low cost

  Business Response

  Date: 01/23/2023

  Hello *****,
  
  
  I am ******************* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message. 
  
  
  According to the tracking number you provided, we checked and found this order was not placed in temu, it was placed on an illegal website. Could you help to provide a screenshot of your order list so that we can investigate further?Could you please reply our customer service or my earlier email to you from ************************************ We are looking into this and are always here to help you. If you need anything else or have any other questions, You can reach me at ***************************************. 
  
  
  Best,
  *******************

  Customer Answer

  Date: 01/23/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  *****

   

   

• Initial Complaint

  Date:01/14/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  So i came across this "online store" if we can call it that, i registered on 12/22/2022, i placed my first order totaling $64 dollars and change, after more than a week and a half it was showing that my order was "delivered" on 12/31/2022, in reality order never arrived, but i was given a full refund, so i decided to give this "store" a second chance, so i placed a third order on 01/04/2023 totaling $30.59, once again order says it was delivered on 01/12/2023 but i have not received a single thing l, have been trying to contact customer support since 11:00 pm, at the time i submitted this it was 02:14 am, ive been disconnected by them several times so i have to start over again and every time someone ends the conversation, ive been "queue position #3 for almost an hour already and no one answers calls or the chats when they advertise "24/7 customer service" all i want is my products or my money, after either one of this is satisfied i also want my account deleted and want nothing to do with them after a solution is made since all I've gotten it's scams.

  Business Response

  Date: 01/20/2023

  Hello *****,
  
  
  I am ************* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message. 
  
  
  We have checked with **** and understand your order has been successlly delivered and accepted on Jan 12. If you need anything else or have any other questions, please feel free to contact our customer service at ****************************** Thank you for supporting Temu!
  
  
  Best,
  *************

  Customer Answer

  Date: 01/21/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  *****

   

   I contacted customer service on January 14th with not only my issue not being solved at all, but every agent disconnected the chat, last representative I contacted was rude and unprofessional and still did not provided any assistance even after providing her information about me previously talking g to my mail carrier to make sure it was not them holding my package and still got no help at all and have not received my order whatsoever

   

  Business Response

  Date: 01/31/2023

  Hello *****,
  
  
  I am ************* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  
  Thank you for reaching out to us regarding your order. We apologize for any inconvenience this may have caused and understand your concern. After conducting an investigation, we regret to inform you that we are unable to provide a reshipment or refund for this order.
  
  
  Our team has confirmed that the package was delivered to the correct address. We recommend checking your mailbox, around your house, and other potential locations for the package. If you are still unable to locate it, please contact the carrier for further assistance.
  Additionally, we have noticed similar issues with your previous orders. To prevent this in the future, we suggest choosing a more secure shipping address.
  
  
  Please note that this decision is final and cannot be changed unless additional information is provided. If you have any further questions or concerns, please do not hesitate to contact us directly.
  
  
  Best regards,
  Joy

• Initial Complaint

  Date:01/12/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  PO-211-*****************. This purchase has veen sitting in *****,** since January 6th.

  Business Response

  Date: 01/20/2023

  Hello *****,
  
  
  I am ************* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message. 
  
  
  I have checked with our online customer service team and understand your order has been fully refunded. Please allow **** business days for refunds to appear back to your original payment method. Timing varies depending on your financial institution and can take up to 30 days. If you need anything else or have any other questions, I'm here to help. You can reach me at joy.***@temu.com. Thank you for supporting Temu!
  
  
  Best,
  *************

  Customer Answer

  Date: 01/20/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  *************************

• Initial Complaint

  Date:01/12/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order on Jan 6th. Order ID: ************************ The order shipped on Jan 7th. The driver came today to deliver the package and I heard a loud bang. I looked out my window and the driver threw the package ***************** into my front door. Not only are the items in my package broken, I have a dent in my front door. I reached out to the chat and no one is helping me.

  Business Response

  Date: 01/20/2023

  Dear ******,
  
  
  I am ************* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  
  We are sorry for the experience you have encountered. Rest assured that we have reached out to our delivery partner to further investigate the case. If you could provide us with more evidence, e.g. video or photos, that would be very helpful for us to follow up with our delivery partner. We have also refunded your order per our conversation with you on our customer service site. Please allow 5-7 business days for the refund to appear back on your bank account (depending on your financial institution, it might take up to 30 days). Thank you for your patience while we investigate the case. If you need anything else or have any other questions in the meantime, I'm here to help. You can reach me at ******************************** anytime. Thank you for supporting Temu!
  
  
  Best,
  *************